Very mixed opinion at this point after a very disappointing delivery of a vanity by the company they use, Bungii. One man and his wife showed up with a 400 pound vanity in a pick up. In the end, our contractor provided most of the manpower, equipment and guidance on moving the vanity. We paid Floor and Decor $350 for white glove delivery but they say it was Bungii we paid so neither will accept a request for reimbursement. Products great and other service but this is messed up! read more

Truly an amazing experience with Sonyia at the Avondale location. Not only with design but with ordering and delivery as well. Highly recommend. read more

My husband and I have had two wonderful experiences recently with Sonyia. We are remodeling two bathrooms and we really have no idea how to put a design concept together when push comes to shove. Sonyia took her time showing us all our options, put things together for us to see which looked the best and was so patient with us the whole time. We loved the selection at Floor & Decor and the prices were great as well for what we were looking for. We're so excited for the finished looks of our bathrooms thanks to Sonyia! read more

Updating my review. We ended up going with F&D because even though I truly wanted to use Exposition, F&D had flooring in stock and the #1 most important thing was getting the flooring installed since I have company coming in fewer than two weeks. The floor looks beautiful and is super easy to clean--I use a mixture of 2 cups water, 1/2 cup each of white vinegar and rubbing alcohol, a couple drops (really, only a couple DROPS) of Dawn dish soap, and 10 drops of essential oil. The oils aren't necessary, but can make it smell better than just using the vinegar. You can follow up with just plain water for a great shine. I was also able to return the two boxes that my installers didn't use. That meant I got $150 back, which is not insignificant. read more

Floor & Decor - Home Decor Near Me - Chicago, Illinois

After going to several places for floor. Getting crappy service at one place. We got service from . She was friendly, knowledgeable, helpful and didn't push us into anything we didn't want. Asked us what we were looking for. Explained the pros and cons of different flooring. Answered all questions. She was great! Highly recommend her and floor and decor. They have so many options at all prices. read more

Floor & Decor - Home Decor Near Me - Chicago, Illinois

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I attempted to return some unused grouting product with receipt, a perfect 30 pound bag. I was refused even a credit. I am a 70 year-old man and was given the bum's rush, I left the bag with them after being talked down to about returns. I am almost certain that that bag went directly back into their stock. I had been a regular customer having purchased a number of items earlier this year, I will have serious second thoughts about doing any business with them again. read more

Save yourself sooo much distress by avoiding this store at all costs! Updating my review because the business responded to my review with incorrect facts to save face and then STILL IGNORED us. 1) Bought floor from this company ($6000) 2) Used their preferred installer 3) 5 months later, HUGE gaps started appearing in the floor 4) We contacted Floor and Decor incessantly and they ignored us and refused to do anything 5) We paid their preferred installer to repair the floor 6) Now the floor is buckling 7) We got a response from the store apologizing for the delay but still doing nothing 8) Now they are ignoring us again. SHOCKED this store is still in business! read more

Jaye is awesome. Infinitely patient with our dumb questions and indecision, she helped us find the perfect combination of floor and hearth/fireplace tile for our very large (1,200 sq. ft.) basement refinishing project at a price we could afford. read more

I will no longer be buying from Floor and Decor because of this new policy. There are often cracks and other flaws in tile. This makes that my liability, not theirs. read more

Floor & Decor - New policy going into effect 10/31/23. - Home Decor Near Me - Chicago, Illinois

My wife and I had visited another store in search of a particular ceramic tile for our kitchen floor. At the first store, the person showed little interest in being of help to us. Infact, she seemed to put forward little effort in responding our questions about the product. It may be that she did not like her job or lacked the training and knowledge to be of useful service. When afterwards, we visited Floor and Decor on Addison and St. Louis in Chicago, we were assisted by a young man whose name tag read:Reno. From the start, he displayed a positive and noticeably earnest desire to help us in our search. It was like stepping out of the darkness and walking into a burst of light, when both experiences are compared. He did not try to push us in any direction, but answered our questions and provided valuable information. He guided us through the process with a skillful display of knowledge of the product and its application. He gave us his full attention, and we felt that he valued our presence at that store. We let him know how we felt, but want to share our experience with others. read more

Steph was really helpful today from the moment I asked to help till the very end. Would definitely recommend read more

Finally! A great place for tile other than HD. The selection is large, prices nice, and people friendly. They sell all size tile and hardwood. They also sell a bit of caulk. They have BIG caulk, little Caulk, white Caulk, black caulk, brown caulk. So much caulk, you'll have your hands full! HAHA. Ok, I'm immature. Seriously though, they do have great tile! They can really lay it! Again. I'm immature. read more

Floor & Decor - Finally! In the city - Home Decor Near Me - Chicago, Illinois

Been trying to get a hold of someone ... ANYONE at this store to ask them a question.... for TWO days!!! And nobody has answered their phone since yesterday morning! I am not kidding. Just call the number 773-765-2104. Nobody will answer. They don't even put you on hold. So before you give yourself a nightmare purchase from a non responsive company..... try to call them. Do NOT buy here. read more

