Came in for a pickup purchase, which was prepared in less than one day. Sean was very friendly and informative about the scent profiles and helped me with purchasing a few samples to try. The store smelled amazing and was very clean. I am excited to try these scents out! I was skeptical about the experience based on previous reviews, but did not feel unwelcomed here. Sean and the other employee (who's name I did not get) were quick to assist and greeted me upon entry. They were personable and welcoming. read more

LE LABO HOUSTON - HYDE PARK - Eco friendly packaging - Perfume Near Me - Houston, Texas

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10/10 service. Nancy and Tia completely took care of me. Was needing a fragrance urgently for a party favor that night and they helped me out even while the system was down. Highly recommend. read more

I has a wonderful experience at the Nordstrom Le Labo counter on Friday evening. I purchased a full size Noir 29 for over $335, I love a good perfume. LYS 41 was my second runner up at Nordstrom but I couldn't justify spending $700 in one day. Well I couldn't stop thinking about it so I looked up Le Labo and saw they had a brick and mortar location. I was very excited and drove there the next day with the intention of purchasing. The customer service was terrible, for the price of the fragrances I expected to not feel like an absolute bother to the employee. Someone did help me immediately upon entry recommended 3 perfumes looked bored out of his mind interacting with me then walked away. I smelled a few things on my own around the store then decided on purchasing a small version of the LYS 41. I noticed the same gentleman that had disappeared on me walk around and have the same attitude with another couple. I'll definitely stick to the Nordstrom Le Labo counter moving forward. read more

The workers were very accommodating! I usually order pick ups from them and smells some fragrances along the way, which they don't mind at all :) read more

Came in to get some cologne. Nancy was actually really helpful and super nice. The ambiance and the way products were displayed was a really nice touch. Left with a cologne and a sample set for a gift. read more

First off, Le Labo is the only perfume I wear. Santal 33. If I am in the MidEast, I go for Oud, but in US Santal 33. Michael was so helpful and friendly, NYC transplant. The building is lovely. Chic. Industrial and Country French. We learned the perfume lasts 24 months from opening, not 12 like before. We have to wait a week to open, but I have some from the MidEast to hold me up until the day. I want that 165 hour candle, but it isn't meant for me, budget wise.. precious shop. My birthday was a very pleasant day and i got the body oil..To me, the longer is ages it better it smells. Micheal made a precious label. Her (& sometimes His). read more

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I was visiting Houston for work and decided to stock up on The Matcha for myself and my daughter. I read the Yelp reviews for this location prior to visiting and was prepared for whatever. When I entered the store the two sales associates were conversing with each and Jason (as I later learned his name), immediately greeted me and asked how he could help. I told him what I needed and he immediately began to place the order. Sean, went into the "lab" and quickly mixed my formulation. As I waited and Jason printed my labels, we chatted about Houston, his background, etc. and it was a lovely experience. So, although I checked reviews and was prepared for a pleasant or unpleasant visit, I was pleased that the reviews were inconsistent. I received great service at this location and will visit again whenever in Houston. read more

Coming here was a real Labo of love. This is a very expensive cosmetic store located in the Montrose neighborhood and they sell a lot of very fancy fragrances. The fragrances themselves would get anywhere from a four to five star cuz they're pretty awesome. But I deduct one star because the prices are so out of this world that you could literally end up spending $1,000 for a fragrance. Yes I'm serious. I also deduct an extra point because I don't find the service here to match up to what you would want from a store selling $500 or $1,000 fragrances. read more

Visted Le LABO for the first time over Mother Day weekend. I had great service from a guy name Sean . It was busy , but Sean helped me with my decision on making my personal fragrance for me . Just wanted to Thank Sean for his knowledge and his experience ! read more

Customer service was not good. Expected better out of this brand but I felt like I just walked into a McDonalds. Unenthusiastic employees staring you down making sure you don't steal and judging with there eyes. Fake nice and upset that you walked in to make them do there job. Won't be coming back not good. read more

I came in on a busy day and Jenfrancis got to me almost immediately to make sure I found what I was needing. She was very kind and got me the perfect scent, and you could tell she knew what she was talking about! I love the vibes in this store and got the vanille 44, I have been getting compliments the past few times I've worn it. Great experience overall! read more

