More of a 3.5 than a 4, but I've always had friendly folks here and -- big deal -- never felt "talked down to" because I'm not a man, and that's rare. The issue: nearly every visit has involved wait times that exceed the quoted time by hours. In my most recent experience, I requested a next-day appointment at 5 pm for a rotation and alignment. I received an email confirming my appointment request. When I showed up at the scheduled time. the next day, I was told apologetically that "someone should have called" because they actually close at 6 p.m. (despite saying 7 online) and they didn't have time to do what I'd requested. They did do an alignment in an hour and told me I needed a little additional work in addition to the rotation, so I made an appointment to come in the next day at noon. I arrived the next day at 11:45 a.m. and was told my car would be ready between 3 and 3:30. I returned at 3 p.m. to be told -- again, apologetically -- that they hadn't even started working on my car yet. They then hustled to get my car into a bay and put two employees on it. It was finished in less than 90 minutes. The work quality seems good, the prices don't appear outrageous, and I haven't had any issues with them honoring warranties. However, the communication could be better and either they're accepting too much work in a day or not staffing enough employees. read more

Yesterday, I had an appointment scheduled for an oil change for 1:00. When I got there, I was told it would be 15-25 minutes until they could start working on my car, which would be fine. I waited a little over two hours, then I got up to ask how much longer it would take. I was told I was next in line. At that point, I was going to be late for work so I told him I had been waiting for two hours and asked for my keys and left. At no point did anyone let me know it was taking longer than expected, or apologize for the two hour wait to not have any work done. read more

I went in for service, because I was going out of town my car was left there over the weekend. The manager of the shop told me my car was locked inside the shop over night. However when I went to pick it up there was cash stolen from my center console. Nobody there seems to know what happened. read more

Always great customer service!! The Firestone automotive team at this location is professional and knowledgeable across all vehicle types, foreign or domestic. read more

I went in for a suspected leak in my tire that I got put on my car in June! They told me I had a patch in the tire and they ripped it out and put in another plug... I was told that they were still leaking and I had to pay $350 for a brand new tire! There was absolutely no plug in my tire And they were trying to take advantage of me because I'm a young woman!! Do not go here unless you want to get absolutely ripped off!! Not to mention the front office, staff yelled at me when I was trying to explain to him that there was no plug in my tire at any point in time because the tire was brand new from June !! Customer service?? Absolutely none! They should be ashamed of themselves for how they treat young women! Absolutely disgusting business practices!! Then he expected me to drive away with 10 psi in my tire.... I asked to speak to a manager and he said no ?? NO?? Are you kidding!! read more

I needed an alignment for my mother's car. Matt McIntosh, from the Firestone at St John's Towncenter was awesome. he always takes great care of us and makes sure our cars are in great condition. This Firestone is worth a visit. 10 STARS!!!! read more

Nice people but should change the name of the shop since it is NOT "complete auto care", they said they can't repair small scratches on the car smh read more

All I asked is if we could change a bulb out to an Audi A6, the response "just bring it up here the worst we can say is no" lol so if you say no.. forget my time I can't get that back but how about gas reimbursement for the possible inconvenience? Again I could be the dramatic one maybe Firestone has never changed a bulb to an Audi before smh... read more

Had an appointment with them last weekend at 9am. Brought it in 10 minutes before my scheduled appointment. Came back 2 hours later and they haven't even touched/ moved my car. Mind you I was only in for an oil change and an inspection. When they finally took my car, the sales rep stated I needed new brake pads and rotors, 2 new back tires, and an alignment. Apparently my brakes were "warped". I told the rep I just got an alignment a few months prior. My car is a 2021 Kia. It's fairly new. After the sales rep completely disregarded me and only talked to my partner, I decided I was taking my business elsewhere and getting a second opinion on the brake work. Took my car to Tire Kingdom on Normandy this previous weekend , they inspected the brakes and the sales rep stated "your brakes are absolutely perfect and couldn't justify selling you new brakes". Firestone tried to scam me out of a $1,000.00 bill for a pleather of things my car didn't need. If you want honest workers, don't go to this place. They will lie and try to have you pay for things you don't need. read more