I love this store for the options and ease! Lisa at the PRO desk is always so helpful everytime I go in ! (And it's often!). She is always willing to help me with quotes and best options for my clients and project. I love having a reliable resource. read more

Can't say enough about this place ! So excited to start our kitchen renew ! If anyone is looking to update or change flooring in their home we highly recommend Michael in the flooring department @ the Addison location . He was extremely knowledgeable and helpful in suggesting the proper flooring for our needs. We also mentioned that we needed backsplash and showed him pictures of cabinets and countertops and he walked us over to that department and assisted us in selecting what would cordinate best . Thank you Michael so pleased with our choices . read more

I cant say enough wonderful things about the entire team at this location. Beginning with Josmarie, she has been helpful at every stage of any of my purchases. She's kind, professional and thorough. She along with the other associates and the management make for an incredible team. Highly recommend this location. read more

The manager was Very kind. Professional and knew exactly what I needed. JoseMaria and all the staff read more

Floor & Decor - New floors - Home Decor Near Me - Chicago, Illinois

Flavia was great she spent two hours with me helping pick out the right floor. Then I came back the next day with more questions & she was great again for another hour. read more

I had bought several boxes of tiles for a new bathroom after I when to return the extra boxes I was walking out of the store and noticed that they didn't give me credit for one of the boxes I want back to the cashier and then he sent me to Marisol the manager not only she gave me a hard time admitting their mistakes but she gave me attitude very poor customer service and I had posted this review and they had removed my contact information is ramosfavela123@icloud.com. read more

A special thanks to Tori Robbins at F&D on Addison st. Chicago. Tori had a wonderful way of listening to us, making us think through our choices, and gently guiding us to design decisions. Your patience is much appreciated. We are excited to see our finished project. Thanks Tori! read more

The other day Aleanna eclipsed our expectations in setting up a Pro Account and sharing her expertise on how to finish off some tile with the Schluter system and because of her great listening skills she then modified what we were purchasing.. She even offered to add our past orders into our account which is greatly appreciated. I also want to mention the woman at the Return Desk who recognized we were restoring several rental units and directed us to Aleanna for the setup. THANKS Floor & Decor. read more

If you know exactly what you want, this place is a big toy store. If you don't, like my wife and me, ask for Roxanne. She's one of their free to use in-house designers, and helped us go from totally lost and frustrated to designing a beautiful bathroom in 30 minutes. We are really grateful. And the prices are great. Thanks Roxanne! Returns are also super easy if you buy the wrong thing. Which we did, multiple times. And if you're using a contractor, they can hold your items for two weeks for your guys to pick up themselves. Great store for tile and flooring. read more

I wanted to Thank Jonathan Vazquez. Jonathan has excellent customer service. I'm working on a project for my kitchen and purchased too much material and was having a problem with my return and he helped until I was able to get my issues resolved. He stayed in constant contact with me an gave me email confirmation that my issues were resolved. I recommend Floor and Decor and Jonathan is a big part of that. Keep up the good work and Thank You Cliff read more

I'm having my basement finished, and I'm admittedly not experienced, although I have definite ideas of what I want. First, Daniel helped me think through all of the requirements of installing heated floors in my basement, and then I needed a designer, so he and Steven helped connect me with Steph, who was fantastic. She looked at my plans and calculated the amount of tile/grout, etc., that I would need for all of the flooring and made color suggestions, and guided me to the best materials for the bathroom. Despite closing early for inventory that day, the team made sure that I was checked out properly, even though I was the last customer in the store. The delivery was perfect and on time. THEN, a week later, I returned for mortar and received more expert assistance from Steven, who was extremely helpful, in general, including finding a delivery time that would be in keeping with my contractor's schedule. I'm sure they haven't seen the end of me, but I would be remiss if I failed to share my great experiences with the team. They're all super nice people with a dedication to excellent customer service. read more

I was told I will be contacted by the store after posting a review and never received a call or email.

Where do I start?!? From the moment we walked in they are ready to help you! And you get the feeling that you just don't get these days anymore...they want to help you! The store was clean and they have something for every budget which I definitely appreciated. We went on a Saturday and the place was NOT a madhouse. Can't say the same about the Home Depot next door. We were able to find parking easily. They help you load whatever you buy into your vehicle. Which who doesn't love that! The prices on everything we saw were very reasonable and with today's inflation I didn't feel like I overpaid for floors that were undervalued. All of the store associates were professional, knowledgeable and like I said want to help you. I absolutely loved my experience from beginning to end! Shout to David who helped me and definitely took care of me. We left this place wanting to come back and buy more!!! read more

Melissa in the tile department is the most knowledgable and helpful salesperson and has a great eye for design. I already left a review for the Countryside location because this one wasn't open when I started my bathroom remodel and while they were helpful there as well, Addison is even better. The store is new, clean, and much more conveniently located to downtown. Melissa helped me match tiles previously sold to me that didn't work in my bathroom and I couldn't thank her enough. I also wanted to shout out the manager Lloyd who fielded a lot of questions from me on the weekends via email and helped me find additional products because Countryside location didn't have enough. You guys both rock, thanks for everything! read more

