I came here the second time to enjoy some sweets. This chocolate store kept the good quality and maintained their standards. I ordered an almond mascarpone and champagne truffle. They were excellent!! Almond mascarpone was quite light, fluffy and soft that I didn't feel too filling or sweet. It was about right! The champagne truffle had different layers of chocolates. Yummy! It was irresistible! Chocolate lovers should order the champagne truffle. Now Vancouver is having the hot chocolate festival. Thomas Hass has Mumbai meets Paris and Caribbean for this festival. I ordered Mumbai meets Paris. It was a great combination of both chai spiced 62%dark hot chocolate with the orange and Grand Marnier Chantilly, Praline. The customers kept coming into the store and bought sweets, pastries and cakes. The boss Thomas Hass was there to help out and even fixed the door that made squeaking noise. There were other options such as macaroons, bread and croissants if you didn't like cakes and other pastries. It is great to come here with a date or a small group of friends to enjoy the sweets. read more

See all

Thomas Haas Bakery is a gorgeous store in a lovely neighbourhood. The pastries, however, are more exceptional than its vicinity. Tucked away among the myriad of commercial buildings on Broadway is an otherworldly store. Its molecular decor is exciting and energizing and takes you to the essence of baking and chocolate. On our visit their we had their kouign amann, a French pastry, hazelnut danish, and pain au chocolat, a chocolate croissant. The multitudinous layers of the amann varies between three delicious crunchy, fluffy, and sweet custard-like layers. The crunchy caramelized sugar on top brought the entire pastry together. The hazelnut danish subtly demonstrated the power of hazelnut by itself, forming a fluffy cake-like pastry with multiple rings. The fluffy layers of pastry and hazelnut were harmonious and delectable. I had the most fun with the pain au chocolat because it is such a simple pastry, yet the two main elements--the chocolate and the croissant--bond in an ultimate pairing of the taste buds. Needless to say I savoured every bite of it. Moreover the service was expedient and friendly. This place will always be on my mind when I want a scrumptious pastry. read more

See all

In search of great croissants, I was told I must stop by this place. Even though we came by in the afternoon, there were freshly baked croissants coming out of the oven. The buttery plain croissant is definitely my favorite so far in town. It has the right 'level' of flakiness and a good balance between 'air gap' and bread. We also ordered a good looking cake with raspberry which was decadent. It was a nice day so we got outdoor seating. What a great place for an afternoon break! read more

Thomas Haas Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

One of my go-to places for relaxing with a nice cup of Americano. So smooth!!! Tastes amazing right down to the very last sip!!! Their chocolates and pastries are delicious too! I would rank this place one of my top three cafe's in Vancouver. The other two being: 49th Parallel and Milanos. Definitely a must try for visitors from out of town and those who appreciate great quality. You can really tell, Mr. Haas and his friendly staff are passionate about their: Coffee, Chocolates and Pastries. Being really popular, this little cafe can get quite busy. However, lineups go by fairly smoothly and quickly. Seating is limited. They do have a covered patio for those sunny afternoons. It doesn't always rain in Vancouver!!! :P Highly recommended! Excellent quality! You'll leave their place feeling better! What are you waiting for? Just go!!! :) read more

See all

Very small place but the food, chocolate, pastries and coffee makes up for the lack of space and makes it worth it. I visit this place every time O am visiting Vancouver. Must try for sure. read more

I was craving for a coffee and chocolates after lunch. We went there after 2.30pm, they were extremely busy and we saw the long line up before we went in. I wanted to get double baked almond croissant and coffee to go. After 10 mins line up, the almond croissants was sold out. I was so disappointed and got few chocolates to compensate for long line up. read more

I love their desert. Only one thing. I wish they would open late. They close too early and it just doesn't make sense for me to have desert before my dinner. Their cakes are wonderful. I have tried almost everything on their menu except their coffee and tea. You just can't go wrong here. Decor is awesome. Only one thing is that this place is super busy on weekend and you might have trouble finding a seat. read more

Thomas Haas Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

We ordered take out as all the chairs were taken despite it being 2pm. We ordered the matcha latte which was okay. We also ordered the double baked almond croissant, which we were excited to try as we saw many reviews highly recommending it. We tried the croissant in the car and before we even took a bite the smell of butter completely took over. I couldn't eat more than two bites as it felt like I was taking a bite out of a stick of butter. We also ordered some pastries: matcha Yuzu cake, special of the day (some kind of chocolate fondant cake), and a peach tart. The peach tart was similar to the croissant -reeking of butter. The matcha cake was nice, but I'm not a fan of the sour filling. My favorite was the special of the day. However, nothing we tried is going to entice us to make the drive all the way back. read more

