The designer did a beautiful job (but she is no longer there). We had a large renovation done that…read moreincluded the kitchen, dining room and LVP flooring. While we had no issues during the process, shortly after the floor was sinking in multiple places. The contractor returned and placed a saddle in one area. Saddles were included in my contract (two separate contracts one for materials and one for labor), so we had paid for both even though they initially didn't use saddles. There was no refund given for the unused materials and work that was never done. They returned again to "lift" the kitchen subfloor. At this point they had to remove the new LVP, so they used our warranty to replace the flooring. The floor continues to sink in multiple areas. They suggested placing multiple saddles throughout my floor. They claimed the floor manufacturer said I needed them, so I don't know why I wasn't told or why it wasn't done during the initial installation. I asked when they open the floor and see the subfloor is unlevel would they do the honorable thing and return my money to me so I can have my floor repaired. I was told the subfloor is level and we are no longer discussing it. They hold no accountability. On top of all of this, they have photos of my home including personal information of where we live, personal details of our family and refuse to take it down. What customer ever wants this!? They have now blocked me on social media, and fail to communicate responsibly. All I would like is the money returned to me for the flooring that is now garbage because they have to take it apart to level underneath, the money paid to do the work that wasn't done correctly, reimbursement for what was paid out but never used. This is a major inconvenience to have to go through construction again. This has been dragged out too long, own up to your mistakes and Do the right thing. be warned and stay far away from this company.

I can't express how happy i am with how my kitchen/dining room came out. Such professionals working…read morefor this company. They were neat, respectful and hard workers. I couldn't have had a better experience. My designer gave me many options that fit my budget. From start to finish I had a great experience. I would highly recommend this company.

Sometimes you find a gem and this business is one of the gems. So easy to work with, good prices,…read moreand beautiful countertops. Honestly so helpful too! I was looking for undermount sinks for so long and they sent me one to suggest I buy and that was better than my hours of searching. They finished the job so quick and the countertops look amazing. I'm so happy I found Milestone while renovating my place. I really suggest you use Milestone! Really really really great!

Second install for a countertop by Milestone and they did not disappoint. Unbeatable prices, expert…read moreopinion, and seamless install. So glad to be able to have a go-to for this kind of thing. Totally recommend.

we had our kitchen renovated in 2011 and at any time we had an issue of any kind; child scratched a…read moredoor with a toy Kitchen Depot assisted us. Most recently a pantry slide was replaced free of charge. Our kitchen functions and looks brand new at all times because the company truly cares about their customers and guarantees their workmanship.

I wanted to drop them a nice review, because I went in there today looking for a hinge for a…read morekitchen cabinet; they didn't have exactly what I was looking for (because that just isn't their business--they design kitchens, they don't sell random hardware retail), but they did have a set lying around that they gave me gratis, and also referred me to EXACTLY the right people, who were able to sell me EXACTLY the right thing. While I was in the showroom, though, I was VERY IMPRESSED. There were a number of really beautiful decor schemes modeled in there, and I was very glad that I didn't have my wife with me, or I very likely would be involved in a kitchen reno now. Anyway, when we ARE up to that, this is DEFINITELY where I'll go.

Creative had previously done our bathroom vanity. We were able to work with Greg on the redesign of…read moreour kitchen which was a total rehab. A good selection of cabinetry and countertop materials for what we needed. One of the advantages of working with this company is they provide an all in price which includes design, fabrication, demolition, electric and plumbing work, drywall, installations of cabinets and all appliances as well as paint. They coordinate everything. Agreed on a schedule and they kept it. No issues with "extra" work coming up during construction either. They are very interested in customer satisfaction. There were some crossed signals on communication but we were flexible so no big deal. Recommend them for kitchen bath work large or small.

TL;DR - Just don't do it. Especially if you are having them install countertops. The lack of…read morecommunication is infuriating during a process that many aren't familiar with. They don't answer (phone calls, texts, emails - you can't leave a VM for either Howard or Jose) and I had 2 no-shows during this arduous process. Well you have called me 2xs and texted me 2xs asking for my review...here you go. I went to the showroom to look and discuss countertops on February 18th, met Howard gave him my measurements of my kitchen, told them we wanted a waterfall. Not once did he mention my island was too large and told me we would need 2 slabs. He did mention my upper cabinets were high, but that during template they would double check (I told him, yeah the design has our upper cabinets higher than standard due to having vaulted ceilings in our home). He recommend I check out Nash Stone (loved them and their selection. Gabby was super responsive, Nash has great customer service!) I picked out 3 stones and by February 25th (a week later) emailed Howard with pictures and asked for price quotes...AND AGAIN GAVE ALL MY MEASUREMENTS + plus the measurements for A WATERFALL. Still did not mention my island is too large. Had to stay on top of him into March but did get a price quote to which I was told I needed to send in the check to hold the stone. When I sent the check in March, Howard just ghosts all calls or texts until early April. By then the stone I wanted was gone, so I had to run back to Nash and picked out a new stone on April 1st. He wakes up April 5th and tells me April 10th they will come to template. They never show. I was told they forgot my house and finished for the day, cool. So they show up to template on April 11th (take my sink at this time too- we will come back to this) and this is when I am now told my island is way too large. Can't accommodate an a waterfall edge, would need a seam for the stone and they recommend taking out 2 cabinets out of island. I emailed Howard that night, and he never ends up getting back to me. In fact, no one will answer me. Can't leave a voicemail his inbox is full. My husband ends up calling...using a different number and wow would you guess who picks up...Howard. He then pushes us off to work with a different designer, Jose. Real nice and super professional move (*I'm being sarcastic here). Jose does come to our house, and explains that we will need to take out the 2 cabinets. Which honestly is just so frustrating to get to this point and learn this. He also mentions several ways he would have designed our kitchen differently, cool super helpful. My contractor comes back rips out the 2 cabinets (goodbye $1000) they come re-template. Now we are well into the middle of May, we get a call on Sunday 5/21 to set up for install saying it will be Tuesday 5/23 and Wednesday 5/24. MONDAY NIGHT AT 6PM, night before install, Jose is rapidly calling us to tell us, our sink is too large. The sink they have had SINCE APRIL 11TH. He is trying to push us to buy a sink off of them, by some luck my husband finds a new sink in the "correct" size (we wanted a workstation sink) and since they have had this sink since April 11th, I now cannot return the sink (goodbye $614.81). They come and do the backsplash that Tuesday 5/24 and then DO NOT SHOW (no phone call, no text nothing, which I took off of work to be there) on Wednesday. You would think they would of said something that Tuesday that they wouldn't be there, or ask for the new sink? I call 4pm on Wednesday the main phone number asking why no one has come and the woman does not have an answer but tells me they need the new sink delivered by 5pm to either Selden or East Northport location. The lack of communication, professionalism, and customer service is a COMPLETE JOKE with this company. I guess if you are not having a full kitchen design you are not a worthy of their time. Thank you for adding an additional 3 months + wasting $1,600 to my renovation that did not need to be. I will not be recommending this company, ever.

