I would just say that there are drivers who will take advantage of those who do not have a Holo card, and with them even knowing that there is no day pass anymore, I have witnessed some drivers who do not say anything when someone pays a day pass's worth, therefore wasting their money. What if that's all the money there is for some people reserved for transportation? Sad read more

Going to Oahu, when Trolley service wasn't available, rental cars sold out, we were able to use TheBus to get to/from our Turo that we were able to obtain for 3 days of our trip. The buses were clean, on time, and the bus drivers, super friendly and helpful. Saved us $$ considering rideshares / taxis price gouge in Oahu. We are always car commuters, but I thought it would be a good experience for my teen to be able to experience using transit systems and not be afraid to use alternate ways of transportation. We used Google maps, typed the locations/time leaving/ type of route and the info comes up...Thank you, TheBus. read more

$2.50 and you can go far. They even give you a transfer that you can use within 2 hours for your trip back. The bus is very convenient and drivers are friendly. Lots of stops too. Unfortunately, they don't offer a daily or weekly pass. read more

See all

I became a bus rider since May. It's very convenient transportation and the bus drivers are very nice. But today, when I was boarding the bus, the driver made a warning voice to stop me boarding because someone was getting off. I stepped out of the bus to yield the person. As I was boarding the bus again, the driver was looking at me with very angry face. It's not possible to see if someone is walking on the isle to get off . I didn't do anything wrong. I wondered why the driver was so much angry. I guess I had to wait for a moment to see if anyone is getting off before boarding. I always use the exit door to get off the bus. I'm still learning how to properly ride the bus. read more

Watch out for these drivers! Some of them are not safety concerned of others on the road as well as passengers on their bus. Nearly causing accidents when they maneuver into traffic abruptly. read more

I've lived in Honolulu for a year now, most of the bus drivers are nice and friendly. However im giving it 3 stars for a couple reasons: 1. If you need to get somewhere on time don't rely on the bus it is almost always late or early and you end up missing it no matter how early u get to the stop 2. If you end up taking the A route watch out for a particularly rude driver that has never been nice to me or others that i know. On multiple occasions she has kicked me off the bus bc my holo card said "low balance" after i scanned it. Those of you know that use a holo card you know when you scan it and it tells you "low balance" that means that the bus ride you just scanned it for is taken care of, just the next one will not be. Twice now she has kicked me off after i've paid for my ride. I've never wanted to write a review on anything before but i felt so disrespected i had to say something. The Bus is an okay transport service. just avoid route A City Express read more

Unfortunately due to my car being in an accident I am now forced to catch "da BUS"! Mind you, I haven't caught the bus for over 40 years ( maybe longer) so was a little anxious! I must say that my experience was pleasant both times & the drivers are friendly. courteous! A shout out to drivers for route 501 mililani mauka! I had a good experience both today & Saturday & for $1 fare, it's a BARGAIN!! I also called for bus schedule & the employees were nice too!! read more

