The customer service is as awful as the other reviewers have said. I've ordered a few times from…read morethis store over the past year without issue. Recently I ordered 1 bottle each of two scents. They shipped right out, no problem. Like 1 of the scents so much I got right back on and ordered two more bottles of that scent. Not back, ordered; --- in stock. I've ordered many times before and I know how updates on the order work. Nothing moved for a week. So, I reached out to customer service asking if they could check on the order. I received a response back stating that I should patiently wait for "multiple bottles" to ship (which is usually how I order, btw). Okay, waited till the next week - nothing. So I reached back out asking if they could again please check the order/status and see if something was "stuck". 10 minutes later I get an email saying my order was cancelled. No email back, nothing. I can see the scent is still "in stock" so this is just that delightful customer service they are known for being pissy. It's really gross.

Terrible customer service. I been calling multiple times, not a single person answered. Just got…read moresent straight to voice mail. I been shooting them emails, not a single response. Worst customer service I've seen in my life, still waiting on my order.

10/10 service. Nancy and Tia completely took care of me. Was needing a fragrance urgently for a…read moreparty favor that night and they helped me out even while the system was down. Highly recommend.

Too bad I 'have' to give any star. Went in on Saturday to buy Another 13 lotion instead of just…read morewaiting on shipping. Worst 'customer service' ever. That wasn't even the part that is SO disappointing. The lotion did NOT SMELL like Another 13. Not sure what is happening but was told they don't make it in the shop there. It's sent to them and I guess all they do is package it. Only found out once I left the store and went to put it on. Immediately I knew so I went straight back in (after finding a new parking spot) and asked if the formula changed (thats when I was told they don't do it there) so because there was essentially NO SCENT -not even their tester I asked to exchange it for a different one. Super pissed I was forced to buy anything when I couldn't get what I went for. They were out of the 110 bottle and I was almost going to buy one of the perfumes and I'm so glad I didn't. I will NEVER give this place my money again. Sticking to Neiman Marcus. Bunch of rude people!

Dont order from here. Lied about shipping the fragrance out and tried to blame USPS for it when…read morethey never actually received the package. Replied only after a phone call and 4 email follow ups. Scam. Waste of money. Go to any other retailer instead.

Trendsetters has an impressive selection, and SOME scents are less than buying online or in a…read moredepartment store... but definitely not all. First off, this is the first time I'd been to a perfume shop on Harwin. I usually buy online or at a department store, but I'd heard great things about Trendsetters' prices. One half of the store is women's scents, the other side men's scents, and the center is mostly Arabic fragrances. The organization of the store is a bit chaotic, but I didn't mind since the prices seemed pretty good. I will say that their staff was kind and helpful when it came to suggesting scents. They led me to the Lattafa section, and I got to smell everything without any pressure to buy. Another win. I ended up purchasing a 3.4 oz bottle of Lattafa Yara Candy for about $35. When I got home, my spidey senses tingled... and after a quick search, I found that the same scent in the same size is about $25 on Amazon (regular price). And if you're wondering why Trendsetters gets a 4.9 star rating on Google, that's because if you give them a Google review before checking out, you get one extremely budget scent for free. Trendsetters is fine if you just want to smell scents that you can't find in local stores, but make sure to do your research before you waste money here.

First time here, searched it up and went by to check it out. Nice options and Jay was very…read morehelpful and friendly, end up buying a lot more than I intended because of the price he gave me for buying 2 or more!

I think my rep was name Jay. He was absolutely amazing. I purchased two different parfum. I get so…read moremany compliments on the scents. I told him that I will be back soon. I love that he was so informative when it came to the notes on the scents I asked about.

My favorite spot for Arabic perfumes. They have everything from Lataffa, Ajmal, perfume oils and…read morebalms. The young man at the store when I went last week was very helpful in making recommendations based on what we were looking for. They even have a section for the TikTok viral perfumes, so you can try them out. Highly recommend if you're looking to check out perfumes and not blind buy.

This shop was amazing with a variety of fragrances to choose from . The establishment was very…read morepleasant and well stocked, Eman was very helpful in finding a fragrance from the Yara collection I had been trying to find!! They also have roll on oils to help extend the fragrance potency. The prices were also very competitive and reasonable. I will definitely be back!

Like this store! Went in for the first time got some good smelling perfume I will be a repeat…read morecustomer

Before grabbing lunch, I decided to check this place out since I've been meaning to add to my…read moreperfume collection. I hate to say it, BUT I went 2 days in a row. However, after researching the 6 perfumes I purchased, I realized that some are overpriced. I understand the concept of being a business owner, so I get the increase, but doubling the price is a bit crazy. One item I purchased was on Amazon for half the price. Overall, the customer service was good (on the 2nd day). I plan to go back if the price is cheaper than what I find online. Make sure you check online first if you want to save money! Also, don't let them talk you into buying oils. I don't think those are legit.

Miss it! Great for Perfume .. jewelry purses .. awesome staff. .. closed down over 15 years ago but…read morecan find them now just on line at notjustPerfume.com Owners Sylvia Aptekar's family has site.

Wonderful experience. Mr Alan was friendly Knowledgeable and very kind. we were in an out with an…read moreamazing scent for me in 5 minutes. and he gave my wife a complimentary body wash!

Best in the business! He's been my cologne advisor for over 20 years. I recommend "Your Secrets"…read morefor any cologne and perfume needs.