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    Tile Room

    3.4 (8 reviews)
    Closed 7:00 am - 5:00 pm

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    The Faucet Shoppe - 3812 N. Elston Ave, Chicago, IL 60618

    The Faucet Shoppe

    (287 reviews)

    $$

    Irving Park

    Amazing place. Unbelievably knowledgeable. I was missing a set screw. Something so anything to…read morebe missing. I went to the faucet shop showed Adam what I was missing he smiled and game three for free. He was just happy to help. Highly recommended and we are lucky to have this place in our city. Thank you Faucet Shop.

    I placed an order with Chicago Faucet Shoppe for an American Standard faucet, received an order…read moreconfirmation, and my credit card was charged at the agreed price. After the purchase was completed, I was contacted and told that their supplier had increased pricing and that I would need to pay an additional $183.40 for them to fulfill the order. When I declined, they stated they would not honor the original price and refused to complete the transaction. This is not a pricing issue from the customer's perspective -- it is a failure on the seller's side to properly manage inventory and supplier pricing before charging a customer's credit card. Once an order is confirmed and payment is taken, the expectation is that the seller will honor the agreed price. Attempting to pass along post-sale cost increases to the customer is not an acceptable business practice. I offered multiple reasonable solutions, all of which were rejected as "non-negotiable." The company ultimately chose not to honor a confirmed and paid order. Buyers should be aware that pricing shown at checkout may not be honored after payment is processed. I would not recommend doing business with this company.

    iCA Cabinet Supply

    iCA Cabinet Supply

    (11 reviews)

    Portage Park

    Caution Advised: Disappointing Experience with ICA Cabinets / L2 Supply Corp - Significant Product…read more& Service Issues I am sharing my experience with ICA Cabinets (also operating as L2 Supply Corp) regarding a kitchen cabinet and quartz countertop project totaling nearly $10,000. The outcome was unsatisfactory due to concerns regarding product quality, communication, and unresolved service issues. All dealings, including payments, paperwork, appointments, stone supplier selection, and material procurement, were handled exclusively through an ICA representative named Leon. The primary concern arose with the "Cemento Gray" kitchen countertop. This countertop exhibits an inconsistent finish, with noticeable variations between shiny and matte areas. Additionally, a persistent sticky residue remains on the surface that has not been removed despite using quartz-approved cleaners. When I inquired about the quartz brand to pursue a warranty claim, ICA informed me they could not identify the manufacturer and stated they suspected it was a generic import without a discernible warranty. ICA sourced the stone from a supplier in Melrose Park. Upon contacting this supplier, I was informed that the inconsistent finish was attributed to errors made by ICA's subcontracted fabricators/installers. However, as all dealings and payments were made directly to ICA, the supplier declined further involvement and advised me to resolve the matter with ICA. ICA refused to accept responsibility or contact their supplier to address the issue. The selection of this stone supplier was made solely by ICA. I repeatedly requested that ICA send their installers back to address the visible flaws on the countertop. I was informed that the installers had already been paid by ICA and would not return. My multiple requests for the installers' contact details eventually yielded only a name, but I could not find a listed phone number or email. Furthermore, ICA failed to document the subcontractors' information on my condo building's official paperwork, despite specific instructions on the forms they completed and signed (photo attached). During the countertop installation, the installers arrived without a professional vacuum for on-site cutting. Both the installers and an ICA representative asked if I could provide one. After an unsuccessful attempt to acquire one from building staff, an ICA representative drove me to Target, where I purchased a small Dirt Devil vacuum at my own expense. I expressed concerns about its adequacy, but was assured it would suffice. It proved ineffective, resulting in dust and debris spreading throughout my newly renovated apartment, including over the new countertops. Following the installation, I discovered that the kitchen sink (purchased through ICA) was damaged, and the countertop had numerous scratches. A week later, a white bathroom countertop (also from ICA) was installed. Upon completion, a large yellow stain was discovered on this countertop. The installers unsuccessfully attempted to remove it and confirmed it would require replacement. ICA did eventually replace the stained bathroom countertop and the damaged kitchen sink. They also buffed out the kitchen countertop scratches using strong solvents. These scratches were identified shortly after installation (marked with blue tape in provided images) and attributed to the ICA subcontracted installers. Regarding the kitchen cabinets, initial appearance was acceptable. However, upon closer inspection, numerous cracks were identified (photos attached). ICA initially stated they would send someone to address these cracks, but subsequently reversed this decision and informed me they would not follow through. My requests to speak with a supervisor or the company owner were repeatedly denied. This situation has resulted in undue stress, wasted time, and unforeseen expenses. I am sharing my detailed experience to assist others in making informed decisions when considering ICA Cabinets / L2 Supply Corp for their home improvement projects.

    The staff of this cabinet business spent an inordinate amount of time with me to match a cabinet…read morehandle, and order a cabinet handle, for what I imagine is a meager profit. This location has parking right in front of the store on N. Milwaukee Avenue. Even though the business is not particularly busy with walk-in customers during covid-19, I recommend a call to the store to be sure that they will be open for your arrival. Recommended!

    Rock Counter Kitchen & Bath Chicago - Avalon Ashen Kitchen with Small Gray Liberty Shaker Island, 1923 Chicago Bungalow, Jefferson Park

    Rock Counter Kitchen & Bath Chicago

    (17 reviews)

    Avondale

    First off: Marcie has been great and very responsive. That being said, the whole process with Rock…read moreCounter and Wonder Counters has been disappointing. The installers (no idea who they are or how to contact them) did a subpar job. Upon closer review, there is a large gap between the counter and the wall and the installers did not use silicone or caulk to finish the space. It was not like this with my old countertop that they removed. I reached out to Rock Counter and they advised me to "ask my contractor" to fix it. I don't have a contractor. I literally replaced my countertops. She then reached out to the installers and they told me (by my iPhone photo) that my wall was crooked and they can't do anything about it. I pushed back and said that it is impossible to see by a photo. My complaint was forwarded on to the owner of Wonder Counters and I received this response: "He viewed your photographs and he advised that your bathroom walls are quite crooked and require a handyman or contractor to use spakle and silicone to fix that extensive gap, as caulk will not do the job. Angie's List, Home Advisor and Task Rabbit are places you could find someone who is willing to do this work for you. Hope you're able to find someone or know of a friend who is handy." Not only did they not do a good job, I now have to hire somebody ELSE to come fix it. Based off of an iPhone photo. I can easily say I won't use Rock Counter or Wonder Counters for my kitchen (next project).

    We have just used Rock Counter for my third project and everything went as planned. Marcie was very…read morehelpful and knowledgeable in helping us make stone selections for our flips and now our own home. Scheduling delays have always been the norm with other countertop and cabinet suppliers; besides the stone installers being a little bit late -their second job that day-, we have no complaints.

    Tile Room - flooring - Updated May 2026

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