We used to frequent the store. Now that we are older we really appreciate the delivery service…read more They are always polite and we receive our orders on time.

I went in here to wash my dog No line no wait…read morePretty easy to access anything. I will be coming here to wash my doggie since "winter is here"

The store is so cute, the staff was super nice and helpful with everything we needed. Most of the…read moreproducts are organic which is why i only get my dogs food from here!! I definitely recommend This pet store

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.

I purchased what I thought was a toy poodle and after having the vet confirm because of my babies…read moresize, he is indeed a mini poodle. My issue with Happiness is the initial conversion with the manager is she basically stated he's yours now. My puppy is 14 pounds 2 ounces and the average toy is 6-8 pounds. My baby is clearly double the size. I was told his paperwork says toy and that his size is due to genetics and they won't honor anything pertaining to him. All of his paperwork states AKC toy and that is what Happiness is standing behind. BEWARE

Happiness is Pets started in Schererville, IL in 1987 and recently expanded into Indianapolis with…read morethis Castleton location set at the end of a strip center directly across from Castleton Square Mall. While the name is Happiness is Pets, they offer only puppies. This includes over 50 breeds, though my guess is there were about a dozen different breeds on-hand when I visited here in Indy. Happiness is Pets works with Purdue University's Canine Care Certified program, a certification program for care that goes beyond required national standards. Happiness is Pets notes that they do not use puppy brokers. Their breeders are all USDA approved and many are visited on a monthly basis by the company. All of their breeder's kennels are required to have direct access outdoor runs available to the puppies 24/7. These runs open up to larger social areas around 2500 square feet with their largest one being three acres. They have a strong emphasis on dogs that are socialized with other dogs and with humans. The vast majority of the dogs I saw today were purebred. In terms of accessibility, there's a ramp at the end of the sidewalk for this strip. It's right next to Happiness is Pets. The front door sticks a bit, though I could open it. The shop itself has a very open concept and is easily accessible. The cages weren't particularly great for interacting with the puppies - somewhat disappointing, though these are still puppies and learning. Each container was quite clean and well-kept. If anything, I'd say the shop was a bit sterile. Each puppy was named with a brief description offered of the breed and ideal situations for it. There were 1-2 employees working the floor and one behind the living areas doing a round of feeding. As this is not a shelter or rescue and many of these dogs are purebred, prices were typically for purebred puppies and ranged from a few hundred up to around $4,000. There were a handful that were on sale. I was greeted upon entry and offered help one other time. There's an obvious effort to project professionalism given that all employees wore scrubs. Happiness is Pets offers a 4-year health warranty on puppies along with a willingness to cover any vet care (using in-network providers) if an ailment surfaces within the first 30 days. You can also get a free wellness check-up within you and your puppy's first seven days. I liked an awful lot here, though found the selection leaned toward the family and trendy doodles and similar. I recall seeing a beagle, a French bulldog or two, one miniature dachshund, and maybe something else but I was struck by how many doodles were in the place. The employees were friendly, though as I was watching the employee feeding the puppies I was struck by the lack of interaction. I realize it's a job, but for a business that emphasizes socialization it seemed like feeding time would be a time when that happens. There was one puppy, in particular, who was incredibly excited to see this employee but the employee just quickly put the food in and turned around. I found the interaction weirdly lacking (especially when it was obvious a customer was watching). The containers/cages were definitely nicer than most pet shops and a tad larger than most. They also had some supplies on-hand. I didn't count how many puppies were present, but essentially it was two sides of the shop with rows of two on each side. Again, these are all puppies and not any full-grown dogs. There's I believe four individual areas right in the middle of the store that are ideal for human/puppy encounters. There's an awful lot to like here and an obvious effort to work against pet store stereotypes. However, there's also a lot of sterility here and the lack of interaction with dogs along with employees who don't seem to do so bothered me. All the dogs I saw looked healthy and for the most part were free to be either energetic or relatively chill, however, in a store with "happiness" in the title I suppose I expected a little more happy in the atmosphere. I'll likely return in a bit to get a better feel as they get settled. While I tend to agree with most that shelters and rescues are preferable, for those seeking a purebred this is certainly an option and there's a certain benefit to having a strong warranty. My favorites this time around? The beagle and the miniature dachshund, though a couple of the doodles did seem particularly interested in the wheelchair. It has been awhile since a more traditional pet shop owned up. It'll be interesting to see how the area responds. At the very least, check it out if you're in the Castleton area.

The staff is professional, caring, and positive. They always asks our pets and animals that visit…read moreour home.

Fantastic store with wonderful employees! We moved into the neighborhood last spring and noticed it…read moreon a walk with my dog. He has a few dietary restrictions and staff was more than happy to help me find a variety of high quality dog food that met our needs. They also carry just about anything up could need for many pets. But the staff is really the icing on the cake for this place!

I have been coming here for my dog to get her dog food and any other necessities for my dog. This…read moreis my go to and they haven't disappointed me yet. I love that you can earn points that ends up getting you rewards for money off on your next shopping trip. The store was clean despite animals being able to be brought into the store. I typically try to let my dog come here on my trip just so she can get out of the house which she does pretty good here. I love how they have poop bags inside the store in case a dog has an accident inside the store then the owners can clean it up. Customer service is great and prices are very reasonable. I love that you can order on the app and do a pickup either in the store or sit in your car and they will bring it out to you. If you have pets than you should definitely be checking out PetSmart for your pet's needs.

