After reading some of the poor reviews, I really had to chime in here because I had an excellent experience using Alure for my kitchen remodeling project (completed in late October 2015). In 2003, we hired a company no longer in business to build (and you can guess why) an expansion on our house. While the demo crew and framing crew were great, the finishing crew constantly told us, "Mr. B, there is a problem" without recommending solutions. And when they did recommend solutions, these turned out to be the wrong solutions which required significant investment in correcting during the last 10 years. Also, the crews would tell us they were coming the next day, but never showed up. This went on for 3 months. With Alure, we got exactly what we wanted - an excellent home improvement team that proved excellent service, friendly, knowledgeable crews from demo, plumbing, electrical, flooring and cabinetry, who all solved potential problems or helped made aesthetic choices. Most importantly, the job was finished before the scheduled completion date (week before Thanksgiving). Really, what more can you ask for? When we sign-ed up with Alure, we wanted a one-stop shop to make the remodeling of our kitchen easy and limit the infinite amount of choices for cabinets, backsplash, flooring and other items. Our design specialist was very helpful in guiding us to the look we wanted for our current disaster of a kitchen that the town of Oyster Bay would have condemned if they saw it. When we met with the project manager, Mark D, prior to starting the project, we told him about the issues we had with our prior project. All I can tell you is that Mark was unbelievably helpful, available and SOLVED ALL PROBLEMS. Any time there was an issue, and most of these issues were only revealed during demo, for example, an AC duct had to be moved due to the original poor design of the kitchen expansion back in 1965. Mark gave us a perfect solution that didn't cost anything extra and actually was more aesthetically pleasing that the prior AC duct. Other issues only came up because of the impossibility of picturing every single detail when drawing up plans and before actually putting the thing together. For example, it was suggested to put in a electrical outlet on the side panel of one of the cabinets; however, when they drilled the hole, it is the first thing you would see when entering the kitchen. The solution - put finishing panels on the side to cover the whole. Perfect, easy and something we should have thought to do at the get-go. The side panels were a great finishing touch. Same with electrical. We had under-counter lighting but didn't put one underneath the cabinet by the sink because it had an in-cabinet light. However, when you turned the under-counter lights, it looked like a bulb blew out. Solution - install an additional under-counter light. Again, something you wouldn't know until it is installed and flicked the switch. Luckily, the Electrician, Bob S, was extremely friendly and easy-going and did excellent work. Another thing was any damaged cabinets or items were quickly replaced. Luckily, the appliance garage was damaged and wasn't sent over until the counter was installed. When we put the damaged appliance garage in place to see how it looked, we HATED IT. So, luckily, we avoided installing something that we would have regretted. I really had to give a shout out to all the individual crews. They were really diligent, caring, friendly and added value to the project. As I said above, when we had decisions to make on what to do, they always had excellent advice, both from a structural as well as aesthetic viewpoints. They were even sincerely complimentary about our choices. Again, another shout out to the project manager Mark who was always available to respond to e-mails or phone calls without any complaint and most importantly, EVERY ITEM ON OUR PUNCHLIST was fixed immediately without question or additional costs. Anything added to the estimate was because we added items such as the side panels, extra lights or replacing a really dingy baseboard heater. I would recommend them without hesitation. read more

