I recently visited the Florence Valvoline and enjoyed the best oil change experience of my lifetime…read more(63 years). I was serviced by Stephen and his crew. Not only did they do a great job but I was able to talk with them about the real services that I needed without any hard sell on those I did not need. Although not the closest Valvoline to my house I will be returning here.

I sent my son here bc of a coupon it cost me over 2000$ to fix what they have messed up!!! When he…read moregot home he had a oil leak !! So it started.... I dont know the right words or what everything is called however I WOULD NOT RECOMMEND THIS PLACE !!!They bent the oil pan !!! Stripped out the plug they did not know foreign cars dont turn the same and sooo much more .... never again

Called Customer Service for pricing - first quote was high 50's, seemed to cheap so I called back…read moreand they said mid $60's. Got there and it was $110. Sat in the bay for over an hour. 15 points of service are listed on receipt and only 4 were done. Left with low tires, no washer fluids, etc etc. etc. There are no humans to talk to and unless I want to wait another hour / there is no fixing this.

Went to take 5 in July, 2025, Erlanger. They were kind, quick, professional and very well priced…read more Fast forward to today, Jan 11 2026. I needed to get a copy of my service receipt. I called the Take 5, they dispatched me to their office, and they had the information I needed. Great customer service! I highly recommend them to service your cars!

Quick service, friendly staff, all around great experience. Needed a tire looked at quickly before…read morea trip. They got me in same day, in and out within an hour, were kind and helpful, and solved the problem for a great price. Google reviews for this place give a better picture of the experience. Hands down would go there again!

Damaged ABS during brake job and refused to take accountability. Ended up charging me an…read moreadditional 260 for the replacement of the tone ring after I paid almost 1400 already for the brake job. It was a week long nightmare!

Quick, clean knowledgeable, very polite! Hours of operation…read moreis generous. Location is quite convenient.

I went there for a regular oil change. They checked the filters (barely anything in the filters)…read moreand started "they need to be changed" for $50! BARELY ANYTHING in/on the filter and they deemed it "needed to be changed". Also, the LARGE mechanic was to exhausted to even put the sticker on in the car himself he had me do it, not to mention the last times I've had it through Valvoline (Cincinnati locations, which are better btw), they put the sticker on, reset my "see dealership" message on my car, and when they checked the air filters, they stated they don't need to be changed! They ate supposed to do the work, not the person paying! Lazy! Plus I've read all the horror stories of others that went to this location! I'll NEVER go back to this location!

Tom and the guys at Bob's are some of the best in the business. There's a reason this place is…read morealways busy. They do great work and they are extremely trustworthy.

Bob's Service Center gets it done, and gets it done right! I recommend them to everyone I know. I…read morehave an old 2007 Ford Focus and they have fixed my car multiple times through the years. They are always upfront about the price and always have it ready when they say it will be ready. There is no better place around to have your vehicle repaired! You will be so happy with their service!

PJ and team were great! Gave us free water when we pulled up. We were in and out for our oil change…read morein no time. Highly recommend

I've had 2 oil changes here over the past year at this Florence KY LOCATION and the service is…read morealways excellent. They always offer a bottled water when we drive up and the service is always pleasant and thorough. We love these guys as far as the service they provide and you will too! They're not lazy-they do the job right. After the oil Change service you can drive in for a "top-off", fluid check, tire check, for up to 3 months. They're a fantastic team, and I like the way they always get along with each other and work efficiently together. They're professional. They're respectful to me every time. It's a good atmosphere. I highly recommend this Take 5 Oil Change!

Jackson, Dave and their team are just outstanding, they always go above and beyond. I recently…read morepurchased a used car, and the dealer couldn't figure out the issue with the brake system after going back and forth several times into their service department. But these guys after a first test drive, they were able to locate the issue and after two hours they fixed it and gave me the car back and it runs like a brand new one since the. Keep up the great work guys.

Jackson is awesome, he always helps me with whatever problem I have and I can count on him. He…read morehelped me with the PSI sign on my dasboard! Filled my tires with air for this winter. I am so glad that he is customer oriented in helping me with all this Chevy car stuff!

WOW, what a great experience. I thought I needed a very costly part and Greg asked if I could drop…read moreit off so he could check it out. Dropped off and Greg found the issue and fixed it costing me half of what I thought I needed. Greg's honesty and customer service is above all the others by far. This was for my son's vehicle, and he even gave him a loaner to use while his was being repaired, I've never had service like this from a local repair garage before. Grout Automotive is top notch.

