They get one star only because that is the worst I can give them. I had an 11:00 appointment for a tire rotation. At 12:00, I asked them how much longer it would be and was told I was next. At 12:30 they came over and said it would be another half hour. I left after that. Why make an appointment if they can't come close to the time allotted. Previously on a visit there they took a couple hours to fix a flat that went flat a couple hours later. read more

It should not take 4 hours to change 4 tires.....absolutely unacceptable. If you can't put a car up and change the tires in under 35 mins then you need to get out of the business This is edited now....it took almost 5 hrs to do a tire change.....FIVE HOURS IS UNACCEPTABLE. If I could give you less than one star I would. That is absolutely unprofessional. read more

Had a tire pressure sensor going bad on our Tahoe. After checking the others, they all indicated the batteries were very low. They informed me if I purchased 4 they would only charge me for 3. Arrived upon them opening and they actually started the work prior to normal business hours. Timely appointment but I am commenting on their professionalism. Everybody was very friendly and treated their customers with respect throughout the entire process. Good to see that there are companies that still understand good business practices. Thanks Tire Discounters for the great visit. read more

very poor services had run flat tires which i told them before coming then they said manufacture says they cant patch them but has no documentation from manufacture to show that had an appointment and was still there over 2 hours an hour a tire is what they pay there help for crazy read more

Hey Robert S., it seems to me you don't understand what is involved in a 4 hour tire change, how the entire process works, or how any maintenance shop works. Hopefully you had an appointment time set up before hand so that would've save some time. Hopefully the tire's you wanted on your vehicle had been delivered before hand. Hopefully the technician removing the air out of all 4 tires which takes at least 2-3 minutes per tire, removing the old tires, performing the required maintenance checks on the vehicle, Looking over the entire suspension system, the entire hub assembly, brake system, etc....installing the new ones, balancing them, mounting them, torquing the lug nuts, then moving it over to the alignment rack and performing the alignment. If the parts were not there, if the personnel weren't there, if the rack for the alignment was not available, this could hinder how long it took. Sometimes things go wrong. Parts don't arrive, personnel get sick or are not qualified, space is not available. Seems to me you believe in a geocentric model of earth and not a heliocentric model. Sorry your parents raised a spoiled, entitled, person. i am a customer that is understanding, I am a former mechanic, and a veteran and I dislike entitled people that try to make themselves look better by making others look bad. read more

Very poor customer service at the US 42 location. They gave me a quote of $900 for suspension repair and once they start the work they keep asking for more at one pretext or the other. Stuff that was covered in the estimate was charged again. And at the end there appeared to be an oil leakage after the repair which they won't check until paying for the service. Any issue after a $2500 repair should be covered but they keep milking money.. read more

Short and sweet review to highlight great customer service and good prices! Nobody wants to be told that they need four new tires ... but I suppose it's an inevitable part of owning a car. My fiancé called at the beginning of the week, and was able to get my car an appointment for Friday of the same week. All of our interactions with the team members here were positive! Cody took care of our scheduling and check-in, and was incredibly friendly and helpful. We had the car back in less than 24 hours, and it was ready to hit the road. Tires aren't ever going to be cheap ... but this was the best deal we found around NKY, and we'd definitely return the next time we're dealing with a tire debacle. read more

I wouldn't go back here if they were giving tires away. I waited half the day with an appointment. Some psycho came out yelling my wheels hadn't been removed in 15 years after having to go back for a hole in my new tire. It had literally just been weeks since they installed them. She beat on my tires forever trying to get the lug nuts off. I was told they'd supply the lugnuts free to replace them. They did NOT. On the way to work the next day (45 minute highway ride) the sensor showed my tire low. The tire STILL had a leak. The excuse was the hole "was in a bad place" I had to purchase a new tire that was prorated because I purchased the road Hazzard warranty. The cost with the warranty and pro rated tired cost more than buying a new tire. I could have been killed because the psycho girl that screamed at me over my lugnuts THEY put on left my tire unrepaired. I spoke with the manager. He knew exactly who I was speaking of. HE knew she was psycho. He rationalized her behavior saying she was frustrated. Maybe find a job she's capable of doing and not going psycho on paying customers that sit almost 5 hours for her incompetence and dangerous behavior. Making excuses for someone who behaves so crazy is ridiculous. The fact I waited 5 hours and was screamed at over lugnuts they installed and it was all for nothing, my tire wasn't even repaired tells me the manager has the same character. read more