It was a beautiful spring day in 2006; I spotted the Alure showroom as I was driving on Hempstead Turnpike, and kind of on impulse decided to go in. I didn't know anyone who had used them, but the name was familiar (Maybe I'd seen the maroon and gold vans around the island?) and we were about to embark on an extensive home improvement project: enlarging our bedroom, adding a master bath and walk-in closet/dressing room, remodeling two existing bathrooms and the kitchen, and replacing windows, siding, gutters and doors. An architect had drawn up plans, we'd applied for permits and were interviewing contractors. But when my husband got home that night, I told him: "This may sound crazy because they haven't even priced out the job, but I have a feeling we're going to use Alure." We didn't know the finer points of home improvement - it had been a long time since we'd had anything done in our 70+ year-old house - but we knew that we needed skilled, knowledgeable and patient experts not only to design and do the work well but also to guide us and hold our hands through the process. I left the Alure showroom that day feeling confident and excited for the first time since we'd decided to remodel our home. What I didn't know then was just how important a role Alure would ultimately play in the completion of our project. The company was part of the "Extreme Home Makeover" series; let's call our "episode" "Extreme Homeowner Salvation." The original plan was for Alure to just do the new master bath and remodel the two existing bathrooms and kitchen, as they told us they weren't doing extensions or new construction at that time. We finally got the permits - a very long, drawn-out process; the general contractor we chose began the job; and working with our designer at Alure, all of the bathroom and kitchen design and pre-production work was completed. And then, several weeks into the new construction, our contractor disappeared. To make a long and very frustrating story short, a guardian angel named Doug, Alure's VP of Operations, came to our rescue. He and Rich, then head of the service department, came to the house to see what remained to be done. They assigned staff from various departments to order and install replacement windows and interior doors, do moulding and trim, repair floor boards in the new bedroom and add floor boards and insulation in the attic, complete the siding and the columns on the porch, install leaders and gutters, and to tie up all of the other loose ends that remained, as work on the baths and kitchen got underway. My initial impression of Alure that first day in the showroom proved to be spot on. All of the work was completed to our satisfaction - pretty much within our original budgets and time frame. Along the way there were a few things that weren't working out as expected, but our designer, Jim, and project manager, Mike, always figured out a way to achieve a result that was OK with us. Everyone who worked in our home was skilled, reliable (very important especially after our bad experience!), courteous and neat - and if they ever became annoyed at our repetitive and maybe silly questions or attention to details, they never showed it. Even a few years later, when little things popped up that require service, we have been accommodated in a timely fashion and never made to feel that we have worn out our welcome. So is it any wonder that we have been happy to recommend Alure without hesitation, and are delighted (but not surprised) when others are as satisfied with their jobs as we have been. read more

As a family of 5 and two full time working parents, remodeling our main everyday bathroom sounded like an exhausting task that we weren't sure we were ready to commit to despite how needed the job was. Hearing soo many stories of people having their projects go way over the expected timeline, not having products delivered on time, unexpected costs, the feeling of being "bamboozled", rude customer service etc. We were hesitant to say the least but decided to have a consultation with Alure based on their already existing reputation. Our consultant, Billy, off the bat was very friendly, warm, patient, and took a genuine interest in us and our expectation for our remodel project. He helped us build our bathroom from ground up and we soo appreciated his ability to appropriately redirect us to a better design for daily functionality. For example, I initially wanted marble tile floor; Billy (didn't have to) but cautioned us on the pros and cons of marble with young kids in the home. He also reminded us of the benefit of sticking with a shower curtain rather than a shower door to make bathing kids easier and that we can always add the door later in the years. And these modifications actually saved us money! When the actual project started, we both felt, lets see how this will really turn out. We were promised a clean demolition, minimal dust and noise interference and a fully functional, beautifully constructed bathroom in less than a full 7 day week. All we can say is....WOW. Everything held true. Lets just say, our infant twin girls slept through their naps each day that work was being done, including demo day! The contractor assigned to our project was so friendly, helpful and genuinely invested in keeping us in the loop of his work and his progress. Each day we came home from work, you wouldn't have even known a home remodeling project was in progress, that's how clean and neat our contractor was at the end of his day. Now of course nothing is perfect, we hit a few snags during the process. Truly a few. For example, the demolition crew threw out our radiator cover leaving us with nothing to cover the vent. We spoke with our project manager who quickly crafted a beautiful vent cover that matched our hardware with no additional cost or headache. During demolition, our master bathroom medicine cabinet cracked from the banging on the other side of the wall. When addressed with our project manager, a new medicine cabinet was quickly replaced in our master bath! No additional cost, no headache! I don't think it gets any easier than that. We are extremely pleased and happy with our new bathroom and feel our day to day bathroom tasks with our kids has been enjoyable and functional at the same time. We recommend anyone considering a home remodel project to have a consultation with Alure. As a young working family, we know there isn't much time to put into micromanaging contractors for work they are experts in. With Alure, you dont have to micromanage, the line of communication is encouraged to be open throughout the whole project and even after if needed. Don't hesitate to give Alure a fair shot! read more