We were at the Hilton Hawaiian Village, with no wheels, and made the regrettable decision to take TheBus. The weather prediction was for rain, so we cancelled our plans to go to Hanauma Bay via snorkel tour, and take TheBus to Iolani Palace. Nearest bus stop is at Kalia road next to Fort DeRussy. We get there around 945am on a Saturday, just as the sun is popping out of the clouds -how much do they pay these weather forecasters? Everyone is crowded around the shaded area of the bus stop, as the sun is very strong in the tropics, even in the morning in January. I check the sign and it says no smoking, no drinks, no food, no music, and no luggage on Thebus. $2.50 exact change. I guess the taxi companies lobbied for the no luggage provision on thebus, and want you to spend the big bucks to get from the airport to Waikiki. Well at least there is no sign that says 'no shirt, no shoes, no service' like we see in restaurants on the mainland! Can you get on with a surfboard? One bus after another arrives, and all have JTB Hawaii on it, with Japanese characters on the side. A bunch of Japanese tourists get on the bus, easily recognizable by their language, and dress -the older Japanese men tend to be dressed with slacks and dress shirts, white socks and black leather shoes. Another JTB Hawaii arrives, and then another. 75 years after Pearl Harbor, the Japanese are taking over Honolulu, with more JTB Hawaii buses than the trolleys and local buses! A few theBus buses also arriving, but only going to Ala Moana shopping center. 45 minutes after we arrive, our #19 bus arrives. All seats taken, and all the 'handicapped' seats filled by fellow seniors. After we get on the bus, stand, and pay, we glance out the window, and sure enough, another #19 bus is right behind us, empty! The bus is packed, with everyone pushed to the back, crammed like sardines. Very few vertical posts to hang onto in the front of the bus, with me at 5'7" barely able to reach the flexible grips hanging from the top railing near the ceiling. Made sure I washed my underarms with soap and water beforehand so I wouldn't smell with B.O. to the sitting passengers! Wish I could say the same of my fellow standing passengers! Construction areas in Waikiki with lanes closed left and right. We go over the short bridge, past Ala Moana shopping center, with glances of the ocean, parks, stopping at every bus stop, and traffic light along the way. Takes 35 minutes to go 3 miles in the Saturday congestion -well at least it wasn't during a weekday rush hour! Pass a medical center, and then the Hawaii state building, where a fellow passenger says we need to get off for the Iolani Palace, on the other side of the building, and not visible from the bus stop. 1 hour and 20 minutes waiting and traveling on thebus, -we could have walked here in 45 minutes! On the way back in the early afternoon, we only wait 15 minutes for thebus, and again it is packed. One guy sitting in the handicap seat, has a four wheel walker, completely blocking the aisle. Lot of tourists with luggage under their seats, on their laps, or in the aisles, apparently coming straight from the airport! Guess they didn't read the sign about no luggage, and guess the driver didn't read it, or didn't care. Hang loose bro! read more

Some genius decided to eliminate the daily pass. Some genius decided to eliminate stickers that are valid for one year. Some genius decided to require a computerized system called holo holo. The computer I system was hacked and brought down. Some genius decided there was no purpose in having a back up plan. Some genius decided they would not bring back the paper stickers while they sat around and did nothing while their computer system is broken. Some genius decided for customer service to tell all customers they have no idea when they plan to fix their problems. Some genius decided they would sell no annual passes to customers while they sat around and did nothing about fixing the destroyed computers. Some genius decided it was not necessary to have a firewall protecting the bus operating system. Some genius decided just to sit around and do nothing and let hackers into the computer at will. read more

TheBus - Bus - Public Transportation Near Me - Honolulu, Hawaii

Trying to get around in Honolulu made me feel like I was back in Los Angeles. Hello again, massive traffic congestion. And poor, helpless buses running late because of said congestion. TheBus is the most cost effective way of getting around Oahu. The fare is $2.50/person whether you travel just one stop, or around the entire island. Upon boarding the bus and paying the fare, you're given a transfer slip that can be used to board one other bus (like one for the return trip) for free. A transfer is valid until the expiration time shown on the transfer slip. It's supposed to be 2 hours from the time of boarding, but the machine gives you some leeway so it ends up being closer to 4 hours. The first time trying to ride TheBus: vexing. We knew our route number and destination, but that bus didn't announce the stops either through the audio system or the electronic ticker above the driver. Being in a new place, this wasn't very helpful. I had to ask the driver where my stop was, and I don't think he really understood me. I ended up getting off in the right area (Ward Center which takes up a whole city block), but two stops too soon. The return trip: No problems. *That* bus announced everything through both the audio system and the ticker. [shakes fist at first bus] The second time riding TheBus: Again, no problems. We were pretty much regulars by now, hah. The return trip: It was nighttime, so congestion should've cleared up a bit. The bus never made it to our stop. We got tired of waiting and walked it. Fortunately it was only a couple miles. Exercise is good. Getting stood up, not so much. I have a love-hate relationship with TheBus. When things are good, they're really good. When they're not good, oh please shoot me now. read more

