I had an appt for a tire rotation at 11 in the morning about two weeks ago. When I arrived it was busy so I didn't get checked in for almost 20 minutes. I was told they were behind and it'd be about an hour and a half until my car was serviced, I had my toddler with me but assumed we'd be fine waiting that long. I didn't leave until three hours after my appt slot. I had to cancel appointments I had later in the day because I didn't leave until just about 2pm. Service members were apologetic and I let it slide because they were very busy but I had to approach them for any updates on status which was frustrating especially when it went over the initial hour and a half estimate. My husband had an appt for 4:15 today to get a rotation and balance. He was also told it'd be an hour and a half- he didn't leave until after 7. Extremely frustrating again but service members were apologetic and I wasn't going to leave this review BUT when he got home he realized that the balance that he went for wasn't even performed. One star for apologetic team members but something has to be done about how appointments are handled. read more

Doniven was a OUTSTANDING with his expertise on car maintenance! He explained things to us in details in such a we completely understood. The time he spent with us ensuring that we knew what we needed to do and when we come back, what we need to ask for was being reproach!! you can tell that he truly enjoy his job by the high-level of customer center service he delivered. Thank you discount tire for having such a professional represent your business, he truly should serve as a role model for others. They have definitely earned all my tire business moving forward thanks to Doniven!!! read more

Discount Tire - Tires Near Me - Jacksonville, Florida

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Came in to have tire sensors replaced on all 4 tires. Had made an appointment. On time service, quick, efficient, professional, friendly, thorough! The waiting area is so clean and comfortable. Plenty of seating and even dedicated work space. Outlets available for charging phones if needed. When my hubby was here last week the staff even pointed out restaurants near by if he wanted to get lunch while he waited for work to be done. Highly recommend! The value of their service is outstanding! read more

Discount Tire - Check in and part of the waiting area. - Tires Near Me - Jacksonville, Florida

My favorite Discount Tire location in town! I've been here a few times before for scheduled services. But this time I stopped in without an appointment, expecting a long wait, but Doniven took care of me right away. I explained I had just hit a curb and was worried about a puncture in my tire, he was professional and knowledgeable and really took his time inspecting my tires and clearly explained to me all of my options. Doniven helped me choose the best pricing options for my budget, and had my payment & keys within 10 minutes, all while calmly managing a busy lobby alongside his team!   What impressed me most was how quickly everything was handled--I was completely done in a little over an hour. Throughout the process, the back team kept me updated on the status of my vehicle, which I really appreciated. Everyone I interacted with was friendly, personable, and genuinely focused on providing great customer service. I'm very grateful for their help and would definitely recommend Discount Tire to anyone needing tire service or replacement! read more

Discount Tire - Tires Near Me - Jacksonville, Florida

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I had a great experience with Discount Tire! Cody helped me when I stopped by with questions I had regarding tire selection and when I came back a few days later for my appointment, he was friendly, conversational, and helpful! Cody & the rest of the crew did my alignment and replaced all 4 tires very quickly! I will definitely be back read more

Great service. I got some new Toyo AT3s put on after market wheels and they look phenomenal. They didn't push too hard on upselling extras wich i appreciate and do a good job giving updates during the maintenance. The number they quoted over the phone was spot on. I also appreciate them asking whether or not I wanted the stock equipment. I had maintenance done at a TOYOTA dealership and they just straight up took all the parts that came off without asking and pretended they couldn't find them. Overall super professional and one of the better discount tires I've ever been to. I assume that's the reason it's 4.6 stars. read more

We used DT for many years for all of our family vehicles (MANY). We received GREAT service & found them to be HIGHLY trustworthy & customer oriented. They seemed to know that good customer service = repeat business. I will not go into detail here about all of the problems that we've experienced in recent years, but they have REPEATEDLY proven themselves to be untrustworthy & focused only on making $. We have been promised credits that were inexplicably absent from our account when we returned. We were told we needed tires when a 2nd opinion showed that we had a lot of mileage left in the tires. We were told that an expensive tire HAD to be replaced because it was too old to repair & could not explain why they sold us an outdated tire. We were told that a tire that had a screw/nail in it HAD to be replaced when it didn't. (The nail/screw was clearly in the "green area" of the display tire.) We have found another tire service provider who treats us like DT used to treat us. DT, 103rd Street, Jacksonville, FL. Don't go there! read more

