Great customer service, Upon introducing himself, Ivan jumped into asking what I needed. I had a few questions pertaining to upgrades and promos. He answered my questions and worked the numbers. A couple days later, the phones came in earlier than expected. Ivan came in on his own time to make sure I received & connected my new phones. Thank you for your efforts. It is much appreciated! AP read more

Alex at Verizon is new! You would have no idea he was, best customer service I have received in a long while. Went in to go over the possiblity of changing my account. After viewing my phone and my account, Alex made his suggestions and did change my account. My phone was several years old, I called it antique, we proceeded to go over my opinions. He had a question for his coworker, then preceded to tell me he was new, only there 2 days. I was shocked! He was very confident and knowledgeable. I highly recommend going to this Verizon VW read more

What happened to the phone we turned it ....they were sending it in for us to get credit...no credit....no answers. Avoid this place, they did not tell us the truth or make it clear what the deal was and offers no answer when we asked for them. Cost us over $600....never again. AVOID THEM...make the trip to town and go to the Verizon store not a rip off place like this! read more

Would give a negative if available . Wanted to turn off an older tablet in order to give it to someone. Was told by Rubin that I needed to call the 611 number and deal with it that way. Called 611 the minimum time wait was 41 minutes . Called back to Rubin as asked if the store or he could help. No. You want to buy something and you have to beat the salespersons away . You need help with something else good luck, not gonna happen . Had another new phone I activated. Paid to have the data transferred, was not done by store personnel. read more

Marco was very knowledgable and helpful in my requests... he is a fine representative for the Verizon brand.

Sales person was Beto, he was amazing. The best customer service ever. Walked in not sure of what we wanted. Left with three new phones and a wireless plan that fits our budget. Good bye TMobil, hello Verizon! read more

I've gone to this store for assistance several times. It's lots closer than the "official" Verizon store. Every single time I've been treated well and problem(s) solved. Jose was professional and tried to "fix" yesterday's problem for an extended time. Thanks for trying!!! read more

Had no problem with the customer service however they add charges for phone upgrades that the corporate stores do not. Paid almost $300 to upgrade my kids phones and wasn't charged a dollar when I stopped at the corporate store by the mall to upgrade my boyfriends line. read more

I went in with my phone not hooking up to internet Andrew Ramirez greeted me at the door ; from there he help me solve my problem and than I left . Then I couldn't get back contacts and alike . when I got there he was busy I waited and he solved that problem . I can't say enough how professional and understanding he was with me . Thank You so much Sam read more

Great Verizon, very professional and fast! I'd recommend this one over the stores in town. Plus it's less of a drive if you're a foothills local read more

I stopped into the store to either replace or use the damaged device promotion offered by Verizon to upgrade my phone. The Sales Associate (Reuben) had no clue that this promotion existed. When Reuben found the promo (on his computer) and read the requirements, he insisted that I had to prove to him that I could do certain functions on my device, even though the promotion did not ask for that. Reuben told me that he couldn't give me the promotion unless I could wipe my phone from the touchscreen that's damaged. I explained to him (several times as the damaged device trade-in requirements were on his screen) that the promotion offered by Verizon did not require me to prove I could use my screen. He wouldn't budge so I walked out. In my opinion, Reuben does not understand the promotions or requirements for Verizon but was quick to restate the requirement from what he understood the promotion or policy to be anyway. It's my hope that someone educates him on this issue instead of allowing him to continue to suggest that the customer read the fine print. As you know, you do not need to use your touch screen to perform a factory reset. Also, you wouldn't be able to factory reset from your touch screen if it was inoperable. I'm not sure if Reuben is/was aware even though he works at the store. I found the trade-in requirements for this promotion using a simple search on the Verizon website. It's the same information that Reuben had on his screen. Had he taken me through the upgrade process, he would have received the same information again. The second item on the Damaged Condition list was the only item that affected my device: https://www.verizon.com/sales/digital/newtradein/landing.html read more

My sales person was Beto. He's very pleasant and knowledgeable. He's not pushy. I purchased the iPhone that is right for me. He set it up, transferred all my info. I left with an IPhone that I can use. read more

Daniel took great care of me. He listened to my concerns and then designed a plan to go with how I use my phone. He was very professional and knowledgeable and a pleasure to work with. The store was clean and everyone worn masks and social distanced. read more

2nd time I went to this shop to ask for help on a device they sold me. Both times I was treated like I was a bother. Guess if they already sold something to you, they owe you no further customer service. The guys I dealt with both times brushed me off. First guy said he didnt know about the device and ignored me when another customer walked in. Second guy did what I asked but went so fast that I asked for him to show the steps slower. He seemed annoyed and was huffing and texting on his cell, probably complaining to someone. Ive been to Verizon stores in other cities and wasnt treated like a nuisance. Next time I will try the store by Walmart. read more