They have gone completely to the computers. Cannot speak to a live person. The AI will offer to…read moretake a message but that doesn't mean a liver person is going to call you back.

Timely appointment; excellent communication; efficient service. I recommend this dealer.read more

Lucky for me I bought my car at Fred Beans Subaru Car Dealership. Most recently I "smacked" my…read morecar's rear fender. Because of CARSTAR Auto Body Repair association with Fred Bean, I took my Outback to them. I want to let the public know what a wonderful experience I had with CARSTAR. Their professionalism throughout the one week my car was in for repair, was impressive. They made sure via text the repair status. They were efficient, speedy, and their craftmanship was excellent. I would highly recommend CARSTAR for any and all collision problems.

Extremely frustrating. Communication among employees is poor, the information being shared is often…read moreinaccurate, and promised timelines are not met. This was experienced both during the car-purchasing process and again when the vehicle was at Carstar for repairs.

I have been buying from Fred Beans for years, and we just purchased our first lease from their…read morehyundai section. The experience was very good, the building is clean, and the staff is friendly. Ask for Anthony Duckett, he is the only salesman we will see, and he will get you in the car that you want. Andrew Cave is the manager, and was also very pleasant to work with. We will be back just to support these two people again.

Extremely disappointing experience with Fred Beans Genesis/Hyundai of Doylestown, particularly with…read moremanagement. I purchased a 2025 Genesis GV80 that was advertised and sold as Certified Pre-Owned with 27,865 miles. When it arrived, it had 29,069 miles, 1,204 more miles than advertised and stated on both my purchase agreement and odometer disclosure. None of those additional miles were communicated to me at all, and the dealership subsequently had to issue corrected paperwork. I then discovered the vehicle had not been properly entered into Genesis's system as CPO, preventing me from activating the 3 years of complimentary Genesis Connected Services specifically advertised with the vehicle. Management told me they would not correct the CPO status until I signed and returned the replacement paperwork (and I'm out of town right now and have to find a way to print sign and scan to send it back to them), which is only required because of their original mileage error. My salesperson, Guram, was helpful, but the way management handled these issues after the sale has been incredibly frustrating. Customers shouldn't have to fight to receive what was advertised and correct errors they didn't create. I have now escalated the matter to Genesis Customer Care and the BBB.

Another Outstanding Experience with the Thompson Organization!…read more We have been loyal Thompson BMW customers for many years, purchasing numerous vehicles and referring many friends and acquaintances to their BMW dealership. However, this was our first venture to the other side of the Thompson family, the Lexus dealership in Doylestown, and I'm happy to say the experience was every bit as exceptional as we have come to expect. We were looking for a sports sedan and reached out to Ryan McKinnon. I had dealt with Ryan a couple of times in the past while helping friends, and he had always been courteous, respectful, and incredibly detail-oriented. I explained exactly what we were looking for, and within minutes, Ryan found the right car at the right price. The entire process was remarkably easy and stress-free. It's wonderful to see that the same values of loyalty, honesty, and integrity carry across all the Thompson businesses. Unfortunately, those qualities can be difficult to find in today's business world, which makes this experience all the more refreshing. We picked up our new car this morning and were greeted by Sharon Gigliotti, their business manager. What an absolute joy! I didn't feel as though I had simply completed another business transaction. I genuinely felt like I had walked away with a new friend. Sharon made the experience that special. I cannot compliment the ownership of the Thompson organization enough. They have managed to assemble a team of people who consistently demonstrate the values that should define every business: honesty, integrity, professionalism, and a genuine commitment to their customers. That is no small accomplishment, and it speaks volumes about the leadership behind the organization. Bravo to the entire Thompson organization for a job exceptionally well done! Our experience at Lexus of Doylestown has reinforced everything we have come to appreciate about the Thompson name over the years. We are thrilled with our new car and look forward to continuing our relationship with the organization. It's reassuring to know that our automotive future is in such good hands. With Thompson behind us, I know our future is bright!

Thompson Lexus is a first class operation from sales to service. I had a 5 star experience buying…read moremy NX F sport and look forward to getting back in the Lexus family. I had a Lexus a few cars ago and absolutely love their service department, it is top notch. Unfortunately in the two months since I purchased my car I have become the Duke of their service department. I purchased my auto at night , it was a certified 2 year old auto so I wasn't too thorough examining the car. The next day I was examining the NX in the daylight and noticed some serious damage to the front of the vehicle. Someone hit a curb and the front spoiler was severely damaged as well as the front air dam. They replaced the parts but it took 3 visits, the first time they thought they could touch it up , then the second time they fixed one of two damaged pieces. The third time was a charm and they have a happy customer. I can't imagine that they were aware of this damage as it was definitely over $1,000 to fix and nobody would buy a certified vehicle with that amount of damage. I am thinking a lot attendant or salesmen hit a curb and didn't report it. It worked out for me and I was impressed with service department. 10-7-19 went from 4 stars to 3 and the three is gracious. Rear hatch motor stopped working, took it in for inspection and asked to fix hatch. Hatch wasn't fixed , worked a few times, then didn't. Had to bring it back to fix , they didn't replace rear fender plastic fastener... had to wait 4 weeks for hatch part , brought it back they replaced the fender fastener. Last week discovered it had fallen out and fender wasn't secured. Three visits to fix the hatch, three visits to fix a simple fastener.... starting to wonder what's going on? 8-24-23 back to 5 stars... they have me a strong trade in my preowned Lexus . Process was super quick and easy and they didn't have anything I wanted but I bought a NX F sport elsewhere. Two services at their new updated service center and very pleased...