At first I was skeptical about this chain but it came highly recommended by the tow truck driver so I'm glad I did! Easy appointment with texting updates made a not so happy day turn around in a flash! Knowledgeable techs and helpful manager in a stressful situation. read more

This has been one of the worst experiences I've ever had at an auto shop. I came in with a road hazard warranty for a balance and nail in my tire, only to be told they didn't have the replacement tire in stock and l'd have to wait. When I returned for a balance on my rear tires, the negligence of the technicians caused major damage to my vehicle. They broke a wheel stud into my brake caliper, which led to thousands of dollars in damages ruining my rear hub, brake rotor, brake caliper, and even damaging my parking brake. To make matters worse, one of their supervisors, West, refused to take accountability. He claimed the damage was already there before they touched my car, which is simply not true. I'm active duty military and this car is my only transportation to and from work. Instead of offering a real solution, West's suggestion was that I tow my car home at my own expense. It's clear they allow untrained, inexperienced workers basically high school kids to perform critical repairs on vehicles. I later found out I'm not the only one; another customer had almost the exact same issue at this same shop just weeks prior. I will be reporting this to HR and strongly recommend avoiding this location if you care about your car, your safety, and your money. Went through with there insurance and the store location claimed that this was pre existing damages looking to get a lawyer and get this handled appropriately highly recommended no one goes to this location due to negligence in there staff members work. read more

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Our SUV had a nail stuck in the middle of the rear tire on the 25th and we scheduled an appointment at 1PM at the Baymeadows location. Mr.Garrett and the rest of the crew took care of us and we are grateful for Discount Tire for patching up our tire. Thank you all and wishing everyone a Blessed 2023 and Beyond! read more

Discount Tire - Fixed! - Tires Near Me - Jacksonville, Florida

Wesley is a great guy, helped me get a better deal than Firestone and all necessities I needed on my car. and also great costumer service.

Set up an appointment at 1:30 PM with Mr. Blake a day before and was checked in by the courteous Mr. Z on time as my car had a nail sticking out of my rear tire. Luckily it was in the middle and can still be patched. Whew! The majestic mechanic DJ was able to show me that one of the studs was cross-threaded by the last tire rotation from the auto shop before DT and will break off once removed in order to patch up the tire and will still be driveable and be safe on the road and can be fixed later as long as there are not more than 2 studs on the road as I was told, which was very helpful and good to know as this was the 1st time I have had this issue with many years on the road. I am very grateful for the staff at Discount Tire in Baymeadows for taking care of our vehicle and will definitely come back here for their superior service and BTW the tire repair was free too! read more

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This was the best tire experience I've ever had in 30+ years! I had a screw in a tire in a serviceable spot but the tread was too worn, so it wasn't safe to patch. These awesome guys gave me a few different options for 2 or 4 new tires. I wasn't ready so I waited until the Black Friday specials. Add that to the 5% veteran discount and my price for 4 new tires installed, a set of new lug nuts (don't ask!), and the lie comprehensive certificate program was less than what I paid for 4 tires + install 3 years ago! What inflation?! Seriously, the crew here, especially Drew, are great and handled my ignorance about all things tires and my deadline with patience and respect. Great customer service is their thing and it shows! read more

Erick waited on me and he was absolutely professional. I definitely will be a regular customer due to outstanding service. Erick was most helpful in helping me ship tires back that were the wrong size. I give Discount Tire and Erick, in particular, an A+ rating. read more

Thank You Steve. When I needed a tire, you were there to help in my time of need. 5 Stars from me.

