My jeep was off the road 20 feet down a hill. Dostie's recovered it as I was waiting (off location)…read morefor the tow truck from a different shop to recover it. It was there less than 2 hours. They snatched it up before my tow arrived. It was extremely difficult to get from their shop. It took almost 1 week and over $1000 just for a recovery and tow. They said it was $350 initially, but they kept it over the weekend, and the bill just kept getting bigger. I will never do business with these people again.

Brock was professional, courteous & speedy. He changed my tire quicker than Ricky Bobby's pit crew…read more I was on my way faster than a 5 legged Maine Moose! He was able to run my credit card right on his iPhone. He asked if there was anything else I needed after changing my tire and I said yes a good place to eat. He told me about this truck stop called Dysarts and he was right - excellent food!

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

The Waterville VIP garage crapped the bed so to speak, when I showed them the flat tire (a screw…read morepuncture). They immediately, in less than 5 seconds, assured me that the flat was not repairable, and the tire needed replacement. He said he could put some air in it, if it wasn't too bad. I declined, before he could give me the price for 4 new all season tires. I guess $600 would be their price About 5 minutes later, I went to my dealer brand's garage, and the garage specialist put on his coat, gloves, repaired the hole, in less than 8 minutes, and pulled out a small nail, also present, but had not made its way through, unlike the first, filled the tire. Because I was out of town, the repair was FREE he told me. I took the spare wheel off, but the repaired one, and I drove back home, 5 hours later. The brand is always better than independent garages.

Unprofessional. Will NOT return calls or contact a customer about a vehicle. I am supposed to be…read morebuying a car from him and have been lied to twice about when it will be in. I had to call him to find out it had not arrived on those two dates, he never called me. On the third date, I called and got voice mail. I left a message but no call back! He apparently doesn't trust any of his employees, especially anyone who can help out with office tasks like answering the phone, returning calls or even taking payments for anything. He makes ALL of his employees go to lunch at the same time so he closes the shop for an hour in the middle of the day also.

For the past seven years I have used Euro-K for whatever my 2004 VW Golf TDI needs to live her best…read moremiddle aged life. Anytime I've had an issue, I've called and been able to get maintenance scheduled and taken care of quickly. I feel that I have always been charged fairly and trust they won't sell me something I don't need. I travel a lot and they have been accomodating when something has come up, like needing to leave my car a few days longer or drop it off after hours. Highly recommend. Will be using them for many more years.

Simplified, great prices terrible service. This is just my experience however…read more Before going we heard this place had the best prices so we decided we would go there to get 4 new tires and also have them balanced and mounted. Everything went smoothly that day and if we didn't have to go back that is where this story would end and they would have received 5 stars. But a businesses true colors really show when there is a problem and they are obligated to fix it. After we got our new tires we took the 5 min drive home and there sat our car for 3 days until I noticed one tire was flat. We took it back an hour before closing and the staff made sure we knew how inconvenient that was for them. The manager was the only one that was nice to us. He said to pull up and they would take a look at it. We ended up waiting an hour with 2 very cranky babies in the car (which isn't their problem I get it but it's stressful to a parent) only to have a pissed off looking guy slat away taking off the tire and smoking his cigarette. Once the tire was "fixed" he put it back on and knowing well we had 2 crying babies and 2 adults in the car lowered the jack as fast as he could so to just drop the car. That really pissed me off as I knew he could hear crying babies in the car and I know you can lower jacks slowly. After that he just walks off. We wait there for someone to tell us what the problem ended up being for 10 minutes until I yelled out "are we all set? Is the tire fixed?" Without even looking at us he says "yup". ...well thanks for the hospitality friend! Glad that was over. The next morning the tire was flat... again. Again I called the manager, he was nice enough and said to bring it in. As I filled the tire with air I actually found the leak in our tire. It was coming out of inside the tread. There was no hole, nail sticking out, bad seal, broken glass, cracked rim or even a scratch indicating a puncture. It was clearly a manufacture defect. Remembering my conversation with the manager when I bought them, he told us that they had a warranty and would replace defective tires. I was relieved the problem would surly be fixed. You know what they did? They patch the tire! I argued they needed to replace it, they said I must have ran something over (you know in the 2.6 miles we drove on the way home) In the end it's their word against mine and they are going to do what ever benefits them. In the end the patch fixed the leak thankfully and now I will never ever have to return to this place.

I was unfortunate enough to end up with a flat tire 3 hours from home on a hunting trip. They got…read moreus right in on a very busy day and patched the tire. They were prompt and professional I would highly recommend them

Picture this: My boyfriend and I are driving back home from Bar Harbor to Northern NJ (8 hour…read moredrive) and our car starts overheating! Needle on red. Coolant leaking all over the engine in our poor 1998 Jane Honda Civic. 6 hours away from home and we're starting to think we're SOL. I called Winslow's VIP but mistakenly pulled into Waterville's VIP instead. Tyler and his co-worker from Waterville VIP came to the rescue by topping off our coolant, finding the cause of the leak, and safely leading us in the right direction to get the car fixed by the good men of Winslow's VIP. Johnny (professional as heck manager) and Zachary (the dopest mechanic ever) from Winslow's VIP made time to fix our car, despite being appointment only, at a reasonable price. Also sidenote: the stars somehow aligned where Winslow's VIP just happened to have the parts to replace our radiator. We're ridiculously grateful with how helpful they were especially in the crappiest of situations. Not all heroes wear capes. Thanks VIP!

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

DO NOT GO HERE. Brought my car here and they had it for a few days, gave it back to me twice. Said…read morethey couldn't find parts anywhere, and I mean simple parts, as simple as a cap for the air pressure valve on a tire. Do they not know what a parts store is? Do they live in another universe? Went and picked my car up, car was in worse shape than when I dropped it off. Took parts off and didn't bother putting them back on, kept said parts. Was extremely rude. I don't know. Mind blown. Called MIDAS on college ave, they got it in next day, had it done within 2 hours. A TWO HOUR FIX, they couldn't achieve within 4 days. I Bad bad bad, wouldn't bring a pedal bike here.

We had Kim's Service transport our car to Augusta from South China and we were very pleased. Not…read moreonly good service but also very helpful staff.

such great service received from Kim's Garage and towing. Thanks to Kim's crew!!!! We needEd new…read moretires and we were able to get four new tires within a short time!!!!

These guys saved me! I had an issue on the highway with 4 hours to go. Disaster loomed. Joe welded…read morea difficult to find part. AMAZING. INCREDIBLE. HEROES. More amazing? I was clearly desperate and would have paid more than the regular hourly rate. Guess what? I was only charged for 1/2 hour labor!!! If I could give these guys 100 stars, I would give them 500. If you live in the area, you can be sure you have an honest mechanic town. If they did not add on anything to a stranded traveler, any local customer can take the word of Bug and Joe's as gospel.

Had front control arms replaced with new brakes and an alignment. Promptly done and ready ahead of…read moretime.