Thomas Haas Chocolate - Matcha yuzu cake slice - Chocolatiers & Shops Near Me - Vancouver, British Columbia

Ordered an earl grey tea. They gave me a rooibis tea. I told staff that we ordered an earl grey, but all the team members said the cashier confirmed twice that I said a rooibis tea and refused to exchange. I don't even know what rooibis is. Great customer service. read more

The best almond croissant I had in Vancouver. It is almost as good as the ones we have in Montreal. If you have never this, try it - in the morning, in the afternoon or after work, just take a dare and have it. You will never regret it. read more

Thomas Haas Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

It was my favourite place up until today. The desserts are indeed amazing, but some of the staff are just rude. With my hands full with a birthday cake and many other desserts, I asked the drinks girl for help with a lid for the hot chocolate ordered to go. There was no space whatsoever for me to put the desserts down and go grab a lid. I couldn't even have the stroller with my baby inside the shop due to how busy it was. Not only that she didn't help, she rudely shrunk her shoulders saying that is not her business and I can go to the car first... car parked 2 blocks away. I told her that she can have it in this case, she said 'great' and turned her back. I left with my eyes in tears and still can't believe such a fantastic place can hire people so unfit for a customer service first environment. Very, vey disappointed and frustrated. It cost me $120 to have my Saturday ruined. read more

Incredible food and treats. Outstanding service. Our family has been coming to both locations for coffees, food and sweets for years, and we can't thank you enough. read more

Absolute chocolate heaven! This chocolatier has pastries galore including sandwiches. They sell daily handmade chocolates in almost 30 different flavours to choose from, roughly 15-20 pastries on any given day including a special, sandwiches which come out I believe at 11 or 12, and of course a very wide variety of specialty desserts including roughly 20 different macaroons. They serve speciality coffees and a creamy hit chocolate topped with a chocolate heart. They also have a wall stocked with basically chocolate art! It varies between what season and holiday is nearby for the designs and types of chocolate (Easter is particularly my favourite). They have cookies, chocolate bars and ice cream! I've never gone in and came out disappointed, I do wish they had more seating as it can get quite crowded especially right at opening. However it gives the place quite the charm I think, there is extra outside seating as well. Did you know the chocolate design on the ceiling is actually the chemical sign for chocolate and not a weird shaped honey comb?! The parking is atrocious here though! There is a bunch of street parking but on the weekend it can take some time to find a spot. read more

See all

I had their Blak chocolate bar with whisky. The taste of whisky was strong, but the taste of the 77% bean to bar chocolate was not intense. The difference between this dark chocolate and the regular dark chocolate was not discernible in taste. When I asked the cashier about the four flavors of the four Blak chocolate bars inside the box, she opened the box to show them to me. I was surprised she did that because if she did not know the flavors, she could simply asked her co-workers or picked up the sample box on the glass shelf (which was already opened) and showed it to customers. The fact that she opened a new box of chocolates to show it to customer was unhygienic and unprofessional. Moreover, she threw something over the customers who were sitting at the table, to her co-worker who was standing by the shelf against the wall while processing my transaction. Then she said, "I play basketball" with a smile to her co-worker beside her. She should not have thrown something over customers. It does not make a fine patisserie and a chocolate shop looks good. read more

Here for the "Snowball Fight in Chamonix" hot chocolate paired with a chestnut and coconut rum truffle and chocolate shortbread. I was not disappointed. One of the richest and most decadent pairings so far for me. The hot chocolate was smooth and velvety to the last drop and the truffle and shortbread really enriched the experience. I also liked how the sugar sprinkled on the cookie added another layer of texture to it. For a shortbread, I would have preferred it a bit thicker. It was more like a crunchy cookie. Well done, Thomas Haas. Of course, with such a famous reputation for their chocolates in the city, I expected nothing less. Their pastries looked tempting as always, but I had to remind myself I was here for the hot chocolate. Next time. read more

Thomas Haas Chocolate - Snowball Fight in Chamonix. - Chocolatiers & Shops Near Me - Vancouver, British Columbia

