I have taken my dog Packy to the groomers for the last 3 years and all of them have been…read moreprofessional. I have never witnessed any ill towards customers, staff or animals. They are accommodating even when I have to make last minute appointments. My dog always comes out of the kennel clean and refreshed. Granted it takes awhile, but perfection is done in a matter of minutes, but hours. The prices are very comparable as well. Consider the time it takes to trim the nails, bathe a dog both with shampoo and conditioner (sometimes Rx shampoo), dry the dog, brush the teeth and check the anal glands it is time well spent to help keep the dog healthy. I personally have tried to trim Packy's nails and I cannot accomplish it on my own without hurting him. I would/have recommended their service to everyone I talk to. Before posting a bad review talk to the staff first and see if there is anything that can be done to satisfy your concerns. When you book the appointment make sure you know exactly what you have booked and the cost to accomplish the job. There may have been other extenuating circumstances (another dog that did not get along with your dog) that caused the lengthy appointment ie: an employee illness/death in the family etc.

In a world where everyone is short staffed the service at this PetSmart always seems to be above…read morethe rest. We never have an issue getting assistance finding product or even exchanging product that was purchased in error. The store is always clean and organized staffed with some of the friendliest people.

Many pets inside, super interesting types. Customer service was awful. One lady in particular with…read moreblonde hair super unfriendly, as customers walk in staff would look over then continue conversation like you arent there. I had walked up and asked some questions, no one is knowledgeable of what they sell. I asked about the hamsters just for one lady say i dont know, i dont care. Its a hamster. Private owned.

We got two puppies and two cats from this store, they were all healthy and happy animals. Would…read morehighly recommend if you want to add a loving new family member.

This place helped my dog Lyra who had deep sores on her stomach for two years a vet couldn't do…read moreanything! I came here! they told me what to put her on and within 6 months her stomach was better... They know so much here they look through there food monthly to see if the provided have changed anything. they really have your animals back. my other dog William is about to turn 13 & has had hip problems since he was born. They of course helped with that. My two cats out on real food now and there whole personalities have changed! they are so happy! both 13 years old. Trust this place & be patient doing it the right way does take a little time. just like with humans! Indy & Fishers & Carmel wish they had a place like this. my mom comes all the way from fishers. THIS IS HOW PET STORES ARE SUPPOSE TO BE!

"We are what we eat" -- My favorite place to shop for our (not so young anymore) pup! My interest…read morewas initially sparked when I heard an advertisement piece on WLBC (for those that don't know, WLBC is a local radio station). A little background: B (9 pound Toy Poodle) has always seemed to suffer from dry skin and a sensitive tummy. We had him on ScienceDiet for years. Still didn't seem "happy".. he was progressively more lethargic and had coat, tear and joint issues... so, long story short, to Roo's we went! Thankfully, everyone was super receptive and GENUINELY seemed to WANT to help! (Something kind of hard to come by, these days..) The main point I want to get across is that these folks source quality products and they really care about educating people on pet food! (Diet details below) Lastly, I think the products are very reasonably priced! Our cost of feeding him is only around $1.50-$2.50, per day! & yes, he is spoiled! If you have pets, what are you waiting for!? GO!!!! Diet Details: We made the switch to Blackwood and have also been introducing raw in small amounts. We also incorporated pup yogurt and goats milk. We are now on our third, fifteen pound bag of Blackwood Sensitive Skin & Stomach Formula, Salmon & Brown Rice Recipe. I'm pleased to say that I'm thrilled with the results! B's coat grows in MUCH more quickly and it is SO SOFT! His "excessive" licking has decreased quite a bit and he is FULL OF LIFE! He also "goes" more regularly and does not bloat. And his "spring knees" are no where near as bad as they used to be.. Pictured are a few things that we have purchased. I should have taken more!

Set your expectations realistically. This is a donation-supported organization and they…read moreobviously run on a shoestring. When I first walked into the office I was hit with a strong animal smell and several roaming cats. But that's why they're here and that's why I am here. I was greeted very warmly by the lady in the office, given a volunteer form to complete while she finished up with an adoption. I'll post more once I've had some volunteer time here.

