From the time I requested a quote until the day my kitchen was finished Scott's communication was…read moreexcellent! I got several quotes, but I decided to give Scott my project as he was professional, affordable and helped me develop my ideas in to my stunning kitchen. I would absolutely use him again for any tile work.

All hail to the King of Tile in North County San Diego, Scott Hinrichs!…read more Scott is the role model for those who love to do business with family based, owner-operators instilling a more personal touch and experience to any tile project, large or small. In our case, he transformed the 1,000 square feet of drab-looking stamped concrete of our backyard patio, which has a panoply of views out past the preserve to San Elijo Hills, into an oasis of terracotta tile meticulously outlined with an intricate contrasting border of sparkling polished porcelain. He is from the "old school" of good old-fashioned hard work, where accountability, integrity, timeliness, dependability and technical proficiency all color the very rigors of his task to provide superior and friendly customer service. Scott is surely a perfectionist who views his work much like an artist with a canvas at his feet, ready to mold and shape into the vision of his customers' dreams. He greatly respects your property and treats it as his own. He isn't going to short-shrift you with workmanship that is either hurried or anything other than professional. Scott is quite ably assisted by his son, Zach, whose strong physicality is more akin to an NFL offensive lineman than anything else, and whose pleasant affability and demeanor for a younger man is exemplary in these days of wayward young souls! Scott also believes in starting a job and staying with it everyday until it is completed to his high standards. One of the most impressive qualities that we experienced was the level of his clean-up and presentation of the final product.......he believes in leaving the project site in "spic and span" condition, better than how he found it, but with the addition of the beautiful jewel he will leave you to last for years and years into the future. Too, in comparing 7 different quotes for our project, Scott was quite fair and reasonable, particularly when you account for his long experience in the North County and command of the art of tile setting. There is a reason that Scott Hinrichs has all 5-Star ratings on Yelp!...... and that is because he has EARNED them. My wife and I enjoyed working with Scott and Zach (Rulie, too!) and we give them our highest recommendation. One look at the gorgeous panoramic photograph we have attached below, taken by my wife, will surely convince you! Make sure to CLICK ON IT to fully open it to its full glory!

We've been customers of Friendly Flooring for a few years now, and Brock has consistently gone…read moreabove and beyond every single time. Whether we're placing a big order or just need something small, he's always just one text away and responds quickly. What really stands out is how he takes care of his customers he keeps you informed, walks you through the process, and makes sure you always know the next steps. There's never any confusion or guessing, which we really appreciate. Because of his top-tier service and reliability, we'll definitely continue to be loyal customers. Highly recommend working with Brock if you want someone dependable, responsive, and easy to work with.

Working with Jason and his team at Friendly Flooring has been an awesome experience. His pricing…read morewas fair and service top notch. Brock at the shop is very knowledgeable about all different flooring types; helping up choose our material and color and very generous checking out their samples. The flooring we chose was backordered (confirmed by another company we had a quote from) but Jason found a little extra supply and was able to hold it for us quickly which moved our renovation along faster than it otherwise would have! Our installer was Lester and he was great. Very nice, very skilled, and was glad to answer questions and ask us questions along the way that would affect our install. We installed the Opulux Grandeur laminate and love how it looks. Here's to hoping it holds up as well as the manufacturer says it will!

This was my first time in a tile store. The front desk designers were so helpful, gave us a tour &…read moresuggestions to the style of tiles we are using for our outdoor spa. We left with samples & then immediately Put in an order, as soon as we finalized our aesthetic. Our outdoor spa is starting to come together & the tiles add such beautiful charm!

WORST SRORE EVER STAY AWAY…read more If I could give it negative stars I would They delivered my order 4 days later And when I picked up it was not the right order ..

