Tijohn has a beautiful location with an elegant, well-designed space that immediately sets the tone for a luxury experience. The décor is thoughtful and elevated, making it a great backdrop for a special outing or event. Booking appeared to be straightforward.
Unfortunately, the experience itself didn't fully live up to the setting. I never received any of the booking emails or confirmations, which caused confusion and added unnecessary stress. The staff also came across as not very personable, and there was a lot of unnecessary talking, making the session feel rigid rather than engaging. Instructions felt overcomplicated, with too little hands-on involvement for an experience meant to feel creative.
There was also a lack of flexibility. We were not able to select our own scents for the gift bags, which took away from the personalization we were expecting. Additionally, even though a deposit was paid, a team member was unable to stay for the full experience, which felt unprofessional.
Overall, Tijohn has great potential because of its location and beautiful setup, but the experience could be greatly improved with clearer communication, better people skills, more flexibility, and a more interactive, guest-focused approach. read more