Ricky was efficient, easy to deal with, and worked with great results and professionalism. Workers…read morewere courteous, on time, took their shoes off and work was clean with all leftover clean up all taken cared off. They only do one thing - stone, tile and grout so you know they have experience and have deep expertise and specialization in this. 5 stars and will recommend. Cheers.

I started talking to Ricky on Monday and by today(Saturday) him and his team had re-grouted my…read morekitchen. Ricky was very responsive, and his employees were fast and clean workers. The price was very reasonable, and the work looks great. Our kitchen is pretty old(2008) and it's really freshened up the space. We even had a mold issue around our sink, and it's so nice to have that completely taken care of. We'll definitely be calling Ricky and his team again for any future work we need.

Worked out well replacing a few tiles in our kitchen, seemed professional. They were clean and…read morepretty quick.

Caleb's New Grout did an incredible job replacing my grout and caulking. They were on time, very…read moreneat, and performed the work quickly, professionally, and perfectly. My expectations were exceeded. I will definitely call upon them again and recommend their services to all.

Fast and clear communications. Asked for picture and got a price back quick…read more His teammate was here 2 days later and did a solid job, cleaned up perfectly. I would absolutely recommend them for grout and caulking work.

Thien is a thorough professional. He listened really well to my concerns regarding the flooring for…read moreour bathroom, took time to review the pictures that I sent, and sent me a professional review and invoice and breakdown of the work to be performed. He is responsive, courteous, prompt and polite. 5 stars from me!

We hired IT Tile and Grout to do a bathroom remodel in San Francisco. From start to finish Israel…read moreand his crew (Justin and Jesus) have been an absolute pleasure to work with. They completed an almost complete remodel of our bathroom - tile (shower, wall, and floor), vanity, sink, plumbing fixtures, lighting, paint, toilet, electrical, and permitting. Communication was always great. We received regular updates, invoicing was simple, and Israel was always responsive by email or text. They were speedy, on time, worked hard, and job estimates were accurate. Israel and his crew are trustworthy, masters of their craft, easy to work with, and patient. Also, as their name indicates, these guys are amazing at tile work. I would highly recommend them to anyone looking for a bathroom remodel. We love our new bathroom.

Israel and his team do beautiful work, especially with tile, at entirely reasonable prices. They're…read moreprompt, pleasant to work with, open to input, and unflappable in the face of glitches (in our case an incorrect part we -- not they -- had ordered), and excellent communicators. We're also deeply grateful to them for taking our particular needs into account (we're in our 80s, with only one bathroom). And they clean up meticulously after every day they work. We're delighted with our bathroom remodel, recommend them heartily, and definitely hope to call upon them again.

They were able to quote the job based on photos I sent. They came, cranked it out, and left…read moreeverything very clean. Would definitely recommend!

Had Simply Restored out in December to deep clean our master shower and repair the grout and…read morecaulking. Josh was the tech who did the work and he was great. Explained the entire process step-by-step and then did really high quality work. Our grout and caulking looks like new and all soap scum was completely removed from the tiles. He also extended our grout to cover our separate tub, which was a nice plus. Josh was very friendly and efficient. Also, Kyle was very responsive in getting us the estimate, very easy to work with. Would definitely recommend them for any grout or caulking work and would definitely use them again when repairs are needed.

I do not like giving bad reviews but this guy was so unconcerned about our satisfaction with the…read morejob, and left the floor in such terrible shape, that I want to comment. The reason I am still bothered, although this was months ago now, is that he tried to gaslight both my husband and me and was very forceful with his tone of voice and language trying to convince us of things we could see were not true (neither my husband nor I are overly emotional). When we showed him the mismatched grout colors (described below) he would say they matched. But clearly they didn't. Then he would say they would dry to match. They didn't. And he repeatedly would argue like this about the very thing we could see in front of us telling us what we saw was not true, mismatched grout. He did this when he could not remove all of the white finish from the grout leaving some white spots in the grey grout, in the places where it was hardest to reach. He tried twice to remove the white from the hard to reach spots, and he said he could not. I want to say at this point he was very angry and did offer me a refund, and I suggested it felt unfair to not pay him at all (we have a strong sense of what is fair, and money is not our main concern, and they had spent hours, but with his attitude I should have taken the refund!). Instead I asked him to just come back and fix the grout and we'd call it even. When he came back, without asking me applied black grout colorant over the white spots, this time telling us the black was the same color as the grey grout. Clearly it was not, yet he argued the point that it was. He kept saying "this is the right color". Then he said in a year it might change to grey!!! (By the way, this was new tile that had the wrong finish on it, which is why we called him in... no way was the grout grey because it faded over time, it was always grey). When I saw this was going to be left mismatched, I asked him to just use the colorant over all the grout, leaving it all one color (I prefer grey but all one color was my priority). He said "We don't do that". Clearly they do! He had just done that to spots of the grout. Then, gaslighting us again, he again said that it matched (clearly it did not, it was high contrast to the grey grout) and then he said again that it would dry to match. Of course it did not. When he left this time, and he said when it dried it would turn grey, I don't know why I believed him, I think I was just exhausted by all of this. The same line had never been true before, but in the the exchanges with him he became so heated I just wanted him gone. So I thanked him and let him leave. And he left a job done horribly. No one would have been happy with that floor. I ended up hiring another company to recolor the grout and am very happy with the results. So it cost me twice as much in the end, but the guy I found was so very nice. He actually cared whether or not I was happy with the floor!!!! I clearly wasted my money, energy and time on this very rude man. NOTE: There is more to this story, when he first did the floor he did not do inside the closet, even though it is the same floor. Then when it looked different inside the closet he tried to tell me they used a different sealer in the closet area. I knew they had not, but he insisted it was their fault not his. He did, however, finally do the floor after spending much time trying to tell me it could not be done. For the hard to reach areas that were still white, I even offered that if he would tell me what to use I would clean the hard to reach spots myself but he said it's a "trade secret" and wouldn't advice me how to do it myself. He originally gave us a quote to clean the finish off our tiles, and to replace the grout. When he got there he decided just to clean the grout and not replace. Fine with me. But when he did the job, leaving several white spots where the finish was more stubborn he vehemently tried to tell me it wasn't white. I could see it was. My husband could see it was. Guests who came later could see it was. It made us feel crazy. He came back, begrudgingly and tried again, but still did not get the white off. Finally he used colorant over the white, but it was black, leaving the floor just as messed up as if it were white areas. I have attached photos of the white and black grout that he left me with, each time considering the job done. He did a terrible job but worse... he was so rude about it.

