I really like shopping at this location. I bring my pup here for grooming every 5-6 weeks, and I…read moretake the opportunity to browse after dropping him off. This PetSmart always seems to be well-stocked on food, treats, and supplies. It's fun to browse the toy aisles, even though my dog definitely doesn't need more toys. Occasionally I can't resist when I find something new or unique. The employees are always super friendly, and it is easy to find someone if you have questions or need assistance. The grooming department has convenient hours and excellent groomers. I actually started coming to this location after following our groomer here from her former location.

We tried taking our dogs to be groomed at this location but they would not do it because one dog…read morehad matted ears and the other dog had an ear infection. My dogs are cocker spaniels - known for chronic ear infections. I have her ears treated constantly for this and never had a groomer turn us away before for this, or any other reason. I should note that the reason we tried PetSmart for grooming is because our regular grooming service was experiencing some staffing issues. Well we took our dogs home and I called the manager at PetSmart to complain about this situation. He agreed that an attempt should have been made to groom the cocker spaniel with the matted ears, and that the ear infection on the other dog may have been a judgement call, but he did offer for us to bring our dogs back to have them groomed at a 50% discount. I agreed and we scheduled that for a couple of weeks later. During those two weeks, we trimmed the matted ears on our own (did not take long) and continued treating the ear infection on the other dog. When we returned for our second appointment, the groomer accepted the dogs and said it would take about three to four hours (understandable). I had not even made it home from dropping the dogs off when I got a call that the dogs were ready to go home, and that they only partially groomed them both. They partially shaved one cocker spaniel but didn't finish her face and left three paws untouched. They told us "The one paw is all that she would let us do." She looks incredibly goofy. The other cocker spaniel (which we had previously trimmed the matted ears ourselves) looks even goofier. They said he has matting under his arms that they can't take care of. Took getting him hime I so find some very MINOR matting. It is nothing I can't cut out with a pair of scissors in about two minutes! Maybe had they groomed him the first time, that matting would not have been an issue. Now, keep in mind they only worked on my dogs for a half hour of what should have been a three to four hour session. They said nothing about him being matted in those areas during our first trip. Even so, isn't a groomer supposed to take care of such issues?! They went so far as to say that we need to take him to the vet to have the matting cut out. We have been dog owners all our lives and have NEVER been turned away by ANY groomer in the past for ANY reason! I called our vet and our regular groomer who both agree that this is just laziness on the part of PetsMart's grooming service. I have now scheduled them for grooming services with our regular groomer even though it will be a little while based on staffing issues. I will not name our regular groomer but they are very reputable in this area. They do a great job, and they shared with me that they are not surprised by our experience with PetSmart and that they have heard the same kinds of complaints from several others. Never again will we give this place a penny's worth of business. Stay away from this place and go somewhere else that actually cares about dogs and enjoys grooming them. This is pure laziness and incompetence.

Such a wonderful pet store! The staff were incredibly friendly during the entire visit. They…read moreasked my cat's name, offered him treats, and were very friendly with him. The inside was very clean and organized. They also had an area where you could bathe your dog if you wanted.

Took my lil fur baby shopping for a new bed. This was our fourth store and we found one he loves!…read moreThe small dog bed selection was limited, but had exactly what B was looking for so it was paw-fect; he was happy! The staff was helpful, checked in to make sure I was finding everything and to answer any questions... at checkout they shared the return policy (tags on, great condition beds can be returned/exchanged). Moments after placing the bed on the bed, B climbed in, got comfortable and fell asleep! Haha, annnd... it's his now, no returns needed. If you're in the market for a dog bed I highly suggest the donut style; it's Bentley approved ;)

the staff here is so friendly and kind . brought my pomeranian here to get her shots updated and to…read morebe microchipped . i was seen as soon as my appointment was set to start. the vet checked to see if i had any follow up questions or concerns . i like they have fenced in areas for animals to roam . as well as a dog trail for walks . on the inside they also had cat/dog treats . this is going to be my go to now for yearly shots

I've had more experience with the downtown clinic as I don't usually find myself on this side of…read moretown, but they were out of the medicine we needed there so I made the journey up. I love that they're able to fill the gap for new adoptions while we waited to establish care at our vet, and provide affordable spay/neuter services to not only Indianapolis but the surrounding counties as well. Very thankful for their services!

We took our Scotty in for a "Spa Day" and got the works!…read more She received the bath and haircut services. We told our groomer, Lauren that she had started itching due to something in the yard. and she suggested the soothe & repair. It stopped the itching!! She did a wonderful job on her haircut!! I like the eyebrows cut straight across and she did it exactly like I wanted. Very happy we had Lauren do the grooming.

Sales associate acknowledged price tag was wrong, but then refused to honor price on the discounted…read moretag. Cashier made snarky comments throughout checkout interaction and was incredibly non-personable and rude. I was actually taken aback by the experience, and we left our items without purchasing anything as a direct result.

I have bought four parakeets from them and three have died. I don't know what keeps happening but…read moreit's ridiculous. They aren't cheap but my one needs a companion

This place is horrible! They do not care about any of the animals! My son bought two fuzzies(mice)…read morefor his ball python. The day after the snake ate them he became lethargic and his scales became dark red. He was having a hard time breathing. My son held him and he died in my sons hands. This place is ridiculous and inhumane! They are not educated about these animals nor do they care. This place should be shut down!

Wow, a store dedicated to birds. As a backyard bird lover, I always wanted to stop by this new…read morelocation. I guess I would describe the shop as a gift store for bird lovers. They carry a lot of bird themed merchandise such as kitchen towel, jewelry, toys and books. They carry an impressive collection of high-end feeders, bird baths and assorted specialty bird foods. The clerks are friendly and anxious to assist. They offer curb side pick-up which is handy if you are just picking up food. I picked up some bird food and took mental notes on future gift items. The parking lot is a little awkward but better than their previous location. There is handicapped accessible parking by the door. I'll be a regular.

Very helpful and knowledgeable. We went in not having answers. But the staff was friendly and…read morewilling to spend time with us. Will absolutely go back.

Ariane is amazing! My pups jump out of the car and run up to the door when we arrive. They love…read moregoing here! I've tried other places and I wouldn't go anywhere else again.

Love, Love, Love the way my dog look & smells when I pick him up. The owner is really a dog lover…read moreand cares about her craft.

Horrific experience. Essentially paid for a service that never got fulfilled. I've called multiple…read moretimes and sent emails. No one responding. I came across this company because they had a stall at the Zionsville Farmer's market. The samples were liked by my dog so I ordered some. It's one thing to be delayed but another to essentially just bail on the customer. Not even returning a phone call or email. I wonder how does this company even make money? We had to call our credit company to cancel the charge due to services not being rendered. Again, if I see them at the Farmer's Market, I'll let Zionsville market organizers and the city know this company is potentially a bad fit.

This is not a huge location. As a matter of fact I often forget that Brownsburg has a Pet Supplies…read morePlus! They have a large selection of items for both dogs and cats as well as rodents and reptiles. I need to come here more often! The employees are friendly and the store appears clean and well stocked.

Having a Pet Supplies Plus near our house is a huge asset. The store itself is clean and…read morewell-organized, and small enough that you can get in and out quickly. There is an awesome dog wash station inside and the store carries everything you need for your pets. We also saw some fish, reptiles, and ferrets for sale last time we were in, so if you're looking for a new pet, you may want to stop by. My favorite feature is being able to order supplies online and do curbside pickup. My order is usually ready in under an hour and I like the cute notes attached when I pick it up. I will continue to shop here rather than the larger pet supply stores in the area.