The facility is just dirty. My dad ran a shop up north when I was growing up. The waiting room was small but inviting, had beverages, coffee ect. Our customers were always happy withe accommodations. This place is just plain dirty and uncomfortable. Its more than providing a good service but its about making the consumer spy while they wait too. I was in my office clothes and felt like I needed to go home and change. Ants all over the waiting room floor no coffee, no water, cob webs open ceilings just nasty. Did they fix my tire ya, but sitting in there was gross. Maybe they had a recent leak. But there's no reason for these conditions. You have the space invest in it read more

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This is mainly for the ladies who never know where to go or who to trust when they have car issues. I went to Tire Kingdom on Normandy Blvd because the location closest to me had no electricity. I had what I presumed was a screw in the thread in my tire not the wall and though I believed it to be fixable finding somewhere open was not easy as it was Sunday. I get there finally and am told it will cost in total about $32 more than I wished but I believed at that time that beggars cannot be choosers...so said he! Now I'm telling you my outcome and I don't want you to assume that this is going to be the case for all but Troy (a name that I'll cling to for all time) charged me nothing! As in Zero Dollars as in his own words it was a tiny screw. Now I don't know about the rest of you ladies but anywhere else I would be paying the full price but the Lord don't put you where you're not supposed to be. To all the guys working on a Sunday at Tire Kingdom on Normandy Blvd, I thank you from the bottom of my heart...thank you!! read more

Short and sweet bought two tires for the front end total of $500 including balance. they trashed the outside rim of one of my tires when I got home. I know it's a piece of the tire. weight fell off and was sticking to the inside of my rim where I noticed the weights were not even properly secure or in the right location where you could see them. if you look down and you were washing your rims LOL. they didn't care. gave me an attitude. they did fix the balance but said the rims my problem cuz they didn't see it. none of my other rims have any rash or anything close to it on them. this one is located on Park Street in Jacksonville, Florida read more

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I have not been this angry in a long time. I bought tires here Thursday 9/3 for my truck. They seemed nice and didn't try to sell me anything extra. . A few hours later my 80 year old mother in law called said she got a nail in her tire, ok take it here in the morning, . I called ahead and we set the time. She got the car there , I left work went to the shop saw the car in the bay saw the one tire that needed replacement, told the guy to just do that and rotate tires. Mom went shopping across the street. She came by my work after and had a 600.00 bill they charged her $300 for a battery $169 to put in the battery over $100 for a brake flush. Plus the tire. I just had the brakes done at our mechanic 4 months ago. The battery is less than 2 years old. I've called the corporate office all day with no response. I'm so mad that they took advantage of an elderly woman. And I'm the one who sent there.. I've called the corporate office repeatedly with no response yet read more

My brother and I stopped in recently with a flat tire, and the way we were treated deserves real recognition. From the moment we arrived, the team was welcoming, professional, and quick to help. They diagnosed the issue right away, which was a nail stuck in the tire, they fixed the flat right away and then surprised us by doing it at no charge. In a world where that kind of generosity is rare, it truly stood out. What impressed us most wasn't just the service itself, but the attitude behind it -- friendly, authentically honest, and focused on helping people, not upselling or making things complicated. They turned a stressful situation into an easy one, and we left genuinely grateful. We'll absolutely be coming back to this location for any future tire or service needs. These folks earned our trust. read more

I am very happy to let everyone know that this store has a great team.They were friendly and professional.They set up a appointment that was convient for me,when I arrived,they greeted me with good morning,what can i help you with,they changed my tire in no time,I would recomend Tire Kingdom to anyone who wants great,Quality service.Thanks for a job well done. read more

Brought my car in today for 2 new rear tires. Also wanted them to check out my brakes for a second opinion. First dealership quoted me about $400 for 2 new brakes and rotors. When I brought this up to the rep at Tire Kingdom, he said he would check things out. Sales rep came back letting me know my brakes weren't bad at all and couldn't justify me getting new brakes. I love the honesty! The first shop was honestly trying to rip me off. I am so appreciative of the kindness and honesty I received at Tire Kingdom. I most definitely will be returning to this facility for any and all car related issues! read more

Great service and really looks out for military families. I would recommend this tire shop to anyone in Jax looking for great quality service. read more

The Normandy Tire Kingdom is amazing. Jessie is wonderful and professional. The crew is also amazing. Honest and knowledgeable. Highly recommend. Very fair. Grant was wonderfull. read more

