Quick response. Ty was available to replace my water heater the same day. They were quick on replacing the unit. read more

The Water Heater Guyz - 50 gallon water heater. - Water Heater Installation/Repair Near Me

This is hard to write because I really like the owner of Water Heater Guyz, Ty, but we had a rather difficult and expensive experience with him. I think I always leave positive reviews and gave Ty ample opportunity to correct his errors. I even suggested he sleep on it so he/we could come to a reasonable solution. I originally contracted with him to replace a failing tank-less water heater. He was quick, on-time and provided us with a reasonable quote. His install went ok and after a spray of water into the inside of the heater from what he called a faulty previous install, he dried everything and finished up. At one point I noticed that the exhaust vent was hanging at an angle and asked him if he needed to go in the attic to connect the pipe. He assured me he did not and that everything would be hooked up properly. I was relieved because we had just had insulation blown in and I did not want anybody back in the attic to flatten the insulation loft. Within a couple of months I began to experience errors with the heater requiring a hard reset. At first he told me to call the manufacturer and that problems like that were my responsibility. I was relieved when he visited and found insulation had dropped into the unit. He claimed that it was an improper seal of the exhaust flange in the ceiling, blaming the previous installer and suggested I fix it. I did. When it happened again he graciously came and cleaned more insulation out of the heater blower. All seemed well. Fast forward to recently when I had someone inspect the attic without going in the attic. He provided me with a photo of the disconnected exhaust vent from the water heater and suggested I call the person who installed the unit as it could be letting CO blow into our attic. When I called Ty he, again, blamed the previous installer of the preexisting vent. I suggested it was his responsibility to ensure all was hooked up properly and safe. He did not agree. After much back-and-forth, I suggested we sleep on it. Next day was no different. I talked him into sending one of his "installers" to fix it but it would cost me $200. The (really nice) young man came the next day and corrected the problem (for $200) and showed me a finished photo. Three different contractors I spoke with assured me it was the installers (Water Heater Guyz) responsibility to properly hook up the vent. The money doesn't bother me. Ty's inability to accept responsibility(or blame) and just fix it is where we part ways. At every point he tried to blame everyone but himself. Business owners should be willing to bend over backwards to make sure everything is done correctly The install was not done correctly even after I asked him about the vent and the disconnected vent was, most likely responsible for some of the insulation getting into the unit. I will not be calling him for any further work and will pay someone else if I need any more service. I like him and hope he does well but attitudes like this will eventually catch up with a business. read more

The Water Heater Guyz - Repaired - Water Heater Installation/Repair Near Me

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Ty & his guy saved me!! My water heater stopped working for a few days and I tried to repair it thinking I can still save a few bucks... let's just say; sometimes a 22 year old water heater just cant be saved! Luckily I reached out to Ty and he was able to get me an entirely new tank in same day! His prices were reasonable, his response time was quick, and Ty himself was super easy to work with (no pressure and free estimates!) Thanks again Ty! read more

Came quick, did a great job and was cheaper than others. Very, very happy with their work on a holiday weekend.

Professional, prompt, and friendly service. Spoke with Ty at 7am, and by noon my new water heater was up and running. I recommend The Water Heater Guyz to anyone needing water heater repair or replacement. A+! read more

Ty and Water heater Guys customer service and service was above and beyond . He was very professional ,courteous and knowledgable . He not only was the best price for installation he didn't give us the run around like other quotes we had received. He fit us in his schedule immediately .He was very trustworthy and reliable . Not only would I recommend this company we would definitely use them again if needed. read more

The Water Heater Guyz - new water heater installation. - Water Heater Installation/Repair Near Me

This is a great company with great pricing and service from beginning to end. Highly recommend Ty and The Water Heater Guyz for any of your needs. Responded back late at night and came out the next day and fixed my water heater issue. read more

The Water Heater Guyz - Water heater repair and replacement - Water Heater Installation/Repair Near Me

Contacted Water Heater Guyz to see about having them come out to take a look at our unit which is producing an error code. Without having even looked at the unit or getting anywhere near sufficient detail Ty already stared taking about replacing the unit. Talk about desperate upselling - at least take a look at the unit first before pulling that nonsense. read more

If you need a water heater replaced, get it done through water heater guyz. Great service, affordable and quality work. I got mine replaced not too long ago through them and it was as seamless as any service I've gotten done on my home. read more

I had very good discussions with Ty the water heater guy. He explained my options including doing nothing at this time. I decided to do that option since a repair or replacement was not warranted at this time. When either is warranted, I will be contacting Ty about potential work. read more

I found The Water Heater Guyz on Thumbtack and Ty reached out. I explained that my 14 yr old water heater started leaking and water was slowly covering the garage floor. It was 5pm at night and Ty offered to come out the same night, but wouldn't be able to arrive until around 8pm or 9pm due to another install job he was at. I was shocked because I figured it would have to wait. Since we have 2 kids in the house and school the next day, I didn't want to disrupt the kids schedule by them coming out at night. However, Ty walked me through how to release the pressure in the water heater to stop the leak and he could be out the next morning to repair/replace the unit. We decided, due to the age of the unit, that replacing it made more sense and he put a brand new heater in and it looks and works incredible! Ty was very well priced and also kept great communication before, during and after the job was done! I highly recommend hiring The Water Heater Guys for any of your water heater needs! Thank you Ty! read more