They said my front rotors were grooved, and I said go ahead and replace them and the pads. Now I wish I has taken the time to drive over and see them with my own eyes. Or asked for a photo on my phone. I should have at least asked them to put the old parts in my car for my inspection, and so I did not see them. $400. My records said I just did this (myself) 12 months ago............including the rotors. (for under $200) So their work is fine, but I am not happy with myself. read more

Got my leaky tire fixed and tires balanced today. This store squeezed me in on a day they were already fully booked, and were timely. Gavin was courteous and quick. Great service, thank you! read more

My tire pressure light came on so I needed to find a place to get my tires aired up. I searched for tires and found Tire Discounters with really good reviews. So I went there and Gavin checked my tire pressures and filled them all. Easy breezy and they didn't charge me a dime. So happy to have such a good business in my area. read more

Truly a fantastic business. The service is top-notch and very trustworthy. I was able to get my car serviced as soon as I arrived and all of the employees were very friendly and welcoming. The process was made easy and transparent, which I appreciated as I had never done this before. Thanks to Clint and the rest of the crew! I recommend this Tire Discounters location to anyone needing tires and they are my first choice for any needed service in the future! read more

Found a nail in my tire going to work, drove straight here and as soon as they opened they got me right in. Plugged the tire and I was only an hr late to work! Really appreciate the help- definitely recommend read more

They gave me excellent and fast service. I arrived one hour before closing. I had a tire that was slowly losing air. I'm a pilot car driver for oversize loads so I needed some fast help. Within minutes they had my car in the air, etc. It had a valve leaking. They replaced it and didn't charge me anything. They are great! read more

The two general managers are very knowledgeable. Even with ordering the tires, the car was ready the next day. Don't know about other stores, but the one off Rt 42 was awesome. read more

I would never go anywhere else. Victor a the Florence location and the entire staff are very friendly and professional

Horrible place to have your vehicle worked on especially for tires, they will nick up your wheels and put deep scratches in them and blame you for it. I was also upcharged for lug nuts that I didn't destroy in the process. Never was I shown the old lug nuts only called and told me I had to purchase new. Both managers at this location are not knowledgeable about tools or vehicles because if I damaged a vehicle I'd own up to my mistake and not blame the other read more

Tire Discounters - This is what you get when 4 tires are purchased well over 800$ - Close-up of a car wheel with a damaged rim, showing scratches and dents, with a reflection of trees and sky on the shiny surface. - Tires Near Me - Florence, Kentucky

Daughter got oil changed 2 weeks ago. 77k miles civic. Left on vacation week after. Come home - pile of oil in driveway. After looking - plug was loose and never put skid plate back on. She is stopping by tomorrow - Monday - hope she is done right. Will keep updated to see if they can get it right. Not the first time we have has issues. I Got tires rotated here for lifetime free rotation. Left - kept hearing rumbling from tires. They never tightened my lug nuts to passenger side tires. Severely dangerous. Hope these guys can get it together - shame tires and oil are tough to get done right these days. read more

Very professional and knowledgeable, Alex did a great job outlining my options and they delivered my car on time and everything was done as promised. read more

The team at Tire Discounters have never let me down. I used to live in Indiana and used the one in Greendale and now I am in Florence and use the one on #42. They are great and get the job done and have always taken care of me. :) read more