Simply put - TOTALLY SATISFIED and AAA rating - with our kitchen remodeling. The kitchen came out better than we expected, and equally as important is that the entire team that serviced our account exceeded our expectations. They were respectful, knowledgeable (made some suggestions along the way that enhanced the job, and were meticulous. The way the workers did their trades and kept my house as clean as possible was remarkable, they treated our job as if it were their own home. Let us please recognize Mr. Joe Russo, our project coordinator and his office team of Patti T, and Janine that kept us up to date like an air traffic controller at JFK. Joe was so helpful explaining our kitchen and working thru our punch list items to quickly get our Kitchen finished for our daughters upcoming wedding. Everyone thought we were nuts to attempt to complete before wedding, and honestly we were nervous, but we trusted Joe and team, based on Alure and Joe's reputation, and like I said, they exceeded our expectation. We have yet to showcase and let our friends see until final, but someone did come by and already inquired if Alure would do work in the Bronx were she resides. This renovation process was new to us, so we entered the transaction with jitters, just like riding a bike for the first time. The entire team (especially Joe) was sensitive to our concerns and he was by our side like training wheels to ensure we had a swift and smooth ride from start to finish. Our next remodeling job will now be stress free, but now Alure has a very high expectation to meet or exceed - and we are sure Alure and team down the road will exceed them. I don't know the ownership, but I assume they hire the best of the best project managers and subcontractors and they ensure very high standards. As such, you can rest assure that you're safe with ALURE. Of course I need to mention Richard Reese, their kitchen specialist who worked with us to design our kitchen. He exhibited a high degree of patience with us as we spent quite some time deciding not only on the vendor, but the design. We made the right choice with everything, and not a single item did we think we could have done something better. It's perfect! Lastly, I want to mention Mike Serra, who I met in Alure's East Meadow show room and he took time to demonstrate the effectiveness and efficiency of the patio door they suggested we install. He was articulate and friendly, and also addressed all our questions. He clearly was a subject matter expert. We also had interactions with Neil, whom represented the company where the door was purchased - he visited my home and was an absolute pleasure to deal with. Without any hesitation, I recommend Alure for your kitchen remodeling, but since I was so satisfied with my team, have Rich design it and Joe Russo be your project coordinator. I am certain they all had back office help that I am unaware of that deserve recognition, but I can only mention Patti and Janine whom gave us daily updates to ensure the end to end process went as smooth as possible. If I misspelled anyone's name I apologize read more

We have used Alure for three major improvements to our home--a new roof, a remodeled kitchen and a renovated bathroom. My wife and fist heard of Alure on ABC's Home Improvement and thought of them when we first decided to have our roof redone. Their estimate was the middle of three and we contracted with them. The job was done so efficiently and professionally that we were positive we had chosen the right company for the job. We knew that customer service was their main claim for success and the assured us that satisfaction was guaranteed! Three weeks later, after a major rainstorm, we got a call from our project manager to make sure there was no leak and that assured us that Alure made good on ts promise. When we decided to go for the new kitchen, we made ONE call and made an appointment to meet with a designer at the showroom. We were lucky enough to meet Terri D. and she walked us through the entire process. With a combination of expertise and good humor, she allayed my fears and she joined my wife in convincing me that I would love the finished project. I knew the price was considered high, but I finally realized you get what you pay for. Our project manager, Jay M., was always available and helped make Terri's plan come to vibrant life. We needed to take down a weight bearing wall, change flooring, light fixtures--the whole nine yards, and the process was a great experience. Each subcontractor was there on time and Jay guided the entire project with confidence and as a professional. Terri even helped us pick out the right colors for the finishing touches! We love the finished project and because we don't have unlimited funds, we like to be sure that we made the right decision. When my wife decided we needed to redo the main bathroom, we contacted our designer friend Terri again, made the appointment and signed another contract. Within 5 days, we had a beautiful new bathroom from floor to ceiling! Jay guided the project again and we were absolutely and completely satisfied. Every worker was a wonderful craftsman, neat and clean, precise and professional. They even made a few terrific suggestions. Terri came to see the finished project, and guess what? She left with the measurements on our master bath, and is working on another project for us! That is probably the best recommendation we can give this company! We completely trust that we will have another great experience with Terri and Jay, in spite of my humorous complaints about spending so much money! Other friends of ours who have tried to save a few dollars have told us horror stories about unfinished projects, unreachable contractors, bankrupt plumbers who are not to be found, and no recourse when there is a problem! Alure provides top quality products installed by top quality professionals who stand by their work, aware of the fine reputation they have!! Can you do it yourself for less money? Definitely. But as efficiently and expertly, without being a pro? Never! As someone who values truth in advertising and honesty and integrity, Alure is my choice for remodeling!! read more