Jacob is highly experienced and very talented in helping guide you in the right path of bathroom…read moredesign and executing it with precision and quality. His team is hard working and reliable and always leaves a tidy job site. We were extremely pleased with how our bathroom and laundry remodel turned out! I would highly recommend SD Remodeling

We contacted Jacob at Custom Tile after our back bathroom was recently gutted to replace broken…read moresewer and water lines in our 1960's home. Custom Tile was highly recommended by neighbors for creating quality bathroom remodels and Jacob quickly gave us a reasonable bid. Team Jacob and Cecil were hard working, punctual, paying attention to every detail while taking extra care working through and around our home. They pleasantly worked with us on a few added changes that occurred during the process without complaint. The successful outcome was a beautiful and amazing spa-like bathroom! We couldn't be more pleased with the high quality workmanship and personal relationship that was built with Jacob. We recommend Custom Tile for any remodel needs.

I have a great new vanity counter top, thanks to Cesar! Just a small project, but he did a great…read morejob. He provided a prompt, fair quote, showed me a nice selection of materials to choose from, then patiently waited while I had a vanity built and installed. The he took the measurements, fabricated the top, added my sink, and installed ithe top promptly. Wonderful work, highly recommended! Cesar and CMG were recommended to me by House of Granite in Oceanside - many thanks to them.

Amazing work, great guys to work with. Very professional and on time. One of the best kitchen…read moreremodel experiences so far

Oscar was very easy to work with. We had a bathroom renovation that was taking too long and we…read moreneeded done before the holidays. He completed the tile installation for the shower and floor, which was key for us keeping our schedule. From the beginning getting the initial estimate for our project to finish, he was friendly, professional and completed the work within original estimated time frame.

Oscar and his company definitely deserve their 5-star rating. They accomplished the job with no…read morefuss when another tile person said it couldn't be done. He's a perfectionist who makes it look easy. We are very happy with the work and Oscar is also a professional with a positive attitude who was a pleasure to work with. Highly recommended.

Horrible customer service. We were there for 3 minutes and I have never been so offended by a…read moresalesperson in my life.

Could not believe how rude and lacking of customer service. We walked in, and no one bothered to…read moregreet us or ask if we needed any assistance. We shopped and found a few items and waited for a long while to get the attention of the lady behind the counter. She was on the phone, then doing something else, and never looked up to even say "I'll be right with you!" When we finally had her attention, she wrote down a few things and said "I'll send a quote in a few days." A few days? It's tile! Couldn't this be done the same day, or on the spot like at all the other tile retailers? It took them 4 days to email the response. When we came back to drop off the tiles, there was a different sales person, but with the same attitude. We waited and waited, and then finally just returned the samples to the big table. They couldn't be bothered with us. What a shame. Tile is tile. You can get the same tile at a big box store, a boutique retailer, or a strip mall. But customer service is not something to skip in this type of business. Shame on the management for not encouraging their employees to provide better service. It's not that difficult, really.

I love these guys, they gave me a renewed faith and trust in what a good contractor looks like. We…read moreended up having them do our backsplash in quartzite because we loved our counters so much and we trusted them. Here are a few things that set them apart from other contractors I interviewed: 1) responsive but not pushy. Some stone fabricators in San diego are incredibly pushy. 2) professional- in communication and in the way they do their operations. 3) high tech machinery and a clean cutting room. They let me see the cut template before cutting. 4) high attention to detail. 5) a proper itemized contract. Some contractors would just send me a text message with rates. That's not the way I want to do business, especially when thousands of dollars are being exchanged. The way they did quotes and contracts is what made me pull the trigger. They were mid point on price but for the service and quality you got, i felt it was a great value. I also love giving my money to a nice, hard working family. Thanks Sam, we will definitely use you again and recommend all our friends and family! You will not be disappointed. - sincerely, a high maintenance, overthinking customer :) hi Also, for those curious, the slab name in picture is a quartzite called Levezzi Classic. I purchased it at arizona tile (who is also fantastic). Blackstone had some similar quartzite but i had already put a hold on the stone before i found blackstone.

Cristina and Ana at Blackstone Marble were wonderful to work with. Cristina showed me some remnants…read moreand was incredibly helpful, and Ana took the time to answer my questions over the phone with clarity and expertise. Both were very responsive, kind, professional, and highly knowledgeable. I truly appreciated their help. A phenomenal experience all around!!!! Thank you very much!