Warring second update: How you can trust a doctor terminate a patient while he know 100% the patient is going through very hard time just because the patient put a negative feedback for the clinic? It used to be a great place. Doctor Brad is amazing and I have been with him for a years but the billing and the front desk are a big mess. I hope Dr Brad move to different clinic so I can go see him again. Be aware from this scam clinic. Update: The $25 is not the point I visited the doctors couple of times since last September why no one told me about it they always tell me when I have previous balance on the new visit. Am I expecting a bills from you next year for the previous years? I never talk about the 45 minutes waiting in the room because I know sometimes that happens also I never talked about when we called the office for the imaging order that they didn't send it to the imaging office for my wife and when I called your front desk they said your wife doesn't have imaging order. The point is you need to train your front desk and the billing department to serve the patient better. I didn't not that doctor Brad is the owner this is why I said in my first comment I wish doctor Brad move do different clinic because I have been with Dr Brad for a long time before even he move to the new office. Also I requested to talk to Dr Brad about this issue via the portal. They answered after two days that Dr Brad doesn't handle the billing. Again the point is not the $25 the point is responsibility and principles you guys supposed to handle situations with a friendly customer service. Someone supposed to tell about that bill when I visited you last may or June or July. I tried to talk to you privately before I posted on social media and you did not want to talk. I am not the only complaining about the front desk team. Check the other negative comments on google and yelp. You are smart you will figure out what's going on. Also you are not supposed to discuss my financials on social media. read more

Absolutely phenomenal experience at Thrive. Dr. Venghaus was so kind and supportive, and took all the time I needed to answer questions and explain in detail everything I needed to know. And the phlebotomist... Good god what an absolute master of the craft. My skin could have been numbed to the max and I wouldn't have noticed a difference at all. The entire staff here are absolutely top tier and you'd have to search all over Austin to find another practice that treats you as well as these guys. Would recommend to anyone, ever. read more

For the past 15 years, I've doctor-hopped. I mostly went to ARC out of convenience, but I couldn't shake the feeling that I was at a retail clinic whenever I had to go there. At ARC, I spent more time waiting in the exam room than actually speaking with a provider, all of whom seemed rushed. I felt bad for the providers and just felt like a customer they had to get in and get out. That is not the case with Dr. Venghaus. I started seeing him back in December, and I've had nothing but positive experiences with him and his staff. Dr. Venghaus is smart, informative and nonjudgmental. Other reviewers commented on his good bedside manner, and it's true. When he comes into the exam room, he never seems rushed. It's refreshing. His office uses a patient portal that you can use to look at your medical records and schedule appointments. It's pretty nifty. I called his office when there was no appointment online, and they were able to work me in, which was nice. They draw labs on site, which will save you a visit to a separate lab. For the first time in my adult life, I feel like I've actually found a doctor I can stick with. read more

Thrive Medical Clinic has the best doctors we have ever met. We are very fortunate to have found Dr. Venghaus. With other doctors, we often felt rushed during annual physical and that doctors didn't actually care about us (but rather we were just one of their daily to-do checklist items). And I somehow stumbled across Reddit review of good doctors in Austin and read several very positive comments recommending Dr. Venghaus. Now we can't stop recommending him to our friends! Dr. Venghaus actually listens to your concerns and provides fact-based constructive feedback. We never felt rushed and had the most positive experience among we have ever had with any doctors! If you are looking for a primary physician, I would definitely recommend giving this place a try. You really won't regret it! read more

I see Dr. Gail Greer, and she was amazing very knowledgeable and the new location is very clean and well-kept. Highly recommend!

I have been a patient of Dr. Venghaus for a few years now, and I recommend him to everyone who will listen (seriously). I've suggested Thrive Medical Clinic to friends and colleagues, and everyone who has taken my recommendation has had positive experiences. I have never had a doctor who has made me feel so heard and makes sure I have all my questions and concerns addressed. Dr. Venghaus is extremely knowledgeable, professional, has wonderful bedside manner, and cares about his patients. The Patient Portal is simple to use, it's easy to message the office, and logistics are always smooth. Staff has always been great and friendly, making the entire experience easy from start to finish. Hands down, Dr. Venghaus is the best doctor I've ever had. read more

