We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

Simplified, great prices terrible service. This is just my experience however…read more Before going we heard this place had the best prices so we decided we would go there to get 4 new tires and also have them balanced and mounted. Everything went smoothly that day and if we didn't have to go back that is where this story would end and they would have received 5 stars. But a businesses true colors really show when there is a problem and they are obligated to fix it. After we got our new tires we took the 5 min drive home and there sat our car for 3 days until I noticed one tire was flat. We took it back an hour before closing and the staff made sure we knew how inconvenient that was for them. The manager was the only one that was nice to us. He said to pull up and they would take a look at it. We ended up waiting an hour with 2 very cranky babies in the car (which isn't their problem I get it but it's stressful to a parent) only to have a pissed off looking guy slat away taking off the tire and smoking his cigarette. Once the tire was "fixed" he put it back on and knowing well we had 2 crying babies and 2 adults in the car lowered the jack as fast as he could so to just drop the car. That really pissed me off as I knew he could hear crying babies in the car and I know you can lower jacks slowly. After that he just walks off. We wait there for someone to tell us what the problem ended up being for 10 minutes until I yelled out "are we all set? Is the tire fixed?" Without even looking at us he says "yup". ...well thanks for the hospitality friend! Glad that was over. The next morning the tire was flat... again. Again I called the manager, he was nice enough and said to bring it in. As I filled the tire with air I actually found the leak in our tire. It was coming out of inside the tread. There was no hole, nail sticking out, bad seal, broken glass, cracked rim or even a scratch indicating a puncture. It was clearly a manufacture defect. Remembering my conversation with the manager when I bought them, he told us that they had a warranty and would replace defective tires. I was relieved the problem would surly be fixed. You know what they did? They patch the tire! I argued they needed to replace it, they said I must have ran something over (you know in the 2.6 miles we drove on the way home) In the end it's their word against mine and they are going to do what ever benefits them. In the end the patch fixed the leak thankfully and now I will never ever have to return to this place.

I was unfortunate enough to end up with a flat tire 3 hours from home on a hunting trip. They got…read moreus right in on a very busy day and patched the tire. They were prompt and professional I would highly recommend them

Picture this: My boyfriend and I are driving back home from Bar Harbor to Northern NJ (8 hour…read moredrive) and our car starts overheating! Needle on red. Coolant leaking all over the engine in our poor 1998 Jane Honda Civic. 6 hours away from home and we're starting to think we're SOL. I called Winslow's VIP but mistakenly pulled into Waterville's VIP instead. Tyler and his co-worker from Waterville VIP came to the rescue by topping off our coolant, finding the cause of the leak, and safely leading us in the right direction to get the car fixed by the good men of Winslow's VIP. Johnny (professional as heck manager) and Zachary (the dopest mechanic ever) from Winslow's VIP made time to fix our car, despite being appointment only, at a reasonable price. Also sidenote: the stars somehow aligned where Winslow's VIP just happened to have the parts to replace our radiator. We're ridiculously grateful with how helpful they were especially in the crappiest of situations. Not all heroes wear capes. Thanks VIP!

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

Tyler and his crew are always ready to help when needed. I've used this facility for well over 20…read moreyears. I'll date myself by mentioning the former Mgr, Larry, and was very happy with him also. Advice: if you don't agree with their findings, talk to them. Just don't go away angry with a chip on your shoulders. Thanks guys for your hard work. !!

I have 2 words for people considering Midas in Waterville - GO ELSEWHERE!…read moreUsed Midas over several years for tire changeovers and oil changes. Recently had my car in for an inspection - identified a dashboard light requiring fix - they couldn't. Went to another garage who fixed light and identified 2 other areas - Midas didn't identify - to receive inspection. Went to my local mechanic who looked over car and fixed 2 identified areas but could not find a tie rod issue. Returned to Midas who now identified a "tie rod" issue requiring fix before inspection. While I waited for Midas to finish inspecting and determining more work needed, 2 other customers also miraculously needed tie rods repaired! Back to my mechanic I went, who inspected the tie rod in question - he could find NO ISSUE with said tie rod! When confronting Midas about 2 different garages looking at tie rod and not finding an issue they refused to accept this information as true. Became very defensive and refused to have a discussion on the appearance of a "scam" for money occurring. I advise anyone contemplating using Midas in Waterville to find another garage. They are out to pressure you for unnecessary extra work and prey on you with the hopes you don't understand cars. Family, friends and co-workers have been receiving word of mouth advertising to AVOID Midas at all costs! Take heed all!

We had Kim's Service transport our car to Augusta from South China and we were very pleased. Not…read moreonly good service but also very helpful staff.

such great service received from Kim's Garage and towing. Thanks to Kim's crew!!!! We needEd new…read moretires and we were able to get four new tires within a short time!!!!

Wish I could give zero stars. Upselling, scamming business. I am filing complaints to BBB and…read morecontacting anyone who will listen. I am also a Maine blogger about places and things to do and see - and good and bad businesses. As of late, I believe I have over a thousand subscribers/followers - and I am doing a review of this so - called garage. I also had my vehicle picked apart and damaged. Among countless other 'issues' I wouldn't recommend getting air put in a bicycle tire from this 'garage'

Doug's sent my son and I in our truck they repaired that was unsafe.  We lost our brakes and went…read morethrough traffic light.  We had 7 sets of brake pads, 7 rotors, 4 calipers in a 13 month period ..still messed up!!  Doug's told us our calipers where good 3 times but then they ruined our new parts.  They refused  to warrantee work blaming it on our calipers that they inspected for us.  They left Emergency brake unhooked and didn't inspect their brake work allowing us to drive it.   Doug's told us they are busy!   Convinced us we needed water pump and we don't believe we ever did.  Out a few thousand and have a truck that don't work!  Do yourself a favor and take your vehicle elsewhere.

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke