This spa wasn't clean. Floor of the waxing room was really in need of cleaning. The towels are old and tattered. One towel even had old crusted wax stuck to it. There were dust bunnies all over the floor. I only looked under the table to look at the condition of the floor because, after I removed my shoes, my bare feet on the floor immediately felt dusty and like I was standing on debris and dust (because I was). It felt gross. Only then did I even think to look under the table to check the cleanliness of the floor. When I looked, I saw dust bunnies along floor boards and corners. The owner says in response below, "[w]e believe that your experience might have more to do with the fact that we kept our commitment to Groupon's policy" No. No it's not. I'm not a liar, so don't imply I am. But she is. See attached photos. She literally lies in her response below and makes up dates to try to justify her trying to squeeze extra money out of me, and probably has done that to countless other Groupon purchasers. Pic of screenshot photo clearly proves that on March 14, 2018, on that very *same* day, I made appointments for *both* of my 2 spa services (3/20 *AND* 4/24 ) and I got my waxes done on 3/20 and 4/24. I did NOT extend either appointment so, no, I most certainly did NOT pay an extra $20 like the owner FALSELY claims below in her reply. I would absolutely NEVER be manipulated out of even one cent by a business that uses unreasonable, greedy and grimy tactics on their clients.
Pros: The woman who did my wax was nice.
Cons: Cleanliness of the spa, ambiance of the spa and customer service.
Cleanliness: Dust and dust bunnies on the floor of the room that I got my wax done. I have to get bare foot on that floor obviously to disrobe for the waxing service. I could have swept and mopped the floor of that waxing room in about 5 to 10 minutes. The dust bunnies didn't accumulate over night. They must have not cleaned that floor in several days, if not weeks. The towels were tattered and old. One of the ones that I was given to use had a bit of old crusted wax on it. Again, not good.
Ambiance: Don't expect a lovely spa environment. I went there 2 times. Both times I entered, it was totally dark inside. The first time I went, there was literally just one person in the place. She was the woman who did my waxing. The 2nd time, there were only her and the owner in there. It's really not a "spa." It's more like an empty, dark salon. Very strange set up to have all that space & it's just dark and no one is even in there and about 95% of the place wasn't even occupied or being used by anyone. Kind of creepy in fact.
Customer Accomodation/Service: The wax was pretty good. Decent temp of the wax. Did feel some hairs left over & some wax still on me after leaving, but not too much so that wasn't an issue really. It just wasn't but acceptable. What I didn't like about the customer service was the attempted upcharge the owner pulled. I got a Groupon for 2 brazilian waxes. I called to make my appointments. The owner told me that I had to get both waxes done before the expiration of the Groupon or I would have to pay an extra $10 to schedule the 2nd wax service if scheduled after the expiration date of the Groupon. I have used Groupon for so many years & spa services I can't even keep count & I don't think I can recall a place that wouldn't honor my Groupon as long as the appointmt was made prior to the expiration date, not the actual service. I mean, why not? The business gets its money when it reports to Groupon the voucher code regardless of when the service is rendered so her telling me I had to pay an additional $10 was just her grimy way of trying to squeeze an extra $10 out of me. The day of my second service, I called to see if I could get the service rescheduled for 2 weeks from then (hoping someone more reasonable, perhaps a partner/spouse would authorize the change or this policy was abandoned, as it should have been). Actually, the second time I asked, the demand got even worse! The woman who answered told me that I would have to pay an additional $20 if I wanted to schedule the appointment after the expiration date of the Groupon! Mind you, I already gave them the one Groupon code for them to get all the money for the transaction from Groupon so they already had all the money from Groupon for the 2 waxing services. $20 was the total cost that I paid for each of the 2 Brazilian waxes, so they wanted me to pay twice as much just to have my wax done 2 weeks from then. Please... I hate businesses that prioritize making an extra few bucks rather than providing the best service to a customer by honoring the customer's reasonable needs & requests, especially when it is literally of no extra cost to the business. If you don't value providing reasonable accommodations over squeezing a few extra bucks out of your customer just because you can, then forget about it. I will never patronize your business again. read more