Owner was super friendly. Other staff was not. Complained about "being there all day" and said the owner shouldn't promise same day service. They did end up finishing my duvet cover same day BUT it was dirty when I got home. read more

Pat's Cleaners - Dry Cleaning Near Me - North Olmsted, Ohio

Brought in several slacks, sweaters and dress shirts to be cleaned and stain treated. Was told all the stains were removed. Unfortunately they were not. The shirt that still had the stain was hidden in the middle of the stack. Never going here again. read more

Pat's Cleaners - Stain on dress shirt that was hidden - Dry Cleaning Near Me - North Olmsted, Ohio

Zero stars. They acted like the most decent cleaners around. Sneaky and Manipulative. I could tell right away they didn't clean it when I got it back. Didn't delivered the service I was promised with those words and I paid $200. So what did you do with my money? Straight Theft. read more

Have been going here for years, and have never had a problem. The staff have always been courteous and friendly to me. The coupons I use all say "present coupon with INCOMING orders", so I know to bring it with my order. Will always use them for my dry cleaning. read more

I've always had a good experience here. I usually plan to drop it off one week and pick it up the next week but they always have it ready inside 48 hours. Everything's always been then the way you would want it to be it's pretty straightforward service. I've never had any issues though and I know a lot of people only post stuff when it's bad but they have always come through for me. read more

How would I describe Pat's Cleaners and their employees. 1. Difficulty to deal with 2. Argumentative 3. Pretentious 4. irreverent 5. Greedy Save yourself the headache and drive to another dry cleaner. read more

What is a matter with all of you? I travel 320 days a year spending close to 120 dollar every two weeks on dry cleaners and this north Olmsted store is the fastest and friendliest staff I've ever met. I'd travel miles just to stick with them !!!! read more

Pat's Cleaners - Dry Cleaning Near Me - North Olmsted, Ohio

I have been taking my clothes here, various fabrics (silk, satin, corduroy, jean, cotton, velvet, etc, many with fancy buttons, tassles). I also take my beddings here for years - down, polyester and even a hand made quilt. I have never had a problem. They also have coupons for 25% off. If you have an account you can also receive a discount. They usually can have it done before I even expect it to be done. I am writing this review because due to Covid, I wondered if their hours had changed and saw they only have 3 stars. I am shocked!The staff has always been nice, attentive too. So, I am now going to read the bad reviews. I have been a customer for over 10 years. Ok. I read the 2 bad reviews. Hustled? Really? They don't work in sales and don't receive commission. Whatever. I don't take my fabric anywhere else. Again, I have taken EVERY conceivable kind of fabric there and if they didn't think it couldn't be cleaned or something might damaged, they let me know. I AM amazed at the stains they were able to remove while at the same time, not damaging the item. Also, NOT every stain can be removed nor can every stain be removed without damage. Life ISN'T perfect. They have removed oil (car and food) from silk and satin - that's pretty magnificent! The ONLY stain they couldn't remove was my iguana's poopy on a light colored fabric. There was still a light green color. Whatever. My babes are worth more than fabric. read more

Wish Adults worked at this location. Should've not given it a second chance when my first batch of dry cleaning wasn't done how I requested. Zero stars would be better-as for the youngsters running the counter-they have much to learn about courtesy and customer service which includes listening and entering data correctly. Unfortunately, when you get rude with customers who are paying for your service, one might expect them to get rude right back. Taking accountability for entering something wrong would be a better approach-it would make you look better and not put customers on the defensive or "rude". Looking at previous reviews from up to 4 years ago looks like they don't care to change either.....Sad. read more

I am disappointed that when you're a regular customer. You don't have a coupon they will not offer the coupon anyway. I work in the he customer service industry. Treat your good customer right and they will continue to return and do business . I just moved and have not received any coupons read more

Left some money in my suit and they had it waiting for me when I came in to pick it up. Good People. They also do a great job. Always use Pats! read more

Multiple Bad Experiences!!!! AVOID AT ALL COSTS!!! I live in North Olmsted and I use to come here for dry cleaning for 2 reasons; 1. convenient location & 2. because I usually have coupons that I get in the mail. Although every time I have used them it has NEVER been a smooth experience. I swear they are always trying to hustle you, and you are always WRONG!. The coupons have to be presented before the service is done, not when you pay them for the job. And you pay for the job when the service is done. One time I paid for the job before the service, did not keep the receipt, and when I went to pick them up they said that I never paid for the job. Oh,and that it is impossible that I did because they never charge the customer or except payment before the job!!! Oh man, this was at least an hr argument, that involved the owner. Finally the pretentious owner reluctantly agreed that I didnt have to pay for the service twice (but never admitted that they messed up.. again). I thought that this was an isolated event and by chance I had a bad experience. My assumption was proven incorrect with my next experience, when I wanted to use a 20% off coupon on a large order. I found out then that all coupons have to be presented before the service is down.. at drop off.. and not at pick up when you pay for the service.. so counter intuitive.. they do it on purpose just to hustle every penny out of you.. Be smart. Drive the extra mile to the other dry cleaner.. read more

Way over priced and they haven't made any noticeable improvements to this location in the last 30 years

I've been going here for years, and they always do a great job. Quick, friendly service, and they get out the stains I can't. Highly recommend. read more

Nothing but good things to say about this place! I've been going here for years and will continue. I spent years searching for a good place close to home!!!! Never had an issue. read more

Terrible service: They ruined my shirt. And then didn't even have the courtesy to apologize but had the audacity, after I explained to them what could've been done to prevent the damage, that if I knew what I was talking about I should have done it myself. After I expressed how upset I was with their service they said they would not give me a refund so I said I would stand there until they did and the manager threatened to call the police, which I said go right ahead. She then paced around "looking for a number" and comes back and says "let me see if I can figure out this computer to give you a refund" all while mocking me to the owner/cleaner saying " people like her, it's all about her." I would have to say the high school girls that work there are far more mature and courteous than the 3 adults that work there, let alone the manager and the owner. It was terrible service, not once did they even say sorry for ruining the $100+ shirt I had taken there. I would have understood if they were the least bit professional, but their attitude, mannerisms, lack of being professional and the manager's dress half way down her chest all led to an absolutely unacceptable service. I would never recommend this cleaner to anyone. read more