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    Insulation only two months old and coming apart.
    Kevin R.

    SuperBrother Plumbing did a whole house re-pipe of our home about almost 3 years ago. My wife and I were recently reminiscing about some of the work we have had done to our old house and realized we both thought the other put in the review for this company. I documented the experience, so here is our experience with this company. First, let me say, the project manager for this company, Mike, was useless, impossible to get a hold of, and I felt could have cared less for the quality of work they did. He almost never returned a call, and when he did, it was because I left several messages. Secondly, the two guys they sent over, Serge, and I forget the other guy's name, had very little experience. They were not licensed plumbers and were working under someone else's license. Serge spoke very little English, and the other gentleman spoke none. It was very difficult to communicate with them. I was able to communicate a little bit with Serge, but mostly pointing at things and using a lot of gestures. The only reason I went with this company is because I had gotten a quote from the company a year before. Apparently, from what others had told me, the owners that had given me the quote sold the business not long after. The second night of the install, I was up late working in my office, which is on the opposite side of the bathroom where the pipes were installed into. About midnight, one of the caps they installed temporarily broke the solder, and water started flooding our wooden floors. Thank God I was up or it would have been a disaster. I called Mike, the project manager, the next day and got no response. I called again twice more before I could get a response the next afternoon. He said he was sorry and thanked me for cleaning it up. I live in an old house, so there were ground wires throughout the walls and connected to the water pipes. As they were installing, I noticed they had removed the grounds and had not put the grounds back in. I had to go through pictures and test wiring to figure out where the grounds were that they had removed, and double check to make sure they put them in correctly. I was not going to put sheetrock up without checking this first. What a nightmare that would have been. They made unnecessary cuts in drywall causing more work than necessary. They installed an ice maker outlet box in the kitchen wall. For some unknown reason, they cut the opposite side of the wall. When I asked them why the cut the hole on that side, they had no clue. It was very difficult to communicate with them as it was. I tried again to contact Mike, the project manager, but couldn't get a call back. Ran piping into crawlspace instead of walls. When I asked the inspector if that was normal, he said no, but because it was in a crawlspace, it was permittable. When they were finished, I went around and checked that they did everything they contracted to do and found they had missed installing a hose bib. Turns out, the other guy forgot to install that line. I called Mike a few times and when I got a hold of him, he had them go back and correct it. When they did so, they cut a hole in the wrong location in the stucco, having then to cut another hole next to the first. To repair the hole, they sent someone that had no idea how to repair. I tried to explain to the person how it is supposed to be repaired, but he understood no English. He called his office and went to Home Depot and came back with an even less desirable solution. I finally agreed to do it myself for a couple hundred off the bill. I wanted to make sure it got done correctly. They ran the cold-water pipe to the hot side and the hot water pipe to the cold side in the upstairs shower. I did not notice until my shower installers had finished. I was not going to tear out my new shower to fix it. They used the cheapest valves money can buy. Of the 11 valves installed indoors, 5 leaked when the water is turned off. As it was, 2 went bad within a week of them finishing installation and we had to have them come back and replace them. They used super cheap zinc plated hose bib back flow preventers. This is simple plumbing 101. When using copper pipe, you always use brass. I replaced them with brass 4 or 5 months later, and they were already corroding. I missed one and a year later, it was so corroded, I could barely get it off. They used super cheap insulation. The inspector recommended I request them to put zip ties on the insulation because he said it looked cheap and would come apart. I called Mike and he refused, saying the insulation was glue together and would last. It didn't. This company is, in my opinion, shady, provides very poor quality of service, and was one of the worst companies that I have worked with, especially with regards to their responsiveness to the customer. I do have to give credit to Serge though. He tried his best and was doing the best he knew how. He was the only positive in my experience with this company.

    New Gas line

    I recently had a tankless water heater installed by Super Brothers Plumbing and was fortunate to have a team that truly went above and beyond. Andrii, the installer, delivered exceptional craftsmanship with precise and efficient workmanship, which clearly showed his knowledge in plumbing. His attention to detail gave me complete confidence that the job was being done right the first time. Alex, the support plumber handled the gas pipe installation, and his expertise was immediately obvious. He worked with care and accuracy, ensuring everything met safety standards while keeping me informed throughout the process. It's rare to see someone combine technical skill with such professionalism. Michael, the Plumbing Supervisor, was equally impressive. He supported the team seamlessly and stayed proactive, plus kept the work area organized. His positive attitude and willingness to jump in wherever needed made the entire project run smoothly. Kathy, the dispatcher was the glue that held this team together. She answered all my questions and acted like the liaison between the work crew and myself and had an extremely fast response time to all my questions. Together, this crew demonstrated excellent communication, strong work ethic, and true pride in their craft. If you're looking for a plumbing company that delivers quality, reliability, and a team you can trust, I highly recommend them. The experience was outstanding from start to finish.

