This store is the only one in Houston. Aside from the outlet store at HPO. Incredible selection and the staff can order anything that you don't see in stock right away. We're always helped promptly. The value is incredible whether you've come in to celebrate a special occasion or to have a piece of jewelry cleaned. read more

Buyer Beware: If you're considering purchasing from David Yurman, be aware that the high price tag doesn't guarantee high quality. And if your piece needs fixing down the line, expect to pay through the nose for something that should have lasted longer in the first place. Save your money and look elsewhere for jewelry that holds up to its promises without extortionate repair costs. Absolutely Disappointed with David Yurman's Jewelry Quality and Repair Pricing I bought the Petite Helena Open Ring in 18K Yellow Gold with Diamonds (2.5mm) as a gift back in December 2020 for $1,350.00. I trusted that purchasing from a brand with such a high-end reputation would ensure not only beautiful craftsmanship but also longevity. Unfortunately, that wasn't the case. After only a few years of wear, the ring needed repairs and refurbishment. I brought the ring into the store, expecting quality service that would reflect the premium price I paid. Instead, I was hit with an outrageous repair estimate of $750.00--almost half the price of what I originally paid for the piece. This is simply absurd. The ring's quality has not held up, and now I'm being charged a SHOCKING fee to fix something that shouldn't need such extensive work after just a few years. Makes me wonder--if David Yurman stands by the quality of your products, why aren't you willing to back them with better warranties or even reasonable repair pricing? The fact that you charge exorbitantly for repairs instead of addressing possible craftsmanship issues speaks volumes about the lack of integrity behind the brand. read more

David Yurman - Order Receipt - Jewelry Near Me - Houston, Texas

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Favorite jewelry store and brand. Classy with elegance while staying simple and timeless.

Sometimes it's more than jewelry! For two years I was unable to enter a jeweler with the pendant that contained my nephew's ashes. The day I found the strength, thank goodness there was Casey Fitzsimmons, with David Yurman, The Galleria Houston, who, with kindness, and patience, helped me through this painful experience. The level of respect, and professionalism extended to me, surpassed all my expectations. I will forever wear every Yurman piece I own, with pride! Thank you! Xoxo Lorenzo read more

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Went here yesterday to get my jewelry cleaned. they have few other locations but there is only one houston location in galleria. i wanted to make sure everything is set so i made an appointment on their website. booking it was easy which i really liked. the store itself is as expected. the customer service is top notch. they confirmed my appointment over the phone. when i walked in, grace welcomed me and was friendly - she got me in right away. it took about 5-10min and she was professional. we walked around to look at the jewelry and everything went well. they def have lots of beautiful pieces so i recommend checking this brand out! honestly you cant go wrong with yurman. read more

Grace and the security guard are absolutely unprofessional. My fiancé and I are both long term yurman clients. We were visiting from LA and decided to see their selection. Passive, micro aggressions- no real customer service. Our ambassador was great ( Amber R) Showed me what I was looking for and other alternatives. I'm leaving with her info and merchandise info. But to shop in this store again is a no no. Do better about stereotyping. Beyond what's happening in the media. read more

The first time I visited, I had a mediocre experience as the sales associate didn't seem very interested in helping - just going through the motions. I ended up not purchasing partially because she was borderline passive aggressive and didn't sell me on the jewelry. During my visit today, I was helped by Naty, who was phenomenal. She showed me everything I asked about and a few additional options and informed me on how else I could style the jewelry. I will 100% be back to see her! The experience I had today is what you would expect from a high-end jeweler like Yurman. read more

Had the worst experience here out of all the jewelery stores in the galleria area. The older sales lady was extremely rude. When asked to look at some items she pointed us to a corner of the store. She hardly spoke to us and made it clear she did not want to sell anything to us. Friends of mine had their ring cleaned while we were there and she barely cleaned it. It practically looked the same as it was when it left his finger. I will never return here ever again. read more

Love the bracelet, the clasp is extremely unique. But you would think that $425.00 the bracelet would up better .... read more

David Yurman - David Yurman Spiritual Bracelwt - Jewelry Near Me - Houston, Texas

Horrible location..... Beni was the person who "helped" me...... She was rude to me the entire time. Barely talked to me. When she did it was to be rude...... Would not size my finger or let me try on the ring I wanted to buy for wedding in the size I needed.... instead she gave me a ring out of the case that was way to big. Asked multiple times to see the ring I wanted in the size I needed, all I got was a smirk. Beni boo you work at a jewelry store in the mall.... let's not over complicate things, shall we....? Called the corporate office..... most likely will ha e to call again..... read more

Excellent store! I came here in search of a new cable bracelet and Jeremy helped me out. He was super patient and showed me different styles. The employees are friendly and not pushy at all. I tried on about 8 different bracelets and loved them all! I highly recommend this store if you're in the market for high end jewelry. The store perfectly reflects the brand and you can even view Sybil Yurman's painting on the wall. I highly recommend visiting this store even to just look. Every piece is a work of art and has a history behind each design! read more

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Nasrin was very helpful and wonderful service and some very nice quality and selection. i would purchase from this store again.