I love stopping by here after my Saturday morning workouts :)- It has become a bit of a ritual for me to make a stopover at this bustling patisserie to grab breakfast and sometimes a little treat for after dinner. I especially love the cheese danish for breakfast and everything that I have ever bought for dessert. The coffee and espresso are also very good. When I have time to dine in, a hot bev and pastry at a cozy table is one of the most luxurious ways to spend a lazy weekend morning. The yumminess makes the calories, long lines, tight space, and lack of parking worthwhile. The staff here are lovely despite the constant crowds and they get everyone served pretty quickly. Of course, I also must mention their chocolates. The chocolates are beautiful and so delicious. My wife is always sure to load up at Christmas time to give away as gifts...everyone loves em. And we're always happy to receive Thomas Haas chocolates as gifts too ;) read more

See all

One of my ABSOLUTE favourite place for Almond Croissants. Im not sure if ive had anything except those and Im okay with that. I made sure to buy ALL of what they had remaining right before my flight home back to California. 10/10 i would do it again. The flavor, the texture and the presentation aces all around. Flaky crust, loads of almonds inside&out, and the aroma of this place tickles my senses. read more

Busy spot, but that's understandable because they have got some of the most delectable pastries to choose from. Thomas Haas is one of my staple spots for picking up cakes - not only are they visually appealing; they taste even better. Today I sampled a cake for an upcoming birthday and it was perfect! Dense, rich brownie with a light, creamy mousse & chocolate cookie biscuit base that balanced out the sweetness. Will be ordering that in a full size for an upcoming celebration. Also had their ham & cheese croissant which was toasted and perfectly crisp, flaky, buttery and soft! Bagged some of their double baked almond croissants to bring home. Try to come here early because they tend to sell out of their almond croissants at the end of the day! read more

See all

Hands down the best place to get a cake for a special occasion. This is my second time getting a cake from here and it was AMAZING. The balance between all the layers as well as the detailed decorations was perfection. Always look forward to going back. PSA:If you can get your hands on the double baked almond croissants DO IT! read more

Thomas Haas Chocolate - Hazelnut Praline Cake. - Chocolatiers & Shops Near Me - Vancouver, British Columbia

As a tradition, every year I visit a bakery for a galette des rois. It's a cake made with puffy pastry and stuffed with almond frangipane. Thomas Haas made a different version almond and pineapple. I got the modern version and thought it wasn't the best. I think I'll go traditional next time. The token was placed on top of the cake instead of in the cake (i guess to avoid choking hazards?), which beats the purpose of having the token. This cake cost $36 and it's about 8 slices according TH. I found the cake a bit on the expensive side with an average taste point. read more

I always feel fancy and happy after going to Thomas Haas! The sandwiches are good, I love the ham and cheese croissant, the almond croissant, pastries are really good. I usually get a few pack of macarons for gifts, pretty and yummy, and definitely a cake to go with everything. I also love the London fog there. I guess so far I haven't had anything disappointing there......Maybe my wallet a little bit, but worth the money :) read more

Thomas Haas Chocolate - Season Special, LOVEEEEEEEEE the sesame crust! - Chocolatiers & Shops Near Me - Vancouver, British Columbia

See all

I used to LOVE Thomas Haas. I'd get a cake for every occasion thinkable, mothers day, birthdays, everyday. I'd drive out to North Van just to get some treats and everything in between. I just won't be back any day soon. Here's why. Naturally, people know that I had this obsession, so on my birthday they (being my family) ordered me a two tier cake with the big chocolate red heart on top, because I'm a princess like that. They asked me what flavor I wanted, and I being a religious passion-fruiter chose passion fruit with dark chocolate mousse (instead of milk chocolate). When the cake came it became a raspberry cake. I am not a fan on raspberry cake. At all. I would rather walk out empty handed than have to get their raspberry filled cake. With a big hungry family waiting, I cut small slices, extremely small, for eight only 1/10 of the cake was eaten at most. I didn't eat cake. On my own birthday. I was pissed. It pretty much ruined my night. Because I'm picky like that. I called them up first thing the next day, not to cause a scene or anything, just wanted to let them know and see if they could do anything about my super duper expensive cake that was messed up. I didn't even want a refund, I just wanted to trade my gorgeous cake, for a regular 6" PASSIONFRUIT so that I could enjoy my own fricken birthday cake AFTER my birthday. Nope. Nothing. The girl was confused. Asked for my name, asked for a whole bunch of info and said she would pass it on... and they would get back to me. Guess what. No response. Cake sat in fridge. Sad. I didn't let anyone touch it. Two days went by, I gave up, let my siblings eat their hearts out. Never said another word, until today... when I had to order a birthday cake for a friend and couldn't call Thomas Haas because I'm still mad. I'd been a supporter from the beginning, before the extreme hype, when they cared. Now, I'm just another wallet to drain. No word can describe my disappointment. read more

