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    Caleb's New Grout

    4.9 (67 reviews)
    Open 8:00 am - 6:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Caleb's New Grout

    Grout cleaning

    Grout recoloring

    Grout refinishing

    6 More Services

    Re-grouting

    Grout sealing

    Grouting

    Tile installation or replacement

    Tile refinishing or restoration

    Tile removal

    Caleb's New Grout Photos

    Recommended Reviews - Caleb's New Grout

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    Reviews With Photos

    I am extremely disappointed with Caleb's new grout. They are extremely nice people but lack the experience and expertise, and they ruined my pebble shower floor. I hired them for cracked grout, very little surface, and to clean the grout and seal it. They did not clean the grout at all, and sealed on top of it. I typically did a much better job with vinegar and baking soda, but they were supposed to be professionals and clean it very well. I let that go, orangy color, fine, they gave me excuses. The other detail is they told me it was better to fix cracking grout with this material that was basically rubber caulking mixed with grout. They had told me when I hired them that they would match the color. They did not match the color of the grout, they made it more of a gray. I said okay, fine, I let that go. Then they made the line very thick, not seamless as it was, literally looks like thick frame around shower door. I let that go. What they did was simple caulking gun pass to seal. I followed directions and let it dry. After a few days of showering I noticed the grout/caulking they had put was already cracking and coming off. They came back out and fixed it. Then after a few days it cracked again, called them again, and they were to come out 3rd time. Then I did research and found out that what they were using is cheap material. I had been quoted by another company who promised me a 7 year warranty because they used high quality material Epoxy grout. I made the mistake of going with Caleb's grout due to reviews and slightly lower price. But I made a huge mistake. Caleb's new grout offers a 6 month warranty unlike competitors that offer at least 1 year or 7 years. After the 3rd time they came out I asked if they dealt with Epoxy grout, high quality material that their competitor was offering. They said they only did it in new installs. After researching Epoxy grout is the best material but requires expert install, and professional touch. Their competitor was offering Epoxy Grout but I honestly had done little research and trusted the companies. Caleb's New Grout also told me their material would only last 1 year if that. However with Epoxy grout this stuff lasts for years. So they couldn't do Epoxy grout so they went back to grout and installed that. This is where the attached image shows how they destroyed my stone and grout. The job was so careless there's hardened grout all over the stones of my pebbles. They ruined the wall tile as well. They would basically take a huge sponge and wipe grout all over the walls. It was atrocious workmanship. I called them extremely disappointed and they gave me 50% back, but to be honest they have ruined my shower floor and I need to pay someone to fix it. The cost was not cheap either, $650, so basically paid a couple hundred for my shower floor to be destroyed. Again, very nice people, but they do not have the expertise and do not work with high quality materials. The workmanship with the grout was awful. They ruined the stones in my shower. I am beyond disappointed.

    Shower curb (after)
    Isaac L.

    Carlos with Caleb's New Grout did a great job regrouting my two bathroom floors and entry floors. I had old dirty white grout with lots of holes, and they had great attention to detail making sure that it was all well-replaced with the new darker grout to match my tiles. It all looks much cleaner and sleeker now! Carlos also helped to remove an old sliding shower door that I'm replacing, and rebuild and retile the curb underneath it. The curb was poorly built, not level, and sloped *away* from the shower instead of inward which is code, so that when I put in the new shower door, water won't pool and leak there. Carlos did all this with great attitude and workmanship (especially the curb!). I'll be contacting Caleb's New Grout for my future tile and grout needs!

    No more pink stuff!
    Kathy P.

    Stephen and Juan did a great job cleaning the grout in our bathroom. Very friendly and professional.

    Before
    Hannah G.

    Wow, I would highly recommend Caleb's New Grout. Super quick and great work! They are also very responsive - I like how I could send them pics via text for a quote. I solicited quotes from three local vendors and Caleb's was the best. I will definitely use them for the next project.

    Before
    Aly T.

    Steven and his coworker were fantastic and made our biohazard walk-in shower clean and beautiful! They arrived within the arrival window, assessed the situation, and got right to work. They even took off their shoes/used shoe protectors when they saw that we leave our shoes at the door. I appreciated their professionalism. We also had them clean and regrout the guest tub, which was less frightening than the shower to begin with but still needed some TLC. Before and after photos of former biohazard posted below.