Love the local atmosphere with the professional, time aware service! Highly recommendread more

I love it here. I've been going here for about 7 years now for my 2013 Jeep Wrangler. Every time…read moreI've called about a quote, they're back to me within minutes or an hour. They warranty their work. The pricing is fair. They're efficient. They won't waste your time. They're also very honest and clear about how long work takes and parts getting in. They're on time. Great place. I trust them with what my Jeep needs and for the right price.

On a 1 -5 scale with 5 being the highest...I'd give them SIX (6) Stars…read more May 30, 2025 Let me tell you about Don's Garage in Elsmere, KY. I was recommended to Don's by another mechanic that I'd gone to for years. I've been going to Don's for3 - 4 years now. They've always done a fine job diagnosing the cause of a problem and recommending how much and how long it would take to fix the problem. I took my 09 CTS into Don's about 5 - 6 weeks ago. All wheel drive started making a banging noise. One of their technicians went with me for a test drive and he was able to pinpoint the general area. I was given an estimate and they fixed (?) the problem. About a week later the CTS started making the noise again. My wife was driving the car at the time and as soon as she heard it she was able to turn into another local (Dent, OH.) garage. The shop she pulled into in Dent said it was going to cost over a thousand dollars to fix (which did include fixing the work that Don's Garage did. I called Don's and he (at my suggestion) spoke with the tech in Dent. Don's sent a wrecker out to get my car (at no charge to me). Don's got into diagnosing what the Dent mechanic identified. Don's garage agreed with the other dianosis. There was no arguing or haggling. Don's fixed the car (it wasn't a big deal). Just vibration worked some bolts loose on the 'rear end', coupled with my wife getting off the road so quickly. There was no charge for the work, no charge for the wrecker and they worked with the Dent mechanic and again, no charge to me. Will I go back to Don's Garage in Elsmere again? ABSOLUTELY! We live in Monfort Heights but we'll gladly drive the 22 miles to Don's while passing hundred(s) of shops along the way, many of which I'm sure are capable repair shops. They earned the right for me to keep using them. Best regards, Don G.

Would leave 0 stars if i could. Got my tires replaced here: 4 new tires, tire rotation, tpms sensor…read morereplacement, alignment, and oil change. Prior to dropping off my car, everything worked perfect perfectly. When getting my car back I noticed a crack in my windshield and that my tire pressure sensors weren't reading. I was told to come back the next day- where a guy told me the sensor in my back tire probably "ran out of battery" but they could replace for $80. I questioned was I not given the new tpms sensors that I paid for? oh that is a different piece on that sensor... strange, but OK I said that I would take it home and order the piece myself. After that, he came back and said that he noticed that there was damage to the sensor and they would replace it for "free". That fixed one problem, but still leaves me with a cracked windshield. They told me it would take a little bit to review footage. I said no problem and waited over the last 2 months. I've called 5-6 times in that span to try to see if they had reviewed anything. I called again today, and was told that the footage shows that they did not do any damage to my windshield. I told them that that was strange since it sure wasn't not cracked before bringing it in and I asked if I would be able to review the footage myself in case something went flying or anything. Also strange that they had no intention on letting me know. He said no problem and he would send it over, but it might take a few hours. Then I get a call back saying that they don't have pictures from the original crack and that they would like to fix this for me and resend in a claim. I make my way there and met with someone to take photos. Then Joe comes out, tries to make me feel bad because he's some special guy that had to come from Cincinnati! I told him he could've come anytime in the last two months but okay and then he said that there's no possible way that we could've cracked your windshield- yeah I mean I wouldn't hope so but again it was perfectly fine prior and you guys damaged another part of my car without realizing. I didn't fight with him, but I did tell him I would still like to look at the footage. He refused and said that it didn't matter because they couldn't have done it, and that I could try my insurance and if they wanted to make a claim to tire discounters then to go ahead. I asked why I was asked to even waste my time coming out there- lol. Either way the entire situation was very unprofessional and it seems like they only want to help you or replace something for "free" when they know it's their fault. I don't think anyone has even looked at the footage, but I will not be back. Now I understand why everyone says that Tire Discounter's sucks. That's all on my rant- KY has free windshield replacement anyways, it was more the principle for me.

They quote time and hours after the works was scheduled to be done they get attitudes with you when…read moreyou ask why it isn't done already. If you're busy schedule me a different time. Don't say it'll be done in a hour and a half and it takes four hours.