Great customer service with knowledgeable employees. They always go out of their way to help me…read moreeach and every time I am in the store. I recommend!

Sometimes you just want to go into a place, grab what you need and leave. I did those things here…read more My truck will now have a working door handle thanks to this store.

SERVICE CENTER: Was driving through Maine from southern New…read moreEngland for the long weekend. As we were approaching Augusta, a few lights came on in my 2012 Honda CRV even though it had just been serviced 6 days earlier at my local dealership in Massachusetts. I pulled into the service center and one of the guys there looked at it (youngish guy with an earring and blonde-reddish hair, wish I caught his name). He ended up checking a few things, determined the problem and found a solution that got us through the rest of the drive. He didn't charge us a thing! Thank you for making a frustrating event much easier and less stressful!

Worst experience in my life. If you're a woman, I recommend you shop elsewhere. I bought a CRV from…read morethere and the sales manager was a total jerk. He wouldn't look me in the eye, when talking to me. My boyfriend told him to stop talking to him and to talk to me, because I was the one buying the car. A year later I knew I had a wheel bearing going, so I took it to Charlie's to have it fixed. The service manager was rude, condescending, and kept questioning me, repeatedly. I finally asked him if he was talking to me in his rude manner, because I'm a woman and he thought I was stupid. He backed off when I told him I didn't appreciate him speaking to me that way. Needless to say, that was the last time I walked through the door of Charlie's Honda. I bought a new CRV, but not from Charlie's!

Unbelievable! 8.15 appointment for two rear tires & alignment. Still waiting at 12 mid day! (Hey…read moreVIP Auto, print & display this one!) Every excuse in the world by supposed "manager". (but NO reduction in price). Apologies up the ying yang, blamed other store for not committing to alignment appointment (OTHER store(?) WTF! Why don't you "MANAGE"? (car just had NEW radius rods & ALL NEW rear adjustment bolts, so they can't blame rusted bolts as an excuse) Outrageous prices & $90+ hourly rates! Mechanics(?) slovenly, uncouth, rude & disappear for hrs. at a time. (Probably bacon sandwiches more important) They would NOT be working for me! Snails could move faster than this lot! Naturally all this is at MY expense! WAKE up people. AVOID THEM!

UPDATED...friendly enough but.... Went there for a simple welding job on a flexible exhaust pipe…read more took them 30 min to diagnose the situation. I know it would cost 40 total anywhere in the southern us. took them 1.5 hrs and cost 165 total for a part that costs 16 dollars (autozone). it was 2 welds whats the big whoop? UPDATE....(reduced from 2 stars to 1) So I went to get my inspection 2 months later and everything was fine except it was leaking exhaust where Maine Auto had welded it. The guy said they used the wrong type welding rods and so he cut out everything and rewelded it for 30$ in 20 min. I do not recommend this place ever.

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

Go where ever for repairs but if you want the best, go here. Honest, fair, real pro's.read more

I had two flat tires in a matter of two weeks. The second one I was on my way to see a doctor in…read moreNYC. I showed up at 7:30am. Told them my problem and within an hour I was on my way to NY. Above and beyond! Thank you Sullivan Tire!

I emailed this place for a quote. Several days later when I never received an email back, I called…read moreand got directed to a voicemail, of which I left one asking for a callback/quote, anything. A few days after that, I got an automated email asking if I had been contacted or not. Of course, I had not. It has now been nearly 10 days with no call back / email response (not even in the junk folder) I even emailed the corporate email 5 days ago and did not get a response. Bottom line: THIS IS A POOR WAY TO RUN YOUR BUSINESS AND I WILL NOW BE GOING ELSEWHERE. I heard good things about Line-X too, it is too bad.

Great service , knowledgeable staff and very competitive pricing . Made the process of buying a cap…read moreover the phone very simple . Ive since been back for more accessories

Successful check engine light diagnosis after failed reading at a competitor. Very helpful!!read more

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