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    2 months ago

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    Dmitriy D.

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    5 months ago

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    Dmitriy D.

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    13 days ago

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    Dmitriy D.

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    Photo of Kevin R.
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    10 months ago

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    Dmitriy D.

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    3 months ago

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    Dmitriy D.

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    28 days ago

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    Dmitriy D.

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    3 months ago

    Great service! We had a faucet leak. They were prompt and able to help out immediately. Fair price as well.

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    Dmitriy D.

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    11 months ago

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    Dmitriy D.

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    2 months ago

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    Dmitriy D.

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    3 months ago

    They were great. Showed up on time, explained the work they were doing and got our toilet working.

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    Dmitriy D.

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    9 months ago

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    Dmitriy D.

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    7 months ago

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    Dmitriy D.

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    3 months ago

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    10 months ago

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    Dmitriy D.

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    2 years ago

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    Dmitriy D.

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    6 months ago

    Fast, great communication, and good pricing. The job was done within a day and they checked my AC unit as well.

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    Dmitriy D.

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    3 months ago

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    Dmitriy D.

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    1 year ago

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    Dmitriy D.

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    8 months ago

    Great communication scheduled me quick. Did all the work and was able to use the utility rebate upfront. Very happy so far. Would recommend.

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    Dmitriy D.

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    3 months ago

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    Dmitriy D.

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    3 months ago

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    Dmitriy D.

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    3 months ago

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    Dmitriy D.

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    8 months ago

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    3 months ago

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    7 months ago

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    Dmitriy D.

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    10 months ago

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    Dmitriy D.

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    5 months ago

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    11 months ago

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    Dmitriy D.

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    10 months ago

    Everything was super professional, the technic arrived on time. I recommend them , it's worth it.

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    5 months ago

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    2 years ago

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    Dmitriy D.

    Thank you Andrew. Much appreciated.

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    2 years ago

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    7 months ago

    He replaced the hose bib in my front. He was efficient and skilled at his work. I received a nice gift which was a notebook and pen.

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    Dmitriy D.

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    9 months ago

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    1 year ago

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    8 months ago

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    9 months ago

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    3 years ago

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    1 year ago

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    9 months ago

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    Page 1 of 21

    Ask the Community - Super Brothers

    Is there a service/inspection fee?

    We offer diagnostic services and free on-site estimates depending on your plumbing issues. We aim to quickly resolve the problem during your initial visit, sparing you time and money.

    View All 2 Questions

    Review Highlights - Super Brothers

    “After agreeing to use Super Bros, the next week I was met by Mike, who walked through with me as he was point on the project.”

    Mentioned in 71 reviews

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    Cronus Service - Sergi with my old A/C compressor. Call this company for your HVAC needs.

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    my ac went out again. almost exactly one year since Alex last came out. this time it was the…read morecapacitor -- not what he replaced last year. and of course it was a sunday. what the heck is it with this unit and sundays in the summer? this is the 3rd time in 6 years. my most dreaded fear is the ac going out on a hot summer sunday because getting anyone out is nearly impossible. but Alex came through again, same day. i can't say enough good things about him and Cronus. he showed up, fixed it, done. i don't like that my ac keeps breaking but when it does, i know who to call. will definitely be calling them again. they say there are two things in life that's certain: death and taxes. for me it's also the ac breaking down on a sunday in the summer. thanks again Alex!

    Our AC stopped working late in the afternoon on a 100-degree day, so I reached out to Cronus…read morethrough Yelp. I had used them earlier in the year for a minor inspection and remembered how helpful and honest Alex D was. At that time, they told me the work I was considering was not urgent, even though it meant I did not move forward with the project. They responded very quickly and had Alex D. at our house by 8:30 that evening, only about an hour after I contacted them. Alex was excellent. He found an issue that had somehow been missed by another HVAC company that had been performing routine annual inspections on our system. He was courteous, respectful, informative, and very genuine throughout the entire visit. He explained what he was seeing in a way that was easy to understand, answered all of our questions, and made sure we were comfortable before doing any work. We never felt pressured or like we were being sold something we did not need. Alex clearly takes pride in his work and in making sure the customer understands what is happening. After both experiences with Cronus, they have definitely earned our trust and will be the company we call moving forward.

    Super Brothers - plumbing - Updated October 2026

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