This is a beautiful facility and I'd say pretty new. I live just six miles away, closest no-kill…read moreshelter in our area. I recently had very unfortunate circumstances that forced me to need to regime our dog of 6yrs. I was already devastated to have to be doing such. I called and had spoken to a member. I did my research online. Filled out the appropriate forms, brought in paperwork requested. After all of this was turned over, copied, standing there preparing to have to say goodbye only then to be told they could not help me and to go somewhere else like Indianapolis because I didn't live with in the county line. Online clearly states if you do not live within a given area that a fee would be required, which I was prepared to pay. I offered this several times and was still refused. After losing housing, staying with someone within Carmel but not being able to produce a bill with my name baring an address, again I was refused after first being told at the desk, I'm sure we can help you after you get your ID( I had accidentally left in the car) I literally go to the parking lot get it, come back, the woman that originally was assisting me avoids me and someone else steps up to assist me now. They proceed to tell me that cannot infact help me. Confused, I asked why I was asked to grab my ID if I would be refused again? They requested the person who did not own the dog come to surrender it bc they'd have a bill. What would they do to a homeless person? They had no idea what my situation was (Domesic violence, homeless, financial hardship, etc..) for a publicly donation/grant funded facility, I was blown away. Needing help in a desperate situation trying to ensure my best friend was taken care of properly, it was beyond humiliating. If the dog was abandoned and found in the street, they'd take him. Following procedures and doing it the correct way... No. By the grace of circumstance, I found someone privately and my poor pup didn't have to go into a shelter at all but I found this experience just disgusting. Beautiful facility with really ugly policies. Zero interest in helping a public outside a billing zip code.

I'm so thankful for this company being a available to groom my fur baby at shorter notice than most…read moregrooming companies. This place is located in the cute town of Elwood. The groomers are located in the back of the pet Store. The service was impeccable from the moment we stepped in until the time we grabbed our fur baby. Everyone was friendly and the groomers did a fantastic job with our baby. They gave her a clean cut along with a good bath. I love the fact that this place is a one stop shop. I can't wait to return for the next grooming service.

From the owner: We have made some changes…. Some big changes! We have now become a men’s clothing, gift and…read moreaccessories shop, filling a need in Elwood for these types of items. We have brought in shirts, pants, jeans, sweaters, coats - and more in the clothing line. But we also have some awesome gift and bar items - check out the old fashioned mixes …..We strive to offer excellent customer service and welcome everyone to stop in for a visit. We have been known for our grooming shop and continue to offer these services along with dog and cat food and treats!! Our groomer takes great pride in her work and we have a clean, professional, high quality work ethic. We focus on each individual pet rather than having a "grooming factory".

Stole over $150.00 from us…read more We went into this store to purchase dog food for our dogs. We purchased $150.00+ in dog food. At the card reader it said "Accepted Thank You". However, the register froze and did not print a receipt. The cashier saw that it said "Accepted Thank you" because we showed him as soon as we realized the register froze The store manager, Natalie Safford, had us wait well over 15 minutes while they tried to find the receipt from another cash register. It wasn't found. Online, our bank showed the transaction "Pending". Natalie asked us if we wanted to run the transaction again. No. No way were we going to pay for it twice. So we purchased 4 cans and left. Natalie said the transaction should fall off from pending on our banking site in a few days. She said if it does go through on our end, to let her know and she will give us the dog food. Its three days later. The transaction went from Pending to Paid on our online banking app. We called Natalie who looked up the receipt again on their end. According to Petsmart they have still not received payment. On our banking end it shows it paid. They will not let us come get our dog food. Oh but Natalie did give me a hand written note on her card giving us 20% off our next purchase. So we called the corporate office in Phoenix Arizona. Customer Care. We spoke to Caitlyn who looked up our account and told us the same thing. Caitlyn said that if it still doesnt show as paid in their treasury department then we can contact our bank because "the payment is on hold". On Hold? It shows as Paid. So I told Caitlyn that I would be posting a negative review on Yelp and every other social media website I can find and if they let us pick up the dog food, we already paid for, then I will remove the negative reviews. Cailyn told me I can do as I please. Imagine that, customer care giving me permission to do as I please. Sounds racist to me but that's my reality

Do not take your dog here for grooming. There are plenty of other options in Muncie and the staff…read morehere is very rude. But, if you don't love your dog...go ahead and take them. 0 stars