I go to the Pet Supplies Plus at least twice a month for my Yorkie Cali & the Customer Service is…read morealways on point, they greet you with a smile when you first enter & someone is always willing to assist you with so much energy that sometimes I stay & shop a little longer if I have time. Also, they have great supplies for all animals, its really a great place to shop at & the prices are great too!

Called about a walk-in appointment for nail trimming. They told me to be there at a specific time…read more I asked if I needed an appointment, was told no, that as long as I showed up at the time I would be seen. I showed up 15 minutes earlier and guess what? "We can't see you because you don't have an appointment, earliest we have is 3 days from now." In the meantime, my dog is stressed and whimpering. Then they tell me they can't see me because I needed my dogs rabies vaccination record. Hey, I get it, you have to comply with regulations. Wouldn't that be important to mention BEFORE I drove there with a dog having a panic attack? It does not take a PhD in law, education, Russian Lit, or anything of the sort. All it takes is: "Make sure you have an appointment and you bring the vaccination records with you, otherwise we will not be able to see you." There, I did the heavy lifting for you guys. It used to be the best place in town, now I would not recommend it to anyone.

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.

Took my lil fur baby shopping for a new bed. This was our fourth store and we found one he loves!…read moreThe small dog bed selection was limited, but had exactly what B was looking for so it was paw-fect; he was happy! The staff was helpful, checked in to make sure I was finding everything and to answer any questions... at checkout they shared the return policy (tags on, great condition beds can be returned/exchanged). Moments after placing the bed on the bed, B climbed in, got comfortable and fell asleep! Haha, annnd... it's his now, no returns needed. If you're in the market for a dog bed I highly suggest the donut style; it's Bentley approved ;)

I purchased what I thought was a toy poodle and after having the vet confirm because of my babies…read moresize, he is indeed a mini poodle. My issue with Happiness is the initial conversion with the manager is she basically stated he's yours now. My puppy is 14 pounds 2 ounces and the average toy is 6-8 pounds. My baby is clearly double the size. I was told his paperwork says toy and that his size is due to genetics and they won't honor anything pertaining to him. All of his paperwork states AKC toy and that is what Happiness is standing behind. BEWARE

Happiness is Pets started in Schererville, IL in 1987 and recently expanded into Indianapolis with…read morethis Castleton location set at the end of a strip center directly across from Castleton Square Mall. While the name is Happiness is Pets, they offer only puppies. This includes over 50 breeds, though my guess is there were about a dozen different breeds on-hand when I visited here in Indy. Happiness is Pets works with Purdue University's Canine Care Certified program, a certification program for care that goes beyond required national standards. Happiness is Pets notes that they do not use puppy brokers. Their breeders are all USDA approved and many are visited on a monthly basis by the company. All of their breeder's kennels are required to have direct access outdoor runs available to the puppies 24/7. These runs open up to larger social areas around 2500 square feet with their largest one being three acres. They have a strong emphasis on dogs that are socialized with other dogs and with humans. The vast majority of the dogs I saw today were purebred. In terms of accessibility, there's a ramp at the end of the sidewalk for this strip. It's right next to Happiness is Pets. The front door sticks a bit, though I could open it. The shop itself has a very open concept and is easily accessible. The cages weren't particularly great for interacting with the puppies - somewhat disappointing, though these are still puppies and learning. Each container was quite clean and well-kept. If anything, I'd say the shop was a bit sterile. Each puppy was named with a brief description offered of the breed and ideal situations for it. There were 1-2 employees working the floor and one behind the living areas doing a round of feeding. As this is not a shelter or rescue and many of these dogs are purebred, prices were typically for purebred puppies and ranged from a few hundred up to around $4,000. There were a handful that were on sale. I was greeted upon entry and offered help one other time. There's an obvious effort to project professionalism given that all employees wore scrubs. Happiness is Pets offers a 4-year health warranty on puppies along with a willingness to cover any vet care (using in-network providers) if an ailment surfaces within the first 30 days. You can also get a free wellness check-up within you and your puppy's first seven days. I liked an awful lot here, though found the selection leaned toward the family and trendy doodles and similar. I recall seeing a beagle, a French bulldog or two, one miniature dachshund, and maybe something else but I was struck by how many doodles were in the place. The employees were friendly, though as I was watching the employee feeding the puppies I was struck by the lack of interaction. I realize it's a job, but for a business that emphasizes socialization it seemed like feeding time would be a time when that happens. There was one puppy, in particular, who was incredibly excited to see this employee but the employee just quickly put the food in and turned around. I found the interaction weirdly lacking (especially when it was obvious a customer was watching). The containers/cages were definitely nicer than most pet shops and a tad larger than most. They also had some supplies on-hand. I didn't count how many puppies were present, but essentially it was two sides of the shop with rows of two on each side. Again, these are all puppies and not any full-grown dogs. There's I believe four individual areas right in the middle of the store that are ideal for human/puppy encounters. There's an awful lot to like here and an obvious effort to work against pet store stereotypes. However, there's also a lot of sterility here and the lack of interaction with dogs along with employees who don't seem to do so bothered me. All the dogs I saw looked healthy and for the most part were free to be either energetic or relatively chill, however, in a store with "happiness" in the title I suppose I expected a little more happy in the atmosphere. I'll likely return in a bit to get a better feel as they get settled. While I tend to agree with most that shelters and rescues are preferable, for those seeking a purebred this is certainly an option and there's a certain benefit to having a strong warranty. My favorites this time around? The beagle and the miniature dachshund, though a couple of the doodles did seem particularly interested in the wheelchair. It has been awhile since a more traditional pet shop owned up. It'll be interesting to see how the area responds. At the very least, check it out if you're in the Castleton area.