I don't recommend this place at all.My phone was stolen out of my vehicle and the managers was no help.I had to contact the sheriff department and file a police report which caused me to miss a very important meeting. read more

I came here with my new car to have my tires checked. There were two guys in the bays busy working on cars. I asked the one guy (Michael?) if he could check my air pressure. Without hesitation, he checked my tires and filled each with a little air and told me my treads were fine with plenty of use left. He did suggest having my tires rotated. I left happy that I could put off buying new tires for a while. Great customer service here! :) read more

Tire Kingdom - Tires Near Me - Jacksonville, Florida

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30 mins to check in for my appt because another customer was upset for waiting 2 hours for his oil changw, then after check in and told an hour to be done.... an hour and a half later going for 5 o'clock they havent even pulled my truck in .... no phone call so apology or your next or sorry we've been busy.... just havent got to it yet 2 hours of my day wasted ... dont recommend wont go back read more

Well I had a positive review at 1st but that's now changed. My husband went to get new tires on his truck for the 2nd time but all of them replaced. Long story short two of my rims were damaged. He talked the store manager who told him there was nothing they did wrong, my husband told them to pull cameras because his rims were just purchased with no damage. The store manager said the cameras in that area dont work & if we file a claim he will deny it, he basically refused to do anything about it. Pics of the damaged are included, I also have pics of the rims when I brought them so they cant say it was damaged before he got the tires. I DO NOT RECOMMEND THIS PLACE IF YOU HAVE NICE STUFF read more

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I've been taking my car to Tire Kingdom for oil changes since I returned to the States from Italy. Originally, it was a choice based on convenience (less than 5 min drive from where I live), but it's become a choice based on timeliness and friendliness. I had originally stopped in here last Friday to schedule an appointment for an oil change, figuring that they had to be full up for the day. Instead of scheduling me, they took my car right in and completed the entire evolution in just less than an hour. I have a Mini Cooper, so an oil change is automatically around $60 due to the synthetic oil. All together with the oil, the man hours, and the engine flush that I requested, my bill came out to about $88. It was also found that I am due for new front tires thanks to the pre-inspection that was done prior to the oil change. While I'll have to wait until next month to do it, I'm grateful to have that knowledge. I'm not sure if I'll be heading to Tire Kingdom for the tires or elsewhere (after I do a price comparison), but I'll definitely bring my Mini here for service every time. read more

When I apprived there were two gentlemen at the counter - No other customers were in line. I was asked if I needed help and with what. I asked if they could replace the TPMS sensors in my car. They asked for the make and model and when I told them I brought my own sensors, one of the guy told me they don't install sensors that are not bought from Tire Kingdom. I explained I called and spoke to someone at the Blanding location and was advised the fee would be 17.99 per tire and since I was in the area with the car and sensor I decided to stop in. He told me that some locations will do it but his does not - Last time he replaced sensors that a customer brought they had to comp $300 worth of repairs because it had shut the vehicle's system down. This was hard to believe. I took his word for it and went to the Blanding location a few days later and they took care me of no problem. I even purchased a new battery since it was recommended. If they can't trust their techs to replace sensors not purchased here, I wouldn't trust them with my vehicle. read more

Big gentleman at the counter was extremely rude. Unprofessional and condescending. Stay clear.

Company truck and never has it been totally right right leaving there shop between tire pressure lights, lights not working,fluids low!ask them to check fluids and he said there all sealed systems if it leaks you need it fixed windshield fluids sealed? Brakes?Had headlights fixed today didn't check it but looked at bill charged me but got to work no headlight no turn signal now I'm not paying the bill so this is honest not rage! read more

I came in and asked for a full synthetic oil change, got conventional oil. I had a coupon and they charged me $10 more than what the coupon was for. Store manager told me that even with synthetic oil I still needed to change my oil every 3,000 miles. (lol, wut?) Was given a list of $2000 worth of recommendations upon checkout, but was never asked if I wanted any of them done. This is my second and last bad experience with this company. read more

