The store is so cute, the staff was super nice and helpful with everything we needed. Most of the…read moreproducts are organic which is why i only get my dogs food from here!! I definitely recommend This pet store

Took my lil fur baby shopping for a new bed. This was our fourth store and we found one he loves!…read moreThe small dog bed selection was limited, but had exactly what B was looking for so it was paw-fect; he was happy! The staff was helpful, checked in to make sure I was finding everything and to answer any questions... at checkout they shared the return policy (tags on, great condition beds can be returned/exchanged). Moments after placing the bed on the bed, B climbed in, got comfortable and fell asleep! Haha, annnd... it's his now, no returns needed. If you're in the market for a dog bed I highly suggest the donut style; it's Bentley approved ;)

I've had a very expensive and traumatic time getting my dogs nails trimmed at his veterinary…read morevisits. Today I went in to buy a muzzle, but consulted with the groomer instead. 20 minutes, affordable, NOT traumatic. Highly recommend.

We used to frequent the store. Now that we are older we really appreciate the delivery service…read more They are always polite and we receive our orders on time.

I really like shopping at this location. I bring my pup here for grooming every 5-6 weeks, and I…read moretake the opportunity to browse after dropping him off. This PetSmart always seems to be well-stocked on food, treats, and supplies. It's fun to browse the toy aisles, even though my dog definitely doesn't need more toys. Occasionally I can't resist when I find something new or unique. The employees are always super friendly, and it is easy to find someone if you have questions or need assistance. The grooming department has convenient hours and excellent groomers. I actually started coming to this location after following our groomer here from her former location.

We tried taking our dogs to be groomed at this location but they would not do it because one dog…read morehad matted ears and the other dog had an ear infection. My dogs are cocker spaniels - known for chronic ear infections. I have her ears treated constantly for this and never had a groomer turn us away before for this, or any other reason. I should note that the reason we tried PetSmart for grooming is because our regular grooming service was experiencing some staffing issues. Well we took our dogs home and I called the manager at PetSmart to complain about this situation. He agreed that an attempt should have been made to groom the cocker spaniel with the matted ears, and that the ear infection on the other dog may have been a judgement call, but he did offer for us to bring our dogs back to have them groomed at a 50% discount. I agreed and we scheduled that for a couple of weeks later. During those two weeks, we trimmed the matted ears on our own (did not take long) and continued treating the ear infection on the other dog. When we returned for our second appointment, the groomer accepted the dogs and said it would take about three to four hours (understandable). I had not even made it home from dropping the dogs off when I got a call that the dogs were ready to go home, and that they only partially groomed them both. They partially shaved one cocker spaniel but didn't finish her face and left three paws untouched. They told us "The one paw is all that she would let us do." She looks incredibly goofy. The other cocker spaniel (which we had previously trimmed the matted ears ourselves) looks even goofier. They said he has matting under his arms that they can't take care of. Took getting him hime I so find some very MINOR matting. It is nothing I can't cut out with a pair of scissors in about two minutes! Maybe had they groomed him the first time, that matting would not have been an issue. Now, keep in mind they only worked on my dogs for a half hour of what should have been a three to four hour session. They said nothing about him being matted in those areas during our first trip. Even so, isn't a groomer supposed to take care of such issues?! They went so far as to say that we need to take him to the vet to have the matting cut out. We have been dog owners all our lives and have NEVER been turned away by ANY groomer in the past for ANY reason! I called our vet and our regular groomer who both agree that this is just laziness on the part of PetsMart's grooming service. I have now scheduled them for grooming services with our regular groomer even though it will be a little while based on staffing issues. I will not name our regular groomer but they are very reputable in this area. They do a great job, and they shared with me that they are not surprised by our experience with PetSmart and that they have heard the same kinds of complaints from several others. Never again will we give this place a penny's worth of business. Stay away from this place and go somewhere else that actually cares about dogs and enjoys grooming them. This is pure laziness and incompetence.

