New to the area and was pleasantly surprised with the beautiful selection and friendly professional…read morewelcome and help . I worked with Amanda who has a really 'eye' for design , on some resetting , repairs and purchases . Highly recommend BR in Newtown . Something for everyone and an overall great experience . I've found a new source close to our new home .

Bernie Robbins Jewelers has been a fixture for diamonds, engagement rings, watches and high end…read morebaubles for sixty years in the Philadelphia area, but only arrived in Newtown in the past decade. It is located in the Promenade on North Sycamore Street. Parking and entrance are in the rear of the building. The retail area is well appointed and the sales staff are friendly, knowledgeable and very helpful in responding to inquiries and requests for repairs. I was there to have an Omega wristwatch metal band adjusted to sit more centered when worn and to replace the battery. To my great surprise, the representative at the front desk immediately took the watch over to the workbench and did the adjustments needed. It was interesting to see him work with those tiny specialized tools to remove and replace the pins with miniature screw driver and rubber mallet. He encountered some difficulty replacing the rear watch case after inserting the new battery, something he anticipated might be a problem because of the way Omega designs its pieces, and advised that it would have to be sent to their master watch person to get it done right. I appreciated that he tried his best to complete the replacement, understood there could be a problem, encountered it, and did not try to do too much and end up worsening the situation. This old watch has been in the family for a while and we want it well cared for; which it was. The story isn't fully writ, and won't be complete until this little beauty is back from the master watchman, but to this moment we have been impressed with the customer care received, and the fact that Bernie Robbins was not going to charge for the adjustment, but only for the new battery. To us, that small bit of largesse on top of their wonderful attitude, was enough to cement us as customers going forward. So glad that they choose Newtown as a desirable place to expand their business. Bernie Robbins is exactly the kind of enterprise we envisioned for the community.

October 29, 2025 Second transaction with Andrew.... another…read more5-star experience! A gorgeous, MINT condition Rolex Submariner with a Green ("Starbucks") Bezel! All I had to do was ask Andrew to procure one, and in a couple of days, he obtained a virtually brand-new Submariner with the coveted green bezel that keeps perfect time--and has the box and all the papers. Andrew smoothly adjusted the band and explained every nuance of the Rolex so that I would have the best experience with my new watch. Plus, Andrew's price was absolutely fair for this timepiece. As excited as I am to have this AMAZING and GORGEOUS watch, I remain equally impressed with Andrew's resourcefulness, candor, honesty, fairness, knowledge, outstanding level of service, friendliness, and passion for watches. He should be YOUR "watch guy," as he is mine. Five stars all the way! === October 21, 2005 First experience with Andrew and Sansom Watches! 5-Star! Excellent experience selling a luxury watch! Andrew is honest, fair, very knowledgeable, and quite personable. I received a very fair price for a gold Cartier tank watch. I'll be back to buy a Rolex from Andrew. Thanks, Andrew for the terrific help and great service!

I purchased an awesome watch in amazing condition for a great price. Andrew, the owner is easy to…read moredo business with nice guy professional and everything was exactly as described. If you're looking for a gray market watch, this is a great resource

What a great store and a wonderful owner. Beautiful stuff there! I've been there before and I…read morealways felt comfortable. I brought my Rolex in today with an issue. He refused to charge me. I gave him $40.00 just because I liked being in his presence He was so honest! Every experience there is just wonderful. I'm not in the market for Jewelry right now but I will be and I won't go anywhere else.

I couldn't be happier to recommend Beifeld Jewelers! My relationship with them goes way back to to…read morewhen they were on 8th Street and I have been delighted with everything they have ever created for me and for my family members They are consummate professionals, going the extra mile to ensure that every last detail on every piece of jewelry is absolutely perfect. I value them highly, not only for their design expertise and ability to find perfect "needle in a haystack" diamonds, but also for their total commitment to integrity, transparency and fairness.

The customer service here is really something you don't find anymore! My grandmother's necklace…read morethat I wear every day was ripped off my neck by a delirious patient at work, and I was pretty devastated. I took it here to get fixed, willing to pay whatever I needed to. However, the lovely lady working that day fixed it for me and refused to take my money! She said it was an easy fix and she wouldn't feel right charging anyone for it. I really tried to give her a $20 to show my appreciation but she would not take it! I was really blown away with her kindness. Next time I need jewelry or repairs, I will for sure come here. These are the type of people I want to give my business to.

What a nice shop with super nice owners who know what they are doing. Small old school jewelers…read more Had a watch band replaced. It was a pleasure. Their prices are reasonable. They have a nice selection of Jewelry and watches. I'll be back!

Great selection! Certified gemologists. Customer service amazing…read more Have been a customer for over 40 years. Marc and Shari are very knowledgeable.

Great group of people! Every person in the store was happy, accommodating, and super nice…read more Highly recommend!! Great to meet you, Marc!

SHOULD BE ZERO STARS. Will never give one cent to this business - he lost a potential repeat…read morecustomer. My husband called to ask if he could have a ring sized for me. He was told to bring it in and that the jeweler would be there late in the week to do the work. My husband stopped by the store to drop it off. The man behind the counter looked at the ring (a very nice ring) and asked my husband why he would give $100s of profit to another store and then bring the ring to him for him to make pennies. He handed the ring back to my husband and then told him "I don't need this f'ing sh$t" - yes, he actually cursed out my husband- and then turned his back on him and walked away. My husband was shocked and left - i would not have been so kind. Worst customer service EVER from an incredibly greedy man. He needs to invest in anger management counseling perhaps!

I stopped in for the kind of repair that might be expected to irritate a jeweler -- to get a…read morebattery put into a watch purchased elsewhere. The owner not only replaced the battery, he was very generous with his time and gave me quite an education about the watch -- my wife and I knew very little about it, so we were curious. Great customer service, and we will definitely return.

My son was on the eternal search for his first high-end wristwatch…read more Mike Kelly at Precision rode to the rescue. Low key and super knowledgeable, Mike listened to our needs, and directed us to my son's DREAM WATCH! Thanks for the awesome experience!

This operation is a straight up scam. "chase" lowballs you by about 35% on your trade and…read morefurthermore has the balls to claim even that is subject to his idiots inspecting every little thing about it. Meaning they will come up with another excuse to give you less. What an idiot. I have a collection of over 40 watches, valued at hundreds of thousands of dollars and simply wanted to sell a few of them that I have zero interest in owning anymore. This guy lost a rich customer. That's how stupid they are.

May I say that Jewels by Alex has been our go-to store for more than 38 years. My engagement ring…read morecame from there as well as when it came time for a new and fabulous setting. Their willingness to do anything for you is a lost art today. You won't go wrong whatever your jewelry needs are.

there's really no words to describe how happy I am with Jewels by Alex, they did what no other…read moreJeweler would or could do and at a reasonable price, I appreciated the open honesty and customer service was beyond expectation, I will be returning for any jewelry needs.

I dropped off my expensive watch there two weeks ago so I called to see if it was done, she said no…read moreanother week I was told it would be done in two weeks now it's another week I have to wait for it just to have a battery replaced and waterproofed I will never take my watch there again

I found the staff to be helpful and friendly. The owner took the time to explain to me various…read morescenarios for the work I had done. I am pleased with the workmanship and treatment