Dear Mr.Bus- Or may I informally call you "The"? Well, The, thank you for all the years of service you have brought me. As the best form of mass transit available on O'ahu....er the *only* form of mass transit available on O'ahu, I am forming this letter to thank you. I have chosen you as my 100th review. You should feel grateful. No other mass transit system shall receive that. Sure sure, BART may get one one day, but no, you have 100. Thanks for all those great rides around the city. Thanks for being there when my boots were made for walkin, not drivin. Thanks for operating on a decently on-time schedule. Thanks for implementing the A route that makes it seemingly painless to ride all the way from Waipahu to Manoa. I have done it once or twice. Thanks for letting me use one of your busses for my glass installation art piece for free. Thanks for letting me tie my friend up in the back for the sake of art. Thanks for understanding that sometimes i need you to stop extra hard so that I know that the express bus is now in Mililani. Thanks for stopping when you saw my pathetic high school ass running with a guitar case after the bus. Thanks for letting me on. If it weren't for your great bus routes, I would not have known where to drive in Hawai'i, I would not have made it to the mall, I would not have been able to go to school. We'll forget about that nasty bus strike. That nasty, 4 hours a day in traffic bus strike. You're one of those things, Mr.Bus, that I'm thankful exists, but am thankful that don't have to ever use again. Oh, and please stop calling. I've found three other men now. Their names are BART, MUNI, and Cal(last name Train). I have passes for them. Ms. WageWorks hooked us up. Love, Candice. read more

TheBus - Public Transportation Near Me - Honolulu, Hawaii

ok, it's my friend's birthday and we decide to have dinner and cocktails in Waikiki. I don't like going into Waikiki :( parking, crowds, etc. Anyway, we decide to take the Bus. What a great idea at that. Met at my office which is close to the busline. Got on the Bus which took us into Waikiki. Went for dinner and a couple of cocktails and then, got back on the Bus to my office. I took Route 19 going back to my office and Lance, our busdriver was so polite and funny. He chatted with me the entire way back which made the 30 minute ride go so fast.... Now I know to use the Bus for my future escapades to Waikiki. Go Bus! read more

4.5 stars! The Bus is great! Why drive and add to traffic and burn gas if there is The Bus? If I drive and leave the same time as if I was catching The Bus, I get to work at the same time as if I was catching The Bus. Isn't that weird? And that includes my transfer in downtown, too. Amazing, so it doesn't bother me to catch The Bus to work. Going home, well that's another story. Because sometimes I have other things to do, I don't always catch the same bus home. And what happens sometimes is that The Bus is behind schedule. But using hea.thebus.org you can see what time your bus will arrive at that particular bus stop. Just look up at the bus sign and there's a number that coordinates to that bus stop. Or locate the intersection you are at. It's a really useful site. I usually see the same people on The Bus on my way to work in the morning students, working people, but in the afternoon, I see a whole bunch of characters; chatty Chinese ladies, drunk man hitting on school girls, students with music turned up high, children asking a million questions, nose diggers, etc. But it makes the ride interesting. I think the price is a good deal, even better if you get a bus pass. On the older buses, the back of the bus is warmer. On the newer buses, everywhere is cold, except for the stretch buses. The odd seats that are in the accordion portion don't have a vent so it's a little bit warmer, but not much. There is also a new style of bus that is slowing getting integrated into the bus routes. Haven't found the not too cold, not too hot seats, yet. Most bus drivers are friendly and helpful. Haven't ridden on any angry bus driver routes. Be respectful and courteous of the drivers, it's tough to sit and drive and ignore all the crazies on The Bus! We're lucky that The Bus system goes to most places on Oahu. If possible I catch The Bus everywhere I can go. I'm going to keep utilizing The Bus! And no, I don't have a DUI!!! And yes, I have a car! read more