We wanted to have our pool tile cleaned and regrouted so I called a few of the grout companies I…read morefound on Yelp. Thomas responded right away and asked me to send him a video of the pool area. He said he would come the next day to take a look and give me a quote. He showed up on time and gave me a reasonable quote. In the meanwhile, I tried to call two other grout companies that both asked me to send them a video too. One followed up via text but once I started asking questions about insurance he stopped responding. The other never responded after receiving the video, so I was going to go with Thomas. I saw the recent one star review that was posted and I was concerned. I know things can go wrong with a job, but it's how a company responds to issues that tells me whether I should go with them. The review definitely gave me pause, but there were other good reviews for Thomas and his crew so I set up a time for him to come and do the work. To make sure there would be no unpleasant surprises, I asked clarifying questions about the work, his insurance, and his satisfaction guarantee. He answered everything I asked. On the day before the job was to start, we confirmed the time and he and his crew showed up on the dot. They hand scraped the tiles and reapplied the grout. I appreciated that they did not use chemicals. The reason why I gave four stars instead of five is because I specifically asked Thomas if we should start to drain the pool so they could work on the tile when they got here. He told me they would handle it. The draining process was going slow and his guys couldn't do anything until the level of the pool water was below the tile. Thomas finally suggested getting a sump pump to make the pool drain faster, but he had to drive a distance to get one. As a result, his workers were waiting around until he got back. I wish he would have come prepared with the sump pump, especially since I had asked about draining the pool beforehand. His workers did a good job, but the next day we saw that there was still some white staining on a couple of tiles that got missed so I texted Thomas. He said he would come the next day to check it out. He came and took care of it himself and then had us look everything over to make sure we were satisfied. We were.

Quality was great and pricing was reasonable. I plan to call them again for more bathroom tile…read moretasks.

Very quick response time. Did a great job taking out the old and putting new grout in a walk in…read moreshower. Looks lovely, highly recommend!

$400 to regrout tiles, price was reasonable. Good communication overall and was knowledgeable. Work…read morewas done with good quality.

Manny did an amazing job on our shower. He was professional and great attention to detail. I will…read morebe using him again for other tile projects we have. I highly recommend him.

I wish I take taken before photos of our textured floor tile and grout. The grout was pretty bad…read morelooking. But am posting the after. What a difference- amazing job. They look brand new. This is the 2nd time we have used Grout Pro between 2 different houses. Kirk not only deep cleaned the floor, he re-grouted the kitchen and blended in out into the other room. Color and clear sealed. Excellent job. Will use again.

Kyle from Grout pro was excellent. Well organized and excellent workmanship. Highly recommended!read more

I honestly cannot say enough good things about this company and about Wilbur. He was absolutely…read moreamazing. He cleaned every single corner of the areas I asked him to work on- the kitchen, living room, and bathroom. The results were incredible. He cleaned the tile thoroughly, sealed the grout, and protected everything so well. The floors looked absolutely beautiful when the job was done. After a long and stressful day at work, coming home and seeing everything so clean truly made my day. It made me smile. I really cannot express how happy I was with the results, especially knowing Wilbur handled everything by himself. You will absolutely get your money's worth with this company. The cost was very affordable, and the quality of work was outstanding. Wilbur was professional, kind, on time, and did exactly what he promised. I was given the quote over the phone, the process was easy, and he came in and got the job done. Even though I wasn't home when he finished, his work spoke for itself. I almost wanted to keep this company to myself, but Wilbur deserves the recognition and more customers because he truly does outstanding work. I am beyond thankful and would recommend this company 110%. Thank you so much Wilbur!! Your professionalism, hard work and attention to detail really show, and you truly made me happy.

Wow Wilber is amazing! He was punctual and very knowledge in his craft. It was himself and his wife…read morethat cleaned our tile floors in our kitchen, living room and entryway and our 3 bathrooms. He was able to clean the tiles, redo the grout and put the sealant on in 8 hours! Our floors look so shiny and brand new! I highly recommend them to anyone that has tile! Thank you Wilber!!