It was my first time at Floor&Decor, currently in the process of rehabbing a home and heard really great things about the store! Seriously can't believe it took me this long to step foot in here, by far the best pricing and great quality tile, stone etc you will find in Chicago. When you walk in it can be overwhelming because of how many incredible options there are, but that's where their incredible designers come in to play. On my first visit Jordann (designer) spent an hour or two walking through the wall/floor tile section with me and bringing my ideas and vision to life! She had so many great ideas and her patience and input was so valuable, I went in with an inspiration and left with concrete designs for all three bathrooms and backsplash of my kitchen. She made me feel so much better and excited about the entire process. I took my designs home and came back a few days later to make the purchase order and Jordann was off that day, but Taylor (designer) who is also amazing, was already up to date on my entire design concept, as Jordann had already filled her in and she helped execute some last minute changes and with processing our order. I'm really so impressed, bc not only are they great at what they do, their service is free! It's like getting an interior designer included in your tile purchase! I'm a Huge Fan!! Also shoutout to Daniel at the Pro Desk who also helped me get set up on my pro account, because if you work in the industry (contractor, realtor, etc.) you qualify for a pro account and can get points on your spend! He was super helpful and knowledgeable as well. Thank you to the team at the Addison location you guys make more impact than you might even realize! read more

I'm in this store at least once a day and the staff is extremely friendly and knowledgeable especially Krystle from the Pro desk team. Always willing to help me out with any questions I might have and to make sure I always have exactly what I need. read more

Lisa T. was fantastic. She knew her stuff and was straight to the point. She took care of us excellently. Look for her if you need help with a project! read more

Michael g is the best helped me so much with picking loading and so professional!!! Thank you for all your help

Daniel was fantastic and helped us even through the tornado sirens blaring and stayed after hours to help us purchase the flooring we needed for our new home. Thanks Daniel!! read more

Awesome store, experience, and customer service. This is brick and mortar retail done right. We worked with Manny, one of their in house designers and he helped us pick tile for our bathroom remodel in less then 30 minutes. We showed him our vision board and he had selected the perfect options for what we envisioned. He not only did an outstanding job helping us select tile but also helped us select grout and sealer. Don't waste your time going anywhere else. read more

I am renovating my place and I have no other option but to buy materials on this store. I know this store for years and I have experience buying products in here and I can honestly say that their products is excellent. There are other options actually but I trust this store more and I can get everything I needed like materials and all to this store. I finally visited and I was immediately assisted by their friendly and accommodating staff. That is also what I like about this store, the staff are all accommodating and helpful and they are knowledgeable too. The staff literally knows what he is doing and I can easily tell that his opinions are good. They have a clean, organized and wide selection of every product they have. The important material I needed is tiles and they have a literally wide selection of it in seriously different designs and all and I could not ask for more. The staff was so helpful by suggesting and I definitely agree with him. I did not think twice after a long time of looking around and buy the specific tiles I wanted. Apart from the good quality of the tiles and other products in here, the prices are also fair and reasonable. I am just really grateful to this store! read more

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Laurese (a Floor & Decor master) was incredibly helpful and super knowledgeable with finding hard to find items. Excellent customer service and helped me find the things I need read more

I visited the floor and decor location in Chicago at 87th and the Dan Ryan. I was assisted by a young man name David he was polite, respectful and very knowledgeable. This young man needs to be recognized by this company. He is an exceptional employee and this company is very fortunate to have him on there team!!! Please acknowledge this young man!!! read more

What a huge selection of flooring and tiles!! We're remodeling our two bathrooms and Floor & Decor was highly recommended by our neighbor. Our Tile Specialist, Marisol Diaz was very knowledgeable and helpful about Tiles and Floor products... she made sure we had all we needed for a beautiful bathroom! read more

I love the layout of floor and decor as it makes it really easy to navigate along with the great prices. Curtis with Loss Prevention was very helpful in giving us insight and advice with being new home builders of the do's and don't. We like that he was friendly and knowledgeable of all products. We will be back to purchase because of him. read more

I was overwhelmed with the thought of remodeling my bathroom from the studs. Steph Holton guided me through the process in a creative and capable manner. I am very happy with the choices. I highly recommend asking for her if you're in need of a designer. read more

Floor and Decor, definitely one of the best place that I go to! I visited this store before and since then this is one of the main stores that I go to whenever I need some things in my house. Their customers service is very great, a big 10 out of 10. The staff were also very friendly and outgoing, loving their vibes and how they can also become very professional about their work. They are also very helpful which is a great, great thing. Helping me to look for the things that I need that I can't usually find, really. Their selections were neat, very organized and I love their tiles the best! I love everything there as it looks all neat and stuff but their tiles are the first stuff that I actually bought from there, the first time I came. Perfect products, some might be quite expensive but the quality is just unbelievable. Surprising that the things I need are always in there. They assist very nicely, the stalls and products are neat and organized. Highlighted with such great things. Love this place, definitely recommending it. Keep up the great work! read more

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