Tl dr: Information is not received by all staff. They don't honor their 15min grace period (officially stated on their website). I called for my friend that they would be running late for an appointment. I told the receptionist that they would be on their way and she reassured me that my friend would be fine and that they have a 15-minute grace period policy. She also told me that she had noted that my friend would be fine for their appointment. My friend gets to the clinic to find out that they never received my call. That's sucks but whatever... But my friend was able to show up to their appointment WITHIN the 15-minute grace period. They still denied their appointment due to them already marking them as a no-show and then saying that they didn't receive any call from me. So the receptionists don't relay information to each other about the situations with their patients and they don't honor their own grace period. What's the point of the policy if they don't even honor it??? read more

I've always tried to avoid doctors, but Dr. Crear is quickly changing my attitude. The clinic is impressively clean, well-organized, and attractive. The staff is respectful and efficient. Dr. Crear is just what I need, the exact right blend of empathy and information, non-judgemental. She doesn't force a point, but has a two-way conversation about pros and cons of treatment options. She does her homework and knows (and cares) what's in your file. Highly recommended! read more

Dr Crear is phenomenal. She sits with you, listens to you, collaborates with you, communicates with you, and treats you like a person rather than a patient. I researched long and hard to find the right provider for me, and I am so lucky to have found her. 10/10 would recommend read more

I started seeing Dr. Venghaus in 2018 when I learned about the clinic. He was awesome! I wrote a very positive review and told many people about him and the clinic and I know many of them started going there, including several family members. Everyone loved Dr. V. Over the next year or so, the only real issues were the portal they were using (there were some bugs and it was not so user-friendly) and how lab and other results were posted. Twice I knew of lab results not showing up at all even though the patient had paid for them. The clinic could find no record of them. Later Dr. Crear joined the practice and I began seeing her because the only day off I had from work was the day Dr. V took off. She was also wonderful. But at some point, the only one available on the portal for me to see was a PA named Carter Hansen. He was nice but I did not feel he had the skills and knowledge needed to adequately manage my medical needs, which included a history of several cancers and other things that made me very careful about what went into my body. And he did not have the knowledge of complementary medicine approaches that I came there for. The icing on the cake was when a medication he put me on was causing significant loss of vision within a couple of hours of taking it. I could not even read a computer screen or drive. I told him that and that I was not taking it anymore (after about 2 weeks of trying it) but he said it was a drug that could help me and I needed to stay on it.... even though I told him that when I looked it up, there was a warning to stop taking it immediately if experiencing vision changes. I was not able to see anyone else there according to the office staff so around Sept 2023 I went to another practice. So the 4 stars is an average of the great service under Drs Venghaus and Crear and issues with the PA, the sometimes wonky and confusing portal, and sometimes the office staff. read more

Yesterday I had my third annual checkup with Thrive Medical Clinic. I really enjoy Thrive as a primary care practice, and my experience has only gotten better and better as they continue to grow. I see Dr. Crear who is kind, easy to talk to, professional, and caring. I've also seen Dr. Venghaus who embodies these values as well. It's super easy to make an appointment and I've never had to wait long. Their patient portal is also easy to use and provides for a streamlined experience. I've also had no issues with insurance, billing, referrals, etc. I would definitely recommend Thrive for anyone looking for a primary care practice! read more

I have been going to Thrive Medical Clinic for three years. I LOVE Dr. Crear and feel like she provides excellent care. The office staff is always nice and polite and I like that I can ask my doctor questions through the patient portal and she always gets right back to me. I see a lot of negative reviews but I have never had a negative experience there. read more

I have had a hard time finding a more holistic doctor who really listens and cares. Dr. Venghaus is it! He helped me overcome a pretty poor doctor experience. He was so nice and understanding to me in a situation where I felt a bit embarrassed! And isn't that what you need in a doctor? For my initial appointment, he spent a lot of time with me explaining everything and making sure I understood. One of the coolest things about Thrive is that they use a lot of technology, including a message function with the doctor. If I had any questions about my medicine or appointment I could message him and he answered very quickly! This is a fairly new practice, so do yourself a favor and get in on the ground floor. Extra plus: after an issue with my insurance, they stuck with me instead of throwing me out on the curb, like they very easily could have. A thousand stars for that. read more

I've been to Thrive a few different times for separate issues, and I would highly recommend. Everyone from the front desk to the doctor (Angela) was helpful and friendly. The facility is clean & convenient/easy to park as well. read more

I've seen Dr. Venghaus now for almost 3 years and couldn't ask for a better doctor! The team at Thrive have always been professional, efficient, and courteous. Dr. Venghaus puts you in charge of your care and works with you on what works best for you. He is very patient-centered and has an amazing bedside manner! read more