Fantastic store with wonderful employees! We moved into the neighborhood last spring and noticed it…read moreon a walk with my dog. He has a few dietary restrictions and staff was more than happy to help me find a variety of high quality dog food that met our needs. They also carry just about anything up could need for many pets. But the staff is really the icing on the cake for this place!

My husband and I will be loyal customers of this store for as long as we have pets to tend to…read more Fantastic customer service, friendly, polite, helpful people. Clean store, great assortment of things you might need for pets and also neat decorations too. I bet you can find a pretty good gift for a pet lover in here!! So many years later and we are still loving you guys! Don't change!

I wished they had Weruva cat food as it's my fave. I hate going to Petco!! Variety of grain free…read morewould be nice and brand names like FROMM, ACANA, ORIJEN. Staff is always helpful and nice! App is more user friendly than Petco as well.

(not grooming related)…read more awful wait times for pick up orders. might as well just go into the store and get what you need instead of ordering it online. unless you have PLENTY of time to wait. in the end, they didn't even have everything i ordered even though it said IN STOCK online.

Visiting the area walked in and was blown away at the setup and the availability of plants and…read morefish. Too bad they aren't closer to where I live. Would be there regularly would definitely visit again when in the area!

Okay equipment store, I'd stay away from the saltwater section, butterflyfish was parasite ridden…read moreand died 5 days into quarantine.

So my 15 year old dog is spoiled. He's got all sorts of allergies, so I love being able to pick-up…read morefreshly made dog treats. At Three Dog, I can ask about ingredients and select options that will not cause problems for him. Yesterday, I made the trek down to Broad Ripple. I found peanut butter treats that were perfect. He loved the treats. The clerks are friendly and helpful." They carry an abundance of products to treat your pup like a king. There were walls of toys, treats, collars and other assorted canine needs. I was even able to watch treats being iced. Parking is a bear in Broad Ripple and not free. I ended up parking two blocks away.

I absolutely love this bakery and am stoked they added a location on mass ave. The cookies are the…read moreabsolute cutest and of course my dog is equally (if not more) obsessed. Definitely a must if you are in the area!

Misleading Sales Tactics and Zero Breeder Transparency…read more I recently visited the PuppyGram location on Allisonville Road in Indianapolis and had a disappointing and concerning experience. The person I dealt with claimed to be an AKC judge, but when I started asking fair and basic questions about the breeder, the parents' health testing, and AKC lineage, he became extremely defensive. He refused to help me navigate the AKC website to verify the information on the parents. I did report his AKC judge claim to AKC. He used this title to try and gain trust but then acted suspicious when questioned. When I asked about health clearances (hips, eyes, heart--common for Golden Retrievers), there were none. No pedigree info, no OFA certifications, nothing. I was given AKC paperwork, but it was clear this was only to make the puppy seem more valuable. When I asked deeper questions, I was told "You don't need this dog," and pressured by fake urgency tactics like "Someone else just texted me about her." I later learned the breeder listed has no public track record of responsible breeding or health testing for Golden Retrievers. Please be cautious when buying from here. Do your research and don't let paperwork alone make you think you're getting a responsibly bred puppy.

My original post about this place was removed as was another person's post about how bad this place…read moretreats the puppies. The live in glass cages that are much too small and are showing behavior signs of stress. The pups are either pacing or shut down. Do NOT get a puppy from this place!

I have bought four parakeets from them and three have died. I don't know what keeps happening but…read moreit's ridiculous. They aren't cheap but my one needs a companion

This place is horrible! They do not care about any of the animals! My son bought two fuzzies(mice)…read morefor his ball python. The day after the snake ate them he became lethargic and his scales became dark red. He was having a hard time breathing. My son held him and he died in my sons hands. This place is ridiculous and inhumane! They are not educated about these animals nor do they care. This place should be shut down!

My dog seems to love going here. When we drop him off he heads right to the door to go out back…read morefor his play dates.

I dropped off our dog for a trim at 4 pm. I was told it would take about 3-4 hours. I missed their…read morecall at 7:40. They texted me at 8:04 that I needed to pick up my dog by 8:30 or pay late pickup fees. I was already warming up the car so I left immediately. I arrived at the store at 8:24. I was told I would be assessed a late fee because were already closing. (The posted closing time is 9 pm) I protested that this was unfair and arbitrary. I couldn't know that they wanted to close early, and I had arrived within a half hour of their first attempt to contact me. I appealed to their manager on duty, a woman named Emily Chaison, and she stated that she didn't care if she lost my business.