I had been spoiled by my rental car and getting around the island with ease. Unfortunately, I returned the rental early to spare myself the ridiculous weekend rates and this left me without a way to get from Waikiki to Hanauma Bay. A cab would be $60 one way. There were tour buses but I don't like the idea of conforming to the timelines of a tour. So I sought out the city bus. I was so happy with how easy it was to find the routes and times. This was the second time in my life that I had ever taken the bus and it went without a hitch. I highly recommend using taking route 22 from Waikiki to Hanauma bay for like $2, you cant beat that! read more

TheBus - Route 22 - Waikiki to Hanauma Bay - Public Transportation Near Me - Honolulu, Hawaii

See all

My boyfriend and I had a bit of a layover at HNL and opted to take the bus to explore the Honolulu area. The bus drivers are very rude and do not embody "The Aloha Spirit" that we experienced for a week on another island. Approximately 1130AM on 1/4/13, we rode the 20 going to the Pearlridge Shopping Center. We courteously asked simple questions and the driver responds with such an asinine attitude. We didn't let the rudeness of the driver ruin our time exploring the Aiea/Honolulu area. We had a great time other than having to deal with the inept drivers of the City Bus. We were mindful of the time and schedules. The 20 returning to the airport was running late. We asked another bus about the bus going to the airport at about 2pm. (The bus we asked was Waipahu bound in a double connecting bus). He informed us that no buses stop at our stop to the airport and that we would need to cross the street to catch an airport bound bus which was misinformation. Fortunately, we stayed put and a minute later the 20 airport bound arrived. Made it to HNL in a reasonable amount of time and was not late for our flight home. We will remember to stay on the other island where people are so kind and welcoming. Honolulu and the City Bus: not. Epic fail. read more

I firmly believe that you don't need to rent a car in Hawaii. Just use the bus - my boyfriend and I did this for 6 days and it worked out great! We went to an ABC store and purchased 4-day passes for $25 each. (Unfortunately for us, during the off-season, the passes are actually only $20!) You get unlimited rides with the pass, and we totally made it worth it - we would have spent around $50 each if we just paid the $2.25 (also cheaper if you're there off-season) for each trip. Plus there was no hassle with fumbling for change. The bus system is incredibly comprehensive; we were able to do everything from visit the Polynesian Cultural Center to eat shave ice at Waiola in a residential neighborhood. Fortunately for us, my boyfriend's iPhone made it really easy to know what bus line to take at what time. I admit that it would have been much more of a pain if we didn't have that instantaneous information. Especially if you're under 25 like us and would get charged an arm and a leg by rental car companies, I highly suggest you try out TheBus! read more

TheBus - Public Transportation Near Me - Honolulu, Hawaii

I got here after falling asleep on the #1 from Kahala Mall. I was supposed to stop near Zippy's on North King Street, so I could go for my periodic blood donation at the Blood Bank of Hawaii. When that went to epic fail mode, I ended up here at TheBus terminal. This place was an open area turn around point for some routes that use the Middle Street location as a rest stop and a turn around area. Glad to have seen this place really. Just to see, I guess. I have been riding TheBus since middle school, when I had to take the #3 to Kaimuki middle School. Then the #1 to Kalani High School. Then #1 & #6 to University of Hawaii - Manoa. And most currently, #1 & #2 or #B to School Street for tha 9-5 job. I have been through the period where when gas prices went up, I saw that increase in ridership. I haven't seen anything bad on TheBus, although I have seen a couple people get loud on the bus and almost coming to blows. I left that scene before it really got ugly. Thankfully, Honolulu is one of those cities that reliable public transportation is here to stay and I am thankful for that. Especially when I am a frequent flier these days and need to save / compensate for a car in these lean financial times. Cars are awesome, but when you fly as much as I do on a lean budget, something has got to be taken away. read more

To be honest I really hate taking the bus there is a lot of shit that happens on the bus. Like homeless people yelling at people for no reason, couples fighting, bus breaks down, gets into accidents, etc. I have taken the bus for 8 years since I was 12 years old. I know a lot about what bus goes where and what time it comes. I take the bus to work and back home everyday and I gotta say I always get pissed cuz the bus wasn't on time most of the time. If the bus system was way more better I think I would enjoy taking the bus read more