I'm a girl (don't let the name and the short hair fool you). And I love jewelery. I mean, a disturbing amount. Especially expensive jewelry. Unfortunately, liberal arts degrees don't always reward you with the best paying jobs, so looking at nice jewelry has become my new hobby. And a great place to do this is at the David Yurman boutique in the Galleria. There are only a few in the US, so it is nice to see that we're so spoiled here. Their store is a decent size with many pieces in the windows well lit up for you to drool all over. When you go in, there's even more. His signature pieces (the chunky squares of stones on a thick sterling rope) are everywhere. He is trying to build up his watch collection, but the there are only a few watches available in the store. The greatest improvement to his line has been having his son design a men's line. Although many of the pieces are a little too European (ummm, effeminate?) for most men, they do have some key pieces that are making this line really popular. The lack of a star is due to how ridiculous they were about fixing some earrings I brought in. One of them clasped too tightly on my ear making them virtually unwearable. I took them to the store, they had to send it to headquarters to get them fixed and after a few weeks (and $75 later), they came back. I didn't try them on at that moment since I was running late. Lo and behold, all they seemed to have done was clean them since one is still much too tight. Regardless of this, I love that they're expanding their line and are trying to stay mainstream--especially with the younger generation. Be aware though that customer service is great once you get help, but it is usually so busy in there that you'll have a wait until someone can help you. read more

Knowledgeable salesperson by the name of Victoria. I was all over the place and she was super patient. When it was all said and done I found everything I went in for and more!! I will be definitely be a customer for life!! read more

I love David Yurman jewelry! I can definitely attest to the quality of their silver pieces, I wear my bracelets and rings every single day without fail, and they go through A LOT of abuse. They need cleaning and polishing every now and then, but I've never chipped a stone or lost a diamond. I usually do not like shopping at boutiques due to poor service and snooty salespeople, but everyone here is actually very helpful. The salespeople here respect your budget and won't make you feel bad for not having the money to splurge on that $10K gold bracelet. They have a lot more inventory than Neiman Marcus does, and even some limited edition pieces that are exclusive to the boutiques. They are going to be remodeling soon, so I expect that the new store will look even swankier! read more

I came into this store the other day with 2 very old gift cards my grandmother had bought for me for a graduation gift from college. One of the gift cards did not work and showed no money on it. Renzo, the salesman who helped me, went above and beyond in trying to research what happened to the card. He found the transaction made awhile back but could not tie it to the card, he then offered to send it to corporate for further investigation, and in the meantime, helped me pick out a new cable bracelet for when the gift card situation got figured out. He told me he would get back to me today and promptly called as soon as corporate found the problem and the money was restored onto my gift card. I am very excited to go pick up my new bracelet tomorrow and very pleased with the excellent service I received! Renzo was such a great help and I will for sure be purchasing my next Yurman from this particular store as well! read more

The service was quick and to the point. I was in and out in under 10 minutes and that is the way I wanted it. I told the sales associate what I was looking for and she helped me in every aspect needed. The wrapping and bill was easy and quick. I would like to come in during a time other then Christmas so the store isn't as packed but until then I will remember the good experience I had when it was busy. read more

Customer service leaves a lot to be desired at this location which makes for a less than stellar experience. I had to drop off a ring for a repair and it took forever for anyone to help and I'm fine with waiting but I'm not fine with others who come in after me getting helped first. Then I never received a call that my ring was ready. I finally called to inquire if it was repaired and the sales person just said "it's been in our vault". Ok.....Then trying to pick up the ring was torture. Go elsewhere if you expect any semblance of customer service as part of your shopping experience. read more

I'm super impressed with the level of customer service here in particular with associate Nellie. Her attentiveness and product knowledge is exceptional! Not to mention how much she keeps me up to date with new product. Outstanding service! read more

The only reason I left one star is because you cannot leave one star. Waited almost an hour just to get to the front door, JUST TO PICKUP A REPAIRED ITEM!! Awful.... read more

My husband gave me a Chatelaine bracelet a month ago and, much to my dismay, the clasp broke :( I looked everywhere for the stone but no luck. I went in, mentally guesstimating the repair/replacement cost. Nene offered me a complimentary replacement because of how recent the purchase was and the whole process was stress free. From here on, I'll be going on the store directly rather than contacting corporate. Great service! read more

If you're looking for a David Yurman piece, I highly recommend asking for Johnny. He is hands-down the best! He's kind, patient, helpful, attentive, and a true gentleman. I look forward to my next purchase. Thank you Johnny! read more