The Water Heater Guyz - Water Heater Installation/Repair Near Me

Call this honest, helpful team First!!! I had an issue that could be handled under warranty in 30 minutes with troubleshooting on the phone and thank goodness this company informed me to check the manufacturer first. They listened, understood and helped to solve my issue for free. There were several other companies who offered to show up and overcharge me unnecessarily. What a lifesaver and they may be some of the last remaining honest people left. You restored some of my faith in humanity. Thank you so much. I will recommend and use in future if needed. read more

Ty responded quickly to my quote request to descale my tankless water heater. He came by same day and did maintenance on my water heater for an affordable price. Highly recommended for all your water heater needs! read more

Ty was a pleasure to work with--thorough, professional, and attentive to all of my questions and concerns. Since the installation, he has made a point to follow up to make sure everything is working well. He and his crew did a great job--excellent in every way--and I recommend them highly. read more

Ty was so kind, and he did incredible work. I needed to get my tankless water heater serviced, and he provided me with a quote immediately that blew his competition out of the water. He was able to schedule my service so fast, too! I was so impressed with his promptness and communication. His work was thorough and high quality, and he explained all of the work he performed in a manner I could understand. I highly recommend Ty and his excellent company for all your water heater needs! read more

I can't recommend this company enough next time your water heater has issues. Mine died after almost 20 years, so I purchased a new one. This company is one of the few out there that will install water heaters not purchased from them. I called on a Saturday on Labor Day Weekend, and they came out the very next day on a Sunday, and did and did excellent installation at the agreed upon price. They are very communicative, friendly and professional. read more

Ty was super quick to respond and was able to do a full install same day. He worked fast and was very clear and communicative. Appreciate the work and would highly recommend! read more

The entire process from exploring options to coming up with an estimate to scheduling and executing the installation of our new on-demand water heater was smooth and professional. We really appreciated the advice and information, and the quick work as the old unit was leaking and had to be replaced as soon as possible. Thank you! read more

Was responsive, quick, and meticulous in the installation. Excellent job. Great value, too. read more

The Water Heater Guyz - Finished job looks great! - Water Heater Installation/Repair Near Me

Informative throughout the entire process, upfront w all parts needed and fair pricing.. Would recommend and utilize again... Thank you Water heeater guyz!! read more

The Water Heater Guyz - 8kw on demand Rheem - Water Heater Installation/Repair Near Me

These guys were on time and very professional, price was competitive (beating all other quotes I got for a same-day water heater install!) and the installation was done fast and flawless!! read more

We highly recommend The Water Heater Guyz. We have a twenty year old house and we wanted to replace our 75 gallon water heater. Ty took the time to educate me on the benefits of a tankless water heater plus he sent me the information on the actual tankless he would be installing. Ty encouraged me to look at the tankless on-line and to shop around. When installation day came, of course there were problems with my install. The old water heater piping didn't easily fit the new system; however, Ty and Martine just took the problems in stride and worked until they figured out how to get the tankless installed correctly. No shortcuts, no complaining, just hard work. It was a very long day for these two guys, but they were always delightful and they left the work area spotless. I highly recommend The Water Heater Guys. It's a good value, great product and fantastic workmanship. You couldn't invite two nicer guys into your home. read more

I called the water heater guys and they were able to come out right away that day. I have been living in my house for 20 years and I bought it used the water heater was completely wasted. They installed a tankless water heater and me and my family we love it my grandchildren come over and now they have hot water thank you water heater guys I will recommend you to all my friends and families, and they even hauled away the old water heater. read more

Great job, reasonable priced, nice workers. Very knowledgeable! We would hire again. Done in 1 day.

Awesome job. Received exactly what I requested. Very accommodating to my schedule and actually arrived early. Totally recommend to anyone needing great service. read more

I called the water heater company and ask the cost I own a rental properties and I needed 3 new water heaters. He asked what was the issues and I told him. I excepted the services two guys came to the first unit a townhome. They fixed it quickly and moved to the next unit and then the next. All done within a day man I was so happy. I paid them each time and now my tenants are happy they didn't leave a mess. I already told my buddies about the water heater guyz. read more

Horrible experience. Had a 10:00 appointment with this company. A gentleman by the name of ty called me at 9:00, loud talking me telling me why he's not coming and what I need to do. Horrible customer service, I've heard similar things from other customers. I highly recommend do not call these people read more

