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    The Pawlour

    4.4 (180 reviews)

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    Christina V.

    The most important thing is that I felt safe leaving my dog there. Staff made my puppy super comfortable. Reasonable pricing and I was able to get an appointment within the week. Knocked off a star because the cut was super cute but a little uneven. I'll take it though will be back.

    Lisa A.

    Wouldn't take my husky anywhere else. The groomer genuinely cares about the dogs that she cares for. The little bandanas they get after are a cute touch too :)

    Monique S.

    Your pet is like your child. There are no if's and's or but's about it. I have been going to The Pawlour for well over a year and had a nice relationship with Terry. However, on 7/25 I had the worst experience ever that has trumped all of my previous feelings about this "business". My dog went in for a grooming and came back to me with CONJUNCTIVITIS and ULCERS in BOTH eyes across the ENTIRE EYE (as confirmed by the Vet ER). Upon putting him in the car after his appt, I immediately noticed that his eyes were red and he kept blinking, but I assumed maybe a little hair got in and he'll be fine. NO, once home and for hourssss he would not open his eyes. I freaked out. I looked in his eyes and noticed it looked bruised and freaked out! I called Terry to ask if something went wrong during his visit because he won't open his eyes. She claims everything was fine, but I know something had to have happened. I immediately rushed to the ER out of concern and he was diagnosed with 2 issues. I called her while at the ER explaining what happened and she didn't take responsibility for any issue or accident and BLAMED ME saying anything could've happened once he left the groomer. Then she says the only thing she noticed was foam in his mouth after the wash. WHY would foam be in his mouth? Something obviously went wrong for him to have foam in his mouth! THE BIGGEST ISSUES is not only that my baby has to deal with this, but that TERRY HAS BEEN IGNORING ALL OF MY PHONE CALLS and not calling me back when I left messages. WHAT kind of business does that?! My mom called and finally reached her and Terry came up with a bunch of nothing excuses that had nothing to do with taking responsibility for the negligence! How can you do business with someone for so long and when they call with concerns about their child you ignore them and blame them. I am truly disgusted. Go at your own risk because if something happens you wont hear from them and it will be your fault.

    Lourdes V.

    I arrived at the wrong scheduled day for my Boston Terrier, but Terry kindly agreed to groom her anyway. When I arrived June seemed so relaxed; we've had experiences where she gets extremely anxious at the groomers. I had to return to bring something to Terry and June walked right in, totally chill. She looks great, her coat is so shiny and she feels so soft. Thank you, Pawlour!

    Jiwon W.

    Just moved to this neighborhood and found this place for my dogs' new groomer. Kind groomer (forgot to ask his name) and he's done an amazing job on their new summer haircut!

    anna B.

    This place is great! We brought our sheltie, Remington, here after seeing that they have experience with other double coat/ long hair dogs. We've had lots of bad experiences in the city - most groomers don't take the time to do a thorough de-shed and just cut off length, which leaves Remy with a fuzzy, dull coat and mats. Not the case here! They did a fantastic job removing the undercoat and gave him a very modest, breed-appropriate trim. The Pawlour even showed us some tips on how to keep Ramy's coat fresh in between visits. Price was reasonable (disclaimer: sheltie grooming is never cheap), and it was not difficult to get an appointment. The best part was how comfortable Remy was with them and the place - he was a bit nervous when we dropped him off, but by the time we picked him up, he was cruising around like he owned the place. He really took to the owners, so it's clear they are gentle and really love dogs. We will definitely be back with Remy and our other dog soon!

    The front door
    Jason L.

    Since I recently got my puppy I have to find a place that I could trust! Relying on other yelpers, I discovered the Pawlour! I had high expectation of the Pawlour after seeing all the reviews on Yelp. I have a shih-tzu/maltese mix and this was her first time at a groomer! I love the final results of the tail and face which was able to meet my expectations. The fur on the body was a lot shorter then I would of liked yet I would still highly recommend them! The groomers are nice and explained everything they did and from the tail and face are skilled! The salon itself is very clean and has a gate to keep the animals in a enclosed area. My puppy smelled really good at the end of her grooming! This place is worth $50! The only con resulting in four stars is when I got home, I noticed some red spots (Razor Burns) on my puppy neck and some wounds on her ears. I am hoping since this was her first time at a groomer making her nervous and scared resulting in the injuries. I am coming back for my winter grooming and update this review (hoping to give it five stars)! See you in a couple of months.

    bleeding nails
    Laura C.

    I was going to call the actual business and demand answers but I think there's more of a wave if I just write a review. We took our two 3year old tabbies to get groomed. They told us it was not in their best, short-haired, interest to get a lion cut. We absolutely understood and just decided to get them "groomed." They looked fantastic! Clean and shiny..But, alarmingly hostile. When I brought them back home I saw their paws were a little red. THEIR NAILS WERE BLEEDING. They were cut to the shortest I've ever seen the nails be cut. There's a huge danger in hitting blood because that's a nerve that's extremely delicate- so much so that Vets advise you to not cut your own cats' nails. Well, for me and my cats, we're definitely not coming back here. It's a small, cute place for sure. But I don't think I can forgive my cats going through any sort of pain for something that wasn't properly administered.

    Matlock's first grooming at The Pawlour, with Daniel
    Shana B.

