The service at this location sucks. I was here three times and each time I was told I had to ask…read morefor my refund online. I was never given a brochure or any further instructions of how to file my claim. After I went online I was informed that I needed to go to the store directly. Therefore, I've made my fourth trip here and again I was told I had to do it online. People should avoid UPS stores as they charge a significant up charge to mail packages that could easily be mailed for much lesser cost at the United States Post office. I will most likely be placing a stop payment on my credit card and I may take legal action to recover the cash amount that was paid up front. I most likely will submit a better Business bureau rating if I do not get my refund promptly.

I wanted to update my review. Since I received a reply from the store, I wanted to give them…read moreanother chance and I have to update my review to 5 stars. This will be my new UPS spot to do mailings. What a difference in customer service! Thank you for making changes to make it a great experience!

Small but has everything you need in a mail stop. They always seem to be open, very helpful,…read morefriendly and willing to assist. The perfect neighborhood mail stop.

Always, always friendly! I like to deal with local people and they are a great example of customer…read moreservice done right! I have been using their various services, at reasonable prices, for over 20 years and still find that they are the best around! Thanks Ladies for always being there!

I thought I had found a great local business to take care of my shipping and mailing needs. It…read moreturned out that the young woman who helped me was unfriendly, impatient with customers questions and condescending.

The 5 star reviews are for the guys and gals at this UPS Store who make the visit to their store…read morefun. They are always friendly and on top of things. Ask them any question and they are happy to answer.

They are friendly, and provide good service, conveniently located, near Planet Fitness.read more

Had the best experience today with the staff at this location the gentleman who helped me Jacob was…read morevery helpful and explained the options i had to ship my package with and also helped with my amazon return, got me in and out in a timely fashion and was nothing but smiles and customer service the whole time something other locations lack will be returning in the future! 5/5 all around

Great staff. Easy Amazon return process. Located in the Foothills so no need to go into Yuma…read moreproper..

A place of friendly service and attention to postal or administrative needs in Spanish and…read moreEnglish!! I'll use their services again. Un lugar donde te tratan con respeto, te dan la atención que merece tanto en temas de correo o de administración en español y en inglés. GRACIAS

Saturday, 2-08-2025: I pretty much come in here often to pick up my mail & packages. They continue…read moreto offer superb customer service. If I have packages they already have them out for me to collect by the time I enter. Package notifications are sent via email, which makes it very convenient. No more stolen items! So take that porch pirates! Today Tracy was there & it was getting close to 5:00 pm. She is absolutely the best and so is Corinne, Samantha, and another sweet lady , whose name I haven't captured. I love it here and it's worth paying extra for peace of mind!

Just rented a 10x20 and this place is really nice! Everyone here is very friendly and helpful…read more Great security and well maintained units.

An Excellent mailing service! I get all my UPS and FedEx stuff sent here (Amazon FTW).read more

Great service! I have never lost a package and they are super friendly! It's the only service I…read moreneed and I avoid the post office lines.

I should have read the recent reviews but I didn't. I…read morecalled first thing on Monday morning and spoke with Skyler who was very pleasant on the phone. He suggested that I use their website to start service as he was waiting for toner to be delivered and therefore couldn't do the paperwork manually at that time. He advised me that after I completed the online process I would receive a response email from them the same day. I went online, completed the form, uploaded the required 2 forms of ID and I paid the $84 fee for seasonal service. After a few hours when I didn't receive the email he promised, I tried calling. The phone just went into a continuous loop or ringing, hold music and ringing again. I tried several times throughout the afternoon with no luck. I wondered if I had perhaps made a typo of my email address so I sent an email to Moon Mountain Mail inquiring about my account. I received no response to that email. On Tuesday I tried calling again several times with no luck and still no reply to to my email. On Wednesday, my husband and I drive 45 minutes to Quartzsite to see if we could get this service going. There was a man at the counter in front of us who had received notification that an expected package had been delivered. He had supplied the clerk with his box number. The clerk went to the box to check and came back to say that the package had not arrived. The man was rightly perplexed since he was looking at the tracking on his phone that said it was delivered. The clerk advised him that Moon Mountain accepts the truckload shipping which updates tracking for everything on the truck's manifest. He went on to say that it could take them 2 or 3 days to process those packages and the customer would need to check back in a few days. Since we run two small businesses, this delay in receiving shipments was concerning but I waited my turn. When it was my turn I explained why I was there. Skyler told me that it could take a few days for me to get a response to my email because he's out of toner (I didn't process that comment immediately). I asked if he could please get our account set up as we currently don't have a shipping address in AZ. He said we would need to come back later in the day. We went outside and discussed the fact that the facility is chaotic, the customers are disgruntled and the building doesn't even look set up for business. The door doesn't close, the cement stairs are deteriorating and then there was the comment that he couldn't process my email because he doesn't have any toner. We decided that perhaps we should just cancel the service before it even starts. So I went back in to let him know that I'd really rather just have my money back and never mind starting the service. I expected he would process that transaction for me, but he told me that I'd need to handle that with my bank. I didn't bother to tell him that I worked in the banking industry for 9 years and I know how this should work. I couldn't be bothered at this point. I do businesses with organizations that make customer service a priority. I told him I would do that and I did. This place is slipshod at best. Read the rest of the reviews and find somewhere else to do business.

I put in the address to Amazon for delivery. I kept getting flags the the address "could not be…read moreverified". I tried calling and sending email. Cannot get responses. They are children that need to be better trained.

Very fast and courteous service. I went in for notary and was pleasantly surprised by the low fee…read more The lady that notarized my papers was very helpful and friendly. I will definitely come back here in the future. Servicio muy rápido y cortés. Fui al notario y me sorprendió gratamente la tarifa tan baja. La señora que notarizó mis papeles fue muy servicial y amable. Definitivamente volveré aquí en el futuro.