I have contacted the Water Heater Guyz three times for different issues involving rental property water heaters and each time I have come away unimpressed. The good yelp ratings are why I tried them first when faced with water heater problems but I honestly think they just want to sell high priced water heater installations and nothing more. Most recently, I called because the breaker to an electric water heater was popping. After less than a minute, and him learning it was 6 years old, he said it's probably just best to replace it. That's without even looking at it. The other water heater repair folks told me it could be a host of fixable issues, which it was (replaced heating element for $95, by handyman). Previously have received bids on tankless water heater installation and 40 gallon replacements, both close to $1,000 more than others. Nice enough on the phone and if I hadn't done research, would have never known, which is why I wanted to leave a review from my experiences. read more

UPDATE: In my original review below I forgot to mention that Ty went out to the property to look at my old water heater and take measurements for replacement, etc. He did that at no charge to me. All of the other contractors kept asking me to take pictures, measurements, etc. even after I explained to them that I am 80 years old, wheel chair bound, legally blind and need a hot water heater for my rental property ten miles away from where I live. Ty had the job completely done while most contractors were still asking me for additional information. Getting the job done quickly is pretty important when people are trying to live in a home without hot water. I cannot say enough good about Ty and this company! ORIGINAL REVIEW Ty at The Water Heater Guyz gave me exceptional service from the first time I talked to him until the job was completed. He was especially good at accommodating my special needs. I am legally blind, so maneuvering around web sites and trying to read the invoice was difficult for me. He was very patient and helped me every step of the way. Also my property is tenant occupied so he had to deal with me regarding terms of the contract and payment, but he had to deal with the tenants regarding access to the property. Lastly, he was replacing a 54 year old water heater with rusted pipes and connector pieces that was not up to current code requirements. He cleaned up all of the mess and brought everything up to code at no extra charge. The price he quoted me was exactly what I paid. Everything was included in his price, which, by the way, was a thousand dollars less than most other estimates. His service was also exceptionally prompt. I called him late one afternoon and the job was completed early the next afternoon. read more

The Water Heater Guyz - Water Heater Installation/Repair Near Me

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I called at least a dozen plumbing contractors and got the same "we will get to it when we have time." And all priced the job $1000's higher than The Water Heater Guyz. If you are in need of having your hot water heater replaced or repaired, the Water Heater Guyz are the ones to call. Not only are they easy to communicate with, but the quality of their work and price cannot be beat. Thank you Ty! read more

The Water Heater Guyz - Water Heater Installation/Repair Near Me

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Ty is the man!!! Our waterheater was leaking on a Sunday and needed to be replaced. We called the waterheater guys expecting an answering machine, and we're surprised by the call being answered. Long story short Ty was able to install a new one on Sunday! Saving the day. Thank you so much! read more

Ty responded to me immediately. Talked us through every step of the process. Pleased with the workman ship and value of the products

I needed to replace an old water heater that stopped working suddenly. There are multiple tenants, so it was important to get this done quickly. It was challenging timing on a weekend. Ty explained options, safety and code upgrades needed. His recommendations were clear and thorough. I got another quote to compare - there was no question! Water Heater Guyz were far more knowledgeable, professional, personable with a reasonable price and quick timeline. They came through quickly and saved the day - on a Sunday! I highly recommend Ty and The Water Heater Guyz. read more

The Water Heater Guyz - 75 Gallon Hot Water Tank with all the new safety upgrades. - Water Heater Installation/Repair Near Me

Tankless water heater installed professionally in a timely manner. Be prepared to pay using Venmo or expedite a large fee for other methods

They were quick to respond to replacing my water heater. Very reasonably priced and the quality of work was great.

Ty and Martin were life savers! My water heater went out and was leaking all over my garage. I called them and made an appointment immediately! I was quoted a price and was explained each step they did. No surprises. No added costs. They were polite, professional, quick and tidy. My house us back to normal as if it never happened!! Fantastic!!! read more

After 20 years, my water heater finally gave out. I contacted Ty from The Water Heater Guyz. He made time to come right out that day and gave me a very competitive estimate for a replacement. He came the following day and completed the job quickly, and professionally. There were no hidden charges. I paid exactly what I was quoted. He communicated with me consistently and kept me informed during the installation process. If you're looking for an honest, competent professional who can get the job done quickly at very competitive rates, this is your guy. I would highly recommend Ty from The Water Heater Guyz. read more

Ty and his team were great! They were very communicative throughout the process and replaced my water heater quickly. I requested a quote Wednesday night and before end of the day Thursday I had a new water heater installed. I would recommend Water Heater Guyz to my friends and family. They also had the best quote by far and did not try to upsell anything while working on my home. read more

Ty was quick to respond and was reasonably priced. He replaced my water heater the same day and was nice to work with.

I needed my water heater fixed. Saw how much the part I needed was but decided to have a professional do it. After 3 hours I was told I need a new part the bad news is they don't make it anymore so I need a whole new water heater. Knowing that I can buy the part myself I said no thank you. Fixed it myself but 3 months later I needed a new water heater. Didn't want to call the previous company so a friend referred The Water Heater Guyz to me. Got a quote that was reasonable so I proceeded with moving forward. Longer story short. They got the water heater I wanted, tankless water heater, the other company said it was not possible! Ty was professional, honest and efficient. Best of all I can take hot showers again read more