TheBus - Bus ride home - Public Transportation Near Me - Honolulu, Hawaii

Coming from San Francisco and I have been to New York and lived in Santa Barbara, I would say Honolulu's thebus is thebomb! It was so convenient to use and the bus drivers are all soooooo nice! We bought the 4 day pass from the ABC store and was able to use it for all 5 days we were there. Hint Hint for any travelers. The bus is pretty comfy but at times the AC was a bit high making it cold when we're not wearing any jackets. It takes an hour and half from waikiki to stupid dole plantation or north shore. DON'T DO IT!!!! read more

The public transit here is great! Getting around to places was so convenient. $2.50 one way and a transfer is provided. read more

The wheels on The Bus go round and round..... round and round.... I decided to try the BUS from the airport to my Waikiki hotel, and yes it worked out.... but took about 20 minutes longer than a shuttle or taxi would take. It wasn't a bad introduction to the city as it drove nice and slow around many of the areas of Honolulu so you could see some sites, read your maps and plan your visit. But if you are in a hurry, I would recommend a shuttle service. The BUS website is good for planning trips to other places on the island, but plan on a lengthy adventure. read more

TheBus is the most economical way to get around Honolulu as long as you're not crunched for time. Although the buses were generally on time, like any other city bus system, sometimes you're left wondering when the bus will arrive. This happened only a handful of times and we took TheBus nearly every single day of our trip. Fares are $2.50 per adult and you'll receive a transfer ticket with each cash payment so don't forget to ask for one if the driver forgets! Each transfer ticket is good for about 2 hrs (until the time at the top) and is good for up to 2 transfers. On the first eligible transfer, the coupon at the bottom will be torn off. On the second transfer, the whole ticket will be collected. There is also a weekly pass that can be bought for $35. We didn't get one since it's only good for 5 consecutive days, which means you'll have to be riding quite a bit per day to save money. The buses themselves are ok and very similar to any other American city's bus system...which means dirty, crowded, and full of weird and/or shady characters. We only took TheBus during the daytime, so have no idea if there are even more shadier characters in the evening. Probably. Just don't be one of those people that board and stand towards the front when a line of other people are trying to board behind you. As the saying goes: "please kokua and move to the back of the bus!" Also pay attention to your surroundings because we missed our stops a couple of times because the onboard system that calls out stops doesn't always work correctly. You really don't want to get off, walk across the street and wait in the scorching heat for the next bus to go the opposite direction! read more

Our bus system is one of the BEST in the nation, covering about 96% of the populated areas of the island of Oahu. That is amazing! The transit center at Middle Street is a depot to just about anywhere you have to go on Oahu. Staff are always cleaning the area, which is nice. The buses run pretty much on time, which is great. The bus drivers are helpful and tell you which bus to catch to get where you need to go. And they also tell you when to transfer to another bus. And there is FREE parking available on-site. There is even covered bicycle parking if needed. read more

This morning I experience my FIRST thedriver with real ALOHA after riding the Bus daily for 6.5 weeks during this, my final homecoming after an 11-year absence living in Seattle. Wassup with all these surly, silent, RUDE AND DISCOURTEOUS BUS DRIVERS who don't say anything in reply to my "Good morning." And then my "Thank you?" These mostly MEN DRIVERS (about 70% of the MEN) SUCK! Get more women drivers. WOMEN DRIVERS ARE WAY SO MUCH BETTER GENERALLY WHY KEEP BUS AIR CONDITIONERS ON HIGH WHEN IT'S COLD, RAINING, DARK OUTSIDE? No intelligence here? Common sense? The bus drivers will lower it when passengers complain and say "lower the a/c, driver, p These guys OVERSCHEDULE buses for TOURISTS and make LOCALS WAIT for their bus rides. I've been waiting ONE HOUR @ ALA Moana Shopping Center for the #6 bus to Woodlawn via East West Road!Now we have 2 (TWO) #6 buses coming 2 minutes apart! The bus driver said the bus before him BROKE DOWN. AUWE ! Old bus fleet needs HELP. read more

