I have taken my dog Packy to the groomers for the last 3 years and all of them have been…read moreprofessional. I have never witnessed any ill towards customers, staff or animals. They are accommodating even when I have to make last minute appointments. My dog always comes out of the kennel clean and refreshed. Granted it takes awhile, but perfection is done in a matter of minutes, but hours. The prices are very comparable as well. Consider the time it takes to trim the nails, bathe a dog both with shampoo and conditioner (sometimes Rx shampoo), dry the dog, brush the teeth and check the anal glands it is time well spent to help keep the dog healthy. I personally have tried to trim Packy's nails and I cannot accomplish it on my own without hurting him. I would/have recommended their service to everyone I talk to. Before posting a bad review talk to the staff first and see if there is anything that can be done to satisfy your concerns. When you book the appointment make sure you know exactly what you have booked and the cost to accomplish the job. There may have been other extenuating circumstances (another dog that did not get along with your dog) that caused the lengthy appointment ie: an employee illness/death in the family etc.

In a world where everyone is short staffed the service at this PetSmart always seems to be above…read morethe rest. We never have an issue getting assistance finding product or even exchanging product that was purchased in error. The store is always clean and organized staffed with some of the friendliest people.

They have baby chicks. That's all you need for a happy Saturday afternoon. Lots to choose from and…read moreknowledgeable staff. I was able to find everything I needed and get back on the road. Clean store and well organized.

I had the dog riding with me and needed to grab some stuff for the garden so I ordered on line for…read morein store pick up (that way she could go inside and walk around). They are very pet friendly here. The employees are knowledgeable and polite. I always have good service here. Sometimes the selection isn't the best here, part of the reason that I stopped here is for a couple bags of seed starter mix that showed in stock online but unfortunately were not in the store. If they get there stocking issues under control they would be a solid 5.

Many pets inside, super interesting types. Customer service was awful. One lady in particular with…read moreblonde hair super unfriendly, as customers walk in staff would look over then continue conversation like you arent there. I had walked up and asked some questions, no one is knowledgeable of what they sell. I asked about the hamsters just for one lady say i dont know, i dont care. Its a hamster. Private owned.

We got two puppies and two cats from this store, they were all healthy and happy animals. Would…read morehighly recommend if you want to add a loving new family member.

I'm so thankful for this company being a available to groom my fur baby at shorter notice than most…read moregrooming companies. This place is located in the cute town of Elwood. The groomers are located in the back of the pet Store. The service was impeccable from the moment we stepped in until the time we grabbed our fur baby. Everyone was friendly and the groomers did a fantastic job with our baby. They gave her a clean cut along with a good bath. I love the fact that this place is a one stop shop. I can't wait to return for the next grooming service.

From the owner: We have made some changes…. Some big changes! We have now become a men’s clothing, gift and…read moreaccessories shop, filling a need in Elwood for these types of items. We have brought in shirts, pants, jeans, sweaters, coats - and more in the clothing line. But we also have some awesome gift and bar items - check out the old fashioned mixes …..We strive to offer excellent customer service and welcome everyone to stop in for a visit. We have been known for our grooming shop and continue to offer these services along with dog and cat food and treats!! Our groomer takes great pride in her work and we have a clean, professional, high quality work ethic. We focus on each individual pet rather than having a "grooming factory".

Visiting the area walked in and was blown away at the setup and the availability of plants and…read morefish. Too bad they aren't closer to where I live. Would be there regularly would definitely visit again when in the area!

Okay equipment store, I'd stay away from the saltwater section, butterflyfish was parasite ridden…read moreand died 5 days into quarantine.