We had an excellent experience with Kyle at Uncle Bill's on 38th Street! Even though it was almost…read moretime for his shift to end, he never rushed us and went above and beyond to help us surrender a pleco that had outgrown our tank. He then took the time to help us choose new fish and made sure we understood how to properly care for them. Kyle was incredibly kind, patient, knowledgeable, and genuinely cared about both us and the fish. His outstanding customer service made the entire experience easy and positive. Uncle Bill's is lucky to have him. We will definitely be back!

I have bought four parakeets from them and three have died. I don't know what keeps happening but…read moreit's ridiculous. They aren't cheap but my one needs a companion

I purchased what I thought was a toy poodle and after having the vet confirm because of my babies…read moresize, he is indeed a mini poodle. My issue with Happiness is the initial conversion with the manager is she basically stated he's yours now. My puppy is 14 pounds 2 ounces and the average toy is 6-8 pounds. My baby is clearly double the size. I was told his paperwork says toy and that his size is due to genetics and they won't honor anything pertaining to him. All of his paperwork states AKC toy and that is what Happiness is standing behind. BEWARE

Happiness is Pets started in Schererville, IL in 1987 and recently expanded into Indianapolis with…read morethis Castleton location set at the end of a strip center directly across from Castleton Square Mall. While the name is Happiness is Pets, they offer only puppies. This includes over 50 breeds, though my guess is there were about a dozen different breeds on-hand when I visited here in Indy. Happiness is Pets works with Purdue University's Canine Care Certified program, a certification program for care that goes beyond required national standards. Happiness is Pets notes that they do not use puppy brokers. Their breeders are all USDA approved and many are visited on a monthly basis by the company. All of their breeder's kennels are required to have direct access outdoor runs available to the puppies 24/7. These runs open up to larger social areas around 2500 square feet with their largest one being three acres. They have a strong emphasis on dogs that are socialized with other dogs and with humans. The vast majority of the dogs I saw today were purebred. In terms of accessibility, there's a ramp at the end of the sidewalk for this strip. It's right next to Happiness is Pets. The front door sticks a bit, though I could open it. The shop itself has a very open concept and is easily accessible. The cages weren't particularly great for interacting with the puppies - somewhat disappointing, though these are still puppies and learning. Each container was quite clean and well-kept. If anything, I'd say the shop was a bit sterile. Each puppy was named with a brief description offered of the breed and ideal situations for it. There were 1-2 employees working the floor and one behind the living areas doing a round of feeding. As this is not a shelter or rescue and many of these dogs are purebred, prices were typically for purebred puppies and ranged from a few hundred up to around $4,000. There were a handful that were on sale. I was greeted upon entry and offered help one other time. There's an obvious effort to project professionalism given that all employees wore scrubs. Happiness is Pets offers a 4-year health warranty on puppies along with a willingness to cover any vet care (using in-network providers) if an ailment surfaces within the first 30 days. You can also get a free wellness check-up within you and your puppy's first seven days. I liked an awful lot here, though found the selection leaned toward the family and trendy doodles and similar. I recall seeing a beagle, a French bulldog or two, one miniature dachshund, and maybe something else but I was struck by how many doodles were in the place. The employees were friendly, though as I was watching the employee feeding the puppies I was struck by the lack of interaction. I realize it's a job, but for a business that emphasizes socialization it seemed like feeding time would be a time when that happens. There was one puppy, in particular, who was incredibly excited to see this employee but the employee just quickly put the food in and turned around. I found the interaction weirdly lacking (especially when it was obvious a customer was watching). The containers/cages were definitely nicer than most pet shops and a tad larger than most. They also had some supplies on-hand. I didn't count how many puppies were present, but essentially it was two sides of the shop with rows of two on each side. Again, these are all puppies and not any full-grown dogs. There's I believe four individual areas right in the middle of the store that are ideal for human/puppy encounters. There's an awful lot to like here and an obvious effort to work against pet store stereotypes. However, there's also a lot of sterility here and the lack of interaction with dogs along with employees who don't seem to do so bothered me. All the dogs I saw looked healthy and for the most part were free to be either energetic or relatively chill, however, in a store with "happiness" in the title I suppose I expected a little more happy in the atmosphere. I'll likely return in a bit to get a better feel as they get settled. While I tend to agree with most that shelters and rescues are preferable, for those seeking a purebred this is certainly an option and there's a certain benefit to having a strong warranty. My favorites this time around? The beagle and the miniature dachshund, though a couple of the doodles did seem particularly interested in the wheelchair. It has been awhile since a more traditional pet shop owned up. It'll be interesting to see how the area responds. At the very least, check it out if you're in the Castleton area.