I ride the bus everyday, ever since my car was totaled and I just wanna save money to go back to school. I do enjoy riding the bus more than most people may. I like not having to find parking and since I ride pretty much the same bus every morning the bus driver knows that i'm a regular. I found that most bus drivers are super friendly and are always willing to help you if you need. If it's a slow time in regards to passengers some are even open to talking story. What I love about the bus system now is that you can go online type in your address and the destination address what time you wanna leave or arrive and they will find the best three routes for you to take to get you where you want to go at the time you want to get there. THAT is awesome. NOW, if you have a smart phone, you can even track where the bus is exactly to help you to determine how long your wait time is. Now, hawai'i may be a bit slower paced in regards to the continental US in some things, but our bus system is pretty darn amazing. And yes of course, sometimes it's late. But hey, are you always on time when picking people up or vice versa? read more

we took the 22 again to get back from Hanauma Bay. we've taken it round trip on previous trips, but this time getting out of Waikiki on the Bus was way too full even at the 3rd stop. had to cab it. you can't beat the price of $2.50/pp. our cab ride to get to the Bay was $30 and that was from us haggling down the driver. btw, taxis drive by the bus stop offering rides for "negotiated" rates. make sure you know what the schedules are on this bus. it WILL get full. the ride is about 30-45mins coming back from Hanauma Bay. luckily, we knew the schedule so we got to the stop early enough to be the 2nd set of people in line to get on. the Bus still ended up being crowded. it even missed a couple stops along the way because of space issues. poor little kids from school got left behind too! THAT kind of crowded. but, in any case, save yourself a car rental or a cab and plan ahead to take the Bus. really good and inexpensive experience. at least, if you can make it on! read more

TheBus - took effort to put these fake smiles on after a full day at Hanauma Bay - Public Transportation Near Me - Honolulu, Hawaii

See all

Very convenient and so easy to use- you just need to know which bus to take. If you don't know, you can ask someone and he/she will give you some direction. The bus driver is chock full of information- could give you the best way/route. The complete list of bus schedules are available at some of the malls like Kahala Mall. Some of the buses run along Kuhio, not Kalakaua Avenue (tour buses, shuttles, trolleys and taxis here). Don't forget to grab transfers as soon as you get on. Fare is $2.25- what a bargain! Being originally from San Francisco, I knew which bus to take by age 11 and could pretty much get around on my own. Public transportation is not new to me. This is what we took to Diamondhead on our last hike there (last trip) and it was pretty quick getting there. Catching the bus back into Waikiki was a little bit longer, but we weren't in a rush- we just finished a hike. Again, kudos to the girl at Hawaii Tour & Travels that suggested this idea. BTW, Samantha Brown (on the Travel channel) took the bus around the island- at the time of filming, it was $1! read more

The system for getting senior pass or for the disabled is all wrong. To make them go all the way to Kalihi ( by the airport!) to apply for a pass is cruel. Why aren't there offices in town they can go to register and make it easier for those in most need of public transportation. Bad policy. read more

Unless you rent a vehicle for your stay on Oahu, The Bus is an essential means of travelling around the Waikiki/Honolulu area and beyond. There are stops regularly found in the Waikiki area with routine service that can transport you to destinations such as Pearl Harbour, Diamondhead and the Polynesian Cultural Center on the North Shore. Prices are reasonable and the day pass is great for return trips. The driver's are a mixed bag. Some are amazingly customer-centric and very helpful with answering questions or making suggestions. However, an unreasonable number of drivers are rude, condescending and seem to forget the Aloha spirit they should be spreading to the tourists who use the service. read more

