I have been shopping at Michael's Jewelers for at least eighteen years, and I would NEVER go…read moreanywhere else PERIOD ! In todays world many businesses for whatever reason have lost the art of customer service. Michael's on the other hand, should have his picture in the dictionary next to he word "Customer Service", he is that good ! In addition, his picture should also be next to the word "Integrity". BEFORE meeting Michael, I used to cringe at the very thought of going to a jeweler to buy any gifts for my wife. After doing business with Michael, I will never go anywhere else for anything in the realm of jewelry. I do not consider him a "salesman", but rather a "Consultant" who answers questions truthfully and does not push anything but rather "suggests" IF I am not sure what to get.

Recently took a pair of my mom's (very) old diamond earrings to have them cleaned and reset. Staff…read morewas very friendly, and I found the price to be quite reasonable for the type of metal used. I was told 2-3 weeks, and they ended up being done sooner. Highly recommend.

New to the area and was pleasantly surprised with the beautiful selection and friendly professional…read morewelcome and help . I worked with Amanda who has a really 'eye' for design , on some resetting , repairs and purchases . Highly recommend BR in Newtown . Something for everyone and an overall great experience . I've found a new source close to our new home .

Bernie Robbins Jewelers has been a fixture for diamonds, engagement rings, watches and high end…read morebaubles for sixty years in the Philadelphia area, but only arrived in Newtown in the past decade. It is located in the Promenade on North Sycamore Street. Parking and entrance are in the rear of the building. The retail area is well appointed and the sales staff are friendly, knowledgeable and very helpful in responding to inquiries and requests for repairs. I was there to have an Omega wristwatch metal band adjusted to sit more centered when worn and to replace the battery. To my great surprise, the representative at the front desk immediately took the watch over to the workbench and did the adjustments needed. It was interesting to see him work with those tiny specialized tools to remove and replace the pins with miniature screw driver and rubber mallet. He encountered some difficulty replacing the rear watch case after inserting the new battery, something he anticipated might be a problem because of the way Omega designs its pieces, and advised that it would have to be sent to their master watch person to get it done right. I appreciated that he tried his best to complete the replacement, understood there could be a problem, encountered it, and did not try to do too much and end up worsening the situation. This old watch has been in the family for a while and we want it well cared for; which it was. The story isn't fully writ, and won't be complete until this little beauty is back from the master watchman, but to this moment we have been impressed with the customer care received, and the fact that Bernie Robbins was not going to charge for the adjustment, but only for the new battery. To us, that small bit of largesse on top of their wonderful attitude, was enough to cement us as customers going forward. So glad that they choose Newtown as a desirable place to expand their business. Bernie Robbins is exactly the kind of enterprise we envisioned for the community.

"I reached out to Andrew regarding a watch listed on his website. After discussing the total cost…read moreand the value of my potential trade-in, we quickly reached a mutually beneficial agreement and scheduled an appointment at his office. Overall, it was an exceptional experience characterized by fair negotiation and highly personalized service." Highly recommend. Eric,

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

My husband and I both have numerous watches, some for work and play and others for dress, we also…read morehave a very bad habit of when the battery wears out, we set the watches aside and just start wearing another one, until we get to the point where we are left without a watch! Talk about procrastination, which ends up costing us dearly! Right now I have three watches that need batteries replaced and I refuse to wear my gold and diamond watch for everyday use, tacky plus knowing me, it would end up in the dead watch pile. Hubby is down to wearing his Rolex with two Seiko's stopped in time. One of hubby's watches simply needs a pin, but when he has a battery replaced he insists on having it sent off to be sealed, because his watch never leaves his wrist, including showers and dish washing, I for one can't wait to take my watch off when I get home, so I really could care less if the watch is resealed or not. The last time hubby took one watch to Time after Time and not only did he wait for weeks to have it resealed but it cost him $50.00 plus tax! We have never paid such an exuberant price for having one watch battery replaced and the watch resealed. I'm sure their profit was a grand one, but they lost the chance to service us again!

Never use Time After Time for battery replacement. They charged $23.95 plus tax to replace a $5.00…read morebattery with the claim that they have to reseal the watch so that it will continue to be waterproof. I paid it and I knew better, but I just needed my watch working again!! Now I am so angry because I should have held out and just used my cell phone for time. They are crooks which leads me to believe that they will rob you any way they can. Stay Away!!! Do not trust them. I have a large family and I have told them all to never go to this place in any mall they are in. STAY FAR AWAY!! THEY WILL ROB YOU TIME AFTER TIME!!!!

Customer service poor. Paul was rude, impatient, a disappointment after doing business with the Dad.read more

Arrogant owner, refuses to look over each and every coin, refused to give "bid" price, actually…read moretold us some coins were worthless (yet I sold such coins to another shop. The rudeness was appalling to say the least. Told us he didn't have to buy anything from us. Tried telling us he had to weight, ship and other costs he had to deal with. Showed a sterling silver charm bracelet, with sterling silver charms. Said it wasn't worth testing. He didn't need to test this, everything was marked sterling silver. Acted like he was doing us a huge favor lol. Not professional whatsoever. I would advise to not go to this precious metals shop. If you really want to sell at a favorable price, go elsewhere. Especially when you are there with almost $4,000 in silver coins.

Got the engagement ring here for my fiancé. Barry did a wonderful job making me feel comfortable…read moreand working within my price range. Explained everything very well, walked me through the whole process, and had the ring complete ahead of schedule. I couldn't have asked for a better experience - I've been there since to buy other jewelry and it has only ever been a great experience. Highly recommend!

Beware!! Careless work and horrible customer service from the owner and his wife!! I took a ring…read morethere to be re-sized. It took over 3 weeks to complete and when I picked it up you could easily see the lines from the piece he inserted. He took no time to weld it properly. Less than 6 months later the piece from the re-sizing just fell out! I took it back and they refused to refund me. The owner SCREAMED at me and slammed his hands on the counter saying it happens and he doesn't know what I expect and when I asked when he could have it fixed by he loudly screamed "whenever I get to it". Needless to say I left! They do not care about their customers and they only care about making a dollar. Do not waste your money!!! They shouldn't be in business!

I love them helpful friendly and the choices are so many you want everything. Lol we are very happyread more

Michael's Jewelers is a local business. The quality of their merchandise is stunning. Every counter…read moreyou look in, you just want to purchase something. They are professional, welcoming and helpful. They clearly are knowledgeable gemologists. This is the jewelry store for you!!!

The first target I ever went to. The best place to shop. Always clean and well maintained and staff…read moreare helpful

Target near Oxford Valley needs to implement some training in order to address their blatant…read morecustomer racial profiling. My husband has been racially profiled twice at this location. Most recently someone following him around while he looked for a drinking container. He is a retired govt employee with no need to steal anything. He spoke with a manager and even mentioned how a female employee at the return dept addressed all of the white people in line ahead of him and when he got to the register she just looked at him and stared without any acknowledgment. We are letting all of our black AND white friends know of their racist actions.

I am thrilled with my service. I needed my engagement and wedding rings resized and have been…read moreputting it off for a while. I brought my rings in on a Saturday afternoon and they were ready about 24 hours later. They both look perfect. I almost cried putting them on my finger because I have missed them so much. I can't recommend them enough!

Laila and Tori took Great care of me. my wife's new diamond ring is beautiful! I'll be back for…read moremore jewelry for sure