Bought 4 new tires (for $1,200) and according to the alignment report, the alignment was not properly done and was actually worse than when I brought it in. They said to bring it back, so I made an appointment 2 days later for 9:30 AM. After 2.5 hours my car had not been looked at. All they want to do is slap new tires on your car.... Pay for your alignment and tires somewhere else.... If you value your time, your alignment is NOT free. "Out the door with more" means you go out the door and they have more of your money and you have lost time and overpaid for tires with services that have to be done multiple times. read more

In town for a conference and got a screw in the tire of my rental vehicle. Clint and Jim did an outstanding job of taking care of me, the car, and got me on my way. Thanks so much! read more

I had to go and get my tire checked that had a slow leak and actually found that another tire had a screw in it that was non repairable. The manager Tony Daniels and another service worker Breanna were great to work with. Much appreciated on a day that I wasn't expecting to buy a tire. I would've love to have purchased a new handbag, not a tire, but they made the best out of a crappy day. read more

If I could leave a zero I would. Never Never trust this place to do ANYTHING!!! Lie lie lie. Even the manage Clint lied to me. Never called me to say come and pick up your car. I lost a days work & while I purchased two tires, I highly doubt they changed my oil like I asked them to. I asked them to please deflate my spare tire and put it back in my trunk in the space provided for it and they said they would. I called back the second time and spoke to the manager Clint and he said he would "personally" see that it was done. Got home & the tire was still inflated and thrown in my trunk. My car is a 2 seater and I have a very small trunk. Now I can't fit anything into the trunk. And I'm stuck with an inflated spare that I can't get deflated. I'LL NEVER GO THERE AGAIN!!! LIARS!!! read more

Very friendly bunch, but really lousy diagnosticians and mechanics. I've had my car in for the same two things so many times I have lost count and just discovered it's STILL not fixed. Oh, and something else is broken now. In the last 2 months, I've lost two days of work and have made countless trips to this place to get something diagnosed and repaired that should have been done in one trip. Shop claiming wrong parts (blaming on the dealer), poorly made vehicle, etc... Plan to take my car elsewhere, but I'm trying to get them to take care of the issues they created. read more

Great service! Needed brake light bulbs and turn signal bulbs, they did it right away and said have a nice day! . Andre was awesome! I will definitely be back. read more

I called them on October 2 for tires, but they didn't have them in stock. He kept telling me to work with him and he will knock some off for waiting. We set up an appointment for Saturday October 12. When I arrived, they didn't have an appointment for me. My tires were in the shop but no time to put them on. Set up an appointment for the following Saturday. They had my appointment but was trying to charge me $30/tire more than quoted. They still have the tires. read more

What an outstanding example of customer service! I had a tire I had purchased prior to moving to the area that ended up being repairable. My 3rd party road hazard covered the tire but I had to take it to a repair shop and pay for the labor to mount it. I was ready to checkout and pay and the manager told me I was all set! The repair was taken care of. It blew me away that a shop would take care of that for me without it being their tire. I am a customer for life after seeing how important customer service is to them! And nowni know that you even get an alignment included whej you buy tires from them! I've never seen any other ship do that! Thank you for taking care of me so well, I will absolutely be back for all my car maintenance and tire needs! read more

Had an appointment at the Walton location for two very specific tires Drove all the way from Lunken airport only to find they ordered the wrong tires. Tony and Sam at the US 42 store in Florence had two of the right tires in stock They were very busy but still took me right in . They even beat Walton's quoted price by over $40 read more

Very frustrating. Promised a set time only to be delayed 1 1/2 hours more when waiting. Given a quote for extra service but it was wrong person and wrong car. Then given a quote almost $200 more and discount promised not on it. Then was told need to spend an extra $50 for them to do the alignment they promote to be free!! Usually Tire Discounters is fair and accurate but this is my first time at the hey 42 location. DO NOT GO TO THIS ONE!! read more