I came to know about Le Labo from one of my family member and since two years i have loved using their products. And once i moved in Montrose area, I was happy to find a physical store where I can get my favorite fragrance right away rather than waiting for it to come in mail. The sales associates were quick to answer all my questions and give me recommendations, yet were also patient enough to wait while i sniff through all the choice . My favorite is Santal 33, the Matcha 26 and Noir. After I picked a scent, they custom printed a label and asked me if I wanted to include a 23-character message on it. The products at Le Labo are on the expensive side but its quality product. read more

LE LABO HOUSTON - HYDE PARK - Perfume Near Me - Houston, Texas

The service at this store is just distasteful. You walk in and nobody acknowledges you, it's almost like the employees are bothered you are in there. I mean how can a company expect to sell high end, expensive perfume, and not deliver on the service? Insane. The fragrances are nice, but the service makes you just want to buy online or at Saks or Nordstrom. read more

I've been here on two occasions, and for some reason this store is so unwelcoming. The workers are unfriendly, and not really open to answering questions about the scents. Why would I want to buy a $300 perfume when You won't tell me anything about it or engage with me at all? It's like they took the "disdainful hipster" archetype and ran with it. read more

Truly unique fragrances for men and women. Le Labo products don't smell like anything else that I'm aware of, and almost all of them smell really good imo. Gaiac 10 is my wife's favorite. Another 13 is very good. The prices are very (almost prohibitively) high, but the quality is there. read more

Been wearing the "Santal 33" for years. Constantly getting compliments on the fragrance wherever I go. read more

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Customer service is not good. At all. I was pretty much ignored the entire time. I told one of the male associates that I knew what I wanted and, doing nothing at all himself, told me someone would be with me in a moment. The one female associate working walked up to me not saying anything and when I asked a question was rudely responded to. If your smallest size of perfume is $90 try talking to the people who are actually trying to buy something. Absolutely not paying $90 for the smallest size that'll last me three months if y'all suck at selling things. Get new people..... how embarrassing. read more

Nice shopping experience! The smells are unique. If your looking for out of norm, try this place.

I have been a steady customer Le Labo since they opened in Houston and today Sunday dec 13 th , I showed up there around 3:54 PM and the door was locked and there was someone inside, but the person (JR) inside made the sign that they were closed, but I had checked before venturing out during Covid 19 and both on the on their website and on the door it says open till 6 pm so I decided to make a call to the store and JR ( because I then asked his name ) picked up the phone and he told me that they close at 4 pm ( this call was at 4:01 so I know I arrived before 4 pm because the call was made after I got in the car. I asked why is that and he said today we close at 4 pm. I thought you were open to 6 pm I said and he just kept repeating today we are closing at 4 pm - very dismal customer service and lied to me because if they really closed at 4 too they would have been open when I checked the door... bye bye brick and mortar... hello online shopping ! read more

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Nothing here impressed me in the least. The customer service was pretty much non existent. We felt as if they didn't care about selling anything at all.. very dry rude personality. read more

Went out of my way to drive from the Woodlands to purchase Another 13. The perfume is made at time of purchase. Smells amazing. HOWEVER, the employees in this store are the most unfriendly human beings. It seems almost as if it's part of the experience for them to behave uninterested in the customer. I bought the perfume because I wanted it but it wasn't the best experience. Got my perfume and left. read more

Cologne is great. Purchased it for my husband November 12th. His birthday was the following day. He wore it two days and loved it. November 15th he was placing it on the shelf in our bedroom and the shelf collapsed. The bottle fell and broke. Careless and accidental. He went to the store the following week. Not sure what he expected or what he wanted. Maybe a little sympathy but def not be so easily dismissed. I already mentioned to him I would buy another , so Maybe the discount offered for a refill. He took the box with the broken cologne. Reason for the low stars is the way they made him feel. He gave my name and didn't realize I put the purchase under his. The bottle had his name and a special note on it. The sales person who stated she was new to the store made him feel like he stole a bottle and was lying. Now I am reluctant to give them another $230. Husband and I are different. I'm the my steak is over cooked and I would like a new one and he's the no worries I will eat it thanks. Super easy going. Not sure if I would have went in the experience would have been different but I'm very disappointed in how he expressed he was treated. read more

LE LABO HOUSTON - HYDE PARK - Cologne with the date, his name and bday note - Perfume Near Me - Houston, Texas

I had a great experience here. Shoutout to Brooks for all of his help and attention. I've been to Le Labos all over the world and this is a particularly great shop. read more

