They know your address and they know how to use it. After they refused to respond to my requests to repair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM. read more

Yelp Using Royal windows and doors has been a disappointing experience. We really believed we would have an excellent experience and the best customer service since we were paying top prices for customized doors. After we paid $25,000, we call with some problems with the two French doors. The screens on both doors did not work properly, the weather stripping ribbed off and one of the handles on the doors was stripped. Right after installation we recognize the poor customer service. We called, we emailed, we basically pleaded for them to help us with our concerns, however, the typical response from Salon was "let me look into it and call you back". And then he never would called back. Two years of poor customer service, it has been frustrating. read more

My second job from Solon at Royal Windows and Doors. I cannot say enough about their craftsmanship, installation, and reasonable costs. As well as a pleasure to deal with. There is no other company I would use or recommend besides Solon and Royal in Bayshore. read more

contacted this company twice to get pricing for a new front door, garage doors and patio. never heard from them after I followed up. guess they don't need the business? however they still send me promotional emails. ironic? shame as I would've given them good business. read more

Installed 15 windows and sliding glass door. Workmanship, clean up and windows all excellent. Sales and service are excellent easy to talk with and through . read more

We had our front door replaced the end of March 2019. After looking in Lowe's and HD (not great quality or installation) or other specialty companies (very expensive), we bought a wood grained fiberglass door from Royal. Salesman was great, giving design advice and product recommendations. Workmen who installed were craftsmen. This old house has a number of "issues" but they took care of all of them. This door is beautiful. We get so many compliments on it. Solid, no drafts, even without storm door. Very satisfied. The icing on the cake was when I called last week to say a piece of rubber insulation was coming off the door jam. They sent two men over within the week. It was fixed, he wiped the door clean and did some minor touch ups he noticed in door stain. We love our door and are so pleased we went with this company. read more

Royal Windows and Doors - Love this door - Windows Installation Near Me - Commack, New York

My wife and I have been looking at front doors for over a year. Nothing we saw at homedepot or Lowe's did it for us. We decided to go to royal windows and doors and met with Dan. Dan sat with us and helped design the door we wanted and went over all the differences of their doors compared to other. It took about 2 months for the door to be built and then installed. When the installers arrived they went above and beyond to prepare the door opening, fixing the sill and surrounding area of the door opening so that the fit was perfect. I would recommend Royal for any window or door project you may have. I have already had several compliments on the door read more

Royal Windows and Doors - Windows Installation Near Me - Commack, New York

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We spoke to the owner and made an appointment to have him come to our home to measure. After he measured, he saw our Black Lives Matter sign. He left and never got back to us. What does that say about this business? read more

Another great job by Royal! They installed a gorgeous front door two years ago. Had them back to install a side door and storm door. They did a great job! Professional, thorough and clean installation. I highly recommend them! read more

Royal Windows and Doors - Windows Installation Near Me - Commack, New York

Look no further. I would and have recommended Danny, Chris and the Royal team to everyone. We just moved into the area and we had a couple of doors that were in rough shape. Not knowing many of the local contractors. My first calls were to the well-known window and door vendors (Anderson and Pella). After getting their prices back, we had to reassess the scope of the project since we would not be able to afford to do all of the doors at once. We did some more research and I came across Royal Doors and Windows. They had a lot of five star reviews which made me skeptical. I called and Danny was at my house in a few days. He took very precise measurements and photos. He even came back because he wanted to double check something that he didnt get a perfect picture of. The meeting in his office was excellent. He was able to walk us through our options, the costs and details. Moreover, he was able to show us the actual doors and how they would look on our house using his pictures and big screen in his office. It made the process extremely easy. When the big day came, the install team was just as Danny had promised. Chris and his partner we quick, efficient, and neat. They replaced three large doors and a window over a two day period. They were so quiet doing it, I was able to work from home in the next room. The doors came out great and we couldnt be happier. And the best part their price was 40% lower than the original quotes we got so we were able to complete the entire project in one shot. Thank you Danny. We will be calling you for our next project. read more

Amazing from the time we walking into the door! Exactly what we pictured for our new front door. Dan was great and made our vision come true. Installation was seamless. Great company and definitely worth the investment. read more

About 6 months ago we had our front door replaced by Royal. This was a custom door that was over 15k and my wife and I thought it was expensive however we were looking for a different look and liked the door. After the installation the door looks great and recently we noticed the finish on the door was rubbing off so I called our Salesman and he couldn't care less. First he told me to call the service department because he couldn't be bothered and then he told me that it was my fault because my hands have oils on them which caused the finish to rub off after 6 months. I called the service department 5 times and got the run around each time and they still haven't called back. To be honest, all I was expecting was some touch up paint or stain that I would apply. It's very obvious that this company does not stand by its products and the customer service is poor . I would not recommend this company to anyone because this was a small issue so I could not imagine what they would do for a major issue read more

AMAZING experience from beginning to end. My door is beautiful . Salesman was terrific sent me photos of what my door will look like in advance and today they installed it. The installation was seamless . They paid attention to every detail. They even suggested I change my ring doorbell cover to black to match my new lock. I am a very happy camper. Everyone was so helpful. Don't bother looking anywhere else. I wasted a few days going to other door stores. Thanks Royal Door read more

Chris at Royal Windows is very easy to work with. I am 100 % satisfied with how professional the crew was and the entire team. The window is absolutely beautiful and completely makes the room look brand new. There is no comparison to Royal in the level of service and detail. read more

George came to my house and took measurements to make sure I could fit the largest door possible. He was great!! Kept in contact thought the process. The installers went above and beyond while installing my beautiful front door!!!! Would definitely recommend!! read more

We had a front door with sidelights installed by Royal and were extremely satisfied from start to finish. George (Commack location) assisted us and explained the process in detail. He was always available to answer any questions after our initial meeting. The installers were professional craftsmen that did a superb job. Our door is even more beautiful than anticipated and we could not be more satisfied. Quality and value are most important when it comes to home improvements, and Royal gives you both. read more

We are beyond pleased at the workmanship and quality of our new front door and kitchen slider. The front door is beautifully made and was expertly installed. The slider has the blinds enclosed and was also installed with care. Not one moment of tension or stress. George (the owner) helped us every step of the way. He really knows his business and gave us expert guidance. We are thrilled with the outcome and recommend Royal Windows and Doors highly!! read more

We are extremely happy with our experience with Royal Windows and Doors! They sell superior products, and their customer service is exceptional! We purchased several doors which were flawlessly installed! The features of each of the doors purchased were thoroughly explained. We will surely buy any future doors/windows from Royal! read more

We needed to replace our custom sized double front doors. We called a number of places who either didn't show up for appointments, return calls or were unable to do custom work. Thankfully I discovered Royal through Angie's List. Solon designed beautiful fiberglass doors for us that keep the cold air out in the winter and AC in during the summer. We got the leaded glass inserts we wanted and the front of the house looks beautiful. The installation crew was terrific. They were careful not to do any damage to the house, made sure the burglar alarm was working and left the house spotless. It was a home improvement job that went flawlessly. Couldn't be happier. read more