See all

Ordered the Champagne Truffle Cake for a birthday and it was the best cake I have ever had. That's just about all I can say. I might add that the champagne aroma was alcoholic, to say the least. Everyone was impressed. I will be ordering all my family and friend's birthday cakes from Thomas Haas. Amazing. :D read more

Thomas Haas Chocolate - Beautiful....it's a much larger size than it looks here! - Chocolatiers & Shops Near Me - Vancouver, British Columbia

See all

I see plenty of Patisserie and Chocolate Shops back in Toronto and so I designate Thomas Haas the YAY rating as it was quite a busy shop offering from Full Cakes to Designed Chocolates to Individual Cakes to Macarons to Packaged Box Chocolates. Stilton Cheesecake($5.50) was a good Cheesecake with enough Stilton to separate it from other conventional Cheesecakes. They even offered a Strawberry Compote that went quite well with the Cheesecake. As for Chocolates(Salted Caramel, Lime Cachaca, Cognac) I've only tried the Salted Caramel so far and while it was good, it didn't wow me yet. I hope the Macarons(Passion Fruit, Pistachio, Raspberry) are as good as they look. Thomas Haas was there this afternoon and he was very nice Gentleman and a FUN Happy Guy in general. It must be great working along side him. This places reaches 4 *Star* status because the pricing on the Macarons($1.75) and Chocolate Truffles($1.10) are simply great value. read more

See all

Although they offer a wide variety of items to choose from I would certainly say they were maybe a little over priced for what they offered. The lemon tart I ordered was tasty but I have had similar quality items at other local shops for less. So although the item I ordered was tasty, I didn't feel like I got the value. They did have a great tea selection. The service left a lot to be desired, and the place was a mess. The coffee condiment stand and lid area had spills, lids, napkins, and empty milk containers scattered all over it. The young people working there seemed more interested in socializing with one another than helping the customers trying to make orders, or clearing the tables of empty cups and plates. I don't think I will be returning or bringing others anytime soon. The poor service quality and lack of cleanliness really killed it for me; which is too bad because I really wanted to like this place. read more

See all

I was lucky enough to receive a box of chocolates as a gift from before, so when I saw the Thomas Haas sign while I was walking around in Kitsilano, I literally threw all my sensible giblets to the wind and ran my ass across the street with the intention of just looking at all the goodies. I had an Aztec Hot Chocolate and I need to stop writing here and take a deep breath because just reliving the memory of that perfect, spicy, chocolately goodness just made my tummy grumble because it just wants more. If i had unleashed my hunger beast in here, the store would have been completely ransacked and emptied into my gluttonous belleh. Sh!t's GOOD! I'm sure there are superior places around the world, but that's all subject to personal preferences and interpretations. We get a piece of our own little chocolate heaven right in our very own city . The prices are more than decent for what you are getting and I didn't really pay attention to the service because I was too busy looking at everything I wanted to eat. Locally made and beautifully executed. I can't wait until my next visit! read more

Thomas Haas Chocolate - Aztec Hot Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

Although this little shop is in a great part of town with lots of cute shops and bookstores around it's still doesn't have the best type of food. However, it does have chocolate in the title so what do you expect? My opinion is that they should stick to what they're experts in and kind of stay away from serving savory foods. The ham sandwich had an unnecessary amount of mustard that took away from all the other flavours from the cheese, bread and produce. The Moroccan chicken sandwich also let down on the same points as above by having spices that were more overpowering then aromatic and truly the best part of that sandwich was the harmony between the apples and the cheese. The spices took away from that savory experience. I know they probably want to have a nice lunch cafe feel going on as not a ton of people will walk in during the day just for dessert but they should be confident enough that they will since their chocolate selections are decadent pieces of perfection. However, if they insist on having a lunch menu then at least get a good chef in there making the menu items as opposed to a chocolatier or pastry chef. On to the important parts...I truly love French desserts as most of the yelp world would know from my reviews and Thomas Haas makes a beautiful display that's just an absolute feast for the eyes! The fresh raspberry cake has got to be hands down the best gluten free dessert on the face of this earth. It is so rich with almond notes and the raspberry is extremely fresh yet decadent at the same time. The wild chocolate bar is one of my favourites with its fruity notes of mango and banana. When you're sweet tooth is craving something then make sure to treat it with chocolatier extraordinaire Thomas haas' confections. read more

