well, it was going to be another Hot day...105 or more. Saturday morning, we both noticed the air wasn't as cool as it has been. I went outside to check the compressor and it was not working. We kept hearing like a buzzing sound and it was coming from the compressor. The company that installed our ac unit retired and another company took it over. So we called them. They said they would not be able to come out until four days later. I agreed but kept on calling. I called Patterson heating and air and had to leave a message. But, not to worry, right? It says the will return our call within three hours. I kept on calling. Next, I contacted Arctic Air. The lady that answered said she could have someone out later that afternoon, between three and five. Of course, I jumped on this. A couple of hours later, no, it wasn't Patterson, it was Arctic. They said a service team could be out there within a half hour...this was 2 and a half hours sooner than I was originally quoted. I wish I would have gotten a name...but the team came, I showed them what I thought was wrong and in 15 minutes...the system was working and they were gone. Now if this isn't service...what is? I called the first place to tell them my ac was repaired and wouldn't need them. Arctic told me that a four day wait was not out of line. And I understood this. I knew with the heat wave we were experiencing, there would be many households calling for help. Oh..and Patterson? They called two days later...and said that they were returning my call that I had made the day before....NO Patterson, it was two days before! read more

They did eventually take care of finalizing the permit for me like I requested. It took a long time with multiple attempts and I had to escalate this to the Better Business Bureau, the state licensing department etc in order to get their attention and for them to take care of this. If they had just taken care of everything right away like they should have, I would have updated my experience rating to 4 1/2 star. read more

The Heat Pump they installed never worked properly and they will not come to fix it unless I call them multiple times and they cannot fix the problems when they do come. The system now say there is a motor error. I reported the problem over a month ago and they refuse to come fix it. They seem to have no experience with the HVACs system they installed. read more

Mike and Jeff came out for a service call and took the time to help me understand how my HVAC works. They explained the system thoroughly and what options I had in terms of a solution. They were on time to the appointment and offered very reasonable prices. I also need to give a shoutout to the woman who operated the call center as she was very professional and timely in scheduling/confirming a service call. I've used Arctic several times and I am impressed with how quickly they are able to get out to the house. read more

He was articulate and knew what he was doing.He picked up the parts needed to finish the Repair! He returned the 2nd time to finish the final Connection. I'm happy with the service , even after he arrived late. read more

Quick and efficient service great communication happy all around. Will keep them on my short list from now on.

Appreciate the service technicians for wearing face coverings. The rationale for my 3 star rating is due to the price for a replacement thermostat. My heater was blowing cold air. Service fee is $65, which is reasonable. However, this company charged me $185 for a thermostat. I was not entirely sure if the thermostat was the cause of the malfunction and agreed to the price. This way, the thermostat can be tested. I could had purchased a thermostat from Amazon in the $20 price range. However, if the thermostat is not the problem, I would have to service my heater again. I strongly feel the price is overly high. I am not sure what other similar companies charge, but this is very unethical. I am very reluctant to use the company in the future. read more

Good company. But, and it is a big but. My second time as a customer. Charged me $350 for a Nest Thermostat E saying he would not charge me for the service call. But, the exact same thermostat sells for $99.99 on Amazon. Quite a large market up. Hard to trust a business that treats me this way. read more

Fast and friendly service. They are hustlers! First to show up. 3 guys. Solid estimate similar to another phone quote who couldn't make it here yet. Did the job the next morning and Joe ''Arctic' inspected their work after completion. Went with the big fan for large 2 story and app controlled. Love it! Run it a couple hours in the morning and no AC rest of day. read more

Arctic HVAC & Construction - Large three speed fan set back from this small hole in ceiling make for a cool 2 story all day. Win win! - Heating & Air Conditioning/HVAC Near Me - Elk Grove, California

Arctic was the a great value and kept their promise for installation. They were clean and respectful of my home. I would recommend them for any HVAC needs. read more

Bad communication and half ass does the work correctly. An order was sent to them and they never called me to schedule! I had to call and ask if they were going to schedule me, she did for 9-11, it was 10:55 no show and when I called at that time she said the truck broke. I said you could have called me and said something. She was quick to say did I want to reschedule, mine you it was 106 outside, I told her no it's hot in this house. He finally came about 3. What he did, did not last. Now he has to come back he came yesterday just to say it did work well I have to come back tomorrow as he stood at my front door. I call today which is tomorrow and she set it for 12-2. Again 2:15 no show no call! I called for her to say he is running late again I asked were you going to call and tell me! She said he can be there in a 1hr 1/2 or we can reschedule it is 90 degrees in my house I told her no I don't want to reschedule. I would never refer any one to this bad company! read more