We had used Alure for roofing and siding in the past so it was an easy decision who to call once we decided to remodel our kitchen. We had a great deal of confidence in this company as a result of our prior projects with them. Our first meeting was with our designer Gina. My wife and Gina connected instantly as they discussed designs, colors and the appliances to be included in the new kitchen. When Gina visited our home she came up with some great ideas that we would have never thought possible. The end result was a design that created a huge open space in our small ranch that truly maximizes the size of the rooms we had to work with. The selection of cabinets, fixtures, tile and counter tops was so easy to visualize in the comfort of the Alure Showroom. We could even see a wide variety of knobs to choose from. Now it was time to make the design a reality. We went to Appliance World to pick out our appliances. That was a great experience and it became even better when they told me not to worry about sharing dimensions with Alure that Appliance World would take care of that for me. This would allow the purchasing department at Alure to order our cabinets and counter tops more accurately. The project started on the day they told us it would and we were off and running! A framing crew had to come in to install a hidden beam to support our ceiling as we were removing a load bearing wall. They were very careful as they moved about our home. All the trades all used care and kept work areas very clean and safe. Communication was great and our project manager Dave gave us regular updates as well as what we could expect next. There were a couple of issues that arose during the project, but everything was communicated to us and resolved in a timely manner. We kind of expected some things to pop up as the work being performed was pretty significant. I couldn't put a dollar value on the convenience of one-stop shopping that Alure provides. They managed every aspect of the project and we didn't have to coordinate anything. It was a very smooth process. The end result is a beautiful kitchen and transformed eating area that we receive compliments on pretty regularly. We are very happy and will not hesitate to recommend and use Alure again. read more

bottom line is this sal,I own my unit get your facts straight,yes my father in law was there,I work,the only accurate thing you wrote was that I hurled insults at eric,that's accurate,but only after the board and the maintenance man came to see the damage and acknowledged the leaks,then Eric came by and looked at me with a straight face and had the balls to say he didn't see any leaks,furthermore a resident of the community asked your workers,she spoke Spanish as a second language why they hadn't gone back to fix the debacle and they plainly stated Eric said no.it really doesn't matter how old a skylight is if it isn't broken? Correct?my roof never leaked before you got on my roof,my skylight never leaked till you got on my roof,also which the board saw was the empty bottles in my trees which your workers threw there,sal again you are more then welcome to join me the board the maintenance man and the neighbor so you'll actually get your facts correct,the reality is what I wrote the ball is back in your court sal but when you rebut something at least get it correct.bring Eric let him deny to my face any of what I posted.are you man enough? Time will tell,I wait for your response,also sal I am the owner have been for 32 years ,and you made some inflammatory remarks,almost slanderous to the condition of my home,my father in law who is 86 just yessed you to death he didn't want to deal with your bs,again bring Eric ,I'll get the board members who saw it the maintenance man who saw it etc etc,again you then explain how you broke it and that's my responsibility,get your facts straight ,more so be accurate ,I am,so if you want to come here,hear the truth since you've never been in my home,or to my knowledge on these grounds,please do I'll set it up any evening of your choice,but sal writing slandering inaccurate non truth statements in a public forum ,I stand 100 percent behind what I wrote,are you able to stand 1 percent behind what you wrote? Weeks later and no response ? Most be cause everything I wrote in my rebuttal was accurate sal, very professional of you, the invite still stands read more

