Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more

I had a pleasantly surprising experience earlier this month at the VIP Tires & Service in Augusta…read more I took our 2010 Mazda Tribute in for brake work because the pedal was behaving oddly after a hard stop (when a pedestrian jumped off the curb in front of me). VIP's diagnosis was that the master cylinder and power booster were defunct and needed replacement. These repairs were made and I retrieved the car. It was a hefty bill but par for the course. Keeping an otherwise good older car on the road is a lot less expensive than replacing it. Shortly afterwards, I noticed the brakes were still acting the same as before--soft pedal, longer push. I took the car back to VIP for further diagnosis. The surprise was when the service rep informed me what they had found: The antilock braking system (ABS) had failed and needed replacement. What made the surprise pleasant was that, because they'd missed this fault in their original diagnosis, VIP was going to obtain and install the new ABS unit free of charge--saving me a couple of grand for part and labor. Wow. I call that owning your profession. Fair is fair, and I will continue bringing our vehicles to VIP when they need service.

So my car was in VIP for a routine state inspection, and they called me in gravely to show me…read moresomething about it. Supposedly one tire was sticky, not rotating properly. It had been driving fine. I couldn't see anything wrong. I had this sinking feeling, and worried about greedy mechanics conning a gullible vehicle owner into unnecessary work to get the sticker. Nope! That's not what happened! They did half an hour of extra work to fix the problem, and still charged me just $12.50, and stickered it. Takeaway: professionalism, generosity, great service. Yay VIP!

Had to return to the shop recently and the boys nailed it. Wicked awesome service, value, and…read moresolid work.

DEFIANTLY COVID NON-COMPLIANT and servicing rip-off. Despite Meineke's statement about being COVID…read morecompliant, this establishment is not. Perhaps they are now but they weren't yesterday 12/16/20. When booking I was quoted that an oil and filter change was $69.95, discounted $15 with the coupon I had. At the appointment, I first presented the coupon and mentioned the discount to the clerk, Rod, but he did not reach for the coupon or make any clarification that I needed to hand it to him in any particular way. He definitely heard me, so I took his response as meaning it was understood and that he knew what I expected of him. I was told to return in an hour. Upon my return, I handed Rod an unused paper mask and asked whether, as a personal favor to me during the transaction, he would wear it. Again refused to wear a mask and then went further mouthing off about Governor Mill's mask order, his "rights" not to wear a mask, and other unrelated political observations about COVID. This despite the rampant COVID outbreak in Kennebec County at the moment. As far as I could gather, Rod decided that despite his working before the public in a small office during the worst public health crisis in 100 years, his preference to not wear a mask outweighed those of the public and Meineke's customers in particular. I was appalled. When I presented my coupon, again asking about the $15 discount, Rod then stated that I was too late, alleging that I was, apparently, supposed to force it on him, not just show it to him and mention it. I reminded him that I had shown it to him and mentioned it but that he refused to take it. What a customer service champ. Examining the bill, amounting to an astounding $99.67, I found charges for labor, filter, oil disposal, and a charge for two additional quarts of oil for $13.98. Five quarts are included in the $69.95 quote. My car takes 6.3 quarts. Whatever. The subtotal was $95.44 + $4.23 tax = $99.67... plus a $3.93 fine print charge for using a credit card bringing the total to a whopping $103.60 for an oil change. Bait and switch, hidden charges, uncooperative staff, defiance of public health orders, overcharges, surly Rod, all needlessly complicating a simple oil change in Meineke's favor. Meineke: German for don't go there.

Recent first time visit and I wasn't disappointed. Micah met me outside to drive my car in. He…read moreexplained everything as I had brought oil and a filter. During the visit he brought in two filters and a mouse nest! Suggested changing the filters out but put no pressure on me to do that. Topped off and checked fluids all in 20 minutes. And what a difference changing the air filters made. Did I mention I brought my dog and no leash? Micah asked a customer who had dogs and they gave me one of theirs so I could take her out. All around great service and value. I will be a lifetime customer.

I'd never paid any attention to Tire Warehouse until I moved back north…read more Found one, in NH -was amazing. Moved up to Maine and found TW barely a mile away. Tires rotated, on schedule -always great service. Never once turned away. Bought 4 tires today; all said and done -in just under an hour. Bada bing bada boom! I would not recommend any other tire shop for service and quality tires at excellent prices. I stay with service I trust. Trust me you can't go wrong here!

I was so disappointed knowing the positive reviews and wanting to support locals for a quick tire…read morechange and alignment. We called multiple times, no response, so we made an appointment online and was rejected at the counter because their online services aren't working, alignment equipment not working, and computer not working so cash only. Why was the customer in front of me accepted for a walk in for something more labor intensive when all I needed were my tires changed? I had to schedule an appointment over 10 days out now and when leaving an employee put a cigarette in his mouth at the front desk and walked out, three staff were outside goofing off lifting wheel parts and three staff on assuming a break when a dozen customers are waiting seemed like a serious lack of professionalism. The manager wouldn't even come and give me an explanation to the mishap. The woman at the counter went to ask the manager what to do and blamed me for not calling and they had several appointments for the same time. It is not my fault their systems aren't working and I was rejected to leave my car to be worked on at their convenience. Permanently taking my money and business elsewhere this was the worst service and experience despite constant effort as a customer.

Needing an oil change in the kid mobile (2018 Honda Odyssey) and being new to the Maine area,…read moredecided to go to yelp to see what help I could get on my question, where can I get an oil change... yelp failed me as there were very little reviews.. so I was in my own. The place was near my kids preschool so I decided to give it a shot Honestly, the place looks dingy and I was very tempted to drive on by, glad I didn't. The guys working there know there stuff and are very quick to get you in and out. The place is no frills which allows them to keep the cost down, I really don't need a free cheap coffee that jacks up the price of my oil change $40. Very impressed and as of know found my spot for an oil change.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Great service and a reasonable price. My car battery was replaced quickly and I was happy with the…read morevalue. I would return here for future car needs.

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

1st off: mobile! **When was the last time your mechanic…read morecame to you on your day off? ** 2; Quality, fast service 3: Pricing with real savings! 4: Personality too! Seamless from start to finish; the following week my husband had his oil changed and is going for 'standard' mileage repairs next. Save your wallet for the things you want to do- Trent and Brandon are not only knowledgeable but incorporate competitive pricing too! Highly recommend!

The fellas were very professional and courteous. My tire gave them heck , but they got changed…read morefaster than I expected. I would recommend them any time. Thank you fellas for your hard work and speedy replies and showing up as fast as you did.

very good company they stand behind their product and care about their customers. they are very…read morehelpful, free tire rotations and no issues with my tire purchase on my truck.

I don't love many tire shops, but I do love this one! I got a new set of tires plus installation,…read morebalancing, alignment, etc. This is my third time to visit Don Foshay's in Hallowell, and everything always goes great! This time was no exception. I got just the tires I wanted at an excellent price, and the ride is quiet with perfect handling.