    Before photo of Master bath shower that could not be cleaned no matter how much I scrubbed.

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    4 months ago

    Worked out well replacing a few tiles in our kitchen, seemed professional. They were clean and pretty quick.

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    3 years ago

    Very responsive to my inquiry and did the job within 48 hours. Also did some extra grout work we identified while he was there.

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    Page 1 of 2

    Ask the Community - Caleb's New Grout

    Review Highlights - Caleb's New Grout

    After waiting for the tiles to arrive from LA and for a 3 day sunny window, Steven and his team got to work.

    Mentioned in 34 reviews

    Read more highlights

    The Tile and Grout King

    The Tile and Grout King

    4.3
    (145 reviews)

    This company has worked on the titles in the bathroom of my south bay property twice - spaced apart…read moreby multiple years. My recollection of the original work is hazy but my memory of the second piece of work is clear. The craftsperson who came in did a great job on the grout between the tiles in the bathroom's shower pan. It so happened that the plumbing in the shower pan was off - a leak destroyed some of the grout that was freshly put in. The company fixed the grout for me quickly and well.

    I hired Tile and Grout King to reapply grout in the joints of our bathroom shower and at the base…read moreof another bathroom shower. We live in a new house and wanted a company that could deliver high-quality work matching our home's upscale finishes. The staff was friendly, and we enjoyed working with them. However, we were very disappointed with the outcome. We asked for a very thin line along the joints, but the finished product resulted in thick, uneven grout lines that stood out. For the other bathroom's shower pan, it was recommended to use grout rather than caulk. The grout applied was very uneven and looked as if a black crayon had been used. After spending several hundred dollars, we hired another company to complete the work. We requested another specialist from Grout Kings to handle our project, but they were inflexible and insisted that they could do it correctly. What was initially estimated to cost a few hundred dollars ended up costing a couple of thousand. I cannot recommend Grout Kings, as their work did not meet the quality promised online.

    Q Floor Decor

    Q Floor Decor

    4.8
    (23 reviews)

    My husband and I had an absolutely wonderful experience here! We visited several other stores…read morebeforehand, but no one took the time to explain things as thoroughly as the team here did. The receptionists were incredibly friendly and accommodating, even when we arrived just 10 minutes before closing because we got off work late. Despite our profuse apologies for coming so close to closing time, they warmly welcomed us, offered us coffee, and took the time to help us. We returned the following day, and Thy helped us find the perfect flooring. She was patient, knowledgeable, and thorough throughout the entire process. Her communication was outstanding, and she made what could have been an overwhelming decision feel easy and stress-free. We also had our flooring delivered to our home, and Quan, our delivery driver, was just as wonderful. As first-time homeowners, we especially appreciated that he took the time to explain different parts of the process to us. Since he is also a contractor, he was able to share valuable insights and tips that helped us better understand what to expect during installation and beyond. We appreciated his friendliness, knowledge, and willingness to educate us! From start to finish, everyone went above and beyond to provide exceptional customer service. We truly had a fantastic experience and look forward to returning as we continue making upgrades to our home. :)

    Super friendly and above and beyond customer service! We were greeted right away and the reception…read moregirl even go and show us around. She answered all questions unlike other construction warehouse places I been to. I was able to find my dream shower door brand Pasgo. I been to 5 different places and no one seems to carry this brand. I was so happy to finally find a place that does and also local too! I highly recommended this place! Also they give discount if you pay cash.