Really appreciate how efficient they are and yet Dr is still super detailed and makes sure you are good to go and all concerns are met. My apt was at 4 and I was back in my car by 4:20! read more

This is the least painful experience at a doctors office in Austin. I've been to about 3 different PCPs and Dr. Venghaus was the most thorough and caring of them all. He not only listened to my concerns of my allergies he reaffirmed me that I didn't sound crazy and addressed those concerns vs. telling me that it's "just allergies - take some medication". He also asked me questions of my general health vs. just "what is wrong today". He asked me about, moles, digestive issues, mental care, etc. which helped me open up a lot and tell him more about my health history. It also jogged my memory about things I had forgotten about or felt a doctor wouldn't have cared about. He took his time and gave me advice on what my next steps should be. All in all, it was that he cared, asked me questions, and didn't rush me. ALSO HUGE PLUS - He was super timely. I wasn't sitting around waiting 30 minutes past my appointment. It was so easy to make an appointment. I made one Monday afternoon for Tuesday morning! If there was an improvement needed I would say 2 things: - I filled out an online portal with my info and when I got in the office, I had to duplicate some of those questions via paper. - The receptionist wasn't super warm and fuzzy (but this is super minor) and I'm assuming it's because she's possibly a nurse too since she took my vitals. She wasn't rude, just a little indifferent. read more

So far, my experience with Dr. Venghaus and the Thrive Clinic has been overly positive. They took the time to ask me what has been bothering me and listened to me carefully. He then explained his personal treatment plan philosophy and research-backed methods that blend Western medicine and Eastern techniques. We share the goal of taking as few medications and supplements as possible in order to be at optimum health. He was interested in seeing my health history and genetic report in order to make suggestions at our follow-up appointment. I'm pleased that he is taking the time to be well informed and I'm already saving money by dropping some vitamins that I don't need! If you have any doubts about what another doctor has prescribed or recommended, come to Thrive for a second opinion. read more

Disappointed in Dr. Brad Venghaus and the front-desk staff. I considered Dr. Venghaus my primary internal doc for about 3 years. In my twenties, I would forget my insurance card every time I went to see a doctor, and I mean EVERY time. However, I could be located through a search and I would always see the doctor. In my thirties, I try to carry my insurance cards with me. It just so happened that I didn't have the health insurance card from my new employer, a school district, on my person. You would think that they recognize the health insurance company that my employer works with and would be able to say yes or no on whether if I'm within network, but they couldn't even give me that. The other front-desk person not directly assisting me was giving me the "leave already" look. There was one person in the waiting area when I got there but that person was called on not even 5 minutes during the time I was waiting, and when I was given the annoyed expression by the other front-desk person, there wasn't another visitor in the waiting room but me. After about 25 minutes of trying to get them to do the bare minimum in getting me in to see the doctor, one of them says, "we could use your info to look you up in one of the systems". I thought, "Oh really? Then why don't you do it?" Even after that comment they still didn't search for me in that system and I didn't get to see the doc because the doc said it got too late. That message was relayed to me. Really sad and again disappointing. They had a visitor by the time I was leaving, but I can only imagine how unhelpful they'd be if their waiting room had more visitors. All of this took place within about 30 minutes. read more

I was referred to Dr. Venghaus by another physician I see, a friend of his. She said "You will like him", which I thought was a pretty good recommendation. I went in at a time when I was not feeling 100%. I had had a difficult time after having chemotherapy and was struggling with the fatigue and other symptoms after cancer surgery. Dr. V. asked me who had been my surgeon and I gave him her name . He asked what I thought of her. I was becoming resentful of this line of quesioning because I did not come there for the purpose of giving "Dr. Reviews". (Actually, I thought she was terrible when it came to telling me what I should do after the surgery. Instead of giving me a hand-out with instructions which I could review when I was not groggy from anesthesia, she stood me up and recited a long list of do's and don't's which I promptly forgot. Why she did not have a hand-out to give patients with the information that could be reviewed at home later, I do not know. Also, she failed to call in pain medication to my pharmacy on a Friday afternoon!) Frankly, I could not think of a single good thing to say about my surgeon at that point. I simply sat there and remained mute, which was probably a first for me. I was still struggling to find a diplomatic answer when the doctor turned on his heel and said "You will be seeing my Physician's Assistant from now on". And from that time on I have had a wet-behind-the-ears P.A. who is cagy when I ask her questions. I am not receiving the level of care I bargained for when I came to Dr. Venghaus. Frankly, as a professional myself, I am shocked that any doctor would have reacted in such a manner. He may be a wonderful doctor. Unfortunately, it seems that I will never have the opportunity to discover the answer to that question for myself. read more

