I just had one of the worst experiences with Tiny Tails. I never had any bad experience with any groomer before.
I usually bring my toy poodle in early in the morning, by 9:45 am to start the grooming and then i pick him up at 12:00pm. He is a small dog and never took more than 2 hours to groom. My dog is 2 years old and may sometimes get anxiety if he does not see his owners fora while. The groomers were all well aware of this. Today, I brought my dog in at 9:45 as usual. I was informed that someone will call me 30 min before he is ready to pick him up, which is usually 1120/1130 when they call me. Today no one called at all. I got worried and called Tiny Tails at around 11:55am to let them know that I am there and see if my dog is ready. The receptionist told me there was an emergency with another dog who was older and sick and they all had to take care of that dog, therefore informing me that my dog will only be ready in about another hour making this 3 hours. Meanwhile, no one called me before to inform me that there will be a wait time and to inform me of what is going on. I was always used to picking my dog up at the same time every time he went to the groomers and already had previous obligations scheduled for after I pick my dog up. I informed the receptionist over the phone that someone should have reached out to me earlier to inform me that there was an emergency with another dog and that it would take another hour to get my dog ready. She was very rude to me and said "well this is what happened and no one was able to call you at that time". I told the receptionist that I am already there waiting and wish I was informed earlier. The receptionist told me that all they did was wash, dry and brush my dog since 9:45 am. It was 12:00 pm now. I could not believe that all this time for my small 11lb dog, no one even began his haircut and they all just left him and so many other dogs there alone for who knows how long during the emergency. I then told the receptionist that I will be in to pick him up and refuse to keep him there longer for another hour to cut his hair.
Once I came in to pick up my dog, he was standing in the playpen crying. They charged me 55$ just for a haircut and blowdry! The groomer then came out very nasty telling me shes done this for 18 years and sometimes it takes 3-4 hours to groom a dog. I completely understand that, however, as per my experience with previous groomers and with Tiny Tails, it never took longer than 2 hours and again, since they had an emergency happen during that time, i informed the groomer that I should have gotten a call to inform me about this because this is my dog in there who is my child. I myself am a healthcare worker and know how it is when it comes to emergency situations, I worked all throughout the rise of Covid and dealt with alot of horrible situations. However, even during emergencies, we never forgot about our other patients and made sure to have at least one person there to keep the family members and other patients updated on their care. We made sure to consider each patient and their time! This should not be treated any different, the parents and family members of the dogs should have been informed and updated!!! Time is value and should be considered! In this situation, there was no proper preparation made to have ONE person out of the whole business team help call others and inform them of the situation!! This was very unprofessional and inappropriate. The way the groomer and receptionist spoke to me was extremely downgrading. At the end, the groomer then made a comment saying "maybe since your dog gets anxiety with you not being there over 2 hours, you should hire a groomer to come to your house" in a snarky attitude way, which she has no right to say to any customer that way who has a dog that get anxiety. This place is therefore not professional and does not keep there word. I am not recommending anyone to come to this place and will not be back, especially seeing how they treat AND speak to their clients. read more