Took my car to Ace Tire to get front brakes & rotors replaced. The labor description reads that when replacing the rotors, it includes repacking the wheel bearings. We accepted the quote. The car needed to be inspected, their results to pass required: Replacing front brake pads, rotors, back tires, side marker bulb - passenger side & alignment. We gave them the green light to pass inspection. When we went to pick up the the car, he gave me the keys & I paid them. Walked to my car, started it, before I shifted out of park, I noticed the front passenger headlight was out. I turned the car off, went back inside. explained the situation to the mechanic & he said, "It was working at 3:00pm when I inspected it." Noticed that the headlight cover for the driver's side was popping out of place. When mentioned, he said that it was sealed & would be okay. Um, NO! It wasn't like that prior to their shop! Walked inside, & told the receptionist, he said, "Okay, What am I supposed to do? We're getting ready to close, you'll have to come back tomorrow". Scheduled for me to come back the next day. when driving home, I noticed a loud humming noise from the front. Drove to work & noticed a clunk sound when turning corners. We called the shop to give additional concerns, the receptionist had a poor attitude & said, "The headlight must have blown when she left." Told him that I hadn't moved the car. Went in the next day, gave keys to the receptionist & he said he was going to have the owner look at the car. I went to sit down & heard him list off my complaints to the owner. He replied with a loud, "I've heard that one before"! Then took the keys sighing loudly. He came back in 7-8 minutes later. Said, "The clunking noise is right front wheel bearing. The humming noise is from strut mount starting to bind up. The front right low beam is out". My vehicle had never made those noises prior to me bringing my vehicle there. He said that complaining to him was useless & bulbs blow out all of the time, that I started my car, and it blew. Just like if I was to walk into my & flip the switch, a bulb can blow. I responded with, "How is that not a coincidence that it was working when you got my car & I start my car, and it's not?" He proceeded to tell me that I would have to pay for it to be replaced. I should not have to pay for them to replace a bulb that was working when I left my car in their care. Especially after trusting them to do $700 worth of work! I He said that these were previous issues. When I asked him why I had never heard the noises before, & why these specific issues weren't mentioned to me the previous day upon inspection, he got angry & started to raise his voice that he was allowed to pass inspection with these issues. I had never heard those issues before. I would have mentioned them the previous day. How is it that BOTH noises were an indication of things that were in fact wrong with my car, now? How are these things not noticed while on a lift, being thoroughly inspected? Why were they not mentioned the previous day while fixing everything else? Because, these issues did not exist prior to visiting Ace Tire. I told him that I trusted his shop, & they completely inconvenienced me, & created more issues. He said he would not replace my bulb & when I mentioned filing a complaint with the BBB & the state inspection legislation office, he laughed & said, "Go ahead! Who are they going to believe? You can't prove nothing!" Now I'm without a front headlight & have to get more things fixed on my vehicle due to the tampering, or uneducated mechanics. *I have 4 kids, all in different schools, my car is my lifeline, as well as theirs. I have receipts upon receipts to show that I maintenance my vehicle regularly, and 90% of the time, when a recommendation is made, it gets fixed! ***I WOULD NOT RECOMMEND DOING BUSINESS HERE!!!!*** read more