At other locations, I've had staff call ahead if they're short-staffed so I could reschedule -- but…read morenot here. They wasted my entire day without any courtesy or communication. I told them I'd be waiting in my car since I live over 30 minutes away and had a haircut at 3 PM. They assured me my dog would be ready in 2-3 hours. I went grocery shopping, ran a few errands, and came back at 7 PM -- only to be told I'd still have to wait another hour. When I said this was unacceptable, I was told they were short-staffed -- something they could have easily communicated before my appointment. Instead, they kept my dog for four hours and only gave him a bath -- then charged me for it. Their general manager, Cynthia, was not there. Instead, I had to deal with Conner, another manager, who argued with me and claimed I came back later than I did. No one apologized for wasting my time or for failing to communicate. I will never return to this location and strongly suggest you don't either

Visiting the area walked in and was blown away at the setup and the availability of plants and…read morefish. Too bad they aren't closer to where I live. Would be there regularly would definitely visit again when in the area!

I am possibly looking to get back into the aquarium hobby after 30+ years since I last was into it…read more So I looked up shops in Yelp and The Reef jumped out, especially since I was going to be stopping by Sullivan's Hardware today to pick up something. The place was really busy, but I was able to speak to a very nice young lady named Evelyn (I believe... I'm extremely bad with names, but think that was it. If not Apologies). She really took the time to help me catch up on some of the changes in the hobby and focus in on somethings I think I may like. I have more research to do but will definitely be back when it comes to make some critical decisions and buy some of the key components such as aquarium itself, substrate, filtration, etc. Really appreciate the time she took with me. I'm not an expert to be able to "grade" The Reef like some may be able to, but I can speak to how they treated me today. The Reef seemed to have a depth of products to help someone just starting out at a small scale, to the very experienced hobbyist looking to go to the next level or the advanced aquarium keeper who needs to pick up some specific item. (I took the pics to help me remember some of the items I was looking into but figured they would be good for this review as well)

So my 15 year old dog is spoiled. He's got all sorts of allergies, so I love being able to pick-up…read morefreshly made dog treats. At Three Dog, I can ask about ingredients and select options that will not cause problems for him. Yesterday, I made the trek down to Broad Ripple. I found peanut butter treats that were perfect. He loved the treats. The clerks are friendly and helpful." They carry an abundance of products to treat your pup like a king. There were walls of toys, treats, collars and other assorted canine needs. I was even able to watch treats being iced. Parking is a bear in Broad Ripple and not free. I ended up parking two blocks away.

I absolutely love this bakery and am stoked they added a location on mass ave. The cookies are the…read moreabsolute cutest and of course my dog is equally (if not more) obsessed. Definitely a must if you are in the area!

Misleading Sales Tactics and Zero Breeder Transparency…read more I recently visited the PuppyGram location on Allisonville Road in Indianapolis and had a disappointing and concerning experience. The person I dealt with claimed to be an AKC judge, but when I started asking fair and basic questions about the breeder, the parents' health testing, and AKC lineage, he became extremely defensive. He refused to help me navigate the AKC website to verify the information on the parents. I did report his AKC judge claim to AKC. He used this title to try and gain trust but then acted suspicious when questioned. When I asked about health clearances (hips, eyes, heart--common for Golden Retrievers), there were none. No pedigree info, no OFA certifications, nothing. I was given AKC paperwork, but it was clear this was only to make the puppy seem more valuable. When I asked deeper questions, I was told "You don't need this dog," and pressured by fake urgency tactics like "Someone else just texted me about her." I later learned the breeder listed has no public track record of responsible breeding or health testing for Golden Retrievers. Please be cautious when buying from here. Do your research and don't let paperwork alone make you think you're getting a responsibly bred puppy.

Closed today for Easter walked by at 12pm. Why are they left all day and night in these prison…read morecells. Where do they pee and poop. It was extremely hot today and know it was terrible in those boxes. Hopefully even though they were closed today someone checked up on then for food and potty breaks. This place is horrible

We had an excellent experience with Kyle at Uncle Bill's on 38th Street! Even though it was almost…read moretime for his shift to end, he never rushed us and went above and beyond to help us surrender a pleco that had outgrown our tank. He then took the time to help us choose new fish and made sure we understood how to properly care for them. Kyle was incredibly kind, patient, knowledgeable, and genuinely cared about both us and the fish. His outstanding customer service made the entire experience easy and positive. Uncle Bill's is lucky to have him. We will definitely be back!

I have bought four parakeets from them and three have died. I don't know what keeps happening but…read moreit's ridiculous. They aren't cheap but my one needs a companion

My dog seems to love going here. When we drop him off he heads right to the door to go out back…read morefor his play dates.

I dropped off our dog for a trim at 4 pm. I was told it would take about 3-4 hours. I missed their…read morecall at 7:40. They texted me at 8:04 that I needed to pick up my dog by 8:30 or pay late pickup fees. I was already warming up the car so I left immediately. I arrived at the store at 8:24. I was told I would be assessed a late fee because were already closing. (The posted closing time is 9 pm) I protested that this was unfair and arbitrary. I couldn't know that they wanted to close early, and I had arrived within a half hour of their first attempt to contact me. I appealed to their manager on duty, a woman named Emily Chaison, and she stated that she didn't care if she lost my business.