Top notch customer service! I've never used a Prompto Oil change service before. This was so easy…read more No appointment needed just line up behind the orange cones and when a bay becomes available the garage door will open and the attendants will guide you in. You simply park over the oil change station and follow the attendants instruction. It really is only 10 minutes! Staff worked quickly, they were knowledgeable, they reset my oil light and hooked me up with a new cling for my window to tell me when I'll be due again. They check fluids, wash the windows, no high-pressure sales tactics, just quick, friendly service. I was in and out on my lunch hour. Like a snap. I'll be using them in the futre for my oil changes.

Reasonably priced and good customer service with B.S. I would recommend this place to others.read more

So my car was in VIP for a routine state inspection, and they called me in gravely to show me…read moresomething about it. Supposedly one tire was sticky, not rotating properly. It had been driving fine. I couldn't see anything wrong. I had this sinking feeling, and worried about greedy mechanics conning a gullible vehicle owner into unnecessary work to get the sticker. Nope! That's not what happened! They did half an hour of extra work to fix the problem, and still charged me just $12.50, and stickered it. Takeaway: professionalism, generosity, great service. Yay VIP!

Car was running poorly so left it with them. Got a call stating that it needed a serpentine belt…read moreand idler arm pulley and needed my OK to make the needed repairs. I gave them the OK and then he added that the car had oil and transmission fluid leaks to be aware of. PIcked the car up when done and drove 4 miles down the road when steam and smoke bellowed from the hood. The radiator hose was blown. Had it towed back to VIP and next day they said engine was fried. Brad claimed he had warned me of radiator leak, which he never mentioned, and would make no sense to spend nearly $500 on other repairs and ignore a radiator leak. Called corporate office to complain and they said they would get back to me.. Never heard from them and now I have no car.

Had to return to the shop recently and the boys nailed it. Wicked awesome service, value, and…read moresolid work.

DEFIANTLY COVID NON-COMPLIANT and servicing rip-off. Despite Meineke's statement about being COVID…read morecompliant, this establishment is not. Perhaps they are now but they weren't yesterday 12/16/20. When booking I was quoted that an oil and filter change was $69.95, discounted $15 with the coupon I had. At the appointment, I first presented the coupon and mentioned the discount to the clerk, Rod, but he did not reach for the coupon or make any clarification that I needed to hand it to him in any particular way. He definitely heard me, so I took his response as meaning it was understood and that he knew what I expected of him. I was told to return in an hour. Upon my return, I handed Rod an unused paper mask and asked whether, as a personal favor to me during the transaction, he would wear it. Again refused to wear a mask and then went further mouthing off about Governor Mill's mask order, his "rights" not to wear a mask, and other unrelated political observations about COVID. This despite the rampant COVID outbreak in Kennebec County at the moment. As far as I could gather, Rod decided that despite his working before the public in a small office during the worst public health crisis in 100 years, his preference to not wear a mask outweighed those of the public and Meineke's customers in particular. I was appalled. When I presented my coupon, again asking about the $15 discount, Rod then stated that I was too late, alleging that I was, apparently, supposed to force it on him, not just show it to him and mention it. I reminded him that I had shown it to him and mentioned it but that he refused to take it. What a customer service champ. Examining the bill, amounting to an astounding $99.67, I found charges for labor, filter, oil disposal, and a charge for two additional quarts of oil for $13.98. Five quarts are included in the $69.95 quote. My car takes 6.3 quarts. Whatever. The subtotal was $95.44 + $4.23 tax = $99.67... plus a $3.93 fine print charge for using a credit card bringing the total to a whopping $103.60 for an oil change. Bait and switch, hidden charges, uncooperative staff, defiance of public health orders, overcharges, surly Rod, all needlessly complicating a simple oil change in Meineke's favor. Meineke: German for don't go there.

Recent first time visit and I wasn't disappointed. Micah met me outside to drive my car in. He…read moreexplained everything as I had brought oil and a filter. During the visit he brought in two filters and a mouse nest! Suggested changing the filters out but put no pressure on me to do that. Topped off and checked fluids all in 20 minutes. And what a difference changing the air filters made. Did I mention I brought my dog and no leash? Micah asked a customer who had dogs and they gave me one of theirs so I could take her out. All around great service and value. I will be a lifetime customer.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

I've always had a good experience with Sullivan in Damariscotta. Whether it be routine service or…read moretires or a major repair, I have zero complaints. I appreciate their honesty and communication and good service.

Sullivan came to our rescue when we were visiting from IL and our car would not start and was…read moreflashing conflicting error messages. Fortunately, Sullivan was right across the road and after hearing our plight, offered to work us into their busy schedule To our surprise, within minutes a mechanic drove to our car with a new battery, installed in minutes and drove our car back to us. We were soon on the road again. While there, customers received great customer service and a very comfortable waiting area Cant thank Sullivan enough!

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

1st off: mobile! **When was the last time your mechanic…read morecame to you on your day off? ** 2; Quality, fast service 3: Pricing with real savings! 4: Personality too! Seamless from start to finish; the following week my husband had his oil changed and is going for 'standard' mileage repairs next. Save your wallet for the things you want to do- Trent and Brandon are not only knowledgeable but incorporate competitive pricing too! Highly recommend!

The fellas were very professional and courteous. My tire gave them heck , but they got changed…read morefaster than I expected. I would recommend them any time. Thank you fellas for your hard work and speedy replies and showing up as fast as you did.