UPDATE******I went back and spoke to the new manager, Matt. We resolved the issues to my satisfaction. I got new tires in Port Orange and that went well. Since then I have been taking my car for a tire rotation and oil change to the new Daytona Beach facility. I have taken the car in there three times for a leak and no one was able to find a leak even though he put his "best leak guy on it". I thought it was fishy that the leaky tire was in the same spot even after the tire rotation. Got sick of spending so much time at Tire Kingdom that I didn't take it back and talk to them about it. Well I recently took my car to a different company and they tell me that I would not be safe if they rotated the tires because the tread is very close to wearing on the two front tires. I am so very upset that I am not even going into the Daytona Beach Tire Kingdom to tell them my problem. When I go in they treat me like an idiot. I don't know if they outright lie or are just repeatedly mistaken but they did not rotate my tires, probably ever. To me it is not worth it to go in and possibly cause a scene. That is why I wanted to share my story hoping that the next customer won't let them tell them untruths. Needless to say if I could give a zero star I would. read more

I visited Tire Kingdom #220 at 10755 Phillips Hwy, Jacksonville, Florida. On Wednesday 12/18/20. I made an appointment for 11am the next day and was told it would take about an hour. 2 hours later, I asked how much longer and it was just being put on the rack. The store was not busy , so I couldn't understand or get a straight answer. Finally I called the corporate office who said they would contact the store. About 45 minutes later, they finally moved it to the alignment area. I was at this location for 3 hours, then noticed the invoice had 23k less miles listed, which would cause issues with warranty. I reluctantly went back in and spent another 30 minutes waiting on them to correct the invoice to reflect correct mileage. I am pray they did a good job actually mounting and alignment, but I would never use their services again because of the lack of interest in the business, substandard customer service and overall bad experience read more

I had a flat, rather then lie and charge for a replacement; they fixed the flat. I was in a and out in am hour and didn't have an appointment. they are under new management, so this change in service may be due to the new manager available when I went last month. read more

Didn't have an appt but I showed up at 7am when they open. I told them I didn't have an appt but needed an oil change and tire rotation. They said they can do it and I asked how long, but then asked if they could be done within two hours, they said yes. After two hours they hadn't taken my car back so I asked and they said they are "bringing my car back now". I watched them bring two other cars back first, with all other bays full, so I asked again and was told "they had an appt". So I asked for my keys so I could leave, they handed them to me, I said thank you, they responded "uh huh". Will never be back there. read more

My car was towed to the Normandy location due to a flat tire. Once there, the battery died. This was all around 11:00 am. After waiting 1 1/2 hours, the manager told me he could not change the tire without a new battery at the cost of around $200.00. He could not push it into a stall, nor could he use a jack in his lot. Please keep in mind it poured rain the whole day and my windows were stuck on down. An hour later I went in to check on the progress. I needed the restroom and the cashier told me the public one was all taped up with yellow tape. She said I could use the employee one. I could hear him screaming at her for allowing that. Then HE went outside and turned off the water. So I called my mom in Yulee and she had to come all the was out, go to a Toyota dealer and purchase a new battery for $100.00. It was 3:00 now. We gave the battery to the manager. Went back to check at 4:00, still raining, soaked, and cold. The manager then tells us there is no way he can do this today. We have been there since 11:00 and have been put off all day. Not only was this manager rude, but totally unhelpful. He does not belong in customer service and dealing with the public . Probably the worst consumer experience I have ever had. PS had to call another Tow truck and had to go elsewhere. DO NOT DEAL WITH THIS MANAGER who turns off the water so people can not use the bathroom. read more

I changed the brake pads in this location, after that every time when I hit the brake , there's big noise. Then I bring my car back and ask them to solve the issue, they help me make a appointment for next day ,I came back next day waited for about two hours to get it fixed. After third visit tire kingdom , The issue didn't solve. They told me that it takes few thousand miles for the running in period ,but I drove almost four thousand miles ,the noice getting louder . They ask me to change the hardware without any compensation. Paying additional labor charge and hardware fee is not acceptable for me. I think they at least to reduce the labor fee charge for the compensation. .. never come back ! read more

I booked an appointment 2 days ago at the Park St. location, Show up 10 minutes early on the day of appointment and am told It'll be 3-4 hrs. I tell the employee I have an appointment and he tells me that how long it's gonna be even with an appointment. What's the GD point of an appointment ? I will NEVER bring my car to this pathetic company for any reason, ever !!!!! I had to leave work for this. read more

