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Brentwood, NY

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Royal Kitchens & Baths

5.0 (6 reviews)
Closed • 8:00 am - 6:00 pm
Updated 3 weeks ago

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Kitchen & Bath Designs

Kitchen & Bath Designs

(8 reviews)

Everyone has heard kitchen renovation horror stories, so when we began the search for a contractor…read moreand designer, we kept wondering if what looked like a dream company would become our nightmare. After speaking with at least ten different companies, we chose to work with Samantha O'Leary at Kitchen & Bath Designs in Commack. From the start, Samantha was a great listener, honest, and made smart recommendations we never would have thought of. She also respected our budget and never made us feel we were cutting corners. Once we signed the contract, Samantha began delivering on every promise. Her design work was phenomenal and though it took time to nail down the exact specs, she was never impatient or insistent we do things her way. And unlike the other kitchen designers who looked at our wish list and said it couldn't be done she said we absolutely could, and she was right. We also appreciated the great communication. Samantha was reachable, responsive, and always had answers. If she said she was going to research something she did. If she said she would keep looking for a better solution, she did. And any time we had to speak to the office about payments, they were professional, honest and helpful. We were also thrilled with the workmanship of Brian, the foreman, Nick and all the vendors who worked in our home. From the demolition, to the electrical and plumbing work to the complex installations, they were amazing. Respectful, patient with our million questions and anxious to please. And now that we are living in our gorgeous kitchen, we are grateful they were absolute perfectionists. The workmanship is stunning! Finally, and maybe most important, the cost of this project was so much less than was proposed by their competitors and they stuck to the budget (any cost overruns were because we added on). AND they completed the job on the timetable they promised. As you can tell, we couldn't be happier with our decision to hire Samantha and the team at Kitchen & Bath Designs. We now have a dream kitchen with none of the nightmares.

The designer did a beautiful job (but she is no longer there). We had a large renovation done that…read moreincluded the kitchen, dining room and LVP flooring. While we had no issues during the process, shortly after the floor was sinking in multiple places. The contractor returned and placed a saddle in one area. Saddles were included in my contract (two separate contracts one for materials and one for labor), so we had paid for both even though they initially didn't use saddles. There was no refund given for the unused materials and work that was never done. They returned again to "lift" the kitchen subfloor. At this point they had to remove the new LVP, so they used our warranty to replace the flooring. The floor continues to sink in multiple areas. They suggested placing multiple saddles throughout my floor. They claimed the floor manufacturer said I needed them, so I don't know why I wasn't told or why it wasn't done during the initial installation. I asked when they open the floor and see the subfloor is unlevel would they do the honorable thing and return my money to me so I can have my floor repaired. I was told the subfloor is level and we are no longer discussing it. They hold no accountability. On top of all of this, they have photos of my home including personal information of where we live, personal details of our family and refuse to take it down. What customer ever wants this!? They have now blocked me on social media, and fail to communicate responsibly. All I would like is the money returned to me for the flooring that is now garbage because they have to take it apart to level underneath, the money paid to do the work that wasn't done correctly, reimbursement for what was paid out but never used. This is a major inconvenience to have to go through construction again. This has been dragged out too long, own up to your mistakes and Do the right thing. be warned and stay far away from this company.

Creative Stone & Cabinets

Creative Stone & Cabinets

(1 review)

I had stopped in on a whim because we are planning to redo our kitchen. I was happy to see that…read morethis was a "one stop shop" and felt that the process would be easy. We scheduled an appointment for that week to have someone come by to measure. Two very nice gentlemen came by. They listened to my ideas and took measurement and photos. I heard nothing for two weeks so I called. I was told I would receive a call back; I didn't; I called again and again was told I would receive a call back. I finally got a call from the designer, Ryan, on a Saturday. Within a minute i was given a $$$ number, without any context. I told Ryan we would like to stop by the following Saturday. He said that would work and he would make the time for us. I emailed him during the week, no response. I called that Saturday morning and was told he was not in that day. I advised the person I spoke with that we wouldn't be available during the week and wouldn't be available for the next few weekends. I finally received a call from Ryan attempting to schedule "during the week and for the next few weekends". As we were busy for those few weeks, I emailed him, yet again, two weeks ago. I wasn't surprised that I received no response. I truly thought the showroom had everything I needed for my kitchen. It's just upsetting that your designer is less than responsible, attentive, and trustworthy.

From the owner: Creative Stone & Cabinets is a leading wholesale distributor of fine kitchen, baths, cabinets both…read morestandard and custom. We fabricate countertops such as granite, marble, and quartz to all of Long Island and New York. We are also distributors of ceramic and porcelain tiles, sinks, and much more!

Royal Kitchens & Baths - kitchenandbath - Updated November 2026

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