I had to give on star to write a review... I give negative 0! They have had my car a month. Initially, I took there cause it was overheating they ran diagnostics on it was water pump. I have the report nothing else major wrong with it. My warranty covered that. Got it back over 2 weeks later after having to contact corporate more then once. Had it less than 48 hours it left me stranded. My warranty people made me call Firestone since they were last to touch it ... It sat there at Firestone for over a week no update except Mitch telling me to call dealership and see I could trade it for something else. I emailed corporate again after about 36 hours after being told someone other then Mitch or Matt would reach out to me within 48 hours. Mitch supposedly replace a piece he said needed to replace when my car left me stranded. Told me for 2 1/2 days it was running no problem. Text last night I could pick it up today 09/06/25 around 9 just needed to put new battery in. I walked over 6 miles thinking in 100 degree weather to get there and Mitch tell me it's the engine now. I question if it really is or they trying to scam me because I am female. I am at my wits end don't know what else to do. I just want my car fixed right. If your smart don't use Firestone. I thought cause they been around long time my car would be in good hands read more

I was having a difficult time removing my VA license plates from my car. A quick call to Firestone (I was nearby) and Robert said, they could help this damsel in distress. A few minutes after the call, I'm now driving with Florida plates. I miss VA, btw. But, friendly, efficient, friendly service saved me from carrying the FL plates in my purse for longer than needed. read more

God, thank you for being open on Sunday. Also, thank you for not trying to overcharge me and fixing it today so I didn't have to deal with it during the week when I have to go to work. read more

Overpriced. I probably wouldn't take my car here again if I hadn't already bought tires from them, which includes rotations and service. However, shop is easy to get ahold of on the phone and pretty flexible with appointments. Staff is nice. Yesterday I dropped my car off, specifically asked for them to lock it when they parked it when they were done with it, since I have about a grand worth of tools in it for work, manager said "you got it." Went to pick up today, car was unlocked. Not worth yelling at anyone over, just bad customer service. read more

So anytime I put five stars on anything its for a reason- they earned it. I walked in today because I needed a full set of tires for my VW Passat and upon having a good balance of a decent price and convenience in location, decided to walk through the door. While I was there I also opted for an alignment. All in all it was about 900 bucks. All of this is pretty standard tire stuff. Sounds pretty boring- What makes this place special? The people that work there. When the work was completed I left the shop to go get my kid from school. We spent some time together and got a pizza and then we circled back around to head home . Somewhere in my journey something happened to my tire. The Tire pressure monitor light on my dash went off and slowly but surely as we went along, the care started handling funny.... I called the shop Clayton answered and asked me to bring it in . I limped the car over and arrived minutes before closing with my 4 year old in the car. The Sales manager CLAYTON JORDAN dropped all of his end of day duties and took care of us. He replaced the punctures tire with a brand new one and worked on it well after closing just to make sure my little girl and I had our transportation issues resolved same day. He could have told me to come back tomorrow but nope, he went that extra mile . I can't speak for every firestone location, but they have my business as long as they are hiring and promoting guys like Clayton. read more

Firestone Complete Auto Care - Tires Near Me - Jacksonville, Florida

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This establishment is highly unprofessional and the timing they give is not accurate. Do not come here unless you want to get scammed. I would not recommend to anyone. I would give less than a star if I could. read more

I had a great experience here! Though I did only stop by to see if they'd be kind enough to throw a little air in my slightly deflated tires. Rae was at the front desk, and she was super professional and helpful. She had me immediately pull up to the first bay and personally helped me fill up my tires, and even showed me where I could find what I should be filling them up to. I was in and out in less than 5 minutes. read more

Came in for a simple flat repair as I had a screw in one of my front tires presenting a slow leak. They have no idea what's going on and lost total control of there operation, guy at service desk told me it would be about an hour to and hour and a half repair which seemed excessive to start with but so be it. 3.5 hours later, still waiting. Had I known it would take this long I would have done it myself. read more

This is my third time coming to this location and I am back because of their outstanding customer service. I DO NOT. feel like a number. They respect my time and I completely felt heard each time. As a female in this arena it can be intimidating. I felt self and looked after. I will certainly come back. Giving back, Patricia read more

Highly recommend and will return. Repaired my tire for only $34. Called, dropped off my BMW and they repaired it within a couple hours, all same day. Excellent service from both the man and young lady at front desk! read more

