Purchasing my 2019 Toyota Highlander was a generally positive experience. Unfortunately, my…read moreexperience after the sale has been much different. Less than six months after purchasing the vehicle, and driving fewer than 10,000 miles, my wife and I experienced a catastrophic engine failure. I contacted Thompson's to discuss whether there might be any goodwill assistance or a mutually reasonable solution, but I was informed that the issue was not their responsibility. I understand that they may not have a legal obligation to provide assistance. However, given the relatively short time since purchase and the limited mileage driven, the situation is understandably disappointing. Facing a repair bill of over $7,000 so soon after making a significant vehicle purchase was not something we expected. While I understand their position, I had hoped a business with a strong reputation would be willing to work with us in some capacity under these circumstances. Unfortunately, that was not our experience.

One of the worst buying experiences I've ever had. If you want to get screwed over with a vehicle,…read morehere's your place to go. They failed to tell me that my jeep I bought from them has 15k worth of corrosion on it and after a year of owning it's already been in the shop 3 times. Typical salesman sleazebag bags. After I tried to tell them about this they basically said I'm on my own and it's not their problem. DO NOT BUT FROM HERE!! Douchebags.

This was a first for me. Ordering a vehicle on line. I live in Maine and wanted a rust free…read moretruck. Eddie was beyond helpful and accommodating. I absolutely love my truck. My son is in the market for a new truck and plans on using Auto Market Credit as well. Customers for life!

My husband brought in our explorer in for a minor problem and was helped to fix it quickly and…read moreeasy. Was not even charged. Highly recommend after this experience!

Do not buy a used vehicle here. Do not use the service department here. Our experience with Central…read moreMaine Toyota was unbelievably unprofessional, lazy, and not up to safety standards. I would not recommend anyone go here. Save yourself the nightmare, and drive to Augusta. For the nitty gritty of what we went through, read on: We bought a certified used Toyota here, it was a harder to find model and we really liked it, but knew during the test drive that it needed an alignment. We worked with the sales rep to have the service department give it an alignment and full look over before the final purchase went through. The alignment either didn't happen or didn't do anything, though they assured us that it did. So, the next day after purchasing, we were on the phone to set up an appointment the following week for another alignment. My husband drove the new vehicle out of state (instead of taking his work truck) and the window was smashed! Joy. Since we had to bring it back in for service, I called and was quoted for a window replacement. Seems okay, right? Well, this dealership up-charged us to CLEAN UP the broken glass and refused to include that in the service of REPLACING a shattered window... which I've never heard of ever. So bring your shop-vac with you! And on top of that, they had our car in the shop for a FULL WEEK to figure out the "alignment issues" we called everyday to find out when we could get our brand new vehicle back and each person on the line had no idea of the status of our vehicle. Finally we were told it was a caliper and it had been replaced and was good to go. But guess what? The car drove worse than before, squirley all over the road, the steering shaft cocked at all times, and pulling you into a ditch anytime you press on the brake. So, we immediately brought it to a different Toyota dealership, and within 30 minutes their service department noted that not only did we need BOTH calipers replaced we also needed the entire steering shaft replaced and guess what else was needed... AN ALIGNMENT. Oh and the cherry on top, was that the caliper Central Maine Motors put on our certified Toyota with a Toyota warranty (that they gave us!!), was an after market part. How can you say you solved the problem? And how could you in right mind sell us a certified Toyota that does not in fact met Toyota Certified standards?! There has been no apology, refund or accountability from anyone at this dealership. Oh and last thing, that really grinds my gears -- the gaslighting comments made from multiple people here is a sure fire sign that it's a shady business. Asking if we've ever driven an off-road vehicle before since we may not understand "what it feels like" implying again that nothing was wrong with the vehicle they sold us. And the sales rep asking me, a woman, if I could "handle driving this type of vehicle" when I had already explained my previous vehicle was the exact model of this car, but a truck.