Got established with a PCP here, then he immediately leaves the practice. You'd think they'd do patients the courtesy of not accepting new patients for that PCP if that's in the works. They've had a bunch of provider turnover in the six months since then. This week, wanted to come in for a cold, but couldn't be seen for 48+ hours. Then, when I was feeling better today, charged a $35 cancellation fee. This lack of flexibility is not something you want from your primary care clinic. read more

Thrive Medical Clinic was exactly the private practice I was looking for. As soon as I walked in I felt liked I had been coming here for years for how great the staff treated me. Dr. V was excellent and explained everything into great detail of my illness. I'm so happy to have a doctors like him close by. read more

All around great experience with Dr Creer and her staff I really like the patient portal where I can leave a message if I have a question. Very responsive. Great job. read more

I just wanted to take a minute during this pandemic to recommend Dr. Venghaus. He and his practice have been more than willing to accommodate my health concerns, remotely, in the safety of my home. Thrive Medical Clinic staff have a true sense of championing the health of the patient, and blasting through the red tape of bureaucracy to get things done via telemedicine. Dr. Venghaus, thanks for being a technically savvy provider in a system that many times, is slowed to a crawl (or frozen) by past attitudes or stubborn practitioners. If there were 10 stars, rest assured, I would have selected them all. read more

This is one of those times I'm sad I'm not more active on yelp. Why? My review would be taken more seriously! This was a great experience and the office deserves all the accolades I can dish out. I came in and there was a bit of a snafu with my insurance, probably because insurance in America is a fraud, but I digress; Dr. Venghaus went out of his way to work with me due to some worrying symptoms I was experiencing. He didn't have to do that, he was well within his rights to send me on my way for the time being at least. Instead he made me feel a lot better about what was going on, and shockingly enough.... he listened to me! All the time I feel like doctors are waiting for me to stop talking so they can give me their canned diagnosis. I talked to this gentleman and never once felt that way. I'm not a fan of going to the Doctor, but I am a fan of Dr Venghaus. read more

I've been a patient of Thrive medical clinic for a few months now. My doctor is compassionate, knowledgeable, and runs on time. I can't imagine what else I would look for in a healthcare professional. read more

I am new to Texas and didn't have a primary doctor; however, I needed to visit a doctor the day I called. They squeezed me in, I was late because I sorta got lost. Dr. Venghaus was relaxed even though he may have stayed late because of me. His bedside manner was superb!!! I'd love to return to him but my insurance is not one he can accept, He dud cut his fee ub half since my visit was not covered by my insurance, read more

I am a new resident to Austin and was establishing care with Dr. Crear. From the online scheduling to the front office staff, everything was really easy and everyone was so friendly. Dr. Crear has great bedside manner, was very nice and informative - really showed that she cared. I didn't feel rushed in the least bit and I will absolutely be returning to her for any health concern. This was such a positive experience and I would highly recommend this office and Dr. Crear! read more

Dr.Venghaus is AMAZING! His office staff is friendly and accommodating. His bedside manner is stellar. He took care of all of my needs and even sent in my prescriptions before I left the exam room. If I could give this office SIX stars, I would! read more

Wow so glad I did my yelp research! It lead me to Dr.Venghaus! He was extremely professional and knowledgeable! I'm the kind of patient that comes with a list of questions and concerns. Not only did he lay out the science behind my concerns he took his time and made me feel cared for, the way a doctor should be, right?! I highly recommend him and can't wait to send my brother his way. Side note: nurse who helped me was very kind and conversational also but others in staff seemed stand off"ish" or uncomfortable being friendly. Not sure about that but very small issue compared to the care from the Doc! read more

The staff is phenomenal, friendly, and pleasant. Dr Venghaus is wonderful. He listens, and cares. If you need a PCP, this is it!