Just completed a major kitchen reno with Alure in our very old home. Before we started, everyone shared renovation horror stories ... but ours was a great experience. We chose to work with Alure because of the one-stop-shop approach ... from design, to permits, to demo, to construction, to cabinets, flooring, faucets, and more. We knew we would get what we paid for, so the higher price tag as compared to other general contractors, was well worth it. We worked with Ken Gold, the designer, who was AWESOME. Not only is he a professional, he LISTENED to what we found pain points with the old kitchen, and he was CREATIVE in coming up with solutions that made the best out of our space. Once the design was final, the fun part -- picking out cabinets, tiling, flooring, sinks, faucets, etc. And it was all right there in the Alure showroom. If we thought we wanted a certain sink, or perhaps glass inserts in the cabinets, or whatever, we could go see a real-life display in the showroom to see what it would really look and feel like. Our project manager was Mike K. -- like Ken, he was also such a pro and AWESOME. We agreed at the start of the project what would work best for us to stay in touch with what's next and when. We always knew which crew would be coming ... and they always showed up on time. They also worked through the day, and ALWAYS cleaned up and took care of the trash at the end of each day. There were likely challenges in the construction involved with our old house, but Mike and team worried and handled that ... we never knew if there were any major issues. The cabinet crew, led by another Mike, was terrific to work with. They took such care to install the cabinets so professionally. They had some challenges that they took time to think through on how to solve the problem in a way that would meet our needs. With any large job, things come up, but at every turn, the Alure team was caring, responsive, and professional. The job was finished on time, the communication was great, and for us, working with Alure, was a very positive experience. read more

Impressive! My two major home renovations went unbelievably smoothly with ALURE. Dare I say, this is a contracting company you can trust?!! ALURE was so on top of things, they had a work schedule in place so once the ball got rolling, one thing after another was finished and I didn't have to worry. ALURE took so much of the stress off my shoulders with their exceptional organization and punctuality. My 1928 kitchen and bath in Queens was demolished (to beams and brick) and rebuilt (new from ceiling, to walls, to floor) and ready to use in ONE month. No excuses, no delays, no nonsense. I anticipated patch jobs or hidden blunders, but the work was consistent, high quality and precise throughout (copper pipes, mildew-proof drywall, etc.). I live in a 86 year old building. The plumbers made sure my water pressure + quality was at its best, and they unclogged the back pipes of my newly installed kitchen sink so that I didn't have to worry about it later. The crew discovered a leak behind my walls, coming from the roof, and proceeded to ensure this was properly fixed--immediately. The plumbers, electricians and handymen (etc.) who came into my home were conscientious and diligent workmen. Everyone cleaned up after themselves each day, and when work was completed I was given a voucher for a free deep-clean to get rid of all the residual dust. I didn't have to nag anyone to get things done, in fact I received regular emails letting me know what specific work was to be completed each day. The project coordinator called at least every week to ask if I had any questions or concerns. The contractor showed up often to measure progress. The designer followed up to see if I felt happy with the job being done. I really cant believe it. In one month, I went from having a worn, old kitchen and bath, to having two beautiful, modern rooms ready to use. (And did I mention, this all took place in a co-op, and in December?!) ALURE went above and beyond. I highly recommend this truly praiseworthy, trustworthy, company. read more

Dear Yelp-July 5,2018 Please accept my review of my latest experiences with Alure Home Improvement. I first contracted Alure for a combination Kitchen and Bath total remodel in January 2016. I had heard some good things about Alure, but also some bad. In any event, I went with them anyway. From the beginning I was impressed by their attention to detail. To my surprise, the project was completed in less than expected time. Some 2.5 years later in 2018, both kitchen and bathroom are functioning perfectly with not one complaint. Can lightning strike twice ???? Fast forward to June 2018. I found myself in need of another bathroom remodel. Based upon past experience, I again called Alure. Once again, as in the previous case, their salesman detailed every item to be used, and asked for. Once started, the work was completed in record time. And once again I am totally satisfied with their excellent craftsmanship, punctuality, attention to detail, and followup. Not only are their work crews customer friendly, but their sales professional (Billy C. ) and production/followup manager (Emilio F.),have a day to day work schedule of what was done, what needs to be done, and most importantly, what the customer wants and expects. Daily followup visits and phone calls from Alure, I think, give the customer a good feeling that the work is being monitored. As anyone can tell from this reading , I am a fan of Alure, based on what they promise, what work they perform, and the quality that goes into each and every job. Should you need a quality home improvement company that makes good on their promises and fulfills their customers expectations, I recommend Alure wholeheartedly. Give them a try on your next home improvement project. They are that good. Sincerely Peter Fortunato Ronkonkoma, NY 11214 read more