I recently purchased my used RAV4 hybrid here and I am very happy with the purchase. The start of…read moremy experience at Central Maine Toyota was slightly rocky, but once I worked with Lance Libby, I had a great experience. I highly recommend him if you are looking for a sales representative here. When I first stopped by, a sales rep named Chris worked with me, but he was not very knowledgeable about the models or inventory Central Maine Toyota had in stock. He also didn't listen very well when I described what I was looking for, wrote inaccurate notes during our interaction, disappeared several times for no explained reason, and didn't have open body language. He seemed to be much more interested in talking about trucks than SUVs. I knew that he would not be a good fit for me, so I was hesitant to go back to CM Toyota, even though their inventory interested me. After shopping elsewhere, I decided to give it another shot here and the second time I worked with Lance. Lance listened well, wasn't pushy, and created a relaxed and friendly environment. He answered my questions but also gave me space. I also didn't feel questioned by him, he let me describe myself and my car needs rather than trying to figure that out for me. When I called to ask a quick question on Lance's day off, a rep named Dave "answered" my question. He was fairly arrogant and pushy, giving me information that I later learned was incorrect and he encouraged me to put down a deposit on the vehicle I was interested in instead of waiting to work with Lance. Luckily, when Lance was back, I stopped in again and put the purchase into motion. I was able to complete everything on my timeline and exclusively on the days Lance was working after that. I was not rushed and I was able to get what I believe was a great deal for both of us. I ended up being very happy with my purchase! So I recommend going here, especially if you are shopping for used vehicles, because their inventory is better than most other dealerships. The management is motivated to meet their customers budgets and create good relationships with their customers. I would just recommend that you select a sales representative who is a good fit for you because there seems to be a drastic difference in their approaches and experiences.

Huge shoutout to THOMAS DUDA at Central Maine Motors! Not only was he able to get me the car of my…read moredreams, he did what 3 other dealers in the area would not do: sell me a car! We came in with financing from our credit union and nobody else at other dealers would even entertain us, let alone make us feel welcome. Thomas was incredible from the very first phone call to the last conversation at the gas pump while he filled up our gas tank in the new car. I 1000% recommend him, and will follow him to whatever dealership he's at. He worked really hard to make me feel included in the process, he was transparent and was super patient with me. He never pressured me into buying anything extra but he was thorough in explaining my options. Not only did he juggle multiple guests every time I was there; he was cordial + genuine to every one of us, but more importantly: he tried to make the process as quick as possible without making anyone feel rushed or neglected. He was the only one in the sales room the night we went to pick up our car and he was treating every guest just as important as the next. I can't speak on the rest of the sales team with the exception of brief interactions but everyone was friendly and helpful! Thank you SO MUCH Thomas, we love our new Tahoe and couldn't have done it without you! 10/21/21

DO NO BUY FROM THIS PLACE!! If could rate this place lower, I would. Where to start about this…read moreplace, I bought a car a 2020 Honda Civic SI in the middle or little later in the year (2026), the has had nothing but issues. It was in the shop 5 times within the first three weeks. They claimed to fix the problem, but nothing was done. The issue is all the lights coming up like, ABS, Check Engine, Lane assist, ACC, and more! Just today the car didn't even want to start. This is not what I think would happen to a car that has 51k miles and only six years old. Even knowing these issues, they claim they can't work on the car because the lights randomly go away and they can't see the codes that were on the car. IE they cannot look at the code history of the vehicle and see what's wrong.

I moved from Cambridge, MA where I did not need a car to Skowhegan where...you need a car. I…read morereviewed their site, scheduled an appointment and in the 30 yrs I've been buying cars, had the easiest, and most seamless process EVER! From Brody, who I initially talked to, to Manny who helped me through the process, to the Finance manager...who Im sorry I forgot his name but he was awesome to all the staff onsite, it was a 10 out of 10 experience! Everyone was friendly and welcoming, Manny was personable and efficient. I highly recommend, if you are looking for a car....go see these folks!

Went in the other day and the older lady at the front desk was rude, all I did was ask a question…read morebut her tone was awful and she just sounded like she was trying to get rid of me, I get you got calls to make but you don't have to rush people off.

Ordered Harvey windows and I received very good service on my order and had them delivered in three…read moreweeks to my home.

I would not recommend this place took a damaged screen in to have a new one madeThey took…read moremeasurements made a screen two weeks later. Pick it up doesn't fit. Send another one out doesn't fit. Guy comes out to measure. A different guy out three days later it doesn't fit Tells me he thinks he fixed it still doesn't fit so I'm on fourth screen now clearly they can't use a tape measure. Still don't have a screen would not ever hire these people or recommend them again.