Roman the owner spent a lot of time working with me to create my perfect kitchen…read more Unlike many of the kitchen designers I worked with prior he actually seemed to care about the final product and his experience clearly showed in the many recommendations on ideal kitchen design he recommended. From the start, I told him I was on a strict timeline with COVID and really needed to get everything done as quickly as possible. He gave a competitive price and the cabinets I selected was the exact cream wood cabinet I had been dreaming of.However I never received an invoice detailing the exact cabinets bought. I requested that he accept the cabinets from the factory and inspect them prior to delivery to my home to reduce incorrect cabinets being delivered and any damage. He agreed and and advised that should not be an issue. On the date of likely delivery I called to find out the status of my cabinets. After several calls /emails Roman informs me that my cabinets did arrive (like a week prior!)but one of the cabinets was not ready so he did not accept delivery and those were sent to storage. I was not happy since I had emphasized the need to get everything as quickly as possible and he had not even communicated this information to me or given me a choice. I requested that all cabinets minus the pending be delivered immediately . When they arrived my contractor called me frantic about multiple cabinets with damage. 3 cabinets had significant damage and others had more minor scratches or paint dents. Cabinets were delivered in cardboard boxes with no protective coverings. I called Roman immediately to relay what I had been told by my contractor. I was upset after not receiving my cabinets on time and to find so many with damage. His behavior was rude unhinged and unprofessional. Yelling at me throughout -He was completely unapologetic - as if it was completely normal to have so many damaged cabinets. He was dismissive - as if I was unreasonable to expect the cabinets to be packaged in a way that would minimize damage. After essentially hanging the phone up on me, as I tried to follow-up the status of the return of my damaged cabinets he refused to continue any contact with me and transferred me to a rep named Skye. In the end Skye was able to get my damaged cabinets changed. However he was snippy and rude in the process. Even to get them to pick up the damaged cabinets initially I was given a ridiculous song and dance that I needed to depose of them even though the contract states clearly it's their responsibility. I would certainly advise anyone to avoid this kitchen design store after my horrific experience. I like to support small businesses but they also need to earn the love. And this place is full of a lot of unrestrained craziness.

Working with Sky at Think Kitchen was such a great experience. He took a lot of time, sitting with…read moreus countless times as we changed our minds a crazy amount of times. He was so patient, even came to the house during install to help us troubleshoot some issues we were having. Highly highly recommend Sky and everyone at Think Kitchen!

ended up buying from someone else. Went well here though. Salesmen and staff helpful and we were…read morenot rushed. large selection

If you're looking to order tiles at a reasonable cost, then this is the place. Just pray none of…read morethem arrive broken like ours did, because then you will have to deal with over a month of disorganization, no return calls or e-mails, as well as a lack of professionalism and accountability. This will be followed by empty promises and missed dates for when you're supposed to get your tile over and over again. All the while, they'll blame the supplier. The ONLY reason they're getting two stars is because they finally ended up ordering us a full box (which wasn't in great shape either) and didn't charge us for the extra materials, but I'm still not sure if that was intentional or if they're just so disorganized that they forgot.

WoW. So Lou did get back to me finally and told me to contact the manufacturer and work it out with…read morethem. He is now accusing me of cracking my own brand new countertop. Says I sat on it or hit it with a hammer. I strongly suggest to NOT use this company. They do not help you if anything goes wrong.

They installed a quartz countertop for my family and were not only fairly priced but did amazing…read morework!

After 50 years I decided to remodel my kitchen. I chose Alure because my sister used them to…read moreremodel her bathroom and was extremely pleased with the outcome. A salesman came to my home and provided me with a large variety of cabinetry, countertops, backsplashes, flooring right down to the hardware. The quality was far superior to other vendors and I wanted to go with someone with a good reputation. Tom Currao was the project manager and he could not have been more diligent and responsive. The total job took about 15 days to complete. I am soooooo glad I went with Alure!!! It matters who you choose, because when problems arise, you want a team that knows how to solve any issue - and Alure delivered!!! Thank you Alure for a job well done!

Our very hefty deposit was taken and I'm sure they knew they were going out of business. We can't…read morebelieve they did that to us.!! We paid by check so we can't go through a credit card dispute. We are seniors and this is hard earned money. CROOKS