    Bay Stone Depot

    Bay Stone Depot

    4.2
    (249 reviews)
    $$

    My experience with Bay Stone Depot was extremely frustrating and disappointing…read more I purchased two stone slabs for my home, expecting premium quality and service given the price. Within weeks after installation, pit marks and dents began developing on the surface. Over the following months, additional defects continued to appear under normal use. When I reported the issue, Bay Stone initially acknowledged it as a quality concern but directed me to work directly with their supplier rather than handling it themselves. After months of follow-up, the supplier's representative inspected the slabs and offered replacement slabs. I then returned to Bay Stone to request some form of refund instead of replacement, since the cost of uninstalling and reinstalling the slabs makes the replacement offer impractical and financially unreasonable. Bay Stone indicated that a refund might be possible but claimed the supplier required the original slabs to be returned. That was not what I had been told. After I confirmed with the supplier that returning the originals was not required, Bay Stone changed its position. The manager, Kimberley, told me it was "not scientifically possible" for pit marks to develop after installation and suggested I should have identified the issue at delivery. I provided multiple dated photos showing the progression of the defects. After that, my messages went unanswered. What stood out most was the lack of ownership and empathy. Kimberley was not apologetic and did not appear interested in finding a practical resolution. Instead, responsibility was repeatedly shifted, and ultimately, the issue was attributed to me for not raising it at delivery, even though the slabs appeared fine at that time. It felt as though once payment was made, accountability ended. When customers pay premium prices, they expect both quality materials and meaningful support if something goes wrong. In my case, that expectation was not met.

    Incredible all around. Beautifully organized, super friendly staff and incredibly knowledgeable…read more Easily the best store in the space in San Jose. And Rosie is the best!!

    Bedrosians Tile & Stone

    Bedrosians Tile & Stone

    4.0
    (414 reviews)
    $$

    There was an amazing selection of high quality tile. The customer service was great. We had Adam as…read moreour associate and he was phenomenal. Incredibly patient and provided 5-star customer service. We highly recommend him! I should also add that the associates at this store demonstrate poise and grace, even when getting screamed at. Unfortunately when we were in the store today, we witnessed a customer yelling at and berating an employee, a customer, and the store manager. She stated that she was part of a group of investors who flip houses and that she has spent so much money at the store, so she was entitled to certain things and bypassing rules other customers follow. I have never seen such poor customer behavior and yet Adam (our associate) and Andrew (the manager) reacted calmly and tried to de-escalate the situation despite this entitled customer's tantrum. I, along with other customers, were complimentary of the ability of the associates to keep their cool in spite of the behavior exhibited towards them.

    This is a big store and you can check out their products online as well…read more Our contractor recommended this place as he has an account there with deep discount that can be passed onto the customers. They have a variety of tile selections and most of them were imported from Italy or Spain which with better quality there's less yield loss, hence you can buy less. Some of the special priced items have longer lead times, so make sure you double check with them. We didn't enjoy the process as much as with other shops because of 3 reasons. First of all, our sales contact was quite unavailable on the weekends or even Friday afternoons, so we had a hard time scheduling with her. But if you just walk in and ask for help from the front desk, they will assign someone to help. The second issue we found was the inconsistency of product introductions. We were worried about slippery tiles in the shower, our sales contact suggested us to focus on the tiles that have a special coating. The second sales person we talked to said the special coating was only for outdoor use, using the gauge lines between tiles is good enough to prevent slipping. Thirdly, after we got the quote, we couldn't place the order into the system with our contractor's discount; only that appointed sales person could do. Luckily we could get the rest of the process done via email and she sent out a link for me to make payment. If you have a Rakuten cash back app and pay online, I think you get the cash back as well.

    Natural Stone Care & Restoration

    Natural Stone Care & Restoration

    5.0
    (138 reviews)

    Anna did an amazing job in repairing a long and deep crack on our kitchen countertop. We have been…read moreputting this project off for some time and allowed the crack to grow far and wide. I am quite handy at fixing household repairs on my own and purchased a variety of epoxy materials too. Given the size of the crack, I decided to inquire around. Most of the folks suggested replacing the entire countertop. That was not an option for us as it was going to cost thousands of dollars. Anna responded quickly to my Yelp message and she answered all my questions patiently. On the appointment day, she showed up on time and got to work right away. It took an entire day to fix the problem and the results were amazing. Price was very reasonable and we are very happy with the results. I highly recommend Anna for stone repairs . See the photos. The surface was polished and is smooth to touch. No unevenness anywhere. Once it is fully cured, the crack line is nearly invisible.

    We found Natural Stone Care & Restoration on yelp and they immediately contacted us for a quote…read more This was very refreshing after not hearing back from another company after contacting them twice. Ana and Ignacio did an amazing job refinishing and sealing our kitchen and bathroom countertops, tile floors, and refreshing the grout. They did a lot of work in the span of 3 days and everything looked brand new when they finished! They are very personable, communicative, informative, and a joy to work with! We highly recommend their services!

    Caleb's New Grout - groutservices - Updated July 2026

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