Firestone Complete Auto Care - Nail in tire. - Tires Near Me - Jacksonville, Florida

I showed for my 7am appointment on Friday to find out the tires I ordered are not there. They are out of stock. Why didn't anyone call? I even got a confirmation email. They ordered another tire that will be in the store by 1130. I come back at 1230 and the tires are not there. They are on a truck somewhere. Truck shows up at 2, with the wrong size tires. They can request them again. No, I'm done with this craziness. Ask that I come back Sunday at 8am. Will have the tires. 8am Sunday they do have the tires, a free oil change and free installation. First time using Firestone. Crazy experience. They have redeemed themselves. Will be back. read more

We scheduled an appointment at 9am, we dropped the car off around 855. They asked if we were staying and waiting or coming back when it's ready and we said we're just going to get breakfast and will be right back. We showed back up around 1030 (which is what we were quoted to do the maintenance an hour and a half) only to see the car wasn't even touched. Of course as soon as we get back they hurry up and get the car and start doing the requested maintenance. The car ended up being finished around 12:20 so almost 3.5 hour for an oil change is ridiculous. read more

One of the best and quickest fire stone experiences I have had to date! Found a nail in my tire on my way to work - they had me in and out in under an hour! Quick and excellent customer service! read more

My brakes were squeaking and my rear passenger tire was leaking. I worked with Christian when I came in and he was very respectful and had great customer service. He listened to the issues I was having and recommended as needed. As a young woman, coming into an auto shop alone can be intimidating, but he made me feel very comfortable. I was able to get an inspection and the services needed all within 4 hours. Thanks, Christian!! read more

Tom and Nate did a great job diagnosing a tire problem. Great service, friendly people. Highly recommend this place. Wish I lived closer! I walked in and this lady took our information. She was wonderful too. Just a great experience and great employees. read more

Do not recommend. Was charged $97 for a full synthetic oil change (I am aware it costs more, but I was charged less at a different location and was quoted $68 by customer service). Will not be returning. read more

Complete waste of time. Had a noon oil change, dropped off on time and was told 1.5 hour wait despite the appointment. Came back 2.5 HOURS later and my vehicle had not even been moved to the bay for service and was told at least 30-60 mins more until it was. Took my keys and left, terrible place. Absolutely DO NOT USE THIS BUSINESS!!! read more

Caleb was super nice when I called and then followed up and was helpful when I came in. I was visiting from out of town and got a flat on the way. He found my account and explained the warranty plus ordered a tire just in case mine wasn't repairable even though I was 90% sure it was. Service was pretty quick to fix my tire and get it back on. They also packed away my donut (I've had other shops just throw it in the trunk...) and he told me where I could pick up a new one because this one is toast. read more

Poor Communication: Had a large object punctured my tire. Pulled into business. They said I can use my spare to put on the punctured tire and buy a new spare. I agreed to this. When I came to pickup Truck, they mentioned that the spare was wrong size, so they just replaced the tire. Now I have a firestone tire and 3 good year tires. Fine. Two days later I see my tire pressure is low stopped into the firestone station asked them to check the nitrogen gas level of the tire. They told me they put AIR in the tire NOT nitrogen gas as they DO NOT have nitrogen gas. OK but why did they not tell me and leave the Nitrogen Gas cap on my tire stem... So now I cannot get a refund for the tire as the warranty only covers if you buy 4 tires... I am stuck with a firestone tire and 3 goodyear tires as well as air in the tire and not gas... I am screwed all around... This is from my neighborhood firestone station... Not Good read more

I do my vehicles services there all the time but lately (a couple years back) they were slacking. Installing wrong size tires,removing tire pressure sensors, loosing rim's cups...etc read more

Very disappointed in them. Traveling for business and I needed help and I got a big dose of indifference...I came in with a check engine light on and my car overheating. The mechanic opens the hood and sees that the two radiator hoses are collapsed and says I have a blown head gasket and I need a new motor. Couldn't care less with helping me. Rented a car and finished my business and returned. Took my car to another service center, did the work and my car is running great. Thank you for nothing... read more