Love their double baked chocolate almond croissants ! So good ... yum and the chocolates are to die for read more

Thomas Haas Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

See all

Came here for the Vancouver Hot Chocolate Festival, and got the Black Forest in a Cup to go. The display was amazing, with a cherry and whipped cream balanced on top of a slice of chocolate, although this was difficult to handle on the go. The hot chocolate itself was rich and not overly sweet, but a bit lukewarm. Next time, I plan on trying something from their large selection of pastries. read more

Thomas Haas Chocolate - Black Forest in a Cup Hot Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

Thomas Haas makes great croissants and pretty much everything in the store looks intricately crafted and delicious! I love how the ingredients are so fresh and not overly sweet. The location is a bit out of the way for me and their opening hours are very short, so it's quite tough for me to enjoy their pastries and cakes. When I do though, I make sure to purchase a lot to-go! We recently received a box of Thomas Haas chocolates as a gift and they were decadent and amazing. We literally had to fight over the last piece of Noisette (hazelnuts & ganache) chocolate! read more

What a cozy bakery/chocolaterie/coffee shop! Being close to Christmas, is that why this place is so busy on a weekday afternoon?! That's always a telltale sign of how great a place is ;). I only had time to grab a quick pistachio almond croissant and Americano to go. Croissant was yummy and flaky, coffee was decent. I was eyeing the pretty art on all the coffee made for people eating in. Will have to find time to sit down and enjoy their well presented baked goods. Service was good. Order and pay at counter. Someone takes your order before you get to the cashier for maximum efficiency which I appreciated after lining up behind many people. Because the place is so small and busy, had to squeeze by people to get to the cream and sugar. Free underground parking around the back. read more

See all

I had to make a quick surprise trip to Vancouver to fix some paperwork and only had limited time to hit some food spots. Ever since I tried his bonbons at SF's Cocoabella, Thomas Haas has ranked at the top of my chocolatier list. His patisserie was a little out of the way, but it was well worth the detour. I arrived on New Year's Eve, and they were busy. As I waited in line, my heart stopped like a groupie seeing a rockstar -- there was Thomas Haas himself working the counter alongside his crew! Ok, a little dramatic, but I was excited! I was lucky enough that he was taking my order, although I'm not really sure how I sounded -- I must have been rambling on and on about how addicted I was to his chocolates and that he should open a shop in California. Thomas was very friendly and just as excited that his chocolates were getting great attention at Cocoabella. I got a big chocolate sampler, a box of macarons, chocolate bars and a few pastries. I didn't bother to check my bag in the store, but when I got to the car, I realized that Thomas sneaked in a few surprises. That completely made my day! Chocolate always makes me happy, but this one -- it's just extra special... read more

See all

I got the chocolate version and for $4.70 the amount of almonds alone justified the price. Hefty size, rich but airy texture, layers of intricate flakes, creamy and buttery - not to mention chocolatey If I could buy heaven in a pastry - this would be it. If I add a penny for every time I said MMMMMMMM after every bite - millionaire If I counted the almonds on this - headache...more photos and in depth review on BentonTheIncrEDIBLE read more

See all

I decided to try out her chocolate as it seemed to be pretty popular in the city. I have to say that I don't find the chocolate to be that anything special at all. I know people LOVE this place, but the chocolate really doesn't taste like anything that special. May be better than other chocolate places (I put Thierry as the best) but not to the level I was expecting. read more

Line up for the double-baked almond croissant! This is heavenly. The first time I came here, they were all out of croissants, and this was only at 4pm. You need to get those croissants warm and fresh in the morning. A great alternative is the apple almond turnover, but once you've tried the double-baked croissant, it's hard to go back. Gulp it all down with a delicious chai latte, and you feel the sugar buzz pronto. read more

Thomas Haas Chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

This is the second time for me went this place, and I really love it! especially their dabble baked chocolate almond croissant is absolutely delicious! read more

