We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Picture this: My boyfriend and I are driving back home from Bar Harbor to Northern NJ (8 hour…read moredrive) and our car starts overheating! Needle on red. Coolant leaking all over the engine in our poor 1998 Jane Honda Civic. 6 hours away from home and we're starting to think we're SOL. I called Winslow's VIP but mistakenly pulled into Waterville's VIP instead. Tyler and his co-worker from Waterville VIP came to the rescue by topping off our coolant, finding the cause of the leak, and safely leading us in the right direction to get the car fixed by the good men of Winslow's VIP. Johnny (professional as heck manager) and Zachary (the dopest mechanic ever) from Winslow's VIP made time to fix our car, despite being appointment only, at a reasonable price. Also sidenote: the stars somehow aligned where Winslow's VIP just happened to have the parts to replace our radiator. We're ridiculously grateful with how helpful they were especially in the crappiest of situations. Not all heroes wear capes. Thanks VIP!

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke

I took my car in for inspection. They said it failed for rear break pads and rotors. I refused to…read morelet them do the work because my husband does all maintenance and repairs to our vehicles. I also knew they were full of crap. I took my car 2 hours later to Midas and it passed with no work needed. This place tried to take advantage of me. If I could select no stars I would have but Yelp doesn't give that as an option.

These guys saved me! I had an issue on the highway with 4 hours to go. Disaster loomed. Joe welded…read morea difficult to find part. AMAZING. INCREDIBLE. HEROES. More amazing? I was clearly desperate and would have paid more than the regular hourly rate. Guess what? I was only charged for 1/2 hour labor!!! If I could give these guys 100 stars, I would give them 500. If you live in the area, you can be sure you have an honest mechanic town. If they did not add on anything to a stranded traveler, any local customer can take the word of Bug and Joe's as gospel.

Had front control arms replaced with new brakes and an alignment. Promptly done and ready ahead of…read moretime.

They arrived promptly, the technician was very pleasant. He got my pickup secured and we were on…read moreour way quickly. Got it unloaded fast, too.

l called for a tow from hartland to new hampshire at 3:30 sunday afternoon was told driver will…read morecall me right back it is monday morning still waiting.

My husband hit a deer with my 2000 Toyota Celica. My ins. co. had David Mathieu as a preferred Body…read moreShop so that told me they must do great work. The hood and windshield were the parts that needed to be replaced. I was told by the body shop that I would get a used hood but it would be painted. I was told the fenders would be painted to match the hood color. When I went to pick up the car neither fender was painted even though my bill showed that the work was done. I asked why they werent painted as I was told they would be and why the charges for painting them was on my bill. The cost was taken off the bill and I was told that it wasnt necessary to paint the fenders because the color matched the hoods color which was supposedly just painted. If the hood was just painted it didnt make sense that it would match 17 year old paint on the fenders. The hood was used and where there were dings you could see that touch up paint was used and the color did not match the hood color. The car is silver and there was a red spot on the hood. If the hood was freshly painted there shouldnt be a red dot or touch up paint used. It just proved to me that I was being billed for work not done. The car was taken back in to the shop for a long time to have the ding spots and the red spot buffed. I was not impressed by this because it did not change the fact that the hood didnt look freshly painted as I was billed for. I complained to my ins. co. who said they saw the before and after pictures sent to them from the body shop and were happy with the work. I guess the owner of the vehicle being unhappy with the work doesnt matter to either the body shop or the ins co. I informed my ins. co that I am never using that shop again and I will be looking for a new ins co.

Friendly and very helpful, they are always so accommodating with pick up and drop off. I was in…read moreoften for my temperamental car and they were always honest about what was going on with it.

Tyler and his crew are always ready to help when needed. I've used this facility for well over 20…read moreyears. I'll date myself by mentioning the former Mgr, Larry, and was very happy with him also. Advice: if you don't agree with their findings, talk to them. Just don't go away angry with a chip on your shoulders. Thanks guys for your hard work. !!

I have 2 words for people considering Midas in Waterville - GO ELSEWHERE!…read moreUsed Midas over several years for tire changeovers and oil changes. Recently had my car in for an inspection - identified a dashboard light requiring fix - they couldn't. Went to another garage who fixed light and identified 2 other areas - Midas didn't identify - to receive inspection. Went to my local mechanic who looked over car and fixed 2 identified areas but could not find a tie rod issue. Returned to Midas who now identified a "tie rod" issue requiring fix before inspection. While I waited for Midas to finish inspecting and determining more work needed, 2 other customers also miraculously needed tie rods repaired! Back to my mechanic I went, who inspected the tie rod in question - he could find NO ISSUE with said tie rod! When confronting Midas about 2 different garages looking at tie rod and not finding an issue they refused to accept this information as true. Became very defensive and refused to have a discussion on the appearance of a "scam" for money occurring. I advise anyone contemplating using Midas in Waterville to find another garage. They are out to pressure you for unnecessary extra work and prey on you with the hopes you don't understand cars. Family, friends and co-workers have been receiving word of mouth advertising to AVOID Midas at all costs! Take heed all!

My jeep was off the road 20 feet down a hill. Dostie's recovered it as I was waiting (off location)…read morefor the tow truck from a different shop to recover it. It was there less than 2 hours. They snatched it up before my tow arrived. It was extremely difficult to get from their shop. It took almost 1 week and over $1000 just for a recovery and tow. They said it was $350 initially, but they kept it over the weekend, and the bill just kept getting bigger. I will never do business with these people again.

Brock was professional, courteous & speedy. He changed my tire quicker than Ricky Bobby's pit crew…read more I was on my way faster than a 5 legged Maine Moose! He was able to run my credit card right on his iPhone. He asked if there was anything else I needed after changing my tire and I said yes a good place to eat. He told me about this truck stop called Dysarts and he was right - excellent food!