Great service and quick appointment , got return call next day with test results, was in town for month and was not sure where to go , glad I picked Thrive read more

UPDATE: I've updated this review from 1 star to 5 stars. Dr. Venghaus reached out to me via phone in addition the message below. I went ahead and made another appointment and everything ran smoothly. The office staff were friendly and made me feel welcome. I also think it's neat that Dr. Venghaus seems committed to helping others learn, there were a lot of students (medical assistant, physicians assistant) in the clinic. My interaction with Dr. Venghaus was great, he is one of the only providers I've met that seems genuinely interested in my care rather than just getting through the visit. He was very thorough when getting my medical history and even educated me on a few things I wasn't aware of previously. I also noticed that he didn't even have his computer out until the end of the visit to send in a prescription, it was really great to be able to speak with him and really know that he was listening instead of him being on the vomited the entire time (I realize this is usually for taking notes but other providers in the past seem to be easily distracted by it). I am looking forward to continuing care with this clinic. ********* I never got a chance to visit this clinic so I cannot speak to the care or quality of the physician. I scheduled an appointment online 1.5 months ahead of time and then two days ahead, I was called and told that they had made a mistake and the doctor actually wouldn't be in that morning. No apology was offered for this oversight. I asked why I hadn't been notified earlier or how this would be prevented in the future, and the actual verbatim response was a very bored "I don't know". I explained that I have a strict work policy and I have to ask off many weeks in advance and therefore could not just change the appointment two days in advance, however again there was no other solution or apology offered. The person on the phone was never mean, only bored. The office honestly seems very chaotic and unorganized. I realize that the ineffective office staff is actually a symptom of a larger office culture problem that is the responsibility of office leadership to uphold and I'm so disappointed to have to walk away from yet another doctor because of the office staff. If your work schedule isn't as strict this may not impact you read more

Dr. Venghaus and Lauren were both lovely! They took their time with me, which made me feel like a person (versus one of a patient quota for the hour), and they were both warm and friendly, while still being professional. I also *LOVED* that I could get blood taken for labs right then and there. Thank you guys! read more

I am new to the area so I've been looking for a good PCP. Checked out many but either they were not accepting new patients or it just wasn't what I was looking for. I called Thrive, set the appointment next day. Filled out paperwork for new patient via email. Walked in today and first impression: clinic is new, clean and modern. Was greeted by friendly, knowledgeable staff. Minimum wait time. Got seen by Dr. Crear. She was thorough and answered all my questions. I'm so happy to have found them and would recommend them any time! read more

Dr. Venghaus' office has been my favorite doctors office that I've ever been to. First off, the front desk staff are so friendly and sweet and make me feel really welcomed. They are always really nonjudgmental and empathetic too, which I appreciate I have been to some offices that don't make me feel comfortable. They always quickly answer phone calls and are so sweet. If you are a person of size they are chill about you not looking at your weight and won't just shout it out which I love. Dr. Venghaus is so thorough when explaining things and has this calm energy that I really appreciate, because I have always felt anxious when going to the doctors office. I feel like I can be a stressful patient because I have anxiety and he always makes me feel like he genuinely cares and that my concerns are valid. I am soooo glad I found a PCP that is both empathetic and obviously so intelligent. I also was told by a nurse doing my blood work that he was a hospitalist and she said that means you have to be super smart and be able to think quick on your feet which wasn't surprising b/c he is great. It feels like he really provides evidence based care, which is so important to me. I also really really appreciate the patient portal where you can see all of your labs and message Dr. V. He responds quickly and one time when I asked the he call and explain things to me he did the same day like 10 minutes later! I am sooo grateful he is apart of my medical team and was such an important part of me starting to really address my anxiety and other health issues. So I'm eternally grateful to him. He and his team are the best if you want evidence based, empathetic, and efficient medical care go to him! read more

Dr. Venghaus is super friendly. He is completely different from other doctors who usually do everything in two minutes and show you way out. I had a very nice conversation with Dr. Venghaus. I can feel he cares about his patient a lot, and he is trying to help. This experience was amazing. read more

Lots of good things about this dr office. They fit me in same day as a new patient. They email you results, which is super convenient. The nurse and receptionist were friendly and funny. Dr. Venghaus was nice and patient. When I think of going to the doctor, generally I think of hurry up and wait. This place didn't have the headaches that normally come with going to the doctor. read more

Great team, very personable, Dr. Venghaus is clearly well trained. I was completely at ease discussing what could have been a very embarrassing concern; Dr. Venghaus took all the time we needed to cover all of the symptoms, talked through likely causes, and mapped out a course of treatment. I never felt rushed or awkward, and I'll definitely recommend this practice to anyone who asks. NB, the intake form offers several choices for gender identity and sexuality, major kudos for being so inclusive. read more

Thrive Medical Clinic was the perfect choice! I was nervous about seeing a new doctor since I have previously had complications with Ulcertive Colitis and multiple surgeries to remove my colon. Dr. Venghaus was very helpful- he listened, answered all of my questions, and definitely put my mind at ease. I absolutely recommend!!! read more