I wouldn't take my Mercedes anywhere else! The service and value at the Waterville VIP is top…read morenotch! I get all of my maintenance done here and have bought two sets of tires. The mechanics treat my car as if it's the only one in the shop. Great personalized service.

We took my wife's new SUV to VIP in Waterville for a plug as there was a small nail in the center…read moreof the tread they said that they could plug the tire we went back to get the car an hour or so later and drop my wife off and she came back to the house and showed me the receipt and they charged her $60 to put a plug in the center of the tire when I had already found the hole and marked it for them anywhere else a plug would cost between 8 and $15 they charged us for the plug and then another 40 something dollars for labor when it says a tire repair is a flat rate we will never return to VIP as they have done this before in the past !

I bought 2026 tires from a dealership that did not sync with my used truck. The service was quick…read moreand professional. They also recommended to return in 24 hours to check lug nuts for safety. Greatly appreciate the service and kindness, I will definitely be returning to this store with other vehicles.

On Friday, April 24, I had a confirmed appointment for 11AM. I made the appointment online. I have…read morea copy of the confirmation printed out in front of me. When I arrived for the appointment, I was told that my appointment didn't show on the Waterville, Maine, computer. Therefore, they couldn't serve me, and I would have to make another appointment. Another person named Peggy had her appointment confirmed for that time. As far as I'm concerned, I should have been served because I was there, on time, and she was not. We both had appointments, the only difference being the computer entry. I did show the fellow the original email showing I had made the appointment, but at that time, I was a bit rattled and hadn't yet found the confirmation. The fellow did admit that he understood that I did have this appointment even though I didn't show him the actual confirmation. If he made a sincere apology for this problem, I certainly didn't hear it. I was simply to understand that the computer had made a mistake, and I was supposed to understand. I am a longtime customer of the Waterville Tire Warehouse, and hope to remain so. But I feel I should have at the very least received a sincere apology, and perhaps a coupon as compensation for my time lost. Generally, I would give Tire Warehouse an excellent rating, but this time they failed me and didn't respect the fact that my time is valuable too.

They are quick and fair. Good people who do the right thing before being asked. They support our…read moreVeterans through partnering with community providers to ensure they have access to quality work, at a fair price. I am impressed. Try them out.

DO NOT GO HERE. They had good reviews so I thought it might be a good place as I moved from another…read morestate. They didn't do anything on my car, looked at it for 5 minutes, charged me 60 dollars. Quoted me way, wayyyy higher than the guy I used to go to. Literally over 500 dollars higher. They were also kind of rude to me on the phone. If you want to pay double for fixing your car... go here!!!

Picture this: My boyfriend and I are driving back home from Bar Harbor to Northern NJ (8 hour…read moredrive) and our car starts overheating! Needle on red. Coolant leaking all over the engine in our poor 1998 Jane Honda Civic. 6 hours away from home and we're starting to think we're SOL. I called Winslow's VIP but mistakenly pulled into Waterville's VIP instead. Tyler and his co-worker from Waterville VIP came to the rescue by topping off our coolant, finding the cause of the leak, and safely leading us in the right direction to get the car fixed by the good men of Winslow's VIP. Johnny (professional as heck manager) and Zachary (the dopest mechanic ever) from Winslow's VIP made time to fix our car, despite being appointment only, at a reasonable price. Also sidenote: the stars somehow aligned where Winslow's VIP just happened to have the parts to replace our radiator. We're ridiculously grateful with how helpful they were especially in the crappiest of situations. Not all heroes wear capes. Thanks VIP!

They have been absolutely amazing with helping me get my Audi back on the road! It has been a long…read moreprocess for me with this car but they have continued to go above and beyond at the Winslow location to get me where I needed to be!

I was on a long trip from New Jersey to Lubec when my gas line sprang a leak. Midas Waterille had…read moreme in and out in just over an hour and for just over $100. Can't beat that! Staff was friendly, communicative and understanding of my situation. Would recommend them to anyone!

Tyler and his crew are always ready to help when needed. I've used this facility for well over 20…read moreyears. I'll date myself by mentioning the former Mgr, Larry, and was very happy with him also. Advice: if you don't agree with their findings, talk to them. Just don't go away angry with a chip on your shoulders. Thanks guys for your hard work. !!

Ran over a nail, and my tire went flat in Waterville, ME. I was told by AAA that a service person…read morewould arrive in an hour. I asked that the driver call me as he got close to my vehicle. I received a call one half hour later, and the driver, who wore a bright red toque, pulled up within minutes. My tire was beyond hope, and I needed a tow. The red hat guy got on the phone to check with his boss about how to safely load my Honda hybrid onto his truck. My car was in a crowded parking lot, but the driver maneuvered his big rig with ease and delivered us safely to the Tire Warehouse in Waterville. I appreciated the red hat guy's cool, calm demeanor, and that he explained everything to me as he took care of my car situation. I hope i don't need a tow again, but if I do and am in the Winslow area, I will give Kim's Garage a call. And I'll hope that the red hat guy shows up.

We had Kim's Service transport our car to Augusta from South China and we were very pleased. Not…read moreonly good service but also very helpful staff.

Doug's sent my son and I in our truck they repaired that was unsafe.  We lost our brakes and went…read morethrough traffic light.  We had 7 sets of brake pads, 7 rotors, 4 calipers in a 13 month period ..still messed up!!  Doug's told us our calipers where good 3 times but then they ruined our new parts.  They refused  to warrantee work blaming it on our calipers that they inspected for us.  They left Emergency brake unhooked and didn't inspect their brake work allowing us to drive it.   Doug's told us they are busy!   Convinced us we needed water pump and we don't believe we ever did.  Out a few thousand and have a truck that don't work!  Do yourself a favor and take your vehicle elsewhere.

Wish I could give zero stars. Upselling, scamming business. I am filing complaints to BBB and…read morecontacting anyone who will listen. I am also a Maine blogger about places and things to do and see - and good and bad businesses. As of late, I believe I have over a thousand subscribers/followers - and I am doing a review of this so - called garage. I also had my vehicle picked apart and damaged. Among countless other 'issues' I wouldn't recommend getting air put in a bicycle tire from this 'garage'

If an automotive location that takes pride in being a tire store but has no ability to take lug…read morenuts off a rim, not once but twice, and we went elsewhere both times and they had no problems removing them, I can only guess they have no clue what they are doing. If it was just once, I let that go angrily, twice is an abomination. I will never buy anything automotive from Walmart again. I will also tell everyone I know to avoid Waterville tire service there, it is a joke