I know the car market is bonkers right now. I was in need of a new car, as my lease was up…read more Fred Beans offered me a very competitive price for my car, and helped me get in to a new one, all in 3 hours. I wont go to any other subaru dealer. Specifically ask to work With Anthony in sales, if you come here. Best of the best!

I purchased a 2013 Subaru Crosstrek and from the start, this dealer was very accommodating…read more Usually when you buy a used car, it's a crap shoot. I found an issue a few days later that exposed a leak. They took the car, gave me a loaner and fixed the issue. I highly recommend from sales and service, a great place to buy your next Subaru

Had a great experience buying a car here. Andrew was fantastic, helped us find the right vehicle…read morefor our family and didn't try and upsell us.

I would like the say thank you to Andrew the salesman and Christian the finance manager! Came from…read moreNJ to buy a certified preowned 2023 Ram 1500 Laramie, and they made the experience wonderful, no lies! Financed in house, got the extended warranties so by the time it's paid off it's still got a bumper to bumper warranty! I cannot recommend Fred Beans enough!

Vintage! Did somebody say vintage is back?!…read moreLooking good bad in blue like a true nondemocrat Like a royal tank fit for three Like the practical voluptuary Like the impractical still std car warranty (just get the extended-so worth it) Best dressed in black So sweet makes me wanna sing Bah dah dot dot Bah dah dot dot bah dah dot dot bah dah dot dot dot (like Cole Porter) she's delightful so delicious so delectable so delirious (like me) so dilemma (like me too) so delimit so deluxe(get the platinum trim)-it's delovely! Please! ill take a water (scratch that) make it two. Bah dah dot dot-yeah! ! (Please make sure the bow definitely is red-.)

Called ahead to come see 6 vehicles. Spoke with multiple people multiple times throughout the week…read moreconfirming cars would be available to see - even set up an appointment with confirmation. When I arrived, Ivan the salesman had zero information on any cars I wanted to see. Asked what I was interested in. Took us to another dealer to look at some of the cars we had noted, after all turns out ZERO of the six cars that they had confirmed would be there to look at were available. Manager was generically apologetic and offered no recourse. Bland personality, zero accountability, and a scam to get you in the door to look at more expensive vehicles. Utter waste of time.

I was visiting from out of town and needed some work done on my Honda. I spoke with Bob and he was…read morevery professional. Quick to respond to me with detailed information I needed to make a decision on what my car needed to have fixed. I didn't feel any pressure at all and I actually had a much better experience with this Honda dealership than I have previously had back in my home state with other Honda's I've owned. Would definitely return to have work done here.

I would not recommend & I would not recommend Ashley. They will overcharge, add fees, & very poor…read morecommunication throughout the service of my vehicle. Ashley called five minutes before they closed & assumed me not answering was my consent to charge me for nothing. Support the local businesses & don't fall for their trap

I love my X5. It's an amazing car. I think the service technicians know their stuff and I trust…read morethem 100% with the care & service of my car. So why only 3 stars? The people working in the service department on a Thursday morning at 7:45 who could not be bothered to acknowledge me. I had an appointment scheduled for a set of new tires. I drove into the service bay, the man greeted me professionally, gave me a number and instructed me to give it to the service department inside. I went in and there were at least 10 people sitting behind computers. At least 3 people standing and leaning against the counters doing nothing. No one acknowledged me. No one. There was no one else being helped. It was just me. No one was on a call. I walked up and down the counter trying to make eye contact with anyone to acknowledge me and help me. I did this for about 2 minutes. Poor, poor customer service. And to top it off, 3 of the employees seemed to be discussing another employee that they seemed to have issues with...within earshot of everyone. So unprofessional. I was finally asked by someone who came from another area if I needed help. The employees behind the computers all looked pathetic, like they truly couldn't be bothered by the very thing that gives them a job...customers. Wow. And by the looks of the most recent reviews, I am not the only person who is experiencing this apathetic bunch of people. Come on, Thompson, get it together.

Called service department to have "check brake light" sensors on my X5 reset. Was told that, if the…read morebrakes weren't done at Thomspron BMW, they won't do it. I bought the X5 at Thompson BMW so I thought that won't be a problem. Was I wrong. Currently I'm shopping for a new vehicle, and guess which dealer won't be on my list, yes you guessed it. P.S. That was only one of the problems I had encountered at this dealer.

I asked for an out-the-door quote on a base model, no extras, no dealer add-ones, no prep fee, no…read moreridiculous doc fee. They gave it to me. They asked if had a trade-in, I said not sure. The asked if I ranted to lease or purchase. I said not sure. They asked if when I wanted to test drive the vehicle. I said, not yet, still looking at other models. They said fine let us know when you want to proceed. They have followed up twice in the last two months to check on status. A great quote and no pressure.

Customer service promises to reply' "at their convenience." Almost a week and I haven't heard back…read more Guess I'm not convenient!