Scot was the best I was calling to see if they had a new food from open farms unfortunately they…read moredidn't as it was new Scot went above and beyond and ordered it for me he was amazing asked me questions about my dog to help better understand if he would like the food and what would best fit him I couldn't recommend seedy Sally's enough and I will be a returning customer

I met the most amazing and helpful man while shopping for dog food! He asked me questions about my…read morepets I've never thought about. An amazing amount of inventory and they are willing to order anything you need!! Never going anywhere else

I wished they had Weruva cat food as it's my fave. I hate going to Petco!! Variety of grain free…read morewould be nice and brand names like FROMM, ACANA, ORIJEN. Staff is always helpful and nice! App is more user friendly than Petco as well.

From the minute, I walked in the door. It was evident the staff had no interest in grooming, my…read moredog. The most disingenuous way possible they attempted to say they felt the dog would be better in a single grooming facility, which is just total bullshit! I had heard horror stories about their grooming department, but thought I would at least give them a try. Well they lived up to their reputation.

They do a good job for a work that needs to be done. I…read moreappreciate so much the help they gave me with a stray pet that I'd found, but couldn't keep. The adorable fur baby was reunited with its human. I will be throwing some support their way here and there when I can.

I came here after seeing my puppy on Facebook looking for a home in the moment I saw him I fell in…read morelove. I knew it was going to be my doggy. He's already growing fast. He was born June 19, 2026 and he had a couple of siblings that he came with, but I was grateful to have a full breed husky to also donate for a good cause for the Humane Society. The service was good. Of course the environment is appropriate and I'm so grateful to have adopted ace

If I could give zero stars, I would. We arrived at store opening and decided to see a puppy we…read morewere very interested in. The salesperson left us alone with the dog for nearly 30 minutes before we could get her attention to ask for information about the parents. During that time, the three employees on the floor spent more time walking around talking with each other than following up with customers on the floor. After playing with the dog for another 10-15 minutes, we decided to inquire about price. When we finally got the attention of a second sales associate, she rudely asked if we had ever been there before (what did that matter?) and asked who we had been working with. She told us that that person was "busy with a sale" and would be another five minutes. By this point, we had been in the store for a total of 75 minutes, the puppy had fallen asleep, and we said we could no longer wait. There was no explanation why neither she nor the other sales associates who were not busy could help us. The third associate then came over to take the puppy away, and when I told her, "You just lost a sale" due to the total disregard for us as qualified buyers, her response was a snarky "Have a good day." There were no apologies ... no acknowledgement of the indifferent treatment we received along with the total disrespect for our time. This was one of the worst customer service experiences I've had and I will not return to this Petland location.

DO NOT BUY A PUPPY FROM THIS PLACE. My friend bought a 10 week old miniature poodle who was sick…read morefrom the first day. In a little over 24 hours, the puppy was dead and my friend was stuck with $1500 vet bill. The store has said that they will refund her the cost of the puppy but she is on the hook for a huge vet bill. I'm encouraging her to consider filing a suit in small claims court. This puppy was obviously very sick and most likely from a puppy mill.