Discount Tire associates are awesome. Konner checked my tire and found a small screw, besides fixing my car's tire it would need tire rotation and balancing. Konner clearly compromised to complete the repairs but waiting time would be nearly 3 hours, no problem for me since I need to get the repairs resolved. They did a great job repairing my tire. Drew approached me and apologized for the long wait, I was only charged $43 for the tire rotation & balancing, phenomenal price. I don't usually take the time to write reviews, but it would be unfair to the local community if I didn't share my amazing experience. Pricing at this shop is very competitive, In the automotive industry where trust, honesty and professionalism is often lacking, outstanding employees are rare gems and must be recognized for the value that they provide. read more

Discount Tire - All cars are proper and care while being repair - Tires Near Me - Jacksonville, Florida

From scheduling the appointment to the Text confirmation, and the follow-up from the store manager,

I had a screw in my tire, made an appointment and headed in. The screw was on the side and could be patched, but I opted to have tire replaced, since it was due soon, anyways (and I had a coupon!) The ENTIRE staff is always attentive, courteous and service oriented. I especially like their texting system where they give you status updates so you can walk to get lunch (Empanadas!) or shop next door (Lowe's or BJ's) while your vehicle is being serviced. Definitely make an appointment if you can! The crew at this Discount Tire is TOP NOTCH! read more

I was a car dealer 38 years and ALWAYS have used Discount Tire without any disappointments.. The managers Travis and Konnor are so courteous and knowledgeable. Great prices with super service still today!! Awesome!!! read more

Absolutely great experience today at DT. I hate shopping for tires, but Travis and crew hooked me up in a schedule pinch and the outcome was exactly the product I wanted and installed professionally. You have a new repeat in the future customer! read more

I had a blow out in April, and though I had made an appointment with another business to replace my tire, as far as I knew, they did not even look at my rim to see if it was OK to use. Someone said I should go to Discount Tire. I did, and they checked the rim for me and said it was OK. Then, I had another blowout. I went back to Discount Tire, and not only did they replace the blown tire but also another because the steel belting was showing, and it should not be. They not only got me back on the road quickly, but they even put my "donut" in a garbage bag so that it would not soil other stuff in the back of my car. THAT is customer service. Kudos to them, and, folks, you have a customer for life. read more

Great Communication , service. & price what else can you ask for! Highly recommend for a business I never recommended before. Referred by a friend here who I ask for for recommendations of all businesses here. I owe him lunch for this! read more

I, without a doubt, absolutely love this company every where but this location is one of my favorites! The guys here are beyond phenomenal. The company as a whole has great policy that makes them stand out above the rest anyway Add in the fact that theses guys take the time to understand if you're at a car repair/ tire shop you're probably not having the best day! They don't bs you, if you have a flat due to an object and they can repair, the will. If they can't they work with you on getting the best tire for your needs. If you get there before they close, they will not leave until the last car is finished. Even if you make a mistake and buy tires elsewhere, as long as they're within a specific range of new they will insure then all for you. I genuinely adore theses guys and this company and everything they do. read more

Just had my tire replaced! I Couldn't be Happier! Paul and crew members did a really great job! Very Exceptional, Friendly and very helpful! Been a costumer for many years and theres no other Tire shop Id rather go to! Thank You for the continued service n life long relationship! read more

Absolutely top-notch service I received for my second set of tires I purchased from these folks. They were able to squeeze me in on a busy day, accommodate my requests (tire pressures I wanted and keeping my valve stem caps), and even price matching a competitor who I was for sure couldn't beat! Folks here seem to actually enjoy working on cars. If you're a motor head like I am, these folks will take care of ya. Shoutout to Blake, Drew and their team for taking care of me and the ride! read more

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Plain and simple. Discount Tire provides great service. Truthfully though, I rated them 5 stars because they are about customer service: they greet you as soon as you enter the shop, they are tuned into your issue and offer the best remedy, and they don't over-promise on the time a job will take to complete. In today's service industry, I'm not going to spend my money where I'm not appreciated. Plain and simple. read more