Love Le Labo! This place is awesome, the only feedback I'd give is to not hassle the customer so much about samples. I know it's not an employee thing (employee said it was policy) but I spent over a thousand dollars on a fragrance, why be so stingy about samples and charge for 2.5ml samples? Especially when the Le Labo in the mall, not even the actual boutique, gives them to you so willingly. As a business it doesn't make much sense to me. Still love the fragrance and the guy that helped me was friendly! read more

I think I am not the ONLY one to write about their CUSTOMER SERVICE!!! One of the associates quite nice, his name is Brooks, at least want to share some knowledge with us. Another one could be the partner or co-owner of this property, that's the reason I want to post this right here and give you 1 star only. The OWNER guy, ( actually both of them sit down on the chair and sofa whole time) play on the phone and laptop, but at least Brooks is quite more friendly and showed some respect. Another dude, no comment. Cuz, he doesn't make a commission? Broke up with his GF? Last 2 wks work right here...... And he might or might not to worry about the sales, but, he shows me HE DOESN'T CARE. Even we walked out, said THANK YOU! I have to say go experience with other real LUXURY brands or price range on the same level even cheaper than yours, to learn the CUSTOMER SERVICE. (I know, you have to say:" sorry this is Houston, wait for a min. Texans actually very friendly, ok)We were the only customer in your shop, and imagine your RUSH HOUR, I bet it probably never happened. We didn't google review and came to your shop directly, it was UNWORTHY! read more

I am a huge, huge fan of Le Labo and was elated when I heard they were opening a stand alone Le Labo boutique right here in Houston. This chic boutique is just gorgeous and perfectly stocked with the most amazing, sophisticated fragrances and candles. I have numerous favorites including their Tokyo Exclusive Gaiac 10, Rose 31 and highly coveted Santal 33. Their candles are also exquisite, I love their Petit Grain 21. If you didn't already know, Le Labo is very unique in that the experience of purchasing your fragrance is very personal. Everything at Le Labo is made to order right in front of you to ensure absolute freshness. It's so fun and worth buying just to watch them make your fragrance right in front of you! You also get to customize your label on your perfume bottle(s). The sales associates here are extremely friendly and helpful. I definitely will be coming back! read more

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I have been using bergamot 22 for a while and wanted to have a new fragrance to rotate in. I didn't know Houston had its own location and I'm thankful for google searches. I stopped in after work one day and two lovely ladies greeted me and showed me to their entire collection. Starting from notes that I liked in the bergamot they helped me decide on the santal 33. It was an extremely difficult decision because the Jasmine was amazing too! I will definitely be back for refills and new fragances. read more

LE LABO HOUSTON - HYDE PARK - Perfume Near Me - Houston, Texas

You know how your palette changes & evolves? Your olfactory sense is no different. For those in search of interesting, layered fragrances I'd recommend Le Labo! There's nothing over the top or pretentious about this Montrose spot. Walk in and you're greeted by knowledgeable sales staff. Someone will patiently answer your questions as you smell everything (thrice). From having your perfume mixed on the spot to selecting a personalized printed label for your bottle, it's a special treat. Their complex fragrances may not speak to everyone, but for me, the sirens have whispered and my infatuation is deep. read more

Eeeeeeeeeexpensive!! If that's your thing then this is the place. It is exclusive because of the pricing. I did purchase one small vial which was astronomically priced. Smells good. But honestly I've paid a lot less for better in my opinion. It just doesn't say Le Labo on it. read more

Finally we have a boutique in Houston!!! Hopefully a city exclusive fragrance is shortly to follow behind. Kind sales associates nice atmosphere. Way to go LeLabo read more

I gave up a discount at Saks Fifth Avenue to support this store. I was asked to checkout the city exclusives that retail at $460 per 100 milliliter. I found one that I liked for my wife but didn't know if she would like it. After receiving the bottle I purchased I asked for a sample to take home for her to try and me to smell the actual dry down. I was told I have to purchase a sample. Really??? I'll be sticking with Saks Le Labo. read more

Although I feel as if my sense of smell is not refined enough to appreciate their complex fragrances, my experience buying a candle at the store was amazing. The sales associates were quick to answer all my questions and give me recommendations, yet were also patient enough to wait while my indecisive self smelled each candle around ten times. After I picked a scent, they custom printed a label and asked me if I wanted to include a 23-character message on it. The products at Le Labo are on the expensive side but the service and product still exceeded my expectations. read more