Not impressed took my mothers vehicle here called before hand and was told the wait would be less then a hour and a half after having me stand in line for a hour then I was finally told the wait for an alignment would be a couple of hours 3/4. I was told that there is only 2 technicians business does not sound properly prepared anticipating customers needs. read more

Went in this morning with an issue with my car. Place was a bit light cause of the zombie virus, but Alex at the front desk was super nice and helpful. Couldn't have asked for a better experience. Will def return. read more

They did everything they said they were going to do and they did nothing they didn't say they were going to do for the first time in my life I took my car somewhere and they did not tell me that a whole bunch of stuff was wrong with my car they did my oil change and didn't tell me I needed nothing else it was a good price great service they even remembered who I was when I went to pick my car back up overall a great experience read more

Beware These guys operate the same way shops have for years. Try to sell you extra and possibly unneeded services and not start with the simple and or low cost first. Purposely go take time and drag out service time to anyone who questions them or their sales, Techs who drive too fast and in a reckless manner, at least the tech who drove my car, and owners(this case area managers) who can't handle criticism of there employees shortcomings and resort to yelling and acting like the most knowledgeable pencil pusher while standing up for subpar work and service. I set an appointment for an alignment under the lifetime program they offer and asked for no other inspections. When I arrived the service advisor who checked me in asked if there was an issue with the car. I told him I have a small vibration to which was told that an alignment would absolutely not fix that and I need my wheels balanced. We went back and forth a little and claimed it would take 45 minutes for the alignment when I asked what to expect. 30 minutes into the service I looked an nobody was working on my car. The service advisor was talking to a younger tech who was working on another vehicle for the last 15 minutes. After looking around this same young tech was now working on my car, Not even 10 minutes later she pulls out and I watch her speed back into the parking lot. As I am checking out the service tech grabs the area manager who starts yelling at me that's it's company policy when I mentioned her that test drive is a form of inspection. All of this for them to leave of the measurements off because they either left the car misaligned intentionally or out of lack of knowledge to properly handle this. Im glad I had it done somewhere else(Firestone on San Jose) and lose half a day of a simple 30minute service. Now I am realistic and am somewhat knowledgeable about cars. I would agree that balancing of the wheels is the usual culprit for vibration but an alignment can be the culprit as well. Why not start off with the service that's already paid for and free to use today BEFORE you start to sell. Also it makes sense to drive the car but it is a form of post work inspection and simply letting me know prior would be the proper way to handle that considering i asked for no inspections. read more

I take my car here on a regular basis. They are always friendly and greet me quickly. They've always done a great job on my vehicle with whatever is needed. read more

I went in for an oil change and brake replacement. The customer service was wonderful but ever since then my car's been making noises and my anti-braking system and cruise control doesn't work. None of which were an issue before. read more

My battery died while at the mall and required a jump. It was 6:30 pm when I entered Fire Stone, as Mike said they would fit me in. There were 4 customers waiting in the lobby when I arrived. Mike replaced my battery, causing them to close late when he could have easily turned me away. I'm very grateful! read more

Had an amazing experience, Mike - new Mgr- went above and beyond. Called every hour to update us and took care of an additional issue with a smile in his voice and on his face. Clean nice waiting area and all guys very friendly and professional. Thanks Mike for great service ! read more

Yesterday I Went in to have two tires installed on the front. also had an issue with TPMS. Right rear wheel & left front wheel were reading inverted on my in dash technology. (Right rear showing 30psi was actually left front) I asked Mike to also correct this and he started drilling me with questions- is it flashing, was it replaced, etc etc etc after 6 or 7 questions I said forget it dont mess with the TPMS. This is FIRESTONE they should diagnose and repair!!!! So I took my key off the counter and said forget it..... he assured that its okay and they will do install. So 4 hours later I pick up car. I noticed some gray substance around the edge of the rim. I think nothing of it. This morning that gray substance is STUCK/EMBEDDED all over the tire and in every little groove and letter and will not just wipe off. It is sticky and is going to take some effort. WTH FIRESTONE at Towne Center. NOTE- I am a firestone fan and have been for 40 years. I am an avid Indy car fan and love the Indy Firehawk. I am NOT a fan of car repair centers leaving my car worse than i left it and causing me to work on it after them because of their negligence. read more