MORNING RIDE: So I decided to ride the E (Ewa Beach) and A (Waiphu) bus to school (University of Hawaii Manoa) during different days at around the same time (6:25ish a.m.) The A bus (across Waipahu Shopping Plaza to UH Manoa) took approximately 1.5 hours because it goes through Waipahu, Pearlridge, Kalihi, Downtown, etc. Surprisingly, the ride from Waipahu to where NEX is took half an hour. It's when you reach Kalihi, it begins to slow down. The E bus (last bus stop before it forks to Waipahu and Kunia to Downtown) took 40 minutes. Because I had so much time to spare I went to McDonald's to get my McGriddle on. Then as I was walking to the bus stop, I saw Macy's. Well you know what happened...When I finally arrived at the bus stop ( I was waiting for the A or the 4), the A bus came first. Minus that little detour at downtown, I'd say the A bus took about 15 minutes (from downtown to UH Manoa). So the overall time took less than an hour. For those living in the Waipahu and Ewa Beach area who are working in Downtown, the E bus is your best bet. The reason why it's quick is because it goes through the freeway in the zipper lane. As for going back to the West side, I do not have any information. read more

Why does the bus go to the airport if they won't pick anyone up whom has luggage? Seems like something they may want to change. Just another thing in the state that makes me and my family want to move away. read more

i have rode DA BUS for 8 years. number 2, number 13 always late. always super packed. drivers, especially the guys, have NO ALOHA... read more

As a tourist, this was a great transportation service. Get the 5$ day pass and you can use the bus all day. All of the drivers were extremely helpful and willing to take a moment to help me determine that I was on the right bus. Easy routes and the schedule was super easy. Used it to get from Honolulu tourist areas (the Modern Honolulu hotel) down to Waikiki Beach and all over the place. It was also my first time using public transportation. I liked it. Side note: Now, some of the people on the bus are a bit odd or smell, etc., but that is not the fault of the bus system. read more

I thought it'd be a good idea to take a bus adventure, since I hadn't been on one despite all my visits. Plus, gas for the my Auntie's new Hummer I've been using this wk was out of control. Costs $2 per ride & includes a transfer to another bus. It's clean, air conditioned, the bus drivers are friendly and you can even ride the bus in your bathing suit, with a towel! read more

TheBus - Mini sock monkey catchin the bus to Waiks - Public Transportation Near Me - Honolulu, Hawaii

I was really surprised about the rating. I've used public transportation in other cities and Hawaii's bus system is one of the best! The bus drivers are usually very friendly and helpful. I also feel safe on the bus, there have been unruly passengers but the bus drivers are quick to react and do what's necessary to make the situation safe for all passengers. The Bus literally takes you anywhere & everywhere on the island. The Bus has express routes for different areas of the island, the E that goes to Ewa Beach is great! The Buses are air conditioned, the very back of the older buses tend to get hot so stay up front on hot days. Google maps provides detailed information on bus routes, I would be lost without it! The bus is a really good option on the island of Oahu! Monthly bus passes are available and can save you time and money! My only complaint is that the smells on the bus can be quite intense, not an enjoyable experience! My only option is that situation is to move to a different part of the bus! Happy riding!! ~Aloha! read more

Almost never ride the bus, but the car is currently being borrowed and recently I've been too stingy to take Uber (trying to save money for once). 1st time riding: paid fare in cash, driver automatically gave me a ticket, which I'd never seen/used before. Was happy to learn that it covers 2 transfers. The ride to and back was fine; both buses were a little late, but whatever. Only problem: people have to learn to not take up 2 seats, especially when it's crowded. 2nd time riding: not the bus' fault, but there was a homeless person harassing girls (trying to look up their dresses/skirts) at the bus stop, including me. Made me really uncomfortable and what made it worse was that the bus was late. Paid cash, got ticket from driver again, ride to and back was alright. One man decided to sit next to me the entire time, even though a lot of other seats opened up during the ride. He almost made me miss my stop cause didn't get up. 3rd time riding: Bus was late as usual. Paid cash, got the transfer (unfortunately lost it somewhere after I got off). Wasn't too crowded, had 1 open seat next to me. However, one weird man decided to not to sit down next to me, but stood facing me next to the open seat, completely blocking my way out. Didn't even move when I got up.. had to bump him out of the way to get out. On the way back: I paid in cash again, but the driver didn't give me a transfer ticket, so I asked if I could have one. However, he decided to yell at me in the most attitude-filled voice, "TRANSFER. YOU WANT A TRANSFER? WELL THEN YOU SHOULD'VE SAID "TRANSFER!!", which I thought was completely unnecessary... it would've took 5 seconds just to hand me the ticket. He yelled at 2 other people on the way as well. Experience is.. definitely not great. Probably gonna just suck it up and pay more for the Uber. read more