Thomas Haas Chocolate - dabble baked chocolate almond croissant - Chocolatiers & Shops Near Me - Vancouver, British Columbia

I don't know why it is rated only 4 star, it deserve a five star rating. Being so lucky to get a seat in the afternoon time, I order a macchiato, a champagne truffle and four chocolate cube. If u are a fan of chocolate go for it, champagne truffle will satisfy your desire of chocolate. If you are a fan of nuts like me, do try out the walnut chocolate. It smell so great even inside your mouth. To be fair, their coffee is above average but not as good as their dessert. The only drawback is there is too many people. It is a place for gathering and chatting but doesn't fit the atmosphere of a quiet place for studying or reading. read more

See all

The best double baked almond croissant in town yup I said it!!! Trust me I've had many!!! It never lets me down, fresh, flakey, soft inside..... heavenly delish!!! The latte is strong just the way I like it!!! The chocolates are delightful, I've had several panini and it was fantastic!!! So ya TH deserves 5 stars. Love this place!!!!! read more

This is a fantastic place for pastries and hot chocolate. This is the second location of Thomas Haas, as there is one in North Vancouver. I ordered a double baked almond croissant and it was solid choice. Their almond croissant was flaky on the outside and somewhat soft and moist in the middle. The almonds were nicely toasted too. The Aztec hot chocolate was amazing. I love the not too sweet, yet rich taste of the drink. There was a hint of spiciness from the of chipotle and ancho chili. The interior is very small and there is very limited seating. For a second shop, Thomas Haas should have choosen a larger location. read more

Thomas Haas Chocolate - Aztec hot chocolate - Chocolatiers & Shops Near Me - Vancouver, British Columbia

See all

I've been a customer of Thomas Haas for many years, particularly the West Broadway branch where I and my family would usually go for coffee and order cakes for some special occasions. I personally like the quality of the products and the ambiance of the shop. My visit last Saturday though was definitely a huge disappointment and I never imagined that I will experience such kind of service. I came that afternoon to have coffee and pick-up the cake I ordered online for my sister's 50th birthday tomorrow who was with me and her boyfriend. Upon enjoying our coffee with some cake and croissant, I headed to the counter to grab my order. I was surprised to see how the cake was packed. Though it was neatly placed in a box, the middle part was open because obviously, the topper was too high. When I asked if there's as way to cover it, another lady staff who I know for sure has been in the shop for a long time told me that there's none and having one might affect the stability of the topper. I explained to her that it's supposed to be a birthday surprise for my sister who was with me at that time and I'm worried that she will see how the cake looks like and secondly, I was worried how am I going to deal with the fact that I still have to go somewhere after and it will be difficult for me to handle an exposed cake even if I'm riding a car. I even mentioned about my concern regarding the possibility of the chocolate topper to melt. At that point, she offered to keep the cake in the fridge and told that I can come back before their closing at 5:30pm. Since I was still trying to figure out how am I going to handle the situation without ruining the surprise as my biggest priority and also not exposing the cake to warm air and ongoing threat of virus, I asked her to keep the cake in the fridge and went back to my seat. After maybe 15 minutes, I went back and another lady staff named Nicki got the cake for me. I said "Thank you. I need a huge favor. Can I ask for a big bag you have?" And she said to me that they don't have a bag for such a big cake and that it might damage the topper. I told her that I understand that, but I just need to cover it since it's a surprise for my sister and she might see it because she's with me. She grabbed a bag and put it on the counter and said "here you go" before turning her back on me. I was really frustrated at that very moment and her gesture was like saying to my face " I got your money. You got the cake. Goodbye." I struggled to cover it up while making sure to keep the topper intact. Out of 5 employees who were there, NOT even one person offered a solution to my problem. NOT even one offered to help me secure the DIY cover I made. NOT even one person thanked me for my business. NOT even one person showed empathy inspite of my concerns. I may not be working in the food industry or an expert in packing goods, but I strongly believe that when you are selling a cake or topper of that size, you should ensure that you have the right packaging. In times like this where we are still in a pandemic, it is critical to expose food just like that. Regardless of my mode of transporting the cake, you should ensure that it's securely packed considering the fact that the chocolate topper is too fragile to handle. And aside from improving your product marketing, you should also train your staff to be professional, emphatic, proactive, and to go beyond customer's expectations. Regardless of the amount paid or quantity purchased, no customer should be treated like that. read more

See all