Don't spend your hard earned money to be talked down to. Horrible costumer service experience. Clearly services customers isn't part of your core values read more

Poor costumer service. Lacking knowledge of parts. Manager complained whole time I was there about missing his break. Took my business elsewhere. Advanced auto parts didn't mind helping me at all. read more

I ordered tires for my truck. About 1/2 way through the install I didn't like the look. Bobby worked with me and reordered different tires. I love the look, the customer service is second to none. These guys ROCK! Ask for Bobby. He will treat you right. read more

Love their product selections amd service. Never had a bad encounter and have put tires on 3 different vehicles there.

The things I needed done were somewhat sophisticated and certainly not ordinary. I brought in a class b motorhome and wanted to improve the handling characteristics. This involved special order shocks and their help getting the perfect tires. Additionally I wanted their advice on the use of bump stops in the rear suspension. They were the best. Due to some delays on my part I had to leave it overnight and they offered to tell me it would be stored inside any night it was there. Total knowledgeable pros and a pleasure to work with. Work went perfectly and I couldn't be more pleased with the way it handles. read more

After 7 days, 5 phone calls, 4 promised deliveries, 3 visits, 2 UN-returned calls, and lost road hazard paperwork we were finally able to pick up our 1 replacement tire. It wasn't the best experience. read more

With so many shops around we look for integrity and great customer service! Bobby the manager makes sure all issues are handled timely & with resolution. Never had an issue for the 3 years coming here but have witnessed it. Prices are competitive & service is done correctly. Keep up the great work! Danny read more

Took both my cars here for their oil change and tire rotations on two different Saturdays. Both times took over an hour, but I chalked it up to being a weekend and busier. The second time I came in there was no place to even sit in the waiting room and they had no outside seating. The waiting room at this location is no different then the old Florence location. I'm not sure why they are doing all this rebuilding and opening stores just for people to have to stand by a bunch of tires for an hour. At least ONE location in Mariemont has a proper waiting room. Anyhow, both times I visited the same men were working the weekend. They didn't go out of their way to provide good service, barely even talking, and provided no info about the car or what was done. One gentleman couldn't have been more dismissive to every customer who came in without an appointment. Almost the first thing out of his mouth "we don't have time for that today". Really? You couldn't have looked at the tire he hauled in while the other guy working the desk was doing nothing? I bought my tires for one of my cars at this location in 2013 and had a very good experience. Sad to say how quick they have gone down hill. I won't stop visiting TD, but I will this location. read more

I went here today on a whim to see if they would have the tire I needed. I had called so many other places and they didn't have it. I was ready to drive to Columbus to get a new tire. I went in and asks if they had the tire I needed and I did. They changed my tire and made the pressure the same in all the wheels in less than a hour. Everyone there is extremely friendly and their prices are reasonable. I told them what I was going to pay in Columbus and they matched that. I was extremely appreciative of that. I talked with Dick the whole time and he was so kind and also funny. Everyone there is amazing and I will definitely be back for any work my car needs. read more

This will be my last interaction with tire discounters as a company. I made an appointment to get my oil changed at 2pm today on my lunch break. I explained to my boss that I may need an extended lunch break because I knew it would take a little more than an hour to be fair. I walked in with my lunch in my hand AND mentioned to the gentleman that checked me in I was on my lunch break. It is now 3pm and I just left because they never took my car back to be serviced. Not only that but he did not even have the courtesy to mention to me they were running behind. He let me sit there in a filthy car service station lobby and eat my lunch knowing good and well they were running behind. The lady sitting next to me said she had been there since 1130! I can take a long lunch but 3 1/2 hours is kinda over doing it. Sadly for your company I have a credit card that I use frequently. So not only did you lose your sale today but any future sales and interest on my credit card. This all could've been avoided if he had had the courtesy to tell me when I checked in they were running behind. That is as basic as it gets in customer service. Shameful. read more