First of all, I have never had the need or desire to write a review about a dry cleaner before, because, for the most part, I have never had an issue with a dry cleaner before. I only visit the cleaners about twice a month and I started frequenting Tide in Avon because of their convenient location, drive up service, speedy service, and coupons. While their service is not so speedy right now due to Covid, I was generally satisfied with their service until a couple of incidents occurred over the past several months, the most recent, last night, that has made me decide that I will not return to Tide cleaners in Avon. The first issue I experienced with this location was from a couple of months ago. I arrived at the location, gave the attendant my bag and presented her with my on line coupon. She told me she didn't need to scan it, she said she would apply the coupon when she processed my order and I drove away. Several days later, I went to pick up my order and only discovered, when I returned home, the coupon had not been applied. I called the store and spoke with the attendant who had given me my order (she was the only one working that evening) and told her I had presented the on line coupon when I dropped off my cleaning and it was not applied. She told me that she could not honor my coupon because I did not originally present it upon dropping off my cleaning! So, was she not listening to what I just said or did she think I was lying? (BTW, this also happened to me a couple of months ago when I tried to apply a Groupon to an order at another store) The next day I called the store again, and asked to speak with the manager and was told to call another location. I ended up speaking with a manager who was able to assist me and credited my account (she was very kind and understanding). She told me that there was a way the attendant could have honored my coupon but she didn't take the time and effort to call to find out. Then, last night, I stopped to pick up my cleaning and had one of the strangest customer service experiences ever. First, I pulled into the drive in and waited in my car and no one came out. Guessing they were busy with another order, I entered the store to see an attendant sitting behind the desk, she told me it was o.k. to come in (she had no mask on). I told her I was picking up my order and dropping off an order. During the entire transaction, she hardly spoke with me, and just stuck her hand out for my credit card and stuck her hand out to give me the receipts. She appeared to be very angry about something. She was the only attendant at that location. I know it is a challenge to find good employees and then train them, but after last night's episode, I will return to my neighborhood cleaner or another Tide location, at least for now. Last but not least, I found used kleenex in my jacket that had just been dry cleaned. It is important to check pockets. read more