I've used Discount Tire for years (Lenox location is great) but had a mental lapse and decided to purchase 4 tires (buy two get two "free" sale) from Tire Kingdom. From the start the transaction didn't feel right. I even headed toward the door over a significant increase from the original website quote. An associate named Jesse stop to offer the original pricing I was quoted on the website. Tires where put on and ride was fine. Then a few weeks later I got a nail in my tire. Told I had to bring recipient in. Whenever this happened at discount tire they'd simply look my account up with my phone number. Second visit (a few months later). I know, second time is my fault. Jessie Horton, manager, quoted me an oil change price of $19.99 over the phone, also listed on website. When I got to the shop, he then said it would be $49.99 because my vehicle demanded synthetic blend oil. My car manual doesn't state this either. While I waited I listed to them bamboozle a multitude of customers. There WILL NOT be a third time!!!!!! read more

Jessie R. Horton, manager at Tire Kingdom, quoted me an oil change price of $19.99 over the phone. When I got to the shop, he then said it would be $39.99 because my vehicle demanded synthetic oil. He could have asked me what kind of vehicle I drove BEFORE I spent 30-min drive time to the shop. Instead he baited me in with his advertised price and then switched the price on me. DON'T TRUST THIS STORE OR ANY OF THE EMPLOYEES! If the manager uses these tactics, there's no telling what his employees will do. read more

Would give no stars if an option was available. Worst service and management on earth. Avoid at all costs unless you want to come out of pocket to fix what they messed up. read more

Currently sitting in here and Mike has terrible customer service, I'm not sure who he slept with last night but umm it wasn't me. Dude doesn't make eye contact with the customers, he's very cut, dry, and rather lethargic acting at present. The first time I came in Earl was utterly amazing. With me being new to the city, Earl, who's the manager, took replacing my two front tires personally. Maybe Mike's upset because he's not the manager, he should defined take some lessons from Earl. Somebody let me know his schedule because I refuse to come back here if he's working read more

I wish I could zero stars. This place is the worst. I went to them twice. They would not put tires on my car because I bought them some where else. The paper still on the tires. So I left and got them put on somewhere else. I came back to get them balanced and they wouldn't do it because they didn't put my tires on. The guy I spoke to was rude as hell. Do not go there spend money else where. read more

This Tire Kingdom does not stand behind their work. Not only were they unwilling to address or resolve an issue with the tire pressure light after replacing the tires, Michael Linn the manager was rude, dismissive and demeaning. I will never use another Tire Kingdom again. read more

Came in to have a tire patched today. They were quick to get me in the door but not out. The guy in the office acted like it would be just a minute or two to have the tire patched, but took almost two hours despite the shop being very slow. Half of the $20 fee to patch the tire was for "one time balance", and the guy started putting the tire back on without having balanced it. I had to ask the guy at the desk to make sure the mechanic would balance the tire. The mechanic proceeds to balancing the tire while throwing tools around and acting like a 2 year old throwing a tantrum because apparently he didn't want to... never coming back. Do yourself a favor and go to discount tire. read more

They told me my battery wasn't holding a charge. Well I just didn't believe them and still have the same battery going on 3 months later.

My husband has been taking our vehicles here for oil changes and tires for years. We had a 10a appt on Saturday March 16th. I took our truck in because my husband was sick. I told the manager, Mike, that I wanted conventional oil put in the truck at our normal rate, which is approximately $35. Mike printed the paperwork and shoved it front of me and highlighted the amount and said "the minimum today will be $49.95". I asked why and he said "your vehicle requires synthetic oil". I tried to discuss it with Mike, but I felt bullied by him. I called my husband and let them talk directly on speaker phone. Mike again refused to put the conventional oil in and my husband told me to come home. When I got home 15 minutes later my husband told me to turn around and go back because after a heated discussion, Mike agreed to put the conventional oil in. I returned at 10:35a and didn't get out of there until 12:35p. For the first hour they just let the truck sit in the parking lot with no word. There was an empty bay in the garage. Then, when I inquired, they pulled the truck into the bay and lifted it and let it sit for another 1/2 hour. Then, I looked for Mike and he was sitting in a corner in the garage inaccessible to customers. I asked him how much longer and he told me he had no idea. I called my husband again. That's when they started to work on the truck. I feel Mike decided he would eat up my day and make me wait because my husband threatened to escalate to his boss. When the work was finally done, one of the employees said to me "I hate that guy, it's not you, he treats our customers and employees the same way". This guy is a big bully who will try to intimidate customers into paying higher prices. I don't know what his motivation is, but beware of this guy. read more