First I wish yelp would highlight the review before mine.. it should be recommended. This company is horrid.
Deserves no stars.
This company was unfortunately recommended by my contractor, who says they consistently use them.
We counted 14 errors the first time. Yes first time. They have been back 3 more times and still it is a horror.
The door came with multiple cracks in the frame around the window. A sticker was left on the door and painted over. I asked for a frosted window it wasn't, there was a dent in the door. The seal around the window melted and started dripping down the door the next day, and then the installation is even more of a disaster.
The installer put the handle on crooked, there is light coming through the frame, one side of the frame is bowed, it is very difficult to open and close, he did not put the lock plates on right, the knobs were upside down, (did not lock properly), the sticker they left on the door melted on to the frame.... I could go on, but suffice it to say it looks like a child arts and crafts project.
We complained he gave us back one of our checks.. about 1/3 the price and claimed he would fix it.. so we get the door back and the first thing i see is the filler they used to fill the hole the installer made when he put the handle on crooked. The sticker they "claimed" needed to be there, was removed and it was repainted. They put frosting in the window and a new frame. HOWEVER, they sent the same idiot installer so now... the lock plates dont match and you see all these cuts in the aluminum, crafts project. There is still light shining through. The door is still very hard to close. We agreed to a kick plate to hide the dent, but it looks awful. Again he says he is still not done. I will be calling today and telling them I will be going someplace professional and once i get a real installer and door they can have their crappy door back and I want my 1000 or i will take them to court for that as well as my time that has been wasted during the 4x they were here.
DO NOT USE THIS COMPANY. read more