Came here last night after celebrating a family member's wedding, expecting to enjoy a few drinks with friends -- instead we were met with one of the most uncomfortable and unprofessional experiences I've had at a bar.
One of the gentlemen in our group was wrongfully accused of being someone who had allegedly been drugging women at this establishment. The female bartender immediately went to security and treated him with extreme disrespect, accusing him outright without any verification. Her attitude was aggressive and rude from the start.
This man has never been to Austin before, has never stepped foot in this bar, and actually lives in Tennessee. Yet she confidently pointed fingers with zero facts. She clearly had confused him for somebody else that looked similar to him.
I completely understand the importance of keeping patrons safe -- but falsely accusing someone in front of others without proper confirmation is reckless, embarrassing, and unacceptable. Could it possibly be that the female bartender had something against the fact that most of our party was gay? Or maybe because some of us were Latinos?
Terrible service, awful attitude, and a situation that could have been handled with professionalism and discretion was instead handled with hostility and assumptions. Very disappointing way to end what was supposed to be a joyful night. They will be hearing from an attorney very soon. read more