I usually do t mind our buses however lately with the drivers allowing people to bring on their wheeled baskets which constantly block the isle or take up two seats. If people take up two seats they should pay for two seats I believed that blocking the isle was/is not suppose to happen. I've seen very close calls with people almost falling. I myself had a difficult time getting of at my stop. Also with children under 7 was only ONE per adult I've seen more that one child per adult which I really feel it's unfair. Would appreciate consistency with all your drivers. read more

I had to go to the airport for business and decided to take the bus. I called TheBus for information about getting to the airport from Ala Moana Center. The woman who helped me was very gracious and helpful. It's been a while since I've ridden the bus, and I liked having someone else navigate the roads there. Both drivers for my round-trip to and from the airport were cordial to their riders. read more

Very impressive service for the most part. The Apps help a lot in planning trips. I was even more impressed when I was notified by mail that my Senior Bus Pass was about to expire. Inside the envelope was a form to apply for renewal & explanation of the various options for renewal. I decided to go in person to the office at School Street. I was greeted by a smiling lady who asked how she could help. I'd already filled out the form so I presented it with my current bus pass & credit card to pay. The lady verified the info on the form & said it'd take a few minutes. I was prepared to wait but she handed me the updated pass with my receipt. We enjoyed a laugh at my surprise that it was done so quickly. I was so taken aback that I forgot to note her name but I really appreciated her reception & efficiency. read more

OMG. A BUS DRIVER WAS REALLY RUDE to passengers and I about 30 minutes ago. 8/13/2019 approximately 1:45PM. Bus 4 University - Bus stop #294 University Ave. & Date St. Taking his break he says, "10 MINUTES! GONNA BE 10 MINUTES!" ....pause we are all silent..."YOU GUYS UNDERSTAND OR NOT??!!" (treating us like we don't speak English). He then says, "SEE NOW YOU GUYS HAVE TO WAIT 10 MINUTES!! YOU SHOULD HAVE TAKEN THE A, NOW YOU GOTTA WAIT 10 MINUTES!! " Really rude. I go outside to get fresh air. I see him leaned up against a wall, unlit cigarette hanging from his lips staring at his phone. I don't judge. It's just another description of his composure. 10 minutes pass. I see him get on the bus. I enter. He rudely gestures "C'MON!" To show my bus pass. I say "Oh again. Okay." While I'm taking out my pass HE RUDELY POINTS HIS INDEX FINGER RIGHT IN MY FACE PUSHING IT RUDELY BACK AND FORTH UP AND DOWN while saying "WHENEVER YOU GET ON THE BUS YOU SHOW YOUR BUS PASS!! OR YOU PAY!!! YOU ALWAYS DO THAT!!" So rude again. He did not need to yell and point his fingers right in my face while I"m trying to do as he asked. His description is dark brown bald chubby cheeks super chubby guy. I'm not judging his looks. It's just a description so The Bus can possibly determine who he is. There are honorable chubby people who are very polite with a Big Heart, that can compose themselves under stress. His attitude and composure was very unprofessional. And we weren't under stressful conditions during Pau Hana traffic like on the A or E. There was hardly any traffic. He was very rude and unprofessional. I hope the Bus can determine who this driver is so that they can help him to treat riders with respect. read more