Great service!! Diagnosed problem quickly. Very professional and quick to respond. I put in a request at 10 p. They were able to schedule next day on 4th of July. read more

Guy came on time, friendly and serviceable. Whole fix took 30 minutes to replace a condenser starter and he charged me $350. 15$ part and $600/hr labor seems expensive. read more

they didn't over price anything(I got 3 quotes), they finished it in 1 day, about 3 days after I initially called. super professional. there was a slight issue with switching from cooling to heating but they had someone out in 1.5 hours and had it fixed in 15 minutes. The owner Mike(if I remember correctly) seems like a good bloke. read more

I called these folks due to busted AC on a 103 degree day. They came out in less than 24 hours and were able to diagnose the problem. Super reliable, showed up on time and were so kind! Highly recommend their services. 10/10 read more

Mike and his son came and diagnosed the problem in the first 5 minutes. I have a small baby and I needed my AC fixed asap and on a Sunday! They were the only ones to respond to me for a same day visit. You have my future service! read more

their response on installing a capacitor was other. That kind of lazy response gets bad feedback.

Our AC has been broken since last 2 days. It was hard to get hold of a technician. I called too many places but no help. Finally I searched through yelp for a nearest AC place and sent a message through Yelp for help. A nice lady called me quickly from Arctic Heating and Air. She sent Mike to fix our AC. Mike and his son were awesome. We have our AC back because of Mike and his son. Thank you Mike, I really appreciate your service. read more

My AC wasn't cooling enough, called the company and they came next day, before even doing diagnostics on the unit and just by looking at it, I was hit with a sales pitch that I need a new unit which will cost around $8000, Wow!!!! After cleaning the unit add freon, my bill was $650 for a simple job that took about 30 minutes. Lesson learned specially after I found out that it only costs $ 200 to what they did. read more

My 81 year old mother's air went out on Friday night during a heat wave.... After 15 calls on Saturday to various Heating and Air repair companies Artic called within 2 hours and set up an appointment for Sunday ( Fathers Day) to come and diagnose the problem. Mike and his son were on time and diagnosed the problem quickly had my moms air up and running quickly!!! Mike was so professional and knowledgeable ! I would recommend him any time!!! Thank you. read more

Perfect showed up during a pandemic and a heat wave like 2 1/2 hours early I was so thankful and he fixed my ac and it's cold it runs better and I would definitely refer him ... Thank you read more

Mike and Mike came to my residence today due to no air. Someone else installed my ac 3 months ago was not able to come back this weekend and help me. I couldn't handle the heat anymore and these two guys were available on this Sunday to help me that was totally awesome! I highly recommend this company they taught me how to use my breakers box and breakers for the ac. I will be calling them for future issues. Love the customer service Rachael-Proud home owner! read more

Great job fast it took one day to set up air conditioning and heating. Was a great group of guys really good workers

Our AC stopped working during the heat wave, holiday weekend. Luckily Arctic Air came to our house the same day that we called on a Monday holiday and was able to get the AC working in under an hour. Most other HVAC companies were closed or booked out. I appreciated the quick response and glad it all worked out. I would recommend this company for your AC repair. read more

Arctic Heating & Air Conditioning is supreme for installation & service, and that's no bull. Arctic is the only HVAC company I will call for service, or install. read more

I just found my new HVAC guy! Today is the hottest day so far this year (115 degrees)- I have my 8 month 3 week pregnant daughter staying with us and my air went out 9PM last night.... NO ONE could get me in until the next day... I was driving around town in search of a portable ac unit when my friend called me- she told me about ARCTIC AIR - and I am so very thankful she did!! They met me at the house within the hour! Very professional, friendly and compassionate with our situation! Price was Very good-I was expecting it to cost considerably more due to the last minute. I would highly recommend them- and they are the only ones I will use in the future!! Family owned- which is a big plus to me!! read more

Amazing customer service. Fast, efficient and quality! Last night our AC went out. It was 109 yesterday and is supposed to be that close to that today. We have a 10 month old and were contemplating going to a hotel. Artic scheduled, came out and was fixed within 2 hours. I'm not sure how we will ever say the appropriate level of THANK YOU! We called 100 places and everyone said a week. They have earned our business for life and we will post them everywhere possible. THANK YOU THANK YOU THANK YOU!!! read more

Squeezed us in at last minute when air conditioner stopped working after being serviced by another company. Immediately rectified problem. Friendly, honest and professional. Will be the company we use from now on. Recommend for everyone if you want the best!! read more