My fiancé and I just left David Yurman in the galleria. We have been doing ring shopping trying to find exactly what we both wanted. We were greeted by Johnny and he was the most honest and accommodating person we have spoken to throughout our entire ring buying process from all the places we visited. He asked all the right questions and listened to exactly what we wanted instead of making us settle for what they had. Johnny was able to find the exact cut and size I was looking for without going over our budget. My future husband even got the band he wanted as well! Great service. Highly recommend going to see Johnny! Thank you again! read more

I wish i could give them a zero star even the one star is too much for this cheap quality chain. My wife bought me this chain almost 9 month ago(Small Box Chain Necklace, 2.7mm silver) its already faded and has dark spots on it here and there, when she took it to the store they asked her many questions such as Did he wear it in the swimming pool, does he take it off while he takes showers, after all they said it his sweat might have caused this. it's hilarious i had another silver chian before but i never had any issues like this. Long story short they tried to clean it but the dark spots are still visible. They told my wife another option would be to send off for professional cleaning and it will takes 3 to 4 weeks and costs $85. I am extremely disappointed. read more

I love the David Yurman boutique in Houston. Service is sometimes hit or miss until I started working with Johnny. He was AMAZING. Such a patient and kind person to work with. I needed to buy graduation gifts for my daughter and nieces, and he had the best recommendations and showed me all of my options. I even ended up getting myself something bc he was so sweet. No pressure or awkwardness, just the service you would expect in a jewelry boutique. read more

One of the premier designers in the world, David Yurman produces some beautiful work. He made his mark with his "cable" designs, but does so much more. This store is a lovely venue to peruse the house of Yurman's work. I have always enjoyed coming in and having a look. I am, by no stretch of the imagination, a person who can just trot in and buy whatever catches my fancy, but I am a person who loves and appreciates jewelry. I like to look and talk about it with people who are as enthusiastic as I am. The Yurman folks are always welcoming and happy to chat about a piece and let me pet it for a little while. They are great at making anyone who wants to at least window shop feel just as important as the guy dropping $100k on an engagement ring. I appreciate that. read more

Came in to purchase a pair of studs and get a ring cleaned. Yes the sales associates were helping two couples and I knew I had to wait, I didn't mind. But never have I been told to wait so unprofessional and rude by an associate before. I was never acknowledged, never greeted and waited patiently to be acknowledged for over 20mins. Associates like them give Luxury retail associates a bad name. Very disappointed in the David Yurman at the Galleria. Never again stepping foot or purchasing from this location again. read more

The staff here is excellent- definitely a very professional, knowledgable and charismatic bunch. The jewelry itself is very high quality. If I ever have a daughter I will be passing my Yurman collection on to her. read more

Great customer service. Everything I expected, and more. Victor was very helpful with my purchase and after with the engraving. Absolutely superb. read more

I had a DY watch and the clasp broke and the watch mechanism was damaged. I took it in for repairs and it was sent out for several months. When I received it back the clasp was still broken. When I took it back again, Jonathan was very helpful and got the Corporate office to replace the watch with a brand new one even though mine was several years old! I was very pleased. read more

One of two gold balls had fallen off a cable bracelet and I took it in to be repaired. It was just a couple of months old, so I assumed there would be no problem. They made a big deal about looking it up to make sure it was under warranty (it took about 15 minutes), and the manager finally said that they would repair it at no charge but that it would have to be sent off. Four weeks later, after calling several times to check on it, they said it was finally back. When I went in to pick it up they haded me a bill for $220. I asked to speak to the manager and he acted like he didn't know what I was talking about when I reminded him of the warranty. Fortunately I had my receipt, which listed a no charge due to warranty. He grudgingly agreed and I left with the bracelet. Fast forward 2 years. The same gold ball fell off again, but this time I took it to Neiman Marcus for repair. The sales assistant looked at it and said, "I'll just give you a new one", which she did. No muss, no fuss, and in 5 minutes I was out of there. Also, I saw another review for this store regarding loosening an earring back - I had to have this done to a pair of my earrings, took them to Neiman's and the sales associate loosened it on the spot -no charge. I will NEVER do any business with the Galleria Yurman store again. read more

First off I love David Yurman jewelry. The cable design is just beautiful and I've been lucky to be able to purchase a few pieces over the years. I recently went in to have a DY ring sized. One of the sales ladies greeted us when we walked in and asked if we needed help. I asked her if I could try on the same style of ring I needed sized. However once she realized I wanted to try it on for sizing and not to buy her friendly tone changed immediately. I asked if I could try on a couple of different sizes to make sure I size it right but she was very short with me and said they didn't have it. She started filling out the repair ticket but barely filled out the slip with information. She didn't put what style ring I was having sent off or the size. I had to ask her to fill in more details. I just don't want it getting lost in the mix of all the jewelry. There was no explanation on how long the repair would take or the cost without me asking. I also asked about one of large cable bracelets I own but she apparently didn't want to deal with us so she just said you will need to bring in for us to look at. You could tell that she didn't want to waste her time helping us since we weren't in there to buy. It's sales people like these that give luxury stores a bad rep. read more