Love this Discount Tire location. They have the best customer service and tire service. They are always professional on the phone or in the store. I stopped in after my tire pressure light had came twice. They repaired my tire that ended up having a nail in it. Great service!! read more

Konner is super nice and very informative. It feels like they DO care about their customers. The staff isn't commissioned, so they don't sell based on that, which is a massive plus for me. Even though they were really busy, the turnaround time was really fast, as I waited in shop. The pricing for the tires is VERY good and is hard to beat. read more

Great Discount Tires experience. I came here for a tire maintenance/check up and I was told that my tires were hitting their last days ( its been 6 years/ 100,000 miles with them) . They helped me choose tires that were equivalent in quality to my worn out ones and promptly scheduled an appointment for me. On the day of my appointment, I was taken care of very well. 4 brand new tires installed in 45 minutes! I couldn't be happier with my cars "new shoes" and my appointment at this Discount Tires. I definitely recommend this location and the staff here! read more

We arrived with a blown out tire and no appointment in the middle of a busy afternoon and the friendly staff got us out of there in less than 2 hours. Great job by everyone involved. read more

They were trying to charge me $2500 for something I got done for $500. They insisted that they couldn't do they $500 worth of work without doing $2000 more. These are the rip off mechanics. Do not patronize them read more

Very good, honest, fair and reliable company. Call ahead to make an appointment for better wait times. Yes, people wait because their business is that excellent. read more

Jake in the front was super helpful, very knowledgeable about my tires and great customer service! Thank you Jake!

Very fast and easy, at a fair price. So far the tires feel great

My family and I have been coming to Discount Tires for over a decade. It's a family establishment with absolutely FIRST CLASS customer service and treatment. Since we get all of our tires from them, we get FREE tire repair and rotation without question. It doesn't matter which location you go to, the excellent service is the same. Manny, the manager at the Phillips Hwy location always brings his PERSONAL integrity to every encounter and through every team member and customer consultation. These guys truly love their job and it shows in the high quality work that they do. Visit them today!! read more

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Good people. Trustworthy. Wish that appointment times would mean your car actually got in sooner but they're just a busy place.

Not a fan of this place. Will try somewhere else next time I need some work on a tire. Came in at 10:00am on a Monday to have a screw removed/hole patched and it was nearly 12:00 and they still hadn't moved my car an inch... I was told it would be up to 1hour and 30 minutes but it well exceeded that time frame. Multitudes of other customers came and went during this time and it was starting to irritate me. I was chatting with other customers that were waiting and apparently these people made appointments which is why they were helped faster. I understand that but they need to work on better serving walk-in customers instead of just letting us sit for 2+ hours without any sort of update at all. I left before even getting my tire fixed because after two hours of waiting I was tired of being yanked around!!! They didn't even apologize for the wait or for misquoting the time allotted for my service. Ridiculous! read more

We were ready to go to church Sunday and when we got out of the house, "Surprise!," a flat tire! Arrrggh! I took my tire to be fixed at Discount Tire Store the next morning. Since I was already there, I asked them to go ahead and do a tire rotation and rebalance. Didn't cost me anything. You can make an appointment online if you choose to, but walk-ins are welcome. Best to get there early though to beat the crowd. They open at 8AM. I've been a customer of Discount Tire Store for about 20 years now. Their customer service is always top notch. Check out their other locations on Yelp and you will only see 5-star average ratings. Can't get any better than that! read more

Came in to get a tire plugged before I had to pick up my friend from the airport and they quoted me around an hour. Totally fine, I came early enough where I had time to spare before leaving for the airport. Tanner helped me out and had me in and out all within 15 minutes! Fastest service ever and could not recommend more read more

I have to say that despite how busy this location gets, the employees maintains a smile with a warm greeting. Everything is done in a professional manner. I have seen employees in the work bay hussle (close to running) to get to the next assigned car even if it's close to closing time. Now, they weren't running like Usaine Bolt, but I think you get the drift of what I'm saying. read more