This Timmie's is pretty average. They have free wifi which is nice. It's clean at least, unlike some Tim Hortons I've been to.

This Tim's at Banff gets really busy in mornings (Like all other Tims). Friendly staff. Clean place. Great pricing. This Tim's is not open 24 hours. Contrary to what the board outside says. Please use 1 spot for your car. Usually people use 2. And there aint too much parking. Well.... There is more on the street. And ya.. Don't drive around. Coz there is no drive thru. read more

The food definitely wasn't worth the wait or the rude service. We ordered and the order taker just stared at us blankly the entire time. Our order was incorrect when we got it. They dumped all the donuts in one bag and the frostings rubbed off onto the bag and the other donuts. The staff can answer no questions. Not even what's in a creamy chill. Don't waste your time, there's many awesome local places! read more

This Timmy Hs location needs some work eh. They said they didn't have 3 items on the menu at every other location and their menu and just played dumb. The hash browns were probably sitting out for 2 hours and the service was not good. 1 star sorry read more

This was my first time having Tim Hortons donuts, and I am a fan. This location is nice and big. I always went early in the morning and there wasn't a line. My favorites are the donuts holes and Apple Fritters. I don't think the apple fritters are deep fried. But still very soft and chewy. Price is fair. read more

We stopped in abt 5 am for something on our way to Lake Louise for a hike. The employee didn't seem to happy to be there. Grabbed a coffee and two egg McMuffin things, having never been to a Tim Hortons I didn't know what to expect. The coffee was very tasty but the egg McMuffin things were just ok. The egg was cooked but the muffins needed more oven time, seemed undercooked. read more

We came here after a hike. Hoping for a nice quick meal. Worst decision ever. Only thing good was the bottled drinks and free wifi. Staff was super slow. And our meal was pretty drab. All "food" was surely in the warming basket for way too long. Barely warm. No potato wedges, and staff too lazy to make more. I could understand if near closing but we were there hours before they closed. This experience and another experience at a tim hortons in Calgary pretty much solidified it was the absolute worst fast food chain we have visited. read more

Tim Hortons can become an addiction very easy, especially working next door. it seems like it is always open. So cheap, so good. The coffees are great and the staff are super friendly. read more

Banff Tim Hortons: I live in Banff AB. I know how busy the town gets, so I always avoid the Tim Hortons due to the long line-ups, however recently I ordered through the mobile app thinking it MUST be faster than waiting 20+ minutes in line. I was SO wrong. I placed my order before I left home, arrived at the location and STILL WAITED 31 minutes for my order whilst watching all the people in the line-up get served. Asked the staff 3 times to make my order but I wasn't served until all of the ppl in the lineup were served. Staff were clueless why I was so upset, and seemed to think that this is how it's supposed to operate. Decided to give them another try. Put my order in before I left home. Arrived and had the same experience - waited for 18 minutes and then I butted in line to request that they make my order asap. No one apologized, no one cared that they are making mobile app users wait longer than the in-person customers. The service at this particular Tim Hortons is slow and incompetent. Orders are often wrong, and the staff seem perpetually confused as to what they are supposed to be doing. Hands down they have the WORST service in Banff! If I could give them negative stars I would! read more

Your average Tim Hortons. Good for qiick meal. They have a new chocolate chill drink thats out of this world. TIMBITS!!!!!!!! read more

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Like most of Canada, I'm a huge Timmy's fan. There's no better place for value. This chain has done a great job at turning simplicity into a great thing. Meanwhile, this location, which is the only one in Banff, can be a bit frustrating to go to. We tried to come here twice on our trip to Banff and walked out both times. It's one of the busiest Timmy's we've seen (and have been to dozens, more than 75 Canada wide). Sadly, the location was understaffed. The line reached the front door and we only noticed two people working the registers. Hopefully, management sees the value of adding a few more employees to handle the crowds and get the line to move quicker, as this chain is known to do. The first time we arrived there were 20 people in front of us. After 10 minutes, and almost no movement, we opted to leave. Coming back that afternoon, we ran into the same situation. There's a reason it's always busy. It's the best priced place in town and nothing doesn't taste great. Keep in mind, this is Downtown Banff and everyone wants Timmy's. They could do two things: open a second location or simply put more people on staff to reduce long wait times. Either way, you can't go wrong at Timmy's. At this location, just be prepared to wait. read more