I swear I wrote a review but it is not here so I'll write one again... July 4th, 2014. We come home after a fun day of barbecuing and cooling off in the pool during the heat wave (100+ temperatures all week) to our house being almost 90degrees. Our AC had gone out, now we had had it go out a few times before because my husband fails to replace the filters on time and the fuses blew. So the next day we change the fuses and do other things we know how to do to try to get it up and running again, to no avail. We called a well known AC company in the Sacramento area who tell us they cannot come out for another 5 days (we have a dog with a heart condition so he cant get over heated and the forecast calls for 105+ weather for the next 5 days), we called a few other places before we contacted Arctic and they all told us similar things. To our relief Mike @ Arctic told us that he would be out in a few hours (he was really busy). He came out and did his inspection. He showed us a few things that needed to be done and pointed out which ones we could do later ourselves and which one really needed to be done now to get it up and runnin (the fan motor blew). So he goes and purchases only to find out that it needed to be overnighted, so he comes back bright and early the next day (Sunday) to put the part in. He also gave us instructions on how to fix the other parts ourselves, saving us some $. He also helped us set up the new thermostat (at no extra charge) we had bought hoping that would fix the problem (but it didnt and it was a confusing set up) I knew that we were in good hands. We have since moved and have a new home but plan on using him again in the future should we require his services. read more

Mike called right back. Was at our house within an hour. Know what the problem was and fixed it. Wonderful experience! Absolutely recommend him!! read more

I called ARCTIC HEATING & Air yesterday afternoon because my AC was in need of their magic touch. The cold air was not so cold and our home seemed kind of humid when the AC was on. My appt was for 2-5 pm today. They called just after 12 pm and asked if they could come over now. I was on a bike ride and unavailable. Joseph N. Showed up shortly after 2 pm and greeted me like an old friend. He never came inside and went to the backyard to service the unit. He was there 5-10 mins then left and now my AC is super cold. Thanks so much Joseph! Your service exceeded my expectations! YES, I would refer ARCTIC Heating & Air! read more

Saved my life today! Came very promptly after I desperately called at 7p last night. 100% recommend arctic grainy and air. Very nice and friendly!! Thank you again. read more

So grateful for Arctic! I called yesterday because my NEST was showing an error message, restarting it didn't work, and cold air was blowing out. Arctic was able to schedule an appointment for this morning which was extremely relieving. Two workers showed up with masks and booties, ready to help me out. They were able to diagnose the problem, reset a sensor and get my heat on within 30 minutes! They explained what the problem was and to contact them if unit stops again so they can replace the sensor. Best of all, they didn't charge me for today! I couldn't be happier! Thank you Arctic! read more

108 today and our AC died. Arctic was able to squeeze us into their schedule. Issue wad identified and fixed within 15 minutes. Awesome responce and service. read more

Showed up wearing masks and kept them on. Worked with me to insure I got my rebate with SMUD which helped me save 3 thousand dollars. read more

They came and checked both inside and outside to identify the problem. Repaired very quickly in about 30 min! We have cold air flowing again! Thank you! read more

$450 to refill freon, never talked about being able to repair leak or locate the leak. Kept on pushing to replace AC for $7000. I don't like leaving bad reviews for small business. We all work hard for our money. That day was 105 degree, so I had to pay him to fix it that day. A/C started acting up again about a month later. After I paid him $450 for refill. Was referred by a friend to have another A/C guy to do the repair. He fix the problem and leak. Refill freon and only charged $175. The A/C has been working great for the last 3 years! Not trust worthy, over charging customers in a desparate situation. I read more

Mike an JR saved the day they new exactly what was wrong with my AC. I can say I'm forever a customer. after calling many companies who was 2 weeks out Arctic came the next day after my call which was on a Sunday. I really appreciate family owned companies like this that are professional and and have great customer service. read more

I am not a fan of broken promises. I called Arctic Heating & Air this morning at 8:54am in an attempt to have a serviceman come out and take a look at my heating and air conditioning unit. A lady answered the phone and I mentioned I was attempting to find out if a serviceman was available today to come out and examine my unit. The lady mentioned she would need to call me back after checking with her serviceman in the area. After calling another company, the problem being diagnosed and on its way to being fixed (awaiting the part), I settled down on my couch and around 6:00pm REALIZED I NEVER GOT A CALL BACK!! As a previous customer with Arctic Heating & Air, I expected a higher level of service. Unfortunately, this will almost certainly result in me not using the company in the future. read more

AC went out so I needed a diagnostic. They came out on a Sunday and quickly identified the issue. They explained things very simply so that I could grasp what's going on. Real friendly folks. Will definitely be contacting them again if any AC problems arise in the future. read more