When I first found this place a long time ago, I liked it for the nice cheap selection of children's books and the occasional deal on used toys. As the years wore on, however, things went from bad to worse. I had always tried to work with others especially in being a thrift shopper. I don't expect red carpet items and staff for a store of donated items. However I was becoming increasingly aware of other things that just didn't make it worth the while to remain a repeat customer. I even tried a few more visits to give this place the benefit of the doubt and still not even an attempt at improving anything.
I was able to deal with the "cash only" quirk. For the years I went there, they had an ATM in there. No big deal. It was other problems though. No fitting room if you want to buy any clothes. No return or refund either if you try it on at home and it doesn't fit. Doesn't matter because the selection wasn't that good.
Trying to find anyone to help was impossible. Sometimes they had bigger items (children's toys) tied to the shelf and I was interested in buying but couldn't find anyone to help me get them untied. (They used what looked like bicycle locks.) The only person on the floor usually is at the entrance, getting into you over the pettiest things.
Example: someone came in with a toddler in a stroller, the toddler had a sippy cup, the clerk barked at them about no drinks in the as soon as they set foot inside, the customer said the cup is empty and the toddler wanted to just hold it for the toy like shape (cup shaped like a cat or something), clerk sat there like some NSA checkpoint guard and made her open the cup.
The place could be almost empty of customers, no kids in sight, yet every few minutes this annoying recording played over the intercom telling everyone to attend to kids.
I get that sometimes kids get difficult but they are an extreme to the ridiculous on this one. I doubt any of them like kids and I don't know why they would sell kids stuff.
I don't expect a "you can eat off the floor clean" but this one is another issue. It goes too far the other way, and it looks scuffed and dirty all the time.
The rotten icing on the cake though is that this place doesn't even support any charity like other thrift stores do, in my experience. I suspect the one in charge there is this old woman with a deep mumbling gravel voice and long grey hair, whose voice is on that intercom. They don't mind taking all those donations, they want the free stuff. However the pattern of behavior there, with some rare exceptions, is to look down at everyone and treat the customers like yesterday's garbage.
I never once was rude, abusive, or threatening with them. I had just finally had enough and so posted a review here, a few years ago I might add, as an upset former paying customer who also used to donate stuff to them as well. I had forgotten about it until today. Instead of trying to resolve this from years ago, like professionals or even amateurs do, they false flagged my review as somehow making light of violence, a specific type at that. (?!?!?!?). What a joke.
They are rude, but don't like being called rude. They don't try to work with anyone but don't want that pointed out either. So they tell a bald faced lie about a bad review to get it removed? Sorry to hurt their feelings. (sarcasm). They aren't doing any favors and they aren't low cost enough to accept everyone's free stuff to sell only to cop their bad attitude at the same people as paying customers. read more