    I've brought my dog Matlock here twice, after seeing all the glowing Yelp reviews (and after getting an awful haircut for him uptown that I had to fix myself). The first time, my groomer was Daniel. I told them that I'd like his body trimmed at level 5 on the clippers, keep his tail long / on the fluffier side and most importantly, please KEEP HIS FACE ROUND. I don't know why I am so fixated on this, but I am. I think it's from all the childhood years of wanting a dog and getting teddy bears that I imagined were dogs. Now that I have a real dog I want him to look like a stuffed animal. Vicious cycle. Well - Daniel DELIVERED!! When I returned to pick up my Matlock, he looked absolutely adorable. Everything was exactly as I described! On top of that, Pawlour expresses the anal glands at no extra cost, and he came with a great bandanna that he still wears to this day when he's trying to make a good impression. Daniel also told me, to my surprise, that contrary to what the rescue org said he believed my dog to be a Lhasa Apso and not a Shih Tzu, because of his bone structure and size. So Daniel gave me a stellar haircut and took me to school, children. Tens, tens across the board! The second time, my groomer was Carolina. My mother brought Matlock for me but I included all of my details in writing along with a picture of Matlock's last cut - basically the exact same requests I made to Daniel. I emphasized again to keep Matlock's face round like the picture. Well, Matlock came out looking rather different from what I described, and it did take a little getting used to. I could immediately tell that Carolina had done a stellar job, to be sure. but Matlock's face and ears were cut SO short, that it looked like a very different dog to me. Those of you who are dog owners know that a drastic haircut can make you feel like you're re-meeting your dog again for the first time, which is just a weird feeling that I try to avoid. I'm assuming there was just a simple misunderstanding in the request. Nevertheless, I'm grateful for the experience I've had both times at Pawlour. I've seen / heard my share of horror stories about dogs getting cut at the groomers, getting infections, you name it. These people put a lot of time and care into what they do, and both groomers were very gentle with him and his sensitive back legs. Matlock came out of there as happy as can be! And there was an upside to Caroline's shorter cut -- it's now been 3 months and he's only just now in need of a trim. Here's to hoping I can find a groomer as good as Pawlour uptown for 50 bucks.

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    Page 1 of 5

    Ask the Community - The Pawlour

    Review Highlights - The Pawlour

    I got more out of my 15 minute visit with Terry about caring for my dogs than in all the years with my vet.

    Mentioned in 58 reviews

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    Brooklyn Pet Spa

    Brooklyn Pet Spa

    (95 reviews)

    Prospect Heights

    It's hard finding a shop that offers hand stripping especially at a decent price so I thought I hit…read morethe jackpot when I found this place, unfortunately I'm going to have to keep searching. I was very specific with my instructions. No clippers, full hand strip, trim only as needed. I provided reference photos of what I wanted and even offered to send a website link that had a detailed description of how to groom this breed (since it's not one many people have ever seen, let alone worked on) along with diagrams but the person I spoke to said it wouldn't be needed. Wearily, I took her word. What I got back was not what I was expecting and frankly, it doesn't look the best. My dog is not a schnauzer, but they seemed to have given him a schnauzer skirt for some reason. He's overtrimmed when the breed is meant to look rough and natural. Besides that, the handstrip job itself looks decent with very minimal balding so that's one of the positives. I'm just disappointed that my instructions and references weren't followed as closely, especially for the price I paid.

    I am writing to formally express my dissatisfaction and to inform you that I will no longer be…read morereturning as a client. Despite specifically asking that my deceased dog not be mentioned, this boundary was disregarded. That alone was upsetting and unacceptable. In addition, over the past four years I have spent hundreds of dollars at your establishment, yet I have repeatedly experienced incomplete grooming services while still being charged the full amount each time. I also do not understand why it consistently takes four hours to groom a five-pound dog, particularly when details are routinely missed. Beyond the services themselves, there has been a persistent lack of acknowledgment and basic client consideration, which is disappointing given the length of time I've been coming to you (since 2019). I am generally a very easygoing person, but between the repeated boundary violations, the inconsistency in services provided, and the lack of accountability, I have lost all confidence in your business. I will not be returning.

    Bff Petwash - Happy boy with his lion cut

    Bff Petwash

    (85 reviews)

    Greenpoint

    My RATING is ZERO STARS! The website won't let me put ZERO…read more My sweet dog Miles (a Bedlington Terrier) is not easy to groom and he is very scared of other dogs. Miles and my partner and I have been working with a wonderful dog behaviorist, Heidi, for over a year now. Heidi has helped Miles have a happier life. Heidi spent a while trying to help us find a good groomer for Miles. (The one groomer that Miles loved recently moved to Florida.) Heidi spoke with Ania for at least 20 minutes and I spoke with her for about 15 minutes, both of us explained the special needs of Miles. In particular, we explained that he is scared of grooming and scared of other dogs. We also had a preference for a groomer who was not a man, since Miles feels less comfortable with men. Both of us told Ania we were willing to wait until she returned from her vacation so she could groom Miles instead of her recommendation, Gabriel. Ania insisted that we use Gabriel, that he is very good with all dogs. Both Heidi and I complied with Ania's wishes based on her recommendation. She suggested we have the first appointment at 10am so no other dogs were present. We trusted Ania. Imagine our surprise when we arrived and there were four dogs in the shop at the same time as Miles!! Worse still Gabriel told us that he knew NOTHING about our special requests for Miles!! Apparently, Ania ignored everything Heidi and I discussed with her. Miles, Heidi and I left, never to return again. From the looks of a few reviews we are not the first to complain about Ania not listening to requests. Conclusion: if you have any special requests for your dog DON'T USE BFF PETWASH!!!

    Ania and the team at BFF pet wash are great! I've brought my dog here many times for grooming and…read morethey always do a great job and are super quick! I recently started the dental cleaning that Gabriel does and my vet was so impressed at my dog's teeth on her last appt. Definitely recommended! Thanks again guys!

    The Pawlour - groomer - Updated May 2026

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