I was eating the french onion soup when I felt something papery in my mouth. I assumed it was just a stray onion skin that made it into the soup until I spit it out and discovered it was a huge piece of plastic. I have to give this a low rating given their sloppiness, disinterest in attention to detail, and disregard for caring for the food. I'm hoping it was just a bad day, but given how lackluster the employees were, I'm doubtful. read more

Tim Hortons - Coffee & Tea Near Me - Banff, Alberta

Really needs a drive thru! Long lines! Good coffee but a lot of time standing in line, would rather wait in a car. Lol. Bonus was they have pumpkin spice flavour shots! read more

Tim Hortons! The staff at this location was really nice. We ordered so much food and low-key took forever and they were still really patient with us! The birthday cake timbits are life. We've gone through like hundreds of timbits on this road trip. read more

Horrible service, rude employees. They do not mark the sandwiches, we ordered sandwich meals for 9 people. They dumped all 7 sandwiches in one bag, one bag for french fries wrap sandwiches has no markings either, we had to open and figure out whats inside. I went back and asked what inside the wraps and asked to label or mark them next time, there I got the look from a woman server and blatantly responded " We do not mark them". Then I asked we are missing 2 sandwiches a sausage wrap and blt, then she gave me chicken wrap!!! Wifi not working, woman's bathroom doesnt flash from the sensor!! Wrong choice of resraurant to eat and relax!! Was there on July 8 at 1:15pm. The food was god though. It would have been better if I got the right food I ordered. read more

We were here at dinner time 6pm and they were out of almost everything we ordered!! The food we did finally settle on was terrible. The soup was cold and the bread was rock hard the grilled sandwich was ice cold and the bagel was not really toasted and cream cheese was just gobbed on. The tea and coffee were good and the staff were friendly. I would by pass this Tim Horton's and hit up the one in Canmore!! read more

Great coffee...as expected. My usual picky about coffee husband loved their double double. Awesome sun dried bagel with cream cheese...must have. Clean. Friendly. We stopped there so many time while travelling there. Parking isn't great & too many spots too. read more

It was a hot day in Banff and after spending hours shopping under the afternoon heat my family and I decided that we needed some coffee to wake back up. We ordered 3 vanilla lattes iced and they gave us 3 hot vanilla lattes. I explained that I had asked for them to be iced but the cashier proceeded to insist that he heard correctly and did not in fact get it wrong. My sister also heard me say "iced" and everything else we ordered afterwards was correct so there was no way he missed that part. After going back and forth for the next minute or so, he eventually grabbed them and stormed off to correct the order but did not say anything when he gave these back with coffee spilled all over the lids. Could not get his name as it was long and did not want to cause a scene by asking or taking a picture but he was bald and rude. I was definitely surprised to experience this as my visit to Canada has been nothing but good things with every interaction being the friendliest except for this one. Definitely recommend the Jasper location and not this one in Banff. read more

I'm really trying to figure out how this place gets enough business to stay open. The line was at least 18 people deep when we arrived around 10:30am. It was a train wreck in there! The people that were working seemed to be very confused on how to take orders and who was next in line. We waited around 15 minutes to get to the front and have our order taken. We tried several times to explain what we wanted and the employee seemed to be very confused. Finally, he got it and we stood off to the side and waited. After 10 minutes an employee yelled out that my latte part of the order was ready. I saw a bag next to it and I asked if that was ours. We were told no, it was not ours and they were working on it. Another 10 minutes went by and that bag of food sat on the counter. At this point it was sitting in a puddle of water on the counter. Finally another employee looked inside the bag, and looked at us and said, "this is your order!" What? It had sat there for 20 minutes and 10 minutes in a puddle of water. We pulled out our order and some of it was damp and cooled off. We were heading back to the USA so we just took the bag and got on the road. Banff is a very ritzy, expensive place to visit. We really had higher hopes for this place since there are so many Tim Hortons in Canada. Here we were grabbing food on our way out of town and I have to say, the customer service was very disappointing. read more

Newish and clean. There is a Cold Stone restaurant at the same location, which is nice. Tried them both out and liked both.

I have definitely had better